Napoleon Hostel

Too much lover class property

There's no proper English person, so there's maximum communication problems

Very good location

1. On booking.com it was not mentioned that the hostel is on the 4th floor and there is no elevator 2. It took me about 4 hours to check in: I paid online on booking.com, but when I arrived I was told that Napoleon Hostel does not have the right to collect money from the clients account, so there is no payment in their system. After many attempts (their POS did not work), I paid again at the reception with the bank card. After that, I had to do chargeback with my bank for double payment. The lady at the reception was polite, but it took her almost 2 hours to scan my passport (by the way, I don't know if in the end they did make my registration in Moscow!) 3. But worst of all ... BEDBUGS (and cockroaches)!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Unfortunately for me, I understood what it was about only in the last night spent there when I found one on my sheet. It was 2 o'clock at night. When I went with the BEDBUG caught, as proof, at the guy at the reception, he shrugged and went back to sleep. I left the hostel at the first hour of the morning. I did not receive any apology (not even once), nor do I speak of any kind of reimbursement.......................I did not have the energy to discuss contradictory anymore! I tried to spend as little time in the hostel because of the cleanliness (and I was accommodated in many hostels before so I can make a comparison!)