JW Marriott Mumbai Juhu

The staff were very pleasant and bend over backwards to please you. That saved the day, otherwise the property is very dated. Shrinavas kindly upgraded us to an executive sea view room as it was my birthday and guest services also arranged for a cake which was very sweet of them. The hotel is keen to look after guests and were very quick to rectify a bad experience in the café. Abishek Basu the Executive Chef got in touch with us and arranged for a special birthday meal in the restaurant as a gesture of goodwill. (To be honest, we would have overlooked the matter, had it not been for the feedback forms given to us at breakfast to fill in - this demonstrates that customer service is of paramount importance to the hotel). We spent most of our time away from the hotel so were not able to try the restaurants. Bumping into John Abraham in the lift was an unexpected bonus :-) Also a special mention to Stanley the chef who packed me a lunch for my return flight later in the evening again that was not requested but just offered very sweet of him.

The property is very dated. The rooms are quite dark with very little light (for our liking) and that was in stark contrast to where we had just come from. Therefore we wanted to pay and upgrade to a suite however the hotel was at its full capacity. We checked out the spa facilities and again they were extremely dated and did not tempt us whatsoever. As lovely as the staff are, we would not return unless the hotel undergoes a refurbishment.