Holiday Inn Nanchang Riverside

Breakfast was ok. Nothing else good to say about the hotel. It was a waste of time, money and nerves. And a ruined BD surprise.

Worst hotel experience ever. I've been to many countries and many hotels but I've was never this disappointed. No welcoming faces, no smile, people are really cold. Apparently guest are a bother The hotel is quite different than showed online. No instructions on how to use breakfast cards. The room was different from what we booked, no bath. No instructions on how to use IHG card with rewards. When calling the reception desk, we didn't get any answers, they kept saying they are busy and we can talk later. After insisting on talking to the manager immediately he called but didn't agree that the room was different. When we pointed out the differences they said that the rooms on booking.com are different from what they have. Which means they deceive everyone with online bookings. After some arguing they changed the rooms. But were really impolite about it. After two hours of bad mood our weekend away was pretty much ruined. The new room was like the old one dated, scratched furniture, cracked bath, bugs inside the room. The swimming pool is pretty small and shallow, only 3 chairs, so u can't put your towel anywhere if there's more than 4 people in the pool. The windows around the pool are so dirty, they are becoming green. The pool floor is loosing tiles, and the small tiles are so sharp it's easy to cut your feet. My BF was bringing out tiles all the time and giving them to the stuff. Gym was so heavily perfumed we both got dizzy after a few minutes. When I made the reservation I told them it's a BD gift for my BF and they said we'll give you a cake because you're IHG member. When we got to the hotel they changed their minds. Seriously don't promise things u can't deliver. We also got a card from the hotel that said we get a food voucher and 10% off dining because we are IHG members but when we tried to use this we couldn't use it and nobody could give the explanation why?