Tìm những chuyến bay giá rẻ đến Trung Quốc

Ưu: "Crew service is excellent!"
Khuyết điểm: "The seat is really cramp and tight!"

Ưu: "The crew took care of us during a strange virus affected flight."

Ưu: "crewe were excellent"
Khuyết điểm: "nothing !"

Ưu: "Very clean. Crew was very good. Food was for the most part fine."
Khuyết điểm: "Entertainment was pretty lacking. No paid WiFi service on the airplane for a modern country’s air fleet... only texting."

Ưu: "Comfort as usual"
Khuyết điểm: "No idea"

Ưu: "Crew is responsive to requests, and very polite."
Khuyết điểm: "Cabin temperature was 81F during the night, making it too hot to sleep."

Ưu: "Flight attendants are nice, polite and helpful. We didn’t lose any luggage and intact. Foods are good and plenty"

Khuyết điểm: "Seat was tight and uncomfortable. Good was typical airplane food, adequate, not great."

Ưu: "Great customer experience is what look for in any service, ANA delivers this in abundance."

Ưu: "The crew is amazing but that is to expect since it was a Japanese crew that operated from Narita."
Khuyết điểm: "The vegetarian food was terrible; unless they mistook my request and did a vegan option. The first meal was an o-k noodle stirfry type of thing but the breakfast was a porridge that had no flavor. Hopefully it was a misunderstanding but worth noting."

Khuyết điểm: "We did not make this flight and had to take the train instead"

Ưu: "Very friendly and caring"
Khuyết điểm: "i can not think of anything. Great crew Great experience"

Khuyết điểm: "Narita to Honolulu sector has not enough food for breakfast noting Honolulu airport has got nothing to offer!!!"

Ưu: "The crew was very good."

Ưu: "The crew"
Khuyết điểm: "The seats were substantially more cramped than the other flight."

Ưu: "Good"
Khuyết điểm: "Good"

Ưu: "Nothing."
Khuyết điểm: "Old man next to me couldn’t keep his arm on his side."

Ưu: "Thoughtfulness, professionalism, patience and a lot of love put into the service."

Ưu: "Overall the flight met expectations for service, comfort and food."
Khuyết điểm: "Variety of entertainment (or lack of), and the flight being continuously delayed. Even though the flight ended up departing just an hour later than initially scheduled, I would rather receive one notification for a 1-hour delay, than four notifications for 15-minute delays."

Ưu: "Staff was great!"
Khuyết điểm: "Food wasn’t the best."

Ưu: "The Japanese food was fantastic - individual Japanese food selections which I wondered if would be good turned out totally amazing - well done!"

Ưu: "Everything"
Khuyết điểm: "Nothing"

Ưu: "I like the service. I like the way they checked my back stuff and put back very neat. I’m very happy with your company,"
Khuyết điểm: "No complaints, I would say....ANA the best,!"

Ưu: "Service was impeccable, as usual, from check-in to boarding. Crew was attentive and friendly."

Ưu: "ANA is always efficient and polite."
Khuyết điểm: "Just drinks no snacks on this flight"

Khuyết điểm: "The food wasn’t very good and the quantity of the snack meager. Worse, the crew refused to give a second roll to our 12 year old even which means that either they only have one for each passenger (and every passenger had theirs) or the crew are parsimonious."

Ưu: "The cabin crew was always found to be welcoming and co-operative attitude. Rest Rooms (Toilets) were found to be clean whenever visited."

Ưu: "Food was ok for economy and they bring more coffee when you ask. The flight wasn’t so full so the seat next to me was empty and also I could sit in the exit isle to work on my laptop"
Khuyết điểm: "The seat pitch is such that you can’t use a laptop in a normal seat. This would have been a big issue if there wasn’t a seat in the exit row for me to borrow. Staff fine but nothing special."

Ưu: "Excellent legroom. Very polite staff."
Khuyết điểm: "Buses to plane. Delayed departure. Food not tasty. Limited entertainment options."

Ưu: "Food"
Khuyết điểm: "We both - Wife and me - had to pay around 200 USD for TWO Extra Suitcases in spite of both being an ANA Flying Miles Members. Hence What is the uet of these ANA Miles Club (AMC) Membership? Remains an EYE-WASH................................."

Ưu: "Very efficient, friendly and helpful staff"
Khuyết điểm: "Food was gross."

Ưu: "Very efficient"
Khuyết điểm: "Food was not good"

Khuyết điểm: "The food was dreadful. It was like being back in the 1990s. Kids entertainment options were poor. The original toy story movie was it!"

Ưu: "I got a great value for money ticket from KAYAK, TQ!! ANA is an excellent airline, better service, better leg rooms and cuter crew members than than SQ!!"
Khuyết điểm: "In flight meal could be improved"

Ưu: "crew and food was great"
Khuyết điểm: "seat cushion was a bit on the dead side I found myself trying to figure how to fit as many folks in the same space more comfortably. Maybe swapping every other seat to face backward so we have more arm / shoulder room? Idk"

Ưu: "Quality of the planes"
Khuyết điểm: "Nothing as far as human services. Thai used to be and I have flown Thai since i was a teenager, many many times. I used to every time get excited to fly with Thai. this time i had two Thai connections between Tokyo - Bankgkok and Bangkok-Delhi, both times my two young minor children were automatically seated away from me and each other also during checkin process. it took a lot of time and convincing the agent to get my own children seated with me on long international flights! Food service was worse than expect for name of Thai airways!"

Ưu: "Food and Sitting Space"
Khuyết điểm: "Nothing"

Ưu: "Food"
Khuyết điểm: "Sitting space"

Ưu: "The airline was late in arriving for my translate flight but when I got to the airport in Narita everything was taken care excellent ground service"
Khuyết điểm: "The flight attendants gave me the most beautiful hospitality hope you keep up the good job this was my third time around using ANA"

Ưu: "crew very helpful from check in to deplane..i would suggest when arranging seat for couples or mother abd child make sure its to gether at first check in not later at another airport which was fine they did in manila..but from chicago they cant do it have to wait in japan and almost not done"
Khuyết điểm: "the smell inside the airplane"

Ưu: "More space than usual between chairs. Crew is friendly."
Khuyết điểm: "Food was too smelly. Good quality, but airplane food cannot be smelly or it get really unpleasant inside the cabin. Flight attendant need to learn and practice English. Very difficult to understand."

Ưu: "The seats in business class are excellent. The staff is wonderful and very attentive. I'd fly ANA again especially on the 787."
Khuyết điểm: "The entertainment is pretty limited , and the food selection is limited for western food."

Ưu: "Shortest duration"

Ưu: "Food & Entertainment"

Ưu: "I like the nice and warm service from the crew"
Khuyết điểm: "Food can be more variable but overall its oke"

Ưu: "Ease of boarding; large overhead bins; relatively comfortable seats"
Khuyết điểm: "Packed plane - every seat taken"

Khuyết điểm: "Connecting flight from Narita to Washington. Please consider giving enough time for passenger to check in. Security line is so long and very slow."

Ưu: "Service was great."
Khuyết điểm: "Seats had a lot less leg room than a typical plane and, really, the food could have been better."

Ưu: "The meals were delicious. Japanese option was a seafood bento and breakfast grilled whitefish. Tasted fantastic and well presented."
Khuyết điểm: "The premium economy seat was about average. Comfort okay but not the best for sleep."

Khuyết điểm: "Its sad to see that only the female flight attendants look after the restrooms, no male attendants were seen doing it on both flights. Disappointing in this day and age this still exists."

Ưu: "Amazing staff and service!"
Khuyết điểm: "None!"

Khuyết điểm: "Left 45 minutes late though we boarded on time. Pretty bad for a 50 minute in the middle of the morning."

Khuyết điểm: "This time Singapore Airlines Staff seem to be not so helpful. Previously they were happy to help with smiling face and approachable immediately. This time in spite of asking for help in the cabin no one turned up even after multiple requests. I could only get help when someone one walks next to me."

Ưu: "crew handled the tough crowd well, but were not extremely hospitable"
Khuyết điểm: "food was disgusting"

Ưu: "Crew were great. Flight was not full."
Khuyết điểm: "Plane was a bit dated and the entertainment system not as good as the newer plane as choices are lesser."

Khuyết điểm: "WiFi didn’t work on 3 of the 4 flights although all purportedly had it. Also didn’t work the majority of the time in the Business Class Lounge in Singapore. Food was mediocre both on flights and in the lounge. Movie selection could hardly have been worse."

Ưu: "Arrived on time."
Khuyết điểm: "Was a B Grade effort by the crew. They were there to get their pay check & no more....very disappointing."

Ưu: "okayish"
Khuyết điểm: "Delay could be complimented by faster speed"

Ưu: "Flight was very pleasant and enjoyable, on time for both departure and arrival."
Khuyết điểm: "Meals were served rather slow as we were last for row 45 but there was insufficient time for us to finish the meal, collection of trays started in 5 minutes time"

Ưu: "Although business was full, it was quiet. Cabin chief was very helpfull and professional."
Khuyết điểm: "food choices are not bad. TV screens are super bad. Resoulition is almost from 90's era first flat screens! One stewardess had friends in business. a couple sitting one after another in window seats. She spent most of her time chatting with them, taking photos while we were trying to sleep."

Khuyết điểm: "Transit time is way too tight. You need at least 2 hrs in between to account for landing and transfer time between terminals"

Ưu: "The cabin crew was pretty good. This was the only saving grace in otherwise very poor experience"
Khuyết điểm: "The flight was delayed by 2 hours and they changed the gate from one end of the terminal (A15) to the other (C1). The waiting area was cramped. This being the home of Singapore Airlines, the way managed this entire thing was pathetic. Boarding announcements were also confusing."

Ưu: "The crews on board were amazing!"
Khuyết điểm: "The service from the ground staffs are not as good a the crews onboard."

Ưu: "Better flight as bigger craft and no neighbours in my row so I got some sleep."

Ưu: "Dim sum between Hong Kong & Singapore."

Ưu: "smooth boarding process excellent enterntainment offered food is also quite good"
Khuyết điểm: "seats seem to get smaller, less comfortable then I am used to with Singapore Airlines"

Ưu: "The service is exceptional!"

Ưu: "Customer service, food, seats"
Khuyết điểm: "N/A"

Ưu: "Great service!"

Ưu: "Five Star Singapore Service on board the aircraft."

Ưu: "The cabin crew were fantastic. Food was abundant. Most boarding systems worked well. Choosing seats was confusing on website so we were allocated seating. The newer planes had a fantastic touch screen entertainment system. The seats on the newer planes were much more comfortable and roomy"
Khuyết điểm: "The small seats are squishy on the older planes. The entertainment system on the older planes were dated and difficult to use. I felt sick after the flight to UK but felt fine coming home after one long flight on a newer plane."

Ưu: "Excellent customer service, helpful staff"
Khuyết điểm: "Food was unpalatable - HNML. Needs to be improved, the beans in a tomato sauce looked like a tin of dice tomatoes was poured over the boiled beans. Chicken curry didn’t taste good either as it was over cooked. Didn’t relish the vermicelli dessert or the salmon. Thanks for the roll & lactose free butter, the cheese and biscuits"

Ưu: "They were polite."
Khuyết điểm: "Not as attentive as ANA or China Airlines. I had to give 4-5 request to get what I want."

Ưu: "Quick boarding. Great entertainment system Good staff"
Khuyết điểm: "Not comfortable seats"

Ưu: "USB and plug for every seat, reasonable leg space and leg rest, good food choice and very attentive crew."
Khuyết điểm: "No negative points"

Ưu: "Crew very friendly"

Ưu: "Clockwork prompt"
Khuyết điểm: "Mechanical"

Ưu: "It’s worth it to pay a bit more for the extra legroom seats."

Ưu: "Crew were attentive and courteous, food and beverage choices were great; would definitely fly with SA again."
Khuyết điểm: "None that I can think of"

Ưu: "Everything SIA stood for, we experienced it, despite the unfortunate delay which the ground crew couldn't have done much about."
Khuyết điểm: "Unfortunate delay caused by technical issues. I'm just glad we found it on the ground, instead of in the air. But the delay was REALLY long."

Khuyết điểm: "Outdated Cabin Fit Out"

Khuyết điểm: "The plane was freezing - absolutely freezing. Too cold. There were not enough fluids given out. Given we could not even take water brought in the airport into the plane there needed to be regular distributions of fluids on the flight as there was on the flight from London toy Singapore. It is a long flight and being dehydrated on a plane is not a good thing."

Ưu: "Great amount of legroom in the seats we were lucky enough to be granted. Entertainment was good!"
Khuyết điểm: "Frantic service from crew. They seemed anxious and rushed at all times. Food was also very average."

Ưu: "Staff was polite and accommodating"

Ưu: "I dropped my scarf and only realized after I was seated. People were still boarding and I told a young man attendant and he found it and brought it to me. And he was such a gentleman too! Wish I knew his name but it was Frankfurt to JFK 835am flight on April 3rd. Thank you again!"

Khuyết điểm: "There was on flight attendance which I assume new. She was not able to manage to check with her colleagues whether there was still a food which I requested before giving me the answer. Also, to me little things like fold the cup holder before take off and landing is just a simple task to do without giving a lecture to the passenger when he or she might be tight up with kids."

Ưu: "The cabin crew was awesome.. they are for sure the super stars of the company... I wish all of them all the very best for a very bright future"
Khuyết điểm: "The service of the airlines is impeccable. But the ground staff near check in were not so. I hope they were a little considerate as I was travelling for a family emergency and had to take all my stuff back as I wasn’t sure what date I would return back. I was over weight but wish they had considered a lil as had to pay an other $300 extra.."

Ưu: "Staff, food and emenities great for economy class"
Khuyết điểm: "Inflight entertainment wasn't as extensive as in previous years."

Ưu: "Great service and comfort."
Khuyết điểm: "Food was bland and breakfast availability was a joke. On any flight, passengers do not want spicy or evening meals, and having a limited amount number of breakfasts available was not amusing. The crew had done 5 rows and we were 6 row from kitchen and they had run out ."

Ưu: "business seats were excellent"
Khuyết điểm: "all was good"

Ưu: "Business seats were excellent"
Khuyết điểm: "All was good!"

Ưu: "Nothing"
Khuyết điểm: "My flight was delayed by 2 hours so I missed my connecting flight in Singapore. There was a huge queue of people who missed their connecting flight cos of an accident in the runway. The airline did nothing to prepare for this situation. It took hours to get another flight organised, communication was non existent and refreshments took ages to come. Airline didn't help with finding a hotel for stranded passengers."

Khuyết điểm: "The flights were always late causing us to miss a connection. Also when purchasing the ticket I was not informed of two extra stops that only showed up when I checked in."

Ưu: "Seats, crew"
Khuyết điểm: "Nothing else other than above"

Khuyết điểm: "Mediocre food, lousy entertainment system that belongs to the last decade. Singapore Airlines has not been the premium carrier it was a decade ago and is now simply a so-so airline charging exorbitant fares."

Ưu: "Friendliness and efficiency of crew. Comfortable seats and in-flight entertainment."
Khuyết điểm: "Not much. This airline is up there with the best."

Ưu: "Natalie is a friendly cheery diligent flight attendant who needs special mention. (Sigapore to Brusane fight 6.1.18)"

Ưu: "Friendly, smiling staff, ever happy to help, nice food"
Khuyết điểm: "Seats on the A380 upper deck economy are too uncomfortable, couldn't relax at all during the 5h red-eye to Singapore"

Khuyết điểm: "Too salty Hindu non veg meal"

Khuyết điểm: "We didn’t receive hedphones"

Ưu: "Great plane and seat comfortable"
Khuyết điểm: "Next time fly on Royal Silk"

Ưu: "The prompt service of the staff and comfort of the plane."
Khuyết điểm: "Warm snacks instead of cold pastry."

Ưu: "Service"
Khuyết điểm: "Improve food Better movies"

Ưu: "Great service. On time good food"

Ưu: "The B787 between Taipei and Bangkok was very comfortable. Really amazing how much less unpleasant it is to be in that plane compared to others. Crew was fine."
Khuyết điểm: "No vegetarian food, only ground up piggies between Taipei and Bangkok. It was a bit weird that the flight was in 'night mode' in the middle of the afternoon (leaving TPE at 2pm)."

Khuyết điểm: "Boarding was chaotic, the gate agent did not call to board by group number"

Khuyết điểm: "Entertainment system is way too old"

Ưu: "Nothing was amazing."
Khuyết điểm: "Again, seats were uncomfortable and cramped."

Ưu: "Crew"
Khuyết điểm: "Flight 30 minutes late"

Ưu: "Food was amazing"
Khuyết điểm: "The WIFI"

Ưu: "Thai airways is always good, they are always one of our carriers of choice"
Khuyết điểm: "Not sure why but the crew seemed a little grumpy today. In my experience, this is very unusual for Thai airways staff. Food was nice but not quite up to usual standard."

Ưu: "Comfortable flight, great crew. Good price for ticket. No luggage and change fees. Awesome. I wish American carriers were like this."

Ưu: "Snack was great"

Ưu: "Crew were excellent in service. They’re Very attentive and friendly."
Khuyết điểm: "Clean lavatories should be clean more often. Seats are at weird angle. TV screens are small."

Ưu: "There should have been some information upfront that such (cheap) flight (compared to the norm of Thai Airways) is a low-cost one! Otherwise I'd have been more okayed with this. I was surprised a lot of corners were obviously cur (that's why it was rather cheap) like meal for example!"
Khuyết điểm: "Just be upfront and tell people this is a low cost flight so expectations wouldn't then be that high!"

Ưu: "On time departure, big plane so window/aisle available with 2/4/2 seating"
Khuyết điểm: "Not sure what the snack was, ancient entertainment system."

Ưu: "I was given an exit row at check in. Nobody tried to wake me up during the flight as sometimes happens on other airlines."

Ưu: "Crew were fantastic and flight was comfortable"
Khuyết điểm: "Flight was delayed by around 15 mini"

Ưu: "Crew were great"
Khuyết điểm: "Food in economy could be more Thai and tasty but nicely served and efficient"

Ưu: "Crew food excellent"
Khuyết điểm: "Could not get comfortable in the seats"

Ưu: "Crew service were good and kindness between FRA to BKK."

Ưu: "Crew is approachable and the food is fine."
Khuyết điểm: "To make sure the plane is properly check before the passengers enter the plane. That is SOP. Dental kit or toothbrush and toothpaste should be ready dont wait the passengers will request or ask. Hoping you will considered my evaluation coz the ladt time I took Thai, its nice. Thank you!"

Khuyết điểm: "The TV on seat 55A was really hard to see and brightness would keep reverting back to low. Entertainment systems need to be freshened up."

Ưu: "2 empty seats next to me"
Khuyết điểm: "Nothing"

Ưu: "Good food"
Khuyết điểm: "Flight was over an hour late"

Khuyết điểm: "What i did not like most is the temperature inside the plane but am glad the airline provided blanket to warm our body."

Khuyết điểm: "No clear direction at boarding for lining up"

Ưu: "Good service"

Ưu: "Boarding process has improved (SYD), the crew were friendly and attentive, my special meal (Indian vegetarian for something different) was quite tasty and even the entertainment options were good."
Khuyết điểm: "Business class seats on the B747 - unless you’re sitting upright, they are one of the most uncomfortable seats I’ve experienced. TG either need to upgrade the seats on the B747 (very unlikely) or put another aircraft type the BKK-SYD-BKK route."

Khuyết điểm: "Food was disappointing being vegetarian Flight was hot then cold then hot then cold Quite cramped when people put the seats back and couldn’t eat food easily Delayed on takeoff"

Ưu: "Nice plane. Seats fairly comfortable. Pleasant crew."
Khuyết điểm: "No boarding organization (board rear seats first), mass chaos. Seafood spaghetti should be eliminated as menu item."

Ưu: "Food still up to standard. Better then some flight from Thai Airways."
Khuyết điểm: "Entertainment system is way too old. Screen is small and very poor quality. The seat is also looked old. Service is below standard. I got my drink after I finish the meal. And don’t even think about refill or coffee. The flight attendants never come back before collecting the tray."

Ưu: "On time Comfortable seats Great service"

Ưu: "Good food accompanied with excellent inflight service from crew members"
Khuyết điểm: "Insufficient of good movies"

Ưu: "Typical domestic coach flight experience... but the price was right. Had good personal tv entertainment available... but it was a short flight. Bring your own ear-phones."
Khuyết điểm: "I was expecting some yummy Thai Food, but the food was strange. I eat everything... and I ate this food, but it was not good. The other 4 members of my family would not touch it. 2nd worst plane food in 200+ flights."

Ưu: "Very short flight"
Khuyết điểm: "N/A"

Khuyết điểm: "Super delayed."

Khuyết điểm: "I travelled with my 2 friends but none us were given a seat together. We requested few times and they wouldnt allow."

Ưu: "We boarded on time, the crew were fantastic...very friendly and helpful. Food was plentiful but the salmon was somewhat dry. There were other options offered. The entertainment system worked but some more recent movies would have been appreciated."

Khuyết điểm: "Very hard seats for a long haul flight and queues for the the toilets. Overall the planes looked old and tired."

Ưu: "I liked that they enforced the rule on boarding by rows as many airlines have given up trying to do that and its a free for all especially with certain groups of people."
Khuyết điểm: "Food was alright, i had better food in Bangkok airways"

Ưu: "I liked that they enforced the rule on boarding by rows as many airlines have given up trying to do that and its a free for all especially with certain groups of people."
Khuyết điểm: "Entertainment system and seats are old."

Ưu: "Inflight good. Food average. Unfortunately there was AirCond snag and delayed for over an hour, arrived KULAP safely."
Khuyết điểm: "Attentive and helpful cabin crew."

Ưu: "Overall, inflight service good except chief purser at the front of the aircraft rather arrogant. Others helpful, on delighting the a/c, ground staff helpful."
Khuyết điểm: "All ok."

Ưu: "ARN to BKK: Good crew, good seat (Thai Premium Economy - available Scandinavian flights only), on time departure and early arrival BKK."
Khuyết điểm: "Food was tasty enough, but not hot when served (a common problem with many airlines) and only two options for Premium Economy. Entertainment options also limited."

Khuyết điểm: "Boarding - No announcement regarding boarding, people were unsure when boarding would commence and reason for the delay. Comfort- it was very hot, as temperature control is activated by staff; I asked staff to turn on air conditioning in my area as it was very hot and stuffy, but it was still hot and fairly uncomfortable."

Ưu: "Quick & efficient boarding but cost cutting has taken the shine off what used to be a quality airline experience."
Khuyết điểm: "I’m not fussy about food, but the menu today was about as uninspiring as they come. Along with polite but perfunctory service and a seat that is nothing better than premium economy, I don’t know how they can get away with calling their business class product, Business Class!"

Ưu: "Crew were polite and nice. Food was good"
Khuyết điểm: "Entertainment system was very glitchy, the headphones sockets on my seat were broken and loose."

Ưu: "Airlines service and cabin crew services."
Khuyết điểm: "The gate was the furthest one and boarding was delayed more than 30 minutes"

Ưu: "Everything was handled very efficiently. Good signage at the airport for most things. Flew economy as the flight was only 2 hours. Free water bottles handed out with wet wipe but no food available."
Khuyết điểm: "Collecting bags was easy and we’ll sign posted. Exit to the arrival hall was a bit confusing but we were directed to the appropriate gate (by colour of boarding pass) and baggage check removed when checked against luggage"

Ưu: "The Hanoi airport was great. Had hand sanitization centers and medical staff to monitor people during this corona virus outbreak. The plane was very nice and clean and they did not pass out blankets due to the virus. The crew was very nice and attentive."

Ưu: "Was given lounge access, quick easy boarding, very organized."

Khuyết điểm: "Cabin temperature was too low, and that’s a typical problem when flying Vietnam airlines, they almost freeze you"

Ưu: "The cabin crew were very pleasant."
Khuyết điểm: "The airport departure noticeboard was a mess, giving confusing information about flights and gates, as well as information which contradicted what was on the boarding pass. Not just about my flight, but about several flights. The PA announcements didn't clarify, until the very last minute."

Khuyết điểm: "Got me there, no worries."

Ưu: "Crew"
Khuyết điểm: "Slow check-in not very comfortable seats and food was awful."

Khuyết điểm: "Allowing the boarding of business class passengers before economy class passengers."

Khuyết điểm: "Food"

Khuyết điểm: "Departing on time, boarding more organized fashion."

Ưu: "plane was new and captain was professional"
Khuyết điểm: "plane was badly late and the boarding process was poorly coordinated"

Ưu: "The fact that it was an over night flight."
Khuyết điểm: "1) The service was terrible terrible. 2) food was extremely poor. You cannot offer *only* pork and fish. 3) Bad entertainment system. Namely no movie descriptions, bad infotainment system navigation. Poor subtitle choice."

Khuyết điểm: "The whole online experience dealing with the airline is poor. I attempted to upgrade repeatedly online however the website would not recognise my ticket. This is the same with my repeated attempts at online checkin. I attempted to address the issues with airline ground staffhowever the weren’t inte"

Ưu: "Nothing"
Khuyết điểm: "Everything"

Ưu: "The check-in staff realised we hadn't allowed enough time to transit in Ho Chi Minh city, so they seated us close to the front and put business class tags on our luggage. They were the first on to the carousel."
Khuyết điểm: "Every one of our legs was delayed, which contributed to tight transit times."

Ưu: "The check-in staff at SGN domestic were efficient in getting us on to our connecting flight despite the late arrival from Sydney."
Khuyết điểm: "Communication. Our plane had a malfunction at Sydney which caused a delay. After it was repaired, we are then told of further delays due to the pilot now running out of hours, delays in sourcing a new pilot, and then having to resupply all the catering. 26 hour delay."

Ưu: "The crew were not visible and didn't offer any assistance"
Khuyết điểm: "An offer of a snack as we paid a high price for the econom y flight"

Khuyết điểm: "Reservation online"

Khuyết điểm: "Reservation online"

Ưu: "Everything was great."
Khuyết điểm: "Everything was up to part"

Khuyết điểm: "Refurbishment of the seats"

Ưu: "Efficient and on time"
Khuyết điểm: "Aircraft seats worn out"

Khuyết điểm: "Friendlier crew"

Ưu: "Excellent service"

Ưu: "We were fed on a two-hour domestic flight. Crew were professional and the plane was nice and clean."
Khuyết điểm: "Boarding was behind schedule and we arrived slightly late."

Ưu: "Comfortable seats. Everything was on time. Friendly crew."

Ưu: "Flight team were friendly and efficient."
Khuyết điểm: "Delayed take off."

Ưu: "The crew were great."
Khuyết điểm: "Not much entertainment available."

Ưu: "The ground staff assisted us when a flight was changed for some reason. They immediately rebooked it."
Khuyết điểm: "It was early but that was our choice!"

Ưu: "boarding time is on time dinner have 2 choices"
Khuyết điểm: "minor one - they donr want to give extra bread as not might enough for everyone entertainment could improve by having in-seat monitor"

Ưu: "Excellent check in and boarding. Being a short flight, by the time they've served you water or juice, it's time to land."
Khuyết điểm: "Only juice or water?"

Ưu: "Everything, from the check in process, to the flight itself."
Khuyết điểm: "Nothing to eat, except a cup of juice or water."

Ưu: "Attentive crew. Good communication. On time."

Ưu: "The food which we didn't expect. The friendly crew. Ease from checking in to flight."
Khuyết điểm: "Nothing"

Ưu: "Their boarding process was smooth. The cabin crew was attentive. The plane wasn’t full and there were three of us sitting together that were rather large. The crew allowed us to go to an empty seat without someone next to it."
Khuyết điểm: "The flight had small video screens but no place to plug in a headset so consequently o sound."

Ưu: "Nil"
Khuyết điểm: "Nil"

Ưu: "Nil"
Khuyết điểm: "Nil"

Ưu: "Comfy seats and blankets! Left and arrived on time."

Ưu: "The plane was new and the food was fresh."

Ưu: "Check in was efficient"

Ưu: "Check in was efficient"

Ưu: "The system cancelled my ticket & need to buy a new ticket"
Khuyết điểm: "Non action from airline & IRRESPONSIBLE replies from customer service"

Ưu: "It went smoothly from start to finish"

Ưu: "Service and friendly staff"

Khuyết điểm: "The choice of English language films were limited. I did not enjoy the food too much"

Ưu: "Good service and good beverages on the flight. VN Airlines is always my preferred carrier to/from Vietnam."

Ưu: "Nice massage centre. Water on site. Coffee shops. Flight very full and uncomfortable"
Khuyết điểm: "No towels in shower. Not very clean. Information desk not very helpful. No one to book sleeping cubicles—-very confusing"

Ưu: "The team in international flight are less stress. More smiling and more organized"
Khuyết điểm: "No entertainment for 1.30h flight"

Ưu: "From check in to final arrivals this was a smooth and faultless flight. Too short for food or entertainment but everything was perfect. All booked through Kayak."
Khuyết điểm: "Nothing!"

Ưu: "We really enjoy the additional room in Premium Economy. The boarding process and checki in was terrific."
Khuyết điểm: "Whilst the crew were pleasant today"

Ưu: "see SH to GZ prior flight. The same."
Khuyết điểm: "Same problems. Get KFC or McDonalds to cater. No one enjoys the airline's food which I suspect is prepared on a very small budget. Even a sandwich with a pre-packaged drink would elevate the foodservice."

Ưu: "No..no redeeming features.."
Khuyết điểm: "Coffee was the worst I've ever had. The 2+1 powdered mil and coffee stick. Truly awful. But i suppose there aren't many people on the flight who would order coffee..I would even pay extra for a coffee if they had a quality option. Food is comparable to a school canteen. I would probably pay 20rmb for this in Shanghai. Frozen butter for the half-frozen bread. They really couldn't do worse..."

Ưu: "The boardings service was perfect."
Khuyết điểm: "From Bejing was the flight more 4 hours delayed. It wasn't comunications why?"

Ưu: "I would like my money back,because I paid almost 50$ for the travel insurance. Would you please help me. Thanks"

Khuyết điểm: "Wine ran out at the first meal - they only had 5 red and 5 white for the whole plane for a 13 hour flight. No hard alcohol at all so I couldn’t have my G&T to help with sleep. The food was definitely not anything special - the chicken and potatoes was potatoes with sauce and one nibble of chicken."

Ưu: "The crew was good and spoke reasonable English."
Khuyết điểm: "We boarded the plane on time and left the gate then waited for 40 minutes after the scheduled departure time to take off. There were no individual entertainment screens."

Ưu: "All are fine"
Khuyết điểm: "Choice of food should be offered"

Ưu: "short (3 hours) flight. food is okay as airplane food. seats are pretty big."
Khuyết điểm: "The only complaining is there isn't any Cantonese movies as it supposed to be a Guangzhou (廣東) bound."

Khuyết điểm: "Milk and sugar in the coffee."

Khuyết điểm: "Milk and sugar in the coffee."

Ưu: "Friendly cabin crew"
Khuyết điểm: "Over 2 hours late on departure"

Ưu: "Absolutely nothing"
Khuyết điểm: "2h delay for unknown reason, missed connection"

Ưu: "Na"
Khuyết điểm: "The total unprofessional service/ way we have been treated. Never again I will fly with this company. 2 hours delay from Amsterdam for a unknown reason as their English is very poor. As we took off we shared our concern for our connection in Guangzhou, after managing to find someone able to speak and understand English (unbelievable on an international flight) we have been told that would be fine and eventually worst case scenario there is another flight during the day. When we arrived we have been told nothing (even though we shared our concern from the beginning, they didn’t care at all, connection from the same company), when we went out of the plane we ask a crew member in the exit corridor who replied like annoyed of the question that’s fine take next on the left and next on the right (more with gesture than with an English language) when we arrived after running at the transfer gate we asked about the connection to Sydney the first staff told us that the gate was already closed and it’s too late, we then asked what to do : go in this queue and didn’t want to speak anymore. When we arrived at the desk we have been told gate is closed, wait on the side we’ll see later, we asked when and have been replied later....after 30min we have been told that there is no other flight before the day after (same company, different speech...) and wait again....there is another flight the day after in the morning with 6 seats available only...for the rest we don’t know we have to check but it’s gonna be hard because it’s the high season : Unbelievable as we were 15-20 people in this situation...after a couple of hour we have been offered to travel via Vietnam with a stop of 9 extra hours before having another flight of 9hours if we didn’t accept this one they didn’t know... Never ever again with this company and this airport..."

Ưu: "Service and food were fine. Baggage allowance was generous."
Khuyết điểm: "There was very little seat space... seemed narrower than usual and knees touched seat in front all the time unless I got them in one particular position, then it was just a very light touch. I don't recall being on a less comfortable flight. It's a shame that it was an 11 hour flight. The next flight was far better although only 7 hours. However, after the first flight I really appreciated the extra space so very much!!"

Ưu: "Loved the good space in seating. Really appreciated it. Mostly crew were friendly and eager to be helpful. The sudoku was the only entertainment I really wanted to use on this flight but it just refused to load. Didn't really matter as I had a good book with me and really enjoyed that."
Khuyết điểm: "One stewardess seemed reluctant to help me with cabin baggage. No smiles. Didn't much like the 3 hour delay, especially as my waiting time was already 5 hours, however, I'm sure your were doing all you could to get us safely to our destination as quickly as possible. These things happen."

Ưu: "Busines class seats (pods)."

Ưu: "Service was excellent !"

Ưu: "Flight attendants were helpful"
Khuyết điểm: "My Baggage came on the next flight and not on the one i boarded which caused a lot of problems"

Ưu: "The flight itself was excellent !"
Khuyết điểm: "I had to return early because of a Crisis in the Family. the amount charged to change the ticket date as Highway Robbery. no consideration what so ever !"

Ưu: "I like everything. Good and kind staff"
Khuyết điểm: "Nothing"

Ưu: "I like it allow an adult passenger with 2 free checked baggages,each can be 23kg max."
Khuyết điểm: "The Online service is only set for Chinese who is living in China. You can not do the Seat Reservation without Chines mobile phone. You can not do any pre check-in because you are holding an Australia Passport."

Ưu: "window control"
Khuyết điểm: "I travel to see the places I go, not to watch movies instead. I found the auto-darkening of the window infuriating as I couldnt look out to watch the world I travel to see. Pretty much makes flying a waste of time if you are forced to look at movies you dont really want to watch because the real reason you bought the ticket is denied you without warning it will happen prior to investing in the ticket for the route. Button at seat worked for a while to sneak a peak at the real world but then the system seemed to take over and tell me to conform with the demand I not look."

Ưu: "The service has improved a lot than previous years"
Khuyết điểm: "Sometimes when the passengers asks for something they try to avoid saying it will be served after the meals or something. If someone asking for water, then they must try to serve as soon as possible without giving any excuse."

Ưu: "There was nothing particularly remarkable"
Khuyết điểm: "I wished that the TV screens were positioned such that the screens were clearly visible from all seats."

Khuyết điểm: "Guangzhou airport transfer was uncomfortable expensive and won’t be traveling via this airport again"

Ưu: "China Southern's cabin crew are amazing, responding quickly to anything a passenger might need."
Khuyết điểm: "I would even say that the airline is trying to provide Too much, offering a full meal on the 1.5 hour flight from Guangzhou to Hanoi. They barely had time to pass out the meal, take away trays and then prepare everyone for landing. The whole crew seemed stressed out and the whole thing seemed a little unnecessary."

Ưu: ""Nothing". I really mean it Nothing."
Khuyết điểm: "I was flying to Delhi & it was an emergency situation for me bcz i lost my Dad & i was flying to perform the cremation of my Dad. And thing this was informed to the China Southern officials so that they could arrange something for me. I requested them to put me into another flight for which i was ready to pay the whole amount but no one listen to my request & i had to wait so long. I was amazed to see that no one was keen to understand my problem at both he airports i.e. Auckland Airport & Ganzhaou Airport. Apart from this the behavior of your officials was so rude & arrogant it made me feel as if i was a slave or some kind of culprit. Due to the ignorance & laid back attitude on your part i couldn't reach my destination on my time. Seriously it took me "24 hrs Extra" to reach my destination & as a result of which i couldn't perform the cremation. I was pissed off by the service; complete ignorance by the staff/officials of ur airlines. I wasn't expecting this kind of treatment from a reputed company like you. I request you guys to look into this matter seriously and try to take some corrective measures so that this thing won't happen in future with someone else."

Ưu: "We flew economy, so didn’t have incredible expectations. The seats actually had more legroom than expected and reclined well. No complaints for what it is."
Khuyết điểm: "The food was pretty terrible, even for airplane food. On a 14.5 hot flight we had 2 full meals, along with some snacks which was decent frequency. However it was so inedible! Luckily we packed our own food just in case. The crew was also pretty terrible, and not because of a language barrier. Didn’t seem to know the basics about food and drink service and often skipped service to people wide awake and waiting."

Ưu: "Nothing"
Khuyết điểm: "Ground staff did not want to help me and refused to put me on this flight because they reffered to no transit visa, although I was legally allowed to get on the flight as I have just found out, but it is gone already. As a result all my consecutive flight were cancelled as no show. I tried to reach the airline help line, however due to Chinese New Year they don't work, so there was no way to solve this problem I am VERY dissapointed. Will take this case to the court if my money not refunded"

Ưu: "Excellent pilot. Good skills. Steady take-off and landing."
Khuyết điểm: "Food on board wasn’t nice at all. The quality of food should be improved and China Southern should take it seriously."

Ưu: "Both flights the Food was lukewarm"

Ưu: "It wasn’t a difficult flight"
Khuyết điểm: "Wish there would’ve been inflight entertainment"

Khuyết điểm: "Hidden stop in Wuhan and a problem with the plane had the crew scrambled and confused. They didnt know what to do next, they followed orders from someone over the walkies. First they wanted to move all pax to hotels with buses, but plane got fixed while preparing the buses. Organization of re-entry and reboarding was very frantic and confused. During all this time, crew never gave any announcements in english language, so foreign tourists had to get information from other passengers who could translate..."

Ưu: "Cabin crew very courtious and professional."
Khuyết điểm: "Sitting on the Business class seats is like sitting a lump of rocks. Entertainment selection of movies needs to be updated."

Ưu: "Service and aircraft fleet."
Khuyết điểm: "Most flights delayed for no good reason. Miss connections on both legs of our round trip to India"

Ưu: "Meals and professional cabin crew."
Khuyết điểm: "Seats and movies are due for an update."

Ưu: "leg room"
Khuyết điểm: "No toiletry bag"

Ưu: "Wonderful staff. We had a problem with our entertainment system and so they upgraded us to first class. Felt really valued."

Ưu: "Good service."
Khuyết điểm: "Nothing"

Ưu: "Service was good."
Khuyết điểm: "Nothing."

Ưu: "Food and beverage service was class. In-flight movies were decent. Flight was smooth and faster than projected."
Khuyết điểm: "N/a"

Khuyết điểm: "Me and many customers on CZ 371 lost our baggages during the transit in Guangzhou. Still no update on lost and found yet."

Ưu: "Good flight overall!"
Khuyết điểm: "My checked in luggage did not arrive at my final destination airport!"

Ưu: "Food was okay compared to Melb-Guangzhou journey that was excellent."
Khuyết điểm: "Not much leg room (structural bits took up space). Entertainment touchscreen did not work. Not many snacks offered. Food was served more than an hour after a 12:20am take off. No toiletries."

Khuyết điểm: "baggage didn't make it; will be delivered in 2 days"

Khuyết điểm: "The food is great in business class, great service, really enjoyed it"

Ưu: "price"
Khuyết điểm: "Only allow one piece luggage."

Ưu: "Friendly cabin staff."
Khuyết điểm: "Choice of movies was poor."

Ưu: "Friendliness of Crew."
Khuyết điểm: "Business class seats could do with an update. Entertainment - movie selection could with an update."

Ưu: "November 14, 2017 Take flight CZ373 from Southern Airlines to Ho Chi Minh City from Guangzhou. My mom is 83 years old and need a wheelchair to walk. The flight crew arranged her on the machine. The flight Attendants let her sit in the front row and the stewardess is beautiful. Nov 21 return From Ho Chi Minh to Guangzhou. Flight CZ3070 Crew performed equally well. Thanks to Southern Airlines. The next choice of travel must be selected. I wish business is booming. Veng Hong Fan Email: fan_bonnie@yahoo.com.hk 23 Nov, 2017"