Ưu: "The seats on business were comfy, the service excellent, the movie selection was fair to poor, the food was also fair to good largely because they served a heavy lunch rather than a light breakfast."
Khuyết điểm: "The food and movie selection."
Ưu: "Great entertainment - The plane offers a ton of blockbuster movies that are recent and from many catagories. They also offer TV from different lands and video games and selection of languages to hear them in. Great food - Even economy passengers get great free food during the trip. For a trip as long as going from Washington DC to BeiJing, they give you two dinners. Roominess - The seats are as cramped as any airline. However, the flight attendants don't give you are trouble when you want to get up and walk around and stay standing and talking with people of a long time. It has two isles so it feels pretty roomy to get up and walk around. Friendly staff- They make american flight staffs look very rude."
Khuyết điểm: "Leading up to the flight, customer service can only be contacted by email. Don't even try calling. They never pick up and won't get back to you. At least the flight is very good."
Khuyết điểm: "no space to store carry on bag food, crew's service, delay to depart"
Ưu: "What a bad experience People who are more then 60 y old and on wheel chair can’t speak English well crew and team should take charge and handle the situation."
Khuyết điểm: "Quit difficult to travel on air China it was first experience At least they should nice care and show genuine hospitality and respect."
Ưu: "Very friendly crew and ground staff. Excellent food onboard, great entertainment system, and it was easy to get some rest. The business class layout is ideal when traveling with a companion."
Khuyết điểm: "The seats feel a little cramped due to limited stowage space and a fairly narrow legrest. Lounge in Beijing lacked air conditioning."
Ưu: "Cheap price."
Khuyết điểm: "The food was not great. No USB chargers. Other passengers were noisy."
Ưu: "My flight was exhausting zing eventually uncomfortable. The seats weren't clean as it irritated my skin. I didn't eat the food as I couldn't identify it. Passengers were told it was "chicken" but it didn't appear to be chicken. The flight attendants didn't know English so they weren't helpful at all"
Khuyết điểm: "Cleanliness of plane. Better food and beverage quality. Bilingual flight attendants."
Ưu: "The in-flight entertainment was good"
Khuyết điểm: "nothing better"
Ưu: "Great customer service, and very comfortable ride"
Ưu: "Friendly and helpful crew. Efficient heck-in."
Khuyết điểm: "Airplane food and overpriced extra baggage."
Ưu: "Same as my first flight"
Khuyết điểm: "Same as my first flight, but the delay this time did not cause me to miss a connection as my travel terminated in Bangkok."
Ưu: "The plane left much earlier than scheduled. They did not wait for the rest of the passengers to board. I had to catch a flight four hours later. I spent a total of 8 hours in the VERY COLD airport."
Ưu: "Relatively comfortable, easy flight"
Khuyết điểm: "No entertainment options. We were delayed a good amount, just sat on the runway."
Khuyết điểm: "On my flight from Beijing to LA, they have a lot of available seats, even too many rows are available, my seat next to a Chinese guy & I requested to change my seat to available row. So both of us can get comfort for a long flight. They don’t pay attention to my request or even don’t say reason or any excuses. They just ignore it. The service while the flight is not so good."
Khuyết điểm: "Check in confused ,no airline sign on counter Delay as usual"
Ưu: "Comfortable seating in business, friendly crew. Reasonable able to communicate in English"
Ưu: "on time, fast boarding"
Khuyết điểm: "too many movies that don't have english languages. there is no additional salt or pepper for food serves"
Ưu: "Overall my experience with China Airlines was excellent. The food was good, staff provided exceptional customer service, and all time requirements were on schedule."
Khuyết điểm: "I wish the movie and tv show selection can have more verity. Also want to piont our that at some point my bottom was hurting from sitting down so I eventually had to put the small pillow on the seat to make it more comfortable."
Ưu: "restroom lines were less due to limited choice of drinks which turned out positive specially when flight was full."
Khuyết điểm: "Had to call agency for confirming seats as web was never successful despite many try's. Agency in Washington was v good and helped. on long haul flights the choice of entertainment is poor. food could have been better"
Khuyết điểm: "Horrible communications! Requested an upgrade and was told the system was down then on return trip requested upgrade again and was told that it had to be done at check in which means returning to main terminal by tram and going through security again as the girl at the boarding desk returned to playing with her phone. There was more than 50% first class seats unfilled, good news for investors. On the tv monitor we were watching our final approach as we bypassed the airport and made three 360 degree turns 50 miles out for 30 minutes and not one word from the Captain what was happening, very nerve racking. Never fly Air China again!"
Ưu: "It was the cheapest ticket for the route"
Khuyết điểm: "Air China still doesn’t let you use your phone at all during a flight even on airplane mode which is problematic when all of your music, podcasts, and audiobooks are on your phone."
Ưu: "Cheap rate"
Khuyết điểm: "Service"
Khuyết điểm: "Food"
Khuyết điểm: "Archaic rules regarding cell phones and tablets. Inhibited my ability to work and read. Will avoid Air China at all costs in the future."
Khuyết điểm: "It smelled like people were or had recently been smoking inside of the aircraft, the seat’s padding had been crushed into nothing and the food was gristly chicken with some sort of gravey."
Ưu: "The food was good for airplane food."
Khuyết điểm: "It makes no sense to not allow the use of any electronics during take off and landing. My E reader doesn't even use a cell signal, but I couldn't have it out. Also, not allowing cell phones at ANY time during the flight, even in airplane mode, is ridiculous because tablets, which can have cell signals, are allowed. Air China is just frustrating."
Ưu: "Boarding was okay.Flight was on time."
Khuyết điểm: "The food was TERRIBLE not fit for humans.Crew was very unprofessional and rude."
Khuyết điểm: "Boarding Procedure was a bit of a mess; Lounge in newark is kinda mediocre."
Ưu: "Flight was on time"
Khuyết điểm: "Food, cleanliness of airplane"
Ưu: "Boarding is quite ordered, on time"
Khuyết điểm: "Gateway at Beijing Int Airport designed to/ from US bound is very far at the end of every thing, and even though they are doing their jobs as what of required, flight attendants need to put more smiles and greetings to customers. Food is somewhat just ok to fill your stomach."
Ưu: "Trip was comfortable. ticket pricing was excellent."
Khuyết điểm: "Air china is thinking about Asian people only, but not others..food just for Asian, what's about others? Nothing for me, I was so hungry for all trip because I didn't like that food that gave to me, and no choice. That's shame.. air china should have to announce that only Asian can travel with them so we can understand better.."
Ưu: "Food was okay for an airplane and economy class. They weren't generous with alcohol, but they didn't run out like on other China airlines I've flown with."
Khuyết điểm: "The seats felt especially cramped and hardly leaned back at all (maybe I was able to push the chair back like 2 inches at most) Uncomfortable ride, I know it was only economy, but still seemed more cramped than other airlines economy class sections."
Khuyết điểm: "Missed my flight because I pushed the wrong date."
Ưu: "I like the food. It was good. the flight from Vietnam to China was ok, it was on time."
Khuyết điểm: "I don't like the wifi in China."
Khuyết điểm: "Need more vegetarian dishes available"
Ưu: "Lunch on plane was highlight of the experience. One of the best meals I have had in economy class, on any airline."
Khuyết điểm: "Boarding started late with no announcement of reason, and seats were not most comfortable I have ever used."
Khuyết điểm: "The food options"
Ưu: "Nothing at all, sub par on all basic levels compared to competitors."
Khuyết điểm: "Cabin unmaintained (seat cushion long overdue for replacing, broken audio jack, broken tray table, broken lavatory amenities. Crew cross and unhappy."
Ưu: "On time"
Khuyết điểm: "They accidentally switched my last name and first name."
Ưu: "Was not terrible but would not seek a flight on air china."
Khuyết điểm: "Old seats and poor entertainment. Was fine. And they didn't get our bags to our connecting flight."
Khuyết điểm: "No individual movie screens."
Khuyết điểm: "Everything are so bad. My luggages were damages. I will never go on Air China again."
Ưu: "The flight was on time."
Khuyết điểm: "The flight attendants were rude."
Ưu: "I flew from Houston to Beijing and overall not much to complain about. Flight was on time and boarding was well organized. In flight service was also good and the flight attendants were very nice. Just know that some of them have limited English so don't expect them to understand everything you say which is understandable. I'm sure they wonder why we don't speak Chinese. I ordered special meal which was good and you can have wine in economy if you want. Flight arrived on time. All in all flight was good."
Khuyết điểm: "Wish we could check in online but for international flights I understand why they need you to check in at the airport with your passport."
Ưu: "Boarding was relatively quick and efficient. They seem to have no problem getting people on the plane."
Khuyết điểm: "Both of my flights were delayed after boarding and before taking off. There was never any explanation why. The staff was not very helpful when asked for anything other than water. The seats were the most uncomfortable I have ever experienced on over 40 airlines. Further, the Chinese policy of not allowing cell phone use in flight (even in airplane mode) made the experience all the more terrible."
Ưu: "For economy class it was very good."
Khuyết điểm: "It was economy class and the seat was uncomfortable."
Khuyết điểm: "The worst airline company I have ever flew on. The cabin crew was rude and we only got to eat once with one small cup of water in a 14 hr flight"