I have traveled before to Manila using Eva air and has never disappointed me. The services were very good
Khuyết điểm: "Food and movie selection"
Ưu: "Because of a long flight, Eva should provide more food in between"
Khuyết điểm: "Satisfaction"
Ưu: "Good but the service good but not excellent"
Khuyết điểm: "They didn’t have tv music videos like air canada"
Ưu: "Crew very fast in serving dinner"
Khuyết điểm: "Flight late"
Ưu: "Their service exceeds every other airline I have been on. Amazing flight attendants with quality food and comfortable seats."
Khuyết điểm: "A little pricier than other airlines but definitely better!"
Khuyết điểm: "機上購物的電視螢幕上，想訂購的物品都沒有，很可惜。"
Khuyết điểm: "Cramped economy seats"
Ưu: "Everything normal except food"
Khuyết điểm: "Food"
Ưu: "1.Almost missed the flight because I was not aware of down stair boarding location ( down stair ) there was not sigh to derict you to down stair until I heard someone walking by with The sighing and calling . 2. Too cold. Thank you ! All over all experience was excellent! Sincerely, Su"
Ưu: "Everyone was friendly and approachable"
Khuyết điểm: "None"
Khuyết điểm: "There was nothing we didn’t like."
Ưu: "Food was fresh and tasty. Games and movies made the time go faster. Extra leg room made sitting easier"
Khuyết điểm: "If meal times were posted, it would be easier to plan. Sleeping and snacking"
Ưu: "Was quite nice for a two hour flight. They gave us a free meal again."
Khuyết điểm: "Nothing I didn't like."
Khuyết điểm: "the temperature on the plane fluctuates a lot. Sometimes very cold and sometimes too warm."
Ưu: "I must say I was skeptical on my first flight with this airline. Staff was very nice. The lady that did my tickets left a very nice note on my plane seat. The ride was very comfortable. The plane and restroom were neat and orderly. I would definitely recommend to my fellow travelers."
Khuyết điểm: "My fruit platter was all fruit that was not ripe, but no big deal."
Ưu: "Eveyone was syper friendly and the food was decent. They were very good about allowing me to change seats to an open seat once the doors were closed."
Khuyết điểm: "The selection of movies to watch was not ver good. They had a few (10-15) choices for a few genre but over all there were obly 1 or 2 decent movies per genre."
Ưu: "Food was pretty good for airline food."
Khuyết điểm: "Not a very good variety of movies. Flight attendants pretty Good but not friendly at all. Rarely smiled and usually didn’t speak unless you were asking for something. Had to get up for water during the flight. Seemed like quite awhile between distribution but I may have missed them while sleeping."
Ưu: "Same as above"
Khuyết điểm: "Same as above Also flight was a but messy, and crew couldn't keep some passengers quiet"
Ưu: "Plane is new and clean, crew professional and they even served a meal for a 1.5 hour flight from Taipei to Hong Kong"
Khuyết điểm: "Nothing"
Ưu: "Many options in entertainment pkg Food very tasty, many offerings of water by in-flight cree"
Khuyết điểm: "Leg room cramped It would be nice if coughing passengers were offered a mask and throat lozenges"
Ưu: "Nice new 777 planes on all international routes, food was above average, crew friendly and attentive. This is the first time I give an airline overall 5 stars!"
Khuyết điểm: "Nothing, this flight was really good"
Khuyết điểm: "movies are limited. Inbound and outbound flights have the same selections. So too little choices"
Ưu: "Crew were polite on boarding, and throughout flight when seen then"
Khuyết điểm: "Service was terrible, flown to thailand with these ba and thai airways and thai airways will beat everyone hands down"
Ưu: "Organized and timely boarding . Agents pleasant and smiling"
Khuyết điểm: "Space beneath seat in front, where you put a backpack and such, was very, very small - smaller than other airlines"
Khuyết điểm: "Too long. No ones fault."
Ưu: "appreciate staff moving things along quickly so that passengers can get settled and enjoy short trip while resting."
Ưu: "Food was ok and crews were great. It was a two hour flight and I didn't notice we we're about to land. Hahaha"
Khuyết điểm: "Well, the long hour flights have a better movie selection. Hopefully, that will also be the same with short hour flights."
Ưu: "The service on line was excellent.! The staff was friendly and accommodating. The pilot was informative. I would definitely fly EVAAIR with my family again."
Khuyết điểm: "The staff speaks English very well, but they think they have to speak really loud for the customer to understand them. That is not the case everyone understands and just because someone speaks louder it doesn't make a difference if they did not understand. Please let your staff know they can speak in a normal tone, we understood every single person on our trip. Also too many interruptions overhead. People were trying to sleep."
Ưu: "Very good. Staff is great"
Khuyết điểm: "Need more water available throughout flight"
Ưu: "Plentiful snacks, clean facilities"
Khuyết điểm: "Nothing"
Ưu: "Food is good"
Khuyết điểm: "Seat is too small"
Ưu: "Flight was decent, crew sometimes flaky when I requested water or ginger ale. At one meal time they totally forgot to give it to me after asking half hour beforehand.I fell asleep and woke up parched. Bathrooms were clean. Entertainment was good, I watched three movies."
Ưu: "On time. Efficient. Clean."
Khuyết điểm: "No entertainment options-just some generic film. Couldn't even hear the film over the noise."
Ưu: "EVA airline is the second time I traveled between Toronto and Hong Kong. Its excellence service, which says all, is persistent."
Khuyết điểm: "Don't understand why they would not give me airmail on my United Mileage Plus last time, and did not give me airmail from Toronto to Taipei this time, The trip from Hong Kong to Toronto is yet awaiting."
Ưu: "I ordered a vegetarian option meal just to be safe because you never know hat you will get with airplane food. I got on the plane and saw another option I would rather have and the crew didn't hesitate making the change for me."
Khuyết điểm: "The major downside is carry on luggage . If you like to carry on your suitcase if has to stay at a max of 15 pounds or so. If it exceeds that weight you will have to check it. I checked my bag both ways with transfers and didnt have a problem gettng my luggage. Overall good experience. I will definitely fly EVA again."
Ưu: "There was a lot to keep you busy."
Khuyết điểm: "The food was dry."
Ưu: "No delay, helpful crew,nice foods"
Khuyết điểm: "It was good to be with eva air.."
Ưu: "The special attention given by their lead attendant Chu, and her staff when I asked if I could get a low sodium meal. She and the other attendants are very attentive, making sure I'm Ok. Excellent service!"
Khuyết điểm: "All."
Ưu: "Great service, comfy flight, free in-flight entertainment, good food"
Khuyết điểm: "Kids should be provided with kids meals and served ahead of other passengers if possible. More choices of food would be better."
Ưu: "I typically don't enjoy long distance travel, but Eva Airlines was the first airline that convinced me excellent service, safe flights, and good comfort is worth the means to get to China."
Khuyết điểm: "My only qualm was the airline meal. The side dishes were tasty, but the margarine/butter used in the hot meals smells overpoweringly sweet and made me a bit nauseous."
Ưu: "What caught my attention when we arrive at Taiwan Airport everything was extremely exceptionally clean and organize the bathroom you can practically sit on the floor in there that how clean it was."
Khuyết điểm: "The long stand by time"
Ưu: "This was a two-level plane and I was given a seat on the second floor. The second floor was quieter and I had a lot of leg room which made the long flight very comfortable."
Khuyết điểm: "The flight was delayed approximately 2.5 hours. We boarded the flight and then sat in the plane as repairs were being made. The problem was "water leakage" and the restrooms were being worked on. Many people still used the restrooms while they were under maintenance. I'm unsure if that is what slowed down the repairing process, but if the plane was being repaired, I would rather not sit on the plane during the 2+ hour process."
Ưu: "Wonderful crew, good entertainment system. Seats fairly comfortable, EXCEPT . . .."
Khuyết điểm: "All economy class aisle seats in this plane (Airbus A330-200), *all* of them (including mine), have leg room and under seat storage severely and unacceptably limited by the presence in the space under the seat of a large, aluminum entertainment equipment box. They really need to change this."
Flights in time, crew is nice, value for money
They tried to charge me $850 US. For 1 extra bag. After complaint that amount is crazy. They brought the manager over who then told me to bring him $450 in cash and they would accept it Big Scam. After going to the bank machine in the airport and getting the money. The manger put the money in his pocket and took my bag I couldn’t do much because i was about to miss my flight STAY AWAY. From this airline They have some inside scam going on with their employees STAY AWAY. Don’t become a victim like I did
Can one expect anything better in a low budget airline Let’s be real
Ưu: "The crew was excellent, especially the stewardesses."
Khuyết điểm: "Their wifi service is ridiculously expensive $32 and it doesn't work."
Khuyết điểm: "arrived one hour before flight, all counter staff had disappeared. On-line check-in was not available as an option, could not get checked in and as a result missed my flight"
Khuyết điểm: "Flight delayed."
Ưu: "Comfortable, clean, good crew, early landing."
Khuyết điểm: "15 minutes stuck on the bus at disembarkation sucked."
Ưu: "The leg room"
Khuyết điểm: "Boarding process"
Ưu: "The crew were super patient (a must when dealing with the quality of passengers from Trichy who were lacking in manners and etiquette)."
Khuyết điểm: "Boarding was chaotic. The majority of passengers seem to not be used to the normal manners and etiquette of queuing and it was chaotic with pushing. Some discipline and order needs to be enforced by ground crew (and this will no doubt make the cabin crews' lives easier)."
Ưu: "Enjoyed buying extended leg room"
Khuyết điểm: "Water should be a standard on a 4 hour flight"
Khuyết điểm: "I could not cancel my flight. There is option to cancel only first 24h, then you have to call them and that doesn't work."
Khuyết điểm: "Flight with Scoot are not very well organized. for as large a fleet and number of flight locally should be better. no onboard entertainment nor refreshments. Staff not very personable either."
Ưu: "Not sure if I have much trust in the crew. Most of the female crew would walk past passengers who had their seats reclined or in the toilets and other situations and wouldn’t notice (during take off and landing) and the guy would come past later and do her job for them. Ground staff in Bangkok"
Ưu: "Friendly crew. Toilets kept clean. Nice ambience with the cabin lighting."
Khuyết điểm: "My seat had a broken recliner button. Seat would recline but not stay reclined. If I sat up, seat would come up with me."
Ưu: "Crew were kindly"
Khuyết điểm: "Seats can be more comfortable"
Ưu: "Quick boarding"
Khuyết điểm: "Overpriced drinks and snacks"
Ưu: "Head rest not comfortable. Short distance okay not long one."
Khuyết điểm: "Plane is old i think. Take off and landing time plane some shaky and sound not pleasant."
Khuyết điểm: "Music or movie will be good."
Ưu: "I hope never to fly Scoot again."
Khuyết điểm: "Extremely rude and uncaring staff. I hate not being booked through with boarding passes. You have to wait in line at every stop, go through security and wait to get your ongoing boarding pass. The Scoot transfer people in Singapore are the most rude people I've ever met."
Khuyết điểm: "Wasn’t allowed to board the plane because my passport only had five months left on it but you still let me book the flight and I was not refunded"
Khuyết điểm: "The flight cancelled.first we boarded twice and been waiting for 7 hours Inside and outside the plane thereafter they gave up and decided to cancel it ..it was nightmare"
Khuyết điểm: "MinimumService！"
Ưu: "Good price. Was on time, seats were comfortable, helpful staff"
Khuyết điểm: "No use of headphones 30 minutes before take off and arrival"
Ưu: "Organised well. Clean plane. Excellnt comms from pilot and staff presented well."
Khuyết điểm: "Could not recline chair"
Ưu: "Overall it was a good flight."
Khuyết điểm: "No offer to book my seat assignment during the booking process. A kiosk check-in would be a nice addition."
Ưu: "The Staff were friendly and efficient, considering the flight time being very short. The Flight Crew got us to our destination 10 mins ahead of schedule, considering also that we were 15 mins behind sitting on the runway for take off, which in effect meant they made up 25 mins. Fantastic job. The Aircraft was clean and well maintained. The seats were comfortable in economy for me, but unfortunately my Husband being a larger tall man was cramped and didn’t have a lot of room to move."
Khuyết điểm: "As the flight was very short the choice of food was limited and the selection was not good, as the choice I required ran out at the first two rows, which were not occupied by many passengers at all. A very light passenger load. The pricing was a little high for the snacks and tiny bottles of water."
Khuyết điểm: "I didn't realise I was going to be in such a poor airline after booking through the Singapore Airlines website. There was hardly any space, food options were limited, there was no entertainment, they even charged for water! Equal worst airline with jetstar"
Ưu: "Ok time"
Khuyết điểm: "No free drink"
Ưu: "great check in staff fast boarding comfortable temperature in cabin very good crew"
Khuyết điểm: "n/a"
Khuyết điểm: "Journey / organisation"
Khuyết điểm: "Flight crew’s attitude. The fact that there was no overhead space and the crew didn’t Check additional bags. Had to stove the bags u def the seat and there was no room to stretch my legs. The flight crew had the most pathetic attitude and was rude beyond imagination."
Khuyết điểm: "Boarding process Delayed flight"
Ưu: "i did not see any entertainment."
Khuyết điểm: "The process to check and pay for a bag at the airport was ridiculous. We waited in line to check the bag, found out that since we hadn't paid for it ahead of time, we could get the bag checked but would need to go stand in a new line to pay for it and could not have the bag tag until this was done. Then the new line only had one agent working all of the people who needed to pay for their bags. When we got to the front, we were asked to pay the bag fee with a credit card and the processing fee in cash. Since we were only connecting in Singapore, of course we did not have cash. She could not process the charge, walked us over to a new desk and a new line where they processed the bag charge without the cash fee (how this wasn't done initially, I have no idea) and finally, we were finished with the check in process an hour later."
Khuyết điểm: "Everything but the price. Worst customer service ever!!!"
Khuyết điểm: "Temperature in cabin too warm on outgoing flight"
Ưu: "Being a budget airline, you really get what you pay for. Seats do not recline. Minimum legroom. I was thankful that it was only a 1-hour flight"
Khuyết điểm: "Stiff, uncomfortable seats without controls. Just adequate legroom for a 5’3” person"
Ưu: "check in - fast via machine. boarding - organized. crew helped out with baggage. flight - took off on time after short taxi and landed early"
Khuyết điểm: "equipment could use refurbishment"
Khuyết điểm: "If they have a policy that passengers cant eat food bought outside the aircraft they should make sure that they have variations/choices on their menu. I can only eat fish but they dont have it on their menu so i brought my own food but the crew asked me to stop eating it because it was not allowed. Im hungry and tired and was upset that time."
Ưu: "Flight to Manila from Singapore was an easy 3 hour flight. There were no delays and the aircraft was clean."
Khuyết điểm: "Going from one hot country to another so had no need for a winter coat... it was so cold on that flight I caught a cold"
Khuyết điểm: "I get the seat selection pre-check in is a premium service. Bu to not allow someone to express preference (based on what's left) when they check in is downright snarky. The explanation that I got that "we need to balance the plane" is whitewash. It's clearly to push peopel to buying the premium service. But when you do that at the price of alienating people, you've done them and yourself a disservice. Time to rethink!"
Khuyết điểm: "Delay one hour"
Ưu: "We were given the opportunity to bid for an upgrade which was totally worth it! We will definitely fly with Scoot again."
Ưu: "Early alert that flight was going to be 5 hours late."
Khuyết điểm: "No online check- in. Very slow check in at airport. Vouchers provided for food at airport - only problem was we couldn’t find a place that would take them. Boarding was painfully late and slow. As we arrived in the early hours of the morning the cost of taxis were double the normal price. Still no compensation as promised by the airline when they initially advised us of the late flight. Could do a lot better."
Ưu: "All in all a pretty good flight. Nothing much to write home about but nothing really went wrong. Pretty Good and what you'd expect."
Khuyết điểm: "Wasn't thrilled that I had to pay SGD48 both ways for up to 15kg check in. That extra SGD96 would have made a difference when comparing flights on Kayak. Delays leaving HK and SG but all of it was on the tarmac so not really Scoots fault."
Ưu: "On time. Service on board simple. Crews are friendly"
Ưu: "Crew was very courteous, food was an unexpected treat!"
Khuyết điểm: "Seats were old"
Ưu: "Surprised to get a nice meal even if flight is short and good service from the crew. Flight is uneventful and smooth"
Khuyết điểm: "The 4.5 hr delay did not help. Plus the hard landing by the captain. EVA air much better but they were on strike. I think the plane was full"
Ưu: "Quick boarding and direct to Macau. Didn’t need to fly to HK."
Khuyết điểm: "A little more leg room and a better sandwich please."
Ưu: "Aircraft was ok"
Khuyết điểm: "Delay and waiting period without having any updates from anyone of the airline members."
Ưu: "Crews are very nice and helpful"
Khuyết điểm: "Aircraft is too old"
Ưu: "Crews are so nice"
Khuyết điểm: "Aircraft facilities too old and outdated, should be improve"
Ưu: "The price was a steal and able to have the 3 seats for 2 of us. Enjoyed the trip and flight."
Khuyết điểm: "Flight attendant seemed put out if you asked for more than 1 drink."
Ưu: "Not a thing"
Khuyết điểm: "Your airline did not consider we were travelling with an infant, just provided us with any sitting arrangement. Extremely disgraceful. First and last time travelling on your airline."
Ưu: "Flying out of Macau is more convenient than HK"
Khuyết điểm: "The check in line was very slow today in Seoul"
Ưu: "Flight times"
Khuyết điểm: "Movie choice , no onboard TV"
Ưu: "we did not fly as we missed the flight due to freeway accident delayed 1.5 hours"
Khuyết điểm: "airline told to come back next day and would have to pay another change fee for each leg of the flight totaling $1,000 USD. Opted for another airline to leave same day for same price and spare the cost of another hotel night's stay and taxi charges. airline agents really did not care."
Khuyết điểm: "Delay time was too much"
Khuyết điểm: "Delay time was too much!"
Ưu: "The food was good, ang the flying process was very pleasing."
Ưu: "Quick boarding, pleasant flight attendants, short flight"
Khuyết điểm: "Rickety plane, busing us to the terminal after landing"
Ưu: "Captain did a great job! It was raining and thunder storm, but the captain can control the plane and landed safely."
Khuyết điểm: "There was no personal screen, so i tried the music. But they didn't have any English music channel, only Chinese and Japanese music."