Khuyết điểm: "Food and movie selection"
Ưu: "Because of a long flight, Eva should provide more food in between"
Khuyết điểm: "Satisfaction"
Ưu: "Good but the service good but not excellent"
Khuyết điểm: "They didn’t have tv music videos like air canada"
Ưu: "Crew very fast in serving dinner"
Khuyết điểm: "Flight late"
Ưu: "Their service exceeds every other airline I have been on. Amazing flight attendants with quality food and comfortable seats."
Khuyết điểm: "A little pricier than other airlines but definitely better!"
Khuyết điểm: "機上購物的電視螢幕上，想訂購的物品都沒有，很可惜。"
Khuyết điểm: "Cramped economy seats"
Ưu: "Everything normal except food"
Khuyết điểm: "Food"
Ưu: "1.Almost missed the flight because I was not aware of down stair boarding location ( down stair ) there was not sigh to derict you to down stair until I heard someone walking by with The sighing and calling . 2. Too cold. Thank you ! All over all experience was excellent! Sincerely, Su"
Ưu: "Everyone was friendly and approachable"
Khuyết điểm: "None"
Khuyết điểm: "There was nothing we didn’t like."
Ưu: "Food was fresh and tasty. Games and movies made the time go faster. Extra leg room made sitting easier"
Khuyết điểm: "If meal times were posted, it would be easier to plan. Sleeping and snacking"
Ưu: "Was quite nice for a two hour flight. They gave us a free meal again."
Khuyết điểm: "Nothing I didn't like."
Khuyết điểm: "the temperature on the plane fluctuates a lot. Sometimes very cold and sometimes too warm."
Ưu: "I must say I was skeptical on my first flight with this airline. Staff was very nice. The lady that did my tickets left a very nice note on my plane seat. The ride was very comfortable. The plane and restroom were neat and orderly. I would definitely recommend to my fellow travelers."
Khuyết điểm: "My fruit platter was all fruit that was not ripe, but no big deal."
Ưu: "Eveyone was syper friendly and the food was decent. They were very good about allowing me to change seats to an open seat once the doors were closed."
Khuyết điểm: "The selection of movies to watch was not ver good. They had a few (10-15) choices for a few genre but over all there were obly 1 or 2 decent movies per genre."
Ưu: "Food was pretty good for airline food."
Khuyết điểm: "Not a very good variety of movies. Flight attendants pretty Good but not friendly at all. Rarely smiled and usually didn’t speak unless you were asking for something. Had to get up for water during the flight. Seemed like quite awhile between distribution but I may have missed them while sleeping."
Ưu: "All the staff were courteous and polite. Bathroom is clean and landing was perfect: it was so quite , I didn’t even know we touch downed."
Khuyết điểm: "Didn’t like PA system: poor quality and pronunciation of English."
Ưu: "Same as above"
Khuyết điểm: "Same as above Also flight was a but messy, and crew couldn't keep some passengers quiet"
Ưu: "Plane is new and clean, crew professional and they even served a meal for a 1.5 hour flight from Taipei to Hong Kong"
Khuyết điểm: "Nothing"
Ưu: "Many options in entertainment pkg Food very tasty, many offerings of water by in-flight cree"
Khuyết điểm: "Leg room cramped It would be nice if coughing passengers were offered a mask and throat lozenges"
Ưu: "Nice new 777 planes on all international routes, food was above average, crew friendly and attentive. This is the first time I give an airline overall 5 stars!"
Khuyết điểm: "Nothing, this flight was really good"
Khuyết điểm: "movies are limited. Inbound and outbound flights have the same selections. So too little choices"
Ưu: "Crew were polite on boarding, and throughout flight when seen then"
Khuyết điểm: "Service was terrible, flown to thailand with these ba and thai airways and thai airways will beat everyone hands down"
Ưu: "Organized and timely boarding . Agents pleasant and smiling"
Khuyết điểm: "Space beneath seat in front, where you put a backpack and such, was very, very small - smaller than other airlines"
Khuyết điểm: "Too long. No ones fault."
Ưu: "appreciate staff moving things along quickly so that passengers can get settled and enjoy short trip while resting."
Ưu: "Food was ok and crews were great. It was a two hour flight and I didn't notice we we're about to land. Hahaha"
Khuyết điểm: "Well, the long hour flights have a better movie selection. Hopefully, that will also be the same with short hour flights."
Ưu: "The service on line was excellent.! The staff was friendly and accommodating. The pilot was informative. I would definitely fly EVAAIR with my family again."
Khuyết điểm: "The staff speaks English very well, but they think they have to speak really loud for the customer to understand them. That is not the case everyone understands and just because someone speaks louder it doesn't make a difference if they did not understand. Please let your staff know they can speak in a normal tone, we understood every single person on our trip. Also too many interruptions overhead. People were trying to sleep."
Ưu: "Very good. Staff is great"
Khuyết điểm: "Need more water available throughout flight"
Ưu: "Plentiful snacks, clean facilities"
Khuyết điểm: "Nothing"
Ưu: "Food is good"
Khuyết điểm: "Seat is too small"
Ưu: "Flight was decent, crew sometimes flaky when I requested water or ginger ale. At one meal time they totally forgot to give it to me after asking half hour beforehand.I fell asleep and woke up parched. Bathrooms were clean. Entertainment was good, I watched three movies."
Ưu: "On time. Efficient. Clean."
Khuyết điểm: "No entertainment options-just some generic film. Couldn't even hear the film over the noise."
Ưu: "EVA airline is the second time I traveled between Toronto and Hong Kong. Its excellence service, which says all, is persistent."
Khuyết điểm: "Don't understand why they would not give me airmail on my United Mileage Plus last time, and did not give me airmail from Toronto to Taipei this time, The trip from Hong Kong to Toronto is yet awaiting."
Ưu: "I ordered a vegetarian option meal just to be safe because you never know hat you will get with airplane food. I got on the plane and saw another option I would rather have and the crew didn't hesitate making the change for me."
Khuyết điểm: "The major downside is carry on luggage . If you like to carry on your suitcase if has to stay at a max of 15 pounds or so. If it exceeds that weight you will have to check it. I checked my bag both ways with transfers and didnt have a problem gettng my luggage. Overall good experience. I will definitely fly EVA again."
Ưu: "There was a lot to keep you busy."
Khuyết điểm: "The food was dry."
Ưu: "No delay, helpful crew,nice foods"
Khuyết điểm: "It was good to be with eva air.."
Ưu: "The special attention given by their lead attendant Chu, and her staff when I asked if I could get a low sodium meal. She and the other attendants are very attentive, making sure I'm Ok. Excellent service!"
Khuyết điểm: "All."
Ưu: "Great service, comfy flight, free in-flight entertainment, good food"
Khuyết điểm: "Kids should be provided with kids meals and served ahead of other passengers if possible. More choices of food would be better."
Ưu: "I typically don't enjoy long distance travel, but Eva Airlines was the first airline that convinced me excellent service, safe flights, and good comfort is worth the means to get to China."
Khuyết điểm: "My only qualm was the airline meal. The side dishes were tasty, but the margarine/butter used in the hot meals smells overpoweringly sweet and made me a bit nauseous."
Ưu: "What caught my attention when we arrive at Taiwan Airport everything was extremely exceptionally clean and organize the bathroom you can practically sit on the floor in there that how clean it was."
Khuyết điểm: "The long stand by time"
Ưu: "This was a two-level plane and I was given a seat on the second floor. The second floor was quieter and I had a lot of leg room which made the long flight very comfortable."
Khuyết điểm: "The flight was delayed approximately 2.5 hours. We boarded the flight and then sat in the plane as repairs were being made. The problem was "water leakage" and the restrooms were being worked on. Many people still used the restrooms while they were under maintenance. I'm unsure if that is what slowed down the repairing process, but if the plane was being repaired, I would rather not sit on the plane during the 2+ hour process."
Ưu: "Wonderful crew, good entertainment system. Seats fairly comfortable, EXCEPT . . .."
Khuyết điểm: "All economy class aisle seats in this plane (Airbus A330-200), *all* of them (including mine), have leg room and under seat storage severely and unacceptably limited by the presence in the space under the seat of a large, aluminum entertainment equipment box. They really need to change this."
2 flight stewardess was very helpful to carry my luggage for me I very touched .
We had to pay excessive baggage fees, then are bags were damaged.
It is a mistake to book with this company bad service from check in to pick up luggage
Flight was delayed for 45 mins without any informed provided
Flights in time, crew is nice, value for money
I was moved to a row of empty seats and it made my flight very comfortable. Unfortunately I got sick on the flight but the attention received from everyone was first class and may very well have saved my life. Thank you Scoot.
At least they shoud have offer water 🤭
The crew was very attentive, friendly and efficient.
Khuyết điểm: "Flight delayed. Please be punctual if can’t be earlier."
Khuyết điểm: "Flight delayed."
Ưu: "Air Crew was polite. Ground crew was the slowest and most inefficient group of people I've witnessed. There'd be 3 people working, but 2 of them would be talking to each other, letting the queues build up."
Khuyết điểm: "Ground experience was pretty terrible at the airport. Most likely I'd avoid flying through here again."
Ưu: "The leg room"
Khuyết điểm: "Boarding process"
Ưu: "Flight was short"
Khuyết điểm: "Seats are very tight if you are over 5’6"
Khuyết điểm: "All ok"
Ưu: "The flight was smooth despite bouts of turbulence. The crew ensured everyone was strapped in and the pilot made a prior announcement before flight take-off. Most Pilots don’t."
Khuyết điểm: "The check-in process took extremely Long as there were only two counters open. The boarding process was a joke. Despite the announcement to board by rows, there was no enforcement whatsoever and it was free for all."
Khuyết điểm: "I could not cancel my flight. There is option to cancel only first 24h, then you have to call them and that doesn't work."
Ưu: "Crew were good."
Khuyết điểm: "I paid for priority boarding but could not find the queue easily to check in as well as there was no priority boarding line up during boarding. My seat did not decline at all. I paid for a window seat but got a completely blank wall. Flights were late."
Ưu: "Can't complain"
Khuyết điểm: "Cheaper? :) !"
Ưu: "Quick boarding"
Khuyết điểm: "Overpriced drinks and snacks"
Ưu: "Extremely rude."
Khuyết điểm: "I got sick on the flight from some food poisoning and the crew acted put out when I asked for some water."
Ưu: "Loved the tinted windows on the Dreamliner! And the rainbow lights at the end of the flight. Scoot personal were excellant!"
Khuyết điểm: "Things to know: Need to download an app before getting on the flight to get ScootTV. Plane was a little loud."
Ưu: "There is nothing to say this is a no frills airline and that is what you get. Departure was on time and arrival was also on time. Food on any airline isn’t good at least on airline i fly. The important thing is getting there safely and this airline company does that."
Ưu: "On Time No Frills.Overall Good"
Khuyết điểm: "Nothing"
Ưu: "Everything worked"
Khuyết điểm: "Nothing"
Ưu: "It was a good flight"
Khuyết điểm: "The long delay......"
Khuyết điểm: "Unfair policy of no outside food, treating its customers in a captive state; cabin is dirty with little cleaning work done. Won't fly if it were not cheap."
Ưu: "Crew were professional, friendly and efficient. Aircraft was clean in the cabin and in good serviced condition. Check in Staff were efficient, friendly and professional."
Khuyết điểm: "Seating configuration in economy very small. My Husband is a tall, big man and was cramped by the seat pitch, which made his trip very uncomfortable. To think that we have to pay for such an essential item to life as WATER, when it is free on most other airlines....or at the very least you can get a glass of water. I couldn’t believe the charge price for a tiny bottle of water and the fact that you can’t even get a glass of water either. This is an outrage and a rip off to customers."
Ưu: "Overall it was a good flight."
Khuyết điểm: "No offer to book my seat assignment during the booking process. A kiosk check-in would be a nice addition."
Ưu: "Crew on Singapore airlines were very helpful, friendly and accommodating."
Khuyết điểm: "They had 0 entertainment on an 8 hour flight. Tv turned off. One small meal after 20 minutes of flying. Would not fly with scoot again."
Khuyết điểm: "Seats we given did not recline .as they were just in front of emergency exit . The extra leg room seats were empty, but would have to pay extra to sit on them"
Ưu: "Ok time"
Khuyết điểm: "No free drink"
Ưu: "Nice aircraft, on time departure and arrival"
Khuyết điểm: "reclining seats only in business class, not lay flat. pay for everything except the bathroom"
Khuyết điểm: "Boarding process Delayed flight"
Khuyết điểm: "We were given just one very small water about 150ml and told we have to pay if we need more water. Restriction on providing drinking water in Business class seems unfair. Please reconsider"
Khuyết điểm: "Temperature in cabin too warm on outgoing flight"
Ưu: "Affordable biz class"
Khuyết điểm: "Really poor food and flight was delayed 2 hours both ways"
Ưu: "check in - fast via machine. boarding - organized. crew helped out with baggage. flight - took off on time after short taxi and landed early"
Khuyết điểm: "equipment could use refurbishment"
Khuyết điểm: "If they have a policy that passengers cant eat food bought outside the aircraft they should make sure that they have variations/choices on their menu. I can only eat fish but they dont have it on their menu so i brought my own food but the crew asked me to stop eating it because it was not allowed. Im hungry and tired and was upset that time."
Khuyết điểm: "Confort"
Khuyết điểm: "They lied about baggage costs My flight on scoot from blr to Singapore was 2 hrs delayed and no reason"
Ưu: "Relaxed boarding and inflight experience Offer of refreshments when baggage delivery was delayed"
Khuyết điểm: "Delay in delivering baggage"
Khuyết điểm: "I could not get on time at airport for check in, because the train got stuck 25min. When I got the counter 45min. Before the flight leaves, they told me that the flight is closed and they can not do anything to help me!!!"
Khuyết điểm: "I get the seat selection pre-check in is a premium service. Bu to not allow someone to express preference (based on what's left) when they check in is downright snarky. The explanation that I got that "we need to balance the plane" is whitewash. It's clearly to push peopel to buying the premium service. But when you do that at the price of alienating people, you've done them and yourself a disservice. Time to rethink!"
Khuyết điểm: "I had lost my luggage from Singapore to Maldives’s airport"
Ưu: "Boarding was quick and plane embarked on time. ScootBiz seats pretty comfortable although don’t seem to recline much more than economy. Overall good flight though."
Khuyết điểm: "The seat and tray table is greasy and dirty and there are two cracked holes in the arm rest!"
Ưu: "All in all a pretty good flight. Nothing much to write home about but nothing really went wrong. Pretty Good and what you'd expect."
Khuyết điểm: "Wasn't thrilled that I had to pay SGD48 both ways for up to 15kg check in. That extra SGD96 would have made a difference when comparing flights on Kayak. Delays leaving HK and SG but all of it was on the tarmac so not really Scoots fault."
Ưu: "Scoot Airlines is a budget airline and is a great choice hopping from one spot to another in SE Asia. I use it quite a bit for travel between Singapore and Bangkok."
Ưu: "On time. Service on board simple. Crews are friendly"
Ưu: "Crew was very courteous, food was an unexpected treat!"
Khuyết điểm: "Seats were old"
Ưu: "Surprised to get a nice meal even if flight is short and good service from the crew. Flight is uneventful and smooth"
Khuyết điểm: "The 4.5 hr delay did not help. Plus the hard landing by the captain. EVA air much better but they were on strike. I think the plane was full"
Ưu: "Quick boarding and direct to Macau. Didn’t need to fly to HK."
Khuyết điểm: "A little more leg room and a better sandwich please."
Ưu: "Aircraft was ok"
Khuyết điểm: "Delay and waiting period without having any updates from anyone of the airline members."
Ưu: "Crews are very nice and helpful"
Khuyết điểm: "Aircraft is too old"
Ưu: "Crews are so nice"
Khuyết điểm: "Aircraft facilities too old and outdated, should be improve"
Ưu: "The price was a steal and able to have the 3 seats for 2 of us. Enjoyed the trip and flight."
Khuyết điểm: "Flight attendant seemed put out if you asked for more than 1 drink."
Ưu: "Not a thing"
Khuyết điểm: "Your airline did not consider we were travelling with an infant, just provided us with any sitting arrangement. Extremely disgraceful. First and last time travelling on your airline."
Ưu: "Flying out of Macau is more convenient than HK"
Khuyết điểm: "The check in line was very slow today in Seoul"
Ưu: "Flight times"
Khuyết điểm: "Movie choice , no onboard TV"
Ưu: "we did not fly as we missed the flight due to freeway accident delayed 1.5 hours"
Khuyết điểm: "airline told to come back next day and would have to pay another change fee for each leg of the flight totaling $1,000 USD. Opted for another airline to leave same day for same price and spare the cost of another hotel night's stay and taxi charges. airline agents really did not care."
Khuyết điểm: "Delay time was too much"
Khuyết điểm: "Delay time was too much!"
Ưu: "The food was good, ang the flying process was very pleasing."
Ưu: "Quick boarding, pleasant flight attendants, short flight"
Khuyết điểm: "Rickety plane, busing us to the terminal after landing"
Ưu: "Captain did a great job! It was raining and thunder storm, but the captain can control the plane and landed safely."
Khuyết điểm: "There was no personal screen, so i tried the music. But they didn't have any English music channel, only Chinese and Japanese music."