The crew are very polite and attentive, the plane is comfy and clean. The food could have been better. It's not for all people's taste. They should give atleast two meals in a 4-5hr flight, a snack and a meal coz the portions are so little.
Ưu: "The crew was very professional and courteous; inflight meal was quite good and the prearrival snack of a tuna sandwich was one of the best I have ever had."
Khuyết điểm: "The flight had some occasional bumpy spots but that is not ANA's fault. The landing was kind of like a violent shock and the plane seemed to slide a little sideways but everything was fine."
Ưu: "the Crew as always on ANA flights is amazing"
Ưu: "ANA flights are always well run and good enough."
Khuyết điểm: "Their iphone applications could be smoother and more functional."
Ưu: "Excellent service from the cabin crew."
Khuyết điểm: "The Japanese (Washoku) breakfast was not as good as I expected."
Ưu: "Great customer experience is what look for in any service, ANA delivers this in abundance."
Ưu: "empty flight, foods tasted good."
Khuyết điểm: "The seat was uncomfortable. Entertainment choices were limited."
Khuyết điểm: "If flight wasn’t delayed."
Khuyết điểm: "They should’ve let us wait in the boarding room instead we all waited in the flight cabin, in our seats for 5.5 hours during the entire time of the flight delay. It was really terrible."
Ưu: "Loved from the booking on kayak and all the services provided by the airline until landing."
Khuyết điểm: "Nothing to mention ....but I did not get the &instead tell me where to get my luggage...I had to find out on my own"
Khuyết điểm: "It was a short hopper so didn't mind much. I actually slept on this plane."
Ưu: "I liked how much leg room we had. I also liked the movie selection and the food."
Khuyết điểm: "It would have been nice to have water more frequently during the flight."
Ưu: "Typical ANA quality. Bumpy flight but handled very well."
Khuyết điểm: "Nothing in particular."
Ưu: "My flight is at 9:50 am but I arrived around 5:30 am , as expected the line was already long and one of the crew told us the front desk will not open until 6:30. My husband reserved my ticket going back to US. I was assigned to seat on an exit, but when I went to the gate , one of a female employee keeps telling me if I'm aware I'll be seating on an exit and I said yes , I look for a vacant seat so I can relax while waiting, she went back again and asked me if the front desk desk gave me any paper about the task I have to do when seating on an exit. I read it and understand . She came back again for the third time and borrow my boarding pass and check something and asked me if I want to transfer to another seat, and I said no. I don't know what she wants me to do , but I'm so irritated because she keeps asking me the same question over and over again."
Khuyết điểm: "Enjoy the free money, cause I didn't go on my flight. Work had me cancel my vacation a month ago. I tried to cancel, but it wouldn't let me. I tried cancelling through the insurance I purchased on it and they said they couldn't either (even though cancellation was covered in full)."
Ưu: "Packed in like sardines with no ability to recline for a red eye flight of 10h was excruciating. Food was not good on this flight though the kids meal was a nice touch."
Khuyết điểm: "Seats, food"
Ưu: "Food is good. Entertainment options are fantastic"
Khuyết điểm: "Seats are very very narrow"
Ưu: "As my other flights with them, the crew is so friendly, the planes are nice and pretty good movie selection. Also nicely organized and they apologized profusely for the hour delay. I wish all of the American airline companies would learn from them! Great beverage service too, even when people are sleeping they quietly come around for us who are awake."
Khuyết điểm: "The food for vegetarians is not very good. But they feed you a lot and you won't go hungry!"
Ưu: "The crew was always around if you needed anything."
Khuyết điểm: "Wifi was slow, expensive, and you’re limited to 100MB instead of unlimited & luggage people broke my top handle on my suitcase, so it’s pain to move it around now."
Khuyết điểm: "N/a"
Ưu: "Smooth , professional crew and their hospitality and especially their smile and attention to passengers is unparalleled."
Khuyết điểm: "I'm flight entertainment seemed a little limiting to me- more updated and new releases can enhance I've really experience"
Ưu: "Very polite crew, service oriented and smiling, help whenever they can. Flights were on time."
Khuyết điểm: "Food choices very limited, and quality is sub-par."
Ưu: "Outstanding customer service, I was especially impressed when the flight attendants would intermittently clean up the restrooms- something that definitely doesn't happen on US airlines. Good food as well."
Khuyết điểm: "Again, would prefer a larger selection and more change with movie choices."
Ưu: "The configuration of 787-900 Busn. Class was very good. However need to age Chivas Regal to 18 years like KAL, not ordinary 12 years. Flight attendants were exceptionally efficient, professional, courteous, and outstanding ambassadors for ANA and Japan itself. In the US Marine Corps we would say "Ooo Rah". I may heed to check out your milage club and stop using various carriers for my trans Pacific flights. Thank you very much ANA."
Ưu: "In-flight service, in-flight entertainment, environment temperature"
Khuyết điểm: "Nothing"
Ưu: "Very Comfortable Equipment"
Khuyết điểm: "Vegetarian food options"
Khuyết điểm: "Ordered Fruit Meal. It did not have a variety."
Khuyết điểm: "Food took 3 hrs to get out. Movie selection was limited compared to other airlines"
Ưu: "The food on board was great! Crew members were friendly!"
Ưu: "Polite attendants"
Khuyết điểm: "small leg room......"
Ưu: "Great service with professional staff. I would definitely fly with ANA again in the future and recommend them to others."
Ưu: "Very friendly staff, happy to explain and let us try the lemonade drink"
Khuyết điểm: "would have preferred more asian food options"
Ưu: "Crew and service awesome"
Khuyết điểm: "Not enogh choices for entertainment"
Ưu: "Even in economy class, the seats are wider than most American airplanes, there is a pedestal for the feet and the seats recline deeper. The service is excellent, very friendly and accommodating.We left on-time and arrived on-time. When flying again to Asia or SE Asia, I will definitely book ANA."
Ưu: "leg room; extra seat between us"
Ưu: "Nice crew, clean lavatory"
Khuyết điểm: "Had a chance to select seats only for return flight Seats were too narrow"
Ưu: "Messed everything up!!!"
Khuyết điểm: "Messed everything up!!!"
Ưu: "As long as I didn't fly on united"
Ưu: "staff was great in business"
Ưu: "Cabin was clean and really comfortable seats. The crew were very friendly and helpful."
Khuyết điểm: "Choices of food."
Ưu: "Young, pretty, and charming stewardesses. :-)"
Ưu: "Japanese quality is good quality"
Khuyết điểm: "There was turbulence at the beginning of the flight so we couldn't get the snack that we ordered. When the turbulence died down, the flight attendants did not bother to complete the food service for snacks or drinks ordered. I had to get up and ask twice. They were not present much at all in BUSINESS CLASS. So that's why I rated the experience as poor. The international food choices are poor. They do not taste good. I think I have to stop flying ANA. Kisha"
Ưu: "I really like the technology in the plain and all of service , crew are so nice everyone had a real smile"
Khuyết điểm: "Space of the seat are too tiny also a place to have some food"
Ưu: "Overall everything was good... Good food, comfortable and new plane"
Ưu: "The crew was friendly and the plane on time."
Khuyết điểm: "I'm 6'6 tall and there wasn't enough room for my legs."
Ưu: "Good guidance"
Khuyết điểm: "There's no boarding zone?"
No electrical plugs or USB plugs. No lounge at KKC airport.
Thai Smile must be the only airline in the world that still doesn’t allow mobiles and iPads to be used during taxi, takeoff and landing. No inflight service due to COVID but a little snack and water handed out as we left the plane. I also like the deplaning by row, I wish more airlines did this
Ưu: "We forgot to pack our liquid products into the check in baggage. After we went through the security check, we brought the liquid products back to the boarding pass counter, our baggage had already been sent to downstream. But the staffs was very helpful, they provided a box, packed the liquid products for us and checked it in as the second luggage. This solved our headache and it was a huge deal for us, making us smile. Thanks to your crew/staffs again."
Khuyết điểm: "Providing some snacks would be helpful when getting off the board."
Khuyết điểm: "We got drinking water after landing. Would be better to provide some snacks on the way out."
Ưu: "On time, clean smooth ride. Landed early!"
Khuyết điểm: "I understand that the crew was probably tired, but I believe they can be friendlier."
Ưu: "Crew are efficient and friendly"
Khuyết điểm: "Portion of food could have been slightly bigger"
Ưu: "Lovely people. Lovely service. Good food."
Ưu: "Great services"
Khuyết điểm: "Great seat and smooth flight"
Ưu: "Super cool light meal in a little bag. Best budget airline I have flown."
Ưu: "Seamless boarding and deviating."
Khuyết điểm: "Thai Smole seats offer the least legroom in my experience. Very narrow."
Ưu: "Nothing apart from kind crew"
Khuyết điểm: "Food was really not good at all! Very poor The inside of plane was not clean!"
Ưu: "On-time departure and arrival."
Khuyết điểm: "Nothing to complain about."
Ưu: "Airfare was reasonably priced."
Khuyết điểm: "Delay. This was the third flight in a week that I encountered flight delays of up to 15-20 minutes."
Khuyết điểm: "Nothing negative"
Ưu: "we had only an hour to get through immigration and connect to another flight...with a child in tow. There was an airline rep that met us at the plane and drove us to the next gate and directed us to a quick immigration line. Fantastic!"
Ưu: "Great flight on Thai Smile."
Ưu: "friendliness of staff"
Khuyết điểm: "Entertainment program was boring, leg space limited"
Ưu: "Comfort and ease of boarding always makes Thai airlines a great trip. The staff is so helpful and friendly."
Khuyết điểm: "There wasn’t any tv to watch and not by way of magazines either."
Khuyết điểm: "Getting our bags took a long time"
Ưu: "Easy to book, travel and get around with."
Khuyết điểm: "The on board snack isn’t great."
Ưu: "We paid for a thai international flight which includes allowing us to use the lounge. We were told in china that WE was the airline not thai international and we could not use the lounge, had no baggage allowance other than the minimum. We chose TG because it was star alliance and we are permanent lifetime gold members. There is no reason to pay a premium for TG if it is not a TG flight and we cannot use the lounge or have a low baggage limit. The check in staff noted our bags were exactly 20 kgs each and said there would be a charge of USD45 per kilo if we had exceeded that amount. This is ridiculous given that we should have the same as UA or SG."
Khuyết điểm: "I have already mentioned the false advertising and poor service in china. TG cannot tell its loyal customers it is a TG flight and then charge for TG and then say it is not a TG flight. Nothing works right in China but i hope now that we are in thailand TG will honor its normal benefits to star alliance gold and platinum members. Otherwise, we wont fly TG any more."
Ưu: "Boarding was super fast and efficient. For a 1,5 hour flight, we were given food and drinks. Can’t find that in the US."
Khuyết điểm: "Loved everything"
Khuyết điểm: "Delay"
Ưu: "For a budget friendly airline you can't go wrong with Thai Smile. they were on time, food was provided free, staff was friendly."
Khuyết điểm: "Nothing."
Ưu: "We arrived safely"
Khuyết điểm: "They kept canceling flights. Bad service would not fly again."
Ưu: "Crew was friendly and helpful, boarding was easy, flight was smooth"
Khuyết điểm: "No entetainment, food just a pretty untasty sandwich"
Ưu: "I would highly recommend flying with this airline. It was a very efficient process and the staff was not only helpful but very nice."
Khuyết điểm: "The flight from BKK-VTE did not allow online check-in and had to check in at the airport. The line to check in had 10 people in front of me which then proceeded to take over 1.5 hours to reach the counter. then was the very last person to get on the flight - the plane then didn’t leave for another 30 minutes. Thai Smile managed to make a 1 hour flight to Vientiane turn into a 4-5 hour journey between arriving early, waiting forever in the counter check in line, then being driven to the plane and actually leaving. Bangkok Airways and Air Asia (don meaung) is the better option for this short journey."
Ưu: "Friendly staff through every step of the way."
Khuyết điểm: "Vegan food options would be a wonderful addition. Everything else was great!"
Khuyết điểm: "There's only one down side of this flight. The Lucknow international airport terminal is downright embarrassing. There are four or five desks to handle passport control. That's fine, but none has a label on it as to who should be at which. NonIndians should go to the extreme left one. Then they have one xray machine that all arrivals have to put their carry-ons through while the previous flight is trying to put all their heavy luggage (they are most likely all male workers coming from the Gulf). Then there is a small, rickety belt with everyone crowded around for the luggage. Well, there are two belts, but only one is functional. And to top it off, most of the luggage carts have at least one broken wheel! Amazing and embarrassing when arriving from any terminal almost anywhere! Lucknow, you have a lovely domestic terminal, wake up and build an international one! Shurum ki bat ha!"
Ưu: "Love the AirBus 320, the service, to get all the passengers a sandwich in an hour flight is amazing! Luggage delivery is amazingly fast!"
Khuyết điểm: "Would like to have later flights in the evening so connections to overseas flights at BKK are easier. Otherwise, nothing!"
Ưu: "There was no line to check in and the attendant very easily accepted our luggage to check in with no weight, size, or payment issues Was pleasantly surprised to get a snack box with a sandwich and beverage on such a short flight LOVED the online videos (practical jokes program), where no headphones were needed to enjoy"
Khuyết điểm: "Fish sandwich wasn't my favorite"
Ưu: "The crew was incredibly friendly, warm and helpful. Excellent service on board the aircraft with comfortable seating. And the meal served was delicious! (I never thought I would say that about food served on an airplane)"
Khuyết điểm: "Boarding process was a bit slow and cumbersome, but, to be fair, I noticed it wasn't much different than all my other flight experiences in Thailand."
Ưu: "On boar meal was great. Customer service was outstanding!"
Khuyết điểm: "They don't offer more flights!"
Ưu: "Quick flight"
Khuyết điểm: "40 minute delay"
Khuyết điểm: "I don't want to recommend to others to use this flight following reasons: (1) I can't use Thai lounge with star alliance gold card. (2) Thai air sold the Ticket, but boarding ticket issued by Thai smile. (3) a ground staff ( reissue staff)is unfriendly particularly those who is at Thai office, airport. (4)Thai smile is a low cost air line. So Thai air shouldn't sell this kind of ticket It hurts fame of Thai airs hospitality."
Ưu: "Food is good for a short flight. The crew were professional."
Khuyết điểm: "The check-in process at terrible. No instruction to follow and no one give direction on where to get boarding pass. the line for luggage drop-off was really long without people to give direction."
Ưu: "Very flight and check-in process"
Ưu: "Aircraft size was big for short haul"
Khuyết điểm: "Not much to dislike"
Ưu: "The gate agent saw how tall my husband was and upgraded us to the exit row for more leg room which was awesome. I was feeling a little sick and the flight attendants were great to get me water and make sure I was doing ok."
Khuyết điểm: "I don't like fish and they offered a fish sandwich but it was only an hour long flight so I was fine with it."
Ưu: "Crew were friendly and did a great job in the short time they had."
Ưu: "Check in was so easy and smooth. Boarding was as well!"
Khuyết điểm: "I appreciated the food that they gave out, but it wasn't very tasty."
Ưu: "Chaotic check in process, ok boarding process, poor entertainment and nothing for vehetarians"
Khuyết điểm: "The price. This flight specifically was more expensive than others"
Ưu: "New and comfortable plane."
Khuyết điểm: "Last call came much earlier than described at check in"
Ưu: "Our flight time itself was changed to a couple of hours later. We got notified the night before so we could make plans accordingly. In addition staff took good care of customers and helped with onward bookings etc. we were all given vouchers as well"
Ưu: "Such a quick flight Bangkok to Phuket, I wouldn't expect food, especially on Thai Smile which I think is the economy version of regular Thai Air, but they had very neat pre packed snack bags with Shu Mai. Efficient staff, always love flying Thai Air."
Bangkok Air has been hit with the challenge of flying during COVID like everyone else. Still, they are early to get started again and offer normal services when possible. It is nice to have a lounge for all passengers vs. going to gate and sitting to stare out at planes.
Khuyết điểm: "Trat a great little airport ."
Ưu: "Flight times are great, and flying from U-Tapao Airport, now that the new terminal is open was so simple, quick and easy. Plentiful cheap car parking available a very short walk from the airport building."
Ưu: "lounge access for everyone with snacks and free wifi"
Khuyết điểm: "Gate change without notification. Not good!"
Ưu: "Yes, it was perfact!"
Khuyết điểm: "Flight delayed"
Ưu: "On time. Food OK."
Khuyết điểm: "Checked in at domestic terminal to thrn go to international terminal to get a bus to my plane.. Probably at domestic terminal. Not much communication waiting for flight. Last minute announcement"
Ưu: "I understand that Jet Airways has its own problems to sort out. Nevertheless, I think they make an excellent effort to make sure that passengers are comfortable and looked after well. All in all, while standards may have dipped a bit over the years, I'd still fly this airline, simply for their staff, who I have always felt were warm and courteous. Always."
Khuyết điểm: "Still can't figure why they would use a 737. Why not deploy the newer aircrafts on international routes. That way, I can avail of their in-flight entertainment on my mobile or tablet, if I could only recharge it onboard. Just minor grouses, but still grouses."
Khuyết điểm: "The flight was three hours late. Signage at gate showed original departure time and Check-In. After an hour signage showed Check-In closed, and updated new arrival time. Flight arrived later than estimated arrival time which was never updated. No announcements were made over the public address system until the plane arrived at another gate. They serve only water, coffee, and tea as beverages."
Ưu: "When I boarded this flight I didn't expect any food to be served onboard, given that regional airlines in Southeast Asia are mostly low cost and the flight was only 45-minutes long. To my surprise, however, a proper meal (and good) meal was served."
Ưu: "On time"
Khuyết điểm: "I liked everything"
Ưu: "It was a really quick process to check in and go through security check. Very nice process, compared to JFK airport."
Khuyết điểm: "No real entertainment, either than the shopping magazines."
Ưu: "On time and lots of room with plane about 30% full."
Khuyết điểm: "Good poor."
Ưu: "Friendly flight crew."
Khuyết điểm: "Horrible plane. Especially for the price. Wouldn't reccomend"
Ưu: "Wonderful service, great food, helpful, on time! A+ airline!!"
Khuyết điểm: "Nothing"
Ưu: "Great food on such a short flight. Friendly, helpful crew."
Khuyết điểm: "Flight was delayed, owing to late incoming flights. Problem was updates of new time were not available."
Ưu: "Crew was pleasant. Aircraft was clean. Hot meal on short (1 hour) flight was a pleasant surprise."
Khuyết điểm: "Bangkok terminal is a real greenhouse. It can be quite hot. Few food options in terminal; it is all (upscale) shopping. Boarding delayed 30 minutes without any announcements. Seat pitch is shortest I have ever seen. Tall people (>6') would not be comfortable in economy class."
Ưu: "Not in the mood for this section"
Khuyết điểm: "Late by around one hour on a mid day Saturday flight. Had paid full price to fly at the time period and hence even mor dissatisfied with late again service."
Khuyết điểm: "The line for check in was ridiculously long because there were not enough gate agents working for a large plane with at least 7 code shares."
Ưu: "We were on the flight for just over an hour at mid afternoon and they served us a full meal ! The airline had much roomier seats and the staff are very professional."
Khuyết điểm: "We liked everything and would recommend this airline"
Ưu: "Leg room was good. Food was ok for a short flight like Bangkok-Krabi. Overall i find it a good domestic carrier for travellers."
Khuyết điểm: "With the flight to Krabi the staff weren't very happy. They were friendly though when i asked something."
Ưu: "Good flight, very welcoming staff"
Ưu: "Budget airlines don't handle problems well - delays due to weather (I'm guessing - the usual explanation of "late inbound aircraft was offered) mean endless hassle."
Khuyết điểm: "Unreliability. Delays. Cheapness."
Ưu: "Great service, loved the meal, quick trip without delays or hold ups! Disappointed that I didn't realize all passengers could use the lounge but great perk!"
Khuyết điểm: "Plane was on the older side and a little noisy but quick & efficient trip, lots or room (early morning flight) and meal included!"
Ưu: "Not much!"
Khuyết điểm: "At check-in, i found out that I had to either pay 4x ticket price for my luggage or buy a completely new ticket again for 2x the original price and no credit for initial ticket. So overall, very bad experience!"
Ưu: "Flight attendants were great. Nice and smile and willing to help you, wahtever you ask for."
Khuyết điểm: "Plane look a bit old, some seat cannot stay fully upright."
Ưu: "(See subject line.)"
Khuyết điểm: "Not enough drink options on the flight"
Khuyết điểm: "Did not have a vegetarian option"
Ưu: "The flight was fine and the Bangkok airways flight staff was excellent. I am always impressed by how much food they are able to serve in a short flight"
Khuyết điểm: "I'm not sure who's fault it is but the baggage service at Bangkok airport was lousy. It took over a half an hour to get the bags out"
Ưu: "Easy, quick boarding. Comfortable seats"
Khuyết điểm: "The luggage took too long and we had a connecting flight."
Ưu: "On time. Very professional crew. Inexpensive. Seats in regular cabin were old but more spacious than I expected. And they served a meal on a 1-hour flight."
Khuyết điểm: "There was no entertainment. Took 45 minutes for any luggage to appear at baggage claim; that was almost as long as the flight duration."
Khuyết điểm: "The flight is overpriced at $300 return for 45 minute flight and was two hours late."
Ưu: "Attendants etc were friendly and helpful. There was food service, even on a very short flight, and it was good, certainly in comparison to US airlines."
Khuyết điểm: "The outgoing flight was delayed. You have to take a bus out to the plane or walk, depending on the airport. Actually, that wasn't bad, but did take extra time."
Khuyết điểm: "We had to purchase new tickets with a different airline."
Ưu: "The crew was very friendly."
Khuyết điểm: "The bus to and from the plane was a nuisance and the food was horrible. the seats were hard and the tray table was dirty. I spent a lot for our tickets going around Thailand and definitely Bangkok Airways did not impress us. Thai Airways wasn't much better."
Ưu: "Once we were airborne, crew worked efficiently to provide a quick meal service on an otherwise full and very short flight"
Khuyết điểm: "Extreme delay due to weather... poor passenger communication and total chaotic check-in at Koh Samui due to flight cancellations..."
Ưu: "nice staff"
Khuyết điểm: "We kept asking that our bags be shipped to Shanghai because we wouldn't have time to transfer them in Bangkok and we didn't so we missed our flight. the flight was delayed and we were missed our ride home as well which left me in the freezing cold with two small kids."
Ưu: "Amazingly good food. Very comfortable seats."
Khuyết điểm: "When you call the hotline in Hong Kong, it will make you wait for 5 mins playing a tape and then just hang up with the message " we are busy, call back later". The payment interface on the website meanwhile states "There were problems retrieving the fare rules associated to your itinerary. Please call the airline." Excellent!"
Ưu: "Service AND puntuality"
Khuyết điểm: "I am vegetarian .. This flight don't have veggie meal"
Ưu: "The staff was incredibly nice! I especially enjoyed the waiting area lounge - the snacks and treats were delicious! Nicely done Bangkok Airways!"
Khuyết điểm: "Fish for breakfast?"
Khuyết điểm: "I missed my flight and the airline did nothing to help me I had to buy a whole another flight so I could make my vacation"
Ưu: "No hassle. Organized."
Ưu: "In flight food for a 1 hr flight was very nice"
Khuyết điểm: "3 hr delay at koh samui airport."
Ưu: "Great service. They served food in a flight that was only about an hour in the air. It was fast and efficient. The lounge in koh samui was great"
Khuyết điểm: "No complaints"
Ưu: "Great staff, on Time And quick luggage."
Khuyết điểm: "Food could have Been better..!"
Better food and entertainment movies
Thai Airways is one of the best airlines in the business. Looking forward to fly again with them.
Ưu: "Crew does an amazing job!"
Khuyết điểm: "This is a new plane, but the molding fell off during landing. The boarding experience for business or first class is horrendous with Thai airways, they just don’t have it figured out. Domestic flights are worse than international."
Khuyết điểm: "The whole booking experience and long phone and frustrating. Long phone calls with not very knowledgeable/understanding staff for clearing payment with Momondo was a farce. Using a corporate credit card I have used for several years. I didn't get confirmation before I went to bed. Only next morning, when I woke up 5 am for getting my flight, I finally had the confirmation. Could never get it before I went to bed 1.30 but - but they could confirm the payment was done alright! Hurray! Never booking with Momondo/Kiwi again."
Khuyết điểm: "Hello, My name is Mikyoung Seo who tried to book the flight tickets through your website. I got the e-ticket from you after buying the ticket by my credit card but a miniute later I got the other email from you regarding Thai airline did not process my flight so you recommended me to buy another ticket. So I bought another ticket. Today I found out in my credit card invoice there is a payment to charge for the first flight. Please cancel it before my money going out. I have all emails and documents regarding this issue. Please contact me by email so that I can prove it. My email is : email@example.com Thank you. Blessings, MIKYOUNG SEO"
Ưu: "Open bar! Drink all you can! :D"
Khuyết điểm: "Free inflight wifi would have made the flight much more enjoyable :)"
Ưu: "Thank you to a lady crew who acceded to our request for change of seats"
Ưu: "Crew was polite, food ok, wine good"
Khuyết điểm: "More comfortable seats with a bit more leg room"
Ưu: "I like respect that worker in airplane did it"
Khuyết điểm: "Food and price"
Ưu: "Good food"
Khuyết điểm: "Flight was over an hour late"
Khuyết điểm: "On time departure and arrival."
Ưu: "Nice plane. Seats fairly comfortable. Pleasant crew."
Khuyết điểm: "No boarding organization (board rear seats first), mass chaos. Seafood spaghetti should be eliminated as menu item."
Ưu: "crew was pleasant."
Khuyết điểm: "very cramped seats in economy class had to take a bus and walk up the stairs to get to the plane medicocre meal (but it was a short flight)"
Ưu: "I liked that they enforced the rule on boarding by rows as many airlines have given up trying to do that and its a free for all especially with certain groups of people."
Khuyết điểm: "Entertainment system and seats are old."
Ưu: "All good except Manila Airport"
Khuyết điểm: "NAIA Airport Imigration"
Ưu: "Great overall experience Great schedule for flight coming in Europe"
Khuyết điểm: "Entertainment system is a bit sluggish but still a lot of choices in film categiry"
Khuyết điểm: "Boarding - No announcement regarding boarding, people were unsure when boarding would commence and reason for the delay. Comfort- it was very hot, as temperature control is activated by staff; I asked staff to turn on air conditioning in my area as it was very hot and stuffy, but it was still hot and fairly uncomfortable."
Ưu: "The staff was very kind."
Khuyết điểm: "The boarding at Bangkok Airport was a let down. Not only was the gate far away, we had to climb flights of stairs in the process to get to the aircraft. Certainly not suitable for passengers with knee problems."
Ưu: "Excellent service everything was perfect. Want to fly again on thai."
Ưu: "Service and entertainment"
Khuyết điểm: "Not so satisfied with food"
Khuyết điểm: "Our connection flight from Germany was changed and we were not informed meaning we land in Germany after the flight has departed. We're forced to buy a last minute flight with a different airline to ensure we do not miss our honeymoon plans"
Ưu: "The pre-ordered seafood meal was excellent. The flight crew was very good."
Khuyết điểm: "The seats (bottom) have become worn and caved in. And the head rests are as flat and hard as rocks. They need to be changed ."
Ưu: "Thai Airways is a great airline - very comfortable, haven't had an issue with delays as with other airlines within Thailand."
Khuyết điểm: "nothing"
Ưu: "OK, so it's a plane, and I'm in economy. Still, the crew makes you believe they're actually glad you're on board, and the amenities are quite good for economy travel. No complaints."
Ưu: "According to the price, services was perfect"
Khuyết điểm: "Bad onboard service"
Khuyết điểm: "no headphones or media available."
Khuyết điểm: "liked everything. i have traveled with Thai many times over the past 30 years."
Khuyết điểm: "Backpacks do not fit under the seat infront of you."
Khuyết điểm: "everything. forced me to move to a seat beside very near to the toilet just because they let a passenger sitting right in front of me stretch his leg and sleep well"
Ưu: "We were flying business class and air china would not let us in their lounge until 3 hours before our flight but Thai Air let us use their lounge...we had 9 hours before the next flight. We will go out of our way to.fly this air line again"
Khuyết điểm: "Not one thing was out of place...great flight."
Khuyết điểm: "Also, plane deplaned by stairs and buses though there were many empty gates and jetways."
Ưu: "Good boarding procedure except flight was late. Good crew, comfortable aircraft."
Khuyết điểm: "Bangkok Airport is hot and unpleasant. Flight left about 20 mins late."
Ưu: "Crew was nice"
Khuyết điểm: "Ordered prawn and was given chicken Headphone jack is not working properly"
Ưu: "Excellent service"
Khuyết điểm: "Nothing"
Ưu: "Thai Airways has great service, very cool and genteel staff. The transition between flights was so simple. We were very happy with in flight entertainment and food."
Khuyết điểm: "There was a five hour delay"
Ưu: "Everything was great(:"
Khuyết điểm: "No massage on board, LOL"
Ưu: "Punctuality and service"
Khuyết điểm: "N/a"
Ưu: "fligth was great, seat good, meal good, etc"
Khuyết điểm: "our stewardess was almost rude, noisy, waking people up on purpose during clearing up of diner etc. i would not want her to keep my cell if i was a detainee.. too bad because all the rest was great."
Ưu: "Everything was fine once I was on the plane."
Khuyết điểm: "Flight delayed."
Ưu: "New A350 aircraft"
Khuyết điểm: "The outside camera stopped working"
Ưu: "All the crews were so nice and I always got perfect inflight services."
Khuyết điểm: "After boarding, it took 40 minutes to get ready to take off. Weather was hot at that time."
Khuyết điểm: "Vegetarian food options and entertainimemt limited"
Ưu: "The crew"
Khuyết điểm: "Food .. they have Chicjen only ..!! If you do not eat chicken .. too bad .."
Ưu: "the girl next to me was flirty"
Khuyết điểm: "the girl next to me could have offered her number..."
Khuyết điểm: "Attentiveness and comfort passenger for any incident."
Ưu: "Smooth check in"
Khuyết điểm: "That the in-flight wifi really is free instead of making the passengers to pay"
Ưu: "Everything was good ..."
Khuyết điểm: "... we were just a little bit delayed."
Ưu: "Prompt boarding, leather seats with reasonable leg room, even with seat in front reclined. Efficient, friendly and professional stewards"
Khuyết điểm: "Had to ask someone in terminal about getting our connecting flight"
Khuyết điểm: "Never Kiwi.com again! Thailand to Indonesia both flights on AirAsia but they would not book my bag to final destination. In Kuala Lumpur had to go through customs (LUCKILY! no visa required) get my bag, go security line again, check bag again. Took over 2hrs stressed if I would make my flight."
Ưu: "The new seats are good. I didn't get any back pain."
Khuyết điểm: "Not much."
Ưu: "I tried their new selection of meals- butter chicken with rice. It was really good actually"
Khuyết điểm: "As usual, I don’t really like the non-reclining seats on Airasia flights"
Khuyết điểm: "Baggage problems in transit"
Ưu: "Nothing. We arrived safe"
Khuyết điểm: "First of all it left late with no explanation. One hour late. Crew did almost nothing. No food at all unless preordered. Not even awater. Lights out for no reason. It was as t even 7:30 when they dimmed the long guts. Only one bathroom in the back and we never saw someone go forward so we were t sure if there was one in the front. Very tight seats."
Ưu: "The efficiency and professionalism of the crew."
Khuyết điểm: "Nothing to dislike."
Ưu: "Pleasant counter service at the terminal."
Khuyết điểm: "Half hour late"
Khuyết điểm: "Flight attendant quite slow for delivering food and not many selection food available as usual"
Ưu: "Everything was smooth"
Khuyết điểm: "Flight delayed 1.5 hours, no food offered, deformed seat with no back support"
Ưu: "Personnel very young and friendly - they seem to enjoy their job!"
Khuyết điểm: "Return flight was delayed over half an hour and we had to stand because the gate area in Penang was too small."
Ưu: "Crews are ok in general"
Khuyết điểm: "I was detained at the ticket cutting counter because I carried extra plastic back for purchase at the airport. Apparently in HK they have absurd rules saying that you can only have 2 bags carry on. Any extra has to be charges. I never have that kind of rules before using Air Asia at the other country, especially we buy some presents at the airport. I end up throwing a few items away because I can't squeeze in everything in my carry on bag. I will no longer take Air Asia for the Hong Kong Route."
Ưu: "Good flight"
Khuyết điểm: "They don’t even offer water or drinks"
Khuyết điểm: "All ok"
Ưu: "Flight delayed close to 2 hours. Only notified once we we’re in the boarding hall"
Khuyết điểm: "Flight delayed close to 2 hours. Only notified once we we’re in the boarding hall"
Ưu: "Missed flight because the Air Asia app could not process my boarding pass. Had to leave my arrival Terminal 1 to pass through Immigration to reach Terminal 2 because Air Asia has no counter in Yerminal 1. All this led to a time consuming exercise and missed counter check-in time. Terrible experience."
Ưu: "Seat & food"
Khuyết điểm: "None"
Ưu: "The Aircraf was brand new"
Khuyết điểm: "Delay"
Khuyết điểm: "The flight was damn cold and freezing"
Ưu: "On this one particular leg of the flight from KUL to KIX, this has got to be the best looking crew ever in my 50+ years of flying, both male and female attendants. The girls are gorgeous, practically models. Almost makes up for the lack of on-board entertainment."
Khuyết điểm: "No water is provided on board"
Ưu: "Pilot was communicative and smooth landing"
Khuyết điểm: "Long check in. Didn't allow us to mobile or online check in for some reason"
Khuyết điểm: "Flight delayed by 2 hours"
Ưu: "Nice clean plane and efficient staff"
Khuyết điểm: "We Pre ordered (and paid for) meals when we booked our tickets, having flown Air Asia before we knew what was good and what wasn't. Somehow our orders were lost and we got the 'default' meal on all flights which was sweet and sour chicken meatballs which was almost as awful as it sounds. We heard the same thing happen to the lady in the seat behind us. Staff pretty much ignored our complaint. There's also a weird process with check in where you get processed into a small lounge Pre flight with no food or shops, there doesn't appear to be a reason for this other than making you sit somewhere cramped and uncomfortable for an hour before your 9 hour flight."
Khuyết điểm: "Delay for 1 hour"
Ưu: "very affordable fare"
Khuyết điểm: "No beverage even water. Bring your own water"
Khuyết điểm: "Flight delayed no free water never again"
Khuyết điểm: "Flight was delayed."
Ưu: "WiFi with some entertainment resources"
Khuyết điểm: "No food/no drinks, unexpected"
Ưu: "Cabin crew ok Check in online nice E-boarding pass nice"
Khuyết điểm: "Boarding by zone is not effective. Wifi in boarding room in jakarta was too slow"
Ưu: "I like the organized way they did the boarding. Less chaotic and allow passengers ample time to board the plane"
Ưu: "I guess it's cheaper."
Khuyết điểm: "Carriage door was squeeking loudly when it was opened and closed before take off and after arrival. Gave me the creeps. Flight was delayed without prior notice."
Ưu: "Value for money. Excellent service. On time arrival."
Ưu: "Pilots made a great effort to cut down the delay, kudos to them."
Khuyết điểm: "No organization whatsoever in boarding procedures. No announcement made on the flight being delayed, only a message passed down from passengers at the very front. Plane was not cleaned and emptied of rubbish before we were boarded. Most shocking of all, the plane was being refueled while passengers were boarding. All in all, pretty appalling. I take budget flights 2-3 times a year and this is the worst experience I've had with budget carriers (including the European budget carriers with dirt cheap fares and sometimes non-existence customer service)."
Khuyết điểm: "When i arrived at airport i was inform that y must paid us$ 70 extra for a 15kg bag(was the only bag for two passwngers)When i arriVed at airport i was inform that y must paid us$ 70 extra for a 15kg bag(was the only bag for two passwngers)"
Ưu: "Everything was there"
Khuyết điểm: "Flight was delayed"
Ưu: "The flight itself was ok."
Khuyết điểm: "Check in staff was extremely rude, and extorted us for RM 20 for checking in 59 minutes before the flight instead of the supposedly required 60 minutes. Their policies are outrageous, arbitrary and not stated anywhere."
Ưu: "The price I paid was very reasonable."
Khuyết điểm: "No commets."
Khuyết điểm: "Bag fees not clear and totally unreasonable, no way to check in or check bags online unless you register with their nosy BIG Points. Late by 1.5 hours! Can't get ANYTHING to eat or drink without paying in local currency cash, not even water. Seats squished together and really uncomfortable. Baggage takes a long time to come out. Poor wayfinding at Kuala Lumpur Airport."
Khuyết điểm: "I was charged $300 for a carry on because it was determined that my carry on was too large (which it was NOT) . charged $18/ kg."
Khuyết điểm: "Air Asia not only charged me for luggage at check-in, but charged me TWICE for the same piece of luggage, stating that since I was flying "two segments" they had to charge me two times, though my luggage and I were going to one destination (with a layover in between). Never again will I fly this airline."
Ưu: "Nothing special and as expected of the low cost flight"
Khuyết điểm: "None so far"
Khuyết điểm: "Not much snack and drinks options for short flight when customer don't want a meal onboard."