Flight is always late :-(
Efficient like all the other flights with them. An outstanding budget airline!
Ưu: "Crew does an amazing job!"
Khuyết điểm: "This is a new plane, but the molding fell off during landing. The boarding experience for business or first class is horrendous with Thai airways, they just don’t have it figured out. Domestic flights are worse than international."
Khuyết điểm: "The whole booking experience and long phone and frustrating. Long phone calls with not very knowledgeable/understanding staff for clearing payment with Momondo was a farce. Using a corporate credit card I have used for several years. I didn't get confirmation before I went to bed. Only next morning, when I woke up 5 am for getting my flight, I finally had the confirmation. Could never get it before I went to bed 1.30 but - but they could confirm the payment was done alright! Hurray! Never booking with Momondo/Kiwi again."
Khuyết điểm: "Connection time in Bangkok was very short due to late arrival. Transit security screening was backed up and no priority lanes were available for tight connections. Staff did not care about short connections and told me to just stay on line. Departure on aircraft was delayed, allowing me to make connection though delay was of listed on boards. I stressed and ran through the airport after clearing security for no reason if I had know the departure was delayed."
Khuyết điểm: "Hello, My name is Mikyoung Seo who tried to book the flight tickets through your website. I got the e-ticket from you after buying the ticket by my credit card but a miniute later I got the other email from you regarding Thai airline did not process my flight so you recommended me to buy another ticket. So I bought another ticket. Today I found out in my credit card invoice there is a payment to charge for the first flight. Please cancel it before my money going out. I have all emails and documents regarding this issue. Please contact me by email so that I can prove it. My email is : email@example.com Thank you. Blessings, MIKYOUNG SEO"
Ưu: "Open bar! Drink all you can! :D"
Khuyết điểm: "Free inflight wifi would have made the flight much more enjoyable :)"
Ưu: "Thank you to a lady crew who acceded to our request for change of seats"
Ưu: "Crew was polite, food ok, wine good"
Khuyết điểm: "More comfortable seats with a bit more leg room"
Ưu: "I like respect that worker in airplane did it"
Khuyết điểm: "Food and price"
Ưu: "Good food"
Khuyết điểm: "Flight was over an hour late"
Khuyết điểm: "On time departure and arrival."
Ưu: "Nice plane. Seats fairly comfortable. Pleasant crew."
Khuyết điểm: "No boarding organization (board rear seats first), mass chaos. Seafood spaghetti should be eliminated as menu item."
Ưu: "crew was pleasant."
Khuyết điểm: "very cramped seats in economy class had to take a bus and walk up the stairs to get to the plane medicocre meal (but it was a short flight)"
Ưu: "I liked that they enforced the rule on boarding by rows as many airlines have given up trying to do that and its a free for all especially with certain groups of people."
Khuyết điểm: "Entertainment system and seats are old."
Ưu: "All good except Manila Airport"
Khuyết điểm: "NAIA Airport Imigration"
Ưu: "Great overall experience Great schedule for flight coming in Europe"
Khuyết điểm: "Entertainment system is a bit sluggish but still a lot of choices in film categiry"
Khuyết điểm: "Boarding - No announcement regarding boarding, people were unsure when boarding would commence and reason for the delay. Comfort- it was very hot, as temperature control is activated by staff; I asked staff to turn on air conditioning in my area as it was very hot and stuffy, but it was still hot and fairly uncomfortable."
Ưu: "The staff was very kind."
Khuyết điểm: "The boarding at Bangkok Airport was a let down. Not only was the gate far away, we had to climb flights of stairs in the process to get to the aircraft. Certainly not suitable for passengers with knee problems."
Ưu: "Excellent service everything was perfect. Want to fly again on thai."
Ưu: "Service and entertainment"
Khuyết điểm: "Not so satisfied with food"
Khuyết điểm: "Our connection flight from Germany was changed and we were not informed meaning we land in Germany after the flight has departed. We're forced to buy a last minute flight with a different airline to ensure we do not miss our honeymoon plans"
Ưu: "The pre-ordered seafood meal was excellent. The flight crew was very good."
Khuyết điểm: "The seats (bottom) have become worn and caved in. And the head rests are as flat and hard as rocks. They need to be changed ."
Ưu: "Thai Airways is a great airline - very comfortable, haven't had an issue with delays as with other airlines within Thailand."
Khuyết điểm: "nothing"
Ưu: "OK, so it's a plane, and I'm in economy. Still, the crew makes you believe they're actually glad you're on board, and the amenities are quite good for economy travel. No complaints."
Ưu: "According to the price, services was perfect"
Khuyết điểm: "Bad onboard service"
Khuyết điểm: "no headphones or media available."
Khuyết điểm: "liked everything. i have traveled with Thai many times over the past 30 years."
Khuyết điểm: "Backpacks do not fit under the seat infront of you."
Khuyết điểm: "everything. forced me to move to a seat beside very near to the toilet just because they let a passenger sitting right in front of me stretch his leg and sleep well"
Khuyết điểm: "Also, plane deplaned by stairs and buses though there were many empty gates and jetways."
Ưu: "Good boarding procedure except flight was late. Good crew, comfortable aircraft."
Khuyết điểm: "Bangkok Airport is hot and unpleasant. Flight left about 20 mins late."
Ưu: "Crew was nice"
Khuyết điểm: "Ordered prawn and was given chicken Headphone jack is not working properly"
Ưu: "Excellent service"
Khuyết điểm: "Nothing"
Ưu: "Thai Airways has great service, very cool and genteel staff. The transition between flights was so simple. We were very happy with in flight entertainment and food."
Khuyết điểm: "There was a five hour delay"
Ưu: "Everything was great(:"
Khuyết điểm: "No massage on board, LOL"
Ưu: "Punctuality and service"
Khuyết điểm: "N/a"
Ưu: "fligth was great, seat good, meal good, etc"
Khuyết điểm: "our stewardess was almost rude, noisy, waking people up on purpose during clearing up of diner etc. i would not want her to keep my cell if i was a detainee.. too bad because all the rest was great."
Ưu: "Everything was fine once I was on the plane."
Khuyết điểm: "Flight delayed."
Ưu: "New A350 aircraft"
Khuyết điểm: "The outside camera stopped working"
Ưu: "All the crews were so nice and I always got perfect inflight services."
Khuyết điểm: "After boarding, it took 40 minutes to get ready to take off. Weather was hot at that time."
Khuyết điểm: "Vegetarian food options and entertainimemt limited"
Ưu: "The crew"
Khuyết điểm: "Food .. they have Chicjen only ..!! If you do not eat chicken .. too bad .."
Ưu: "Great Airline! Airlines in the USA could take lessons from MAI."
Khuyết điểm: "These planes are not suitable for European sized passengers. I'm 1.86m and there was absolutely no space for my knees and no head rest on the seat to reach my height. The food is inedible."
Ưu: "Nothing stands out on the flight but checking in was painless and smooth"
Khuyết điểm: "Nothing really."
Khuyết điểm: "That was the least room I've EVER had on a plane. There was no way I could sit with my legs in front of me. I could count the hairs on the head of the guy in front of me (he didn't have that many), and it was a good thing there was no one sitting next to me, or we would have elbowed each other the entire trip. The food was mediocre, though it was served with a smile. Won't fly this airline again."
Ưu: "Pleasant, courteous staff."
Khuyết điểm: "Literally not enough leg room. Good thing for me it was a short flight."
Ưu: "Very responsive and generous service."
Khuyết điểm: "Boarding was a little confusing."
Ưu: "Great crew. Very polite and responsive!"
Khuyết điểm: "No entertainment or flight status on screen"
Ưu: "Fairly good price for a flight out of Suvarnabhumi Airport."
Khuyết điểm: "Was given information about their frequent flyer program by their check-in staff and satisfied all the criteria for elite membership only to be told suddenly that the information previously given to me was several years old and that the requirements had been more than tripled since then."
Khuyết điểm: "the aircraft insulation was bad and leg space wasn't great."
Ưu: "The flight was on time and efficient"
Khuyết điểm: "The place was old and very dirty. There was no drink service."
Ưu: "Good boarding"
Khuyết điểm: "Seat pitch it's very tight"
Khuyết điểm: "Easy quick flight. Excellent boarding and flight also."
Khuyết điểm: "Excellent flight. No complaints, good boarding, friendly crew"
Ưu: "Seats were not comfortable nor were they worth any upgrades offered flight is cheap if only flying with carry on, not fit for a full vacation. All accessories will be charged. It is the spirit airline of Asia."
Ưu: "Crew were friendly, flight was on time"
Khuyết điểm: "They forgot one of my meals."
Khuyết điểm: "Luggage charge is annoying and that there was NO Refreshment offered!"
Ưu: "Crew was great."
Khuyết điểm: "Seats were uncomfortable, very tight and hard seats."
Khuyết điểm: "It is one of the best low cost airline.Ground staff very helpful even the cabin crew were supportive"
Ưu: "Good safe flight. Did not have any food and no entertainment. Fine for 1 hour."
Ưu: "Uniforms are nice"
Khuyết điểm: "All food was for sale not included. Good it was not more than a four hour flight and I happened to have kept some thai money since it was a flight out of thailand. Also, this was our connecting flight - one in the middle of three flights going back to LA. For some reason, the gate attendant decided to have issues with my wife's passport, ticket, and greencard. All were valid. We bought the tickets and were in the middle of the flight, so it was late for any questions..... Took them awhile to determine that the greencard was really none of their business since we were flying through china and into the US on another airline. Luckily we were able to get on the plane before it left. Seems like the gate agents need better training on this."
Khuyết điểm: "We tried to get on earlier flight and we had to buy a new ticket in full fair. That can be accepted although there were plenty of seats. But at that time the lady on the counter knew that there is a 2hr delay and she did not announced this fact. Our original flight was delayed twice even though the company new that the first delay is not realistic. Not a reliable airline !!!"
Ưu: "Great flight inc snack. Friendly staff flight on time."
Ưu: "Great service, good flight."
Khuyết điểm: "Seats could be comfy. Hot seats could use some pillows."
Khuyết điểm: "We boarded late and left late."
Khuyết điểm: "They wouldn't let us on the flight, even though we applied for a Vietnam passport. They were rude and I. Addition to ruining my vacation, they didn't accredit me my money for another flight."
Ưu: "Crew very helpful Many drinks, coffee, tea & snacks were able to purchase in plane"
Khuyết điểm: "Flight got delayed It was said it will take 4 hours & sometimes to arrive but it took 5 hours Purchased hot seat but there wad no much difference between normal seats"
Ưu: "The plane didn't crash"
Khuyết điểm: "So far 2 out of 3 flights were delayed, the luggage was lost and no one could figure out where I can go to find it, the seats super uncomfortable, the flight attendant ignored me every time because I was sitting at the window seat"
Ưu: "Luck of information about baggage which cost me about more than the ticket and more than $100. In my point of view, all of the traveller should get laggage allowances for international. I have never experienced laggage allowances for international flights. Very very disappointed!!!"
Khuyết điểm: "Luck of information about baggage which cost me about more than the ticket and more than $100. In my point of view, all of the traveller should get laggage allowances for international. I have never experienced laggage allowances for international flights. Very very disappointed!!!"
Ưu: "Staff was friendly and nice. The boarding process was orderly and the plane was clean and modern."
Khuyết điểm: "Airasia is a budget carrier which will nickel and dime you. Carrie-on lugguage is very restrict on weight. The regular seat have little legroom. So it won’t be comfortable to anyone with size. Which leave leaves you with their HOT SEAT option. Even on international flight everything is al la carte, no free soft drinks. The price of checked lugguage can increase if not purchased at the time of booking. If you can jump though their hoops maybe no issue for you."
Ưu: "Cheap, short flight"
Khuyết điểm: "Families with screaming kids. Golf bag was put on a different flight back to Singapore"
Khuyết điểm: "Usually not on time - frustrating."
Ưu: "Nice equipment and price. On time."
Khuyết điểm: "Being a discount airline you preorder and pay for any meals or drinks you want. It as only a 40 minute flight so it didn't matter to me. Just know it ahead of time."
Khuyết điểm: "Charged me nearly the cost of the flight ticket to check a baggage even though I had already purchased bag check via kayak. Not happy at all. Fellow travelers paid substantially less not to mention the amount of empty seats / overhead space I could have used for my bag. Completely ridiculous."
Ưu: "Boarding time was accurate ."
Khuyết điểm: "One of the crew member was very hard and never smile at all, and not polite also."
Ưu: "One go crew members was very roude and her face very hard , never smile at all."
Ưu: "Great price, comfortable"
Khuyết điểm: "No free wifi"
Ưu: "Pilot shorted flight time to compensate for a delay."
Khuyết điểm: "Delay, long bus ride from tarmac to terminal, no USB charging stations at seats."
Ưu: "on-time boarding"
Khuyết điểm: "No TV, not polite crew"
Ưu: "Very poor. Service ."
Khuyết điểm: "We used flightnetwork through kayak. During purchase there was nothing saying check in bags weren't included. It's an international flight! After reading the confirmation email also saw nothing about it, only some ambiguous message about checking with the airline. THIS IS IMPORTANT! WHY WOULD YOU NOT MENTION IT AT SOME POINT. If I need to go to the airline to "check" that YOU didn't forget to tell me something then what the hell is the point of using your service?! I had to pay 144 dollars, more than a single ticket!"
Khuyết điểm: "Barely any leg room, very tight for average to small sized people. Can't image what tall people do..."
Ưu: "Safe flight."
Khuyết điểm: "15kg checked bag limit (most airlines have 25kg as standard). Additionally this costed 900 Bahts which is crazy expensive!!! Line up to pay baggage fees was long and slow. No other airline appeared to have that problem. No food or drink served. No in flight entertainment. I'd go with another airline in the future. We are on a 3week holiday and taking stuff out of our checked bag to reduce the weight to 15kg was nothing short of a nightmare."
Khuyết điểm: "nothing"
Khuyết điểm: "Expensive, hot delayed, would not let us do check inn together (we were traveling 5 friends) specially my booking disnt include luggage so I had to pay extra when checkin in."
Khuyết điểm: "They did not tell me to select a checked bag beforehand and charged an excessive amount for one piece of checked luggage."
Ưu: "We were connecting and the connecting flight was late and the CSR held the plane just for us."
Khuyết điểm: "Once on board the crew was horrible. Because of the problem, some other groups of people decided to take our seats to spread out. So I just took the seats immediately available to us that were open. The flight attendant decided to check our boarding pass to see if we were in the right seat, and of course we were not (because the other people decided to take our seats as we were the last to board). I figured this was just fine. We even paid extra for the assigned seats but for the sake of getting the flight going due to our tight connection, we took the nearest available seats. Unfortunately, a group of 6 people had to take 5 minutes to rearrange the seats because the flight attendant "insisted" we take the seats on our boarding pass. It would have been much easier if the crew would have just let us take the seats that were available instead of trying to rearrange the other group."
Khuyết điểm: "There were many additional charges for luggages. The most annoying thing for me is their seat assignments. For couples who bought tickets together, seats were assigned at different locations even though the flights were not full. This happened on all four flight segments for us. And it was not just to us. It happened to many other people on our flights. When I asked at the check-in counter at Singapore airport to change the seat assignments, the agent lied to me that there are no other seats available. In reality, there were many empty seats on all our flight segments."
Ưu: "AirAsia is cheap and not cheerful. You only get the cheap fare if you dont check on luggage."
Khuyết điểm: "Rio offs on luggage."
Ưu: "The crew was efficient for getting everyone settle and take off in no time!"
Khuyết điểm: "Need to change the carry on bag to 15 kg! 7 kg is not efficient!!"
Khuyết điểm: "They were given passport and confirmation number The manager then insisted that I did not pay for baggage. Charged me a counter rate which was twice normal. When handed boarding pass it was for wrong person. They had not checked passport and confirmation number. Once checked they found out that I had paid for baggage. Refused to credit back my credit card and said it would take 6 weeks for a refund. They delayed our boarding and even after realizing their mistake they appeared utterly confused. Service personnel and especially the manager are totally incompetent. I would avoid this airline if at all possible."
Ưu: "We landed safely."
Khuyết điểm: "They charge for everything! Make sure you get to the airport early. The counter to pay for the baggage was backed up."
Ưu: "The line didn't take that long."
Khuyết điểm: "The 7kg weight allowance is ridiculous, it's a clear ploy to grab more money for add-ons, when it should be considered below the minimum amount a reasonable one-bag traveller would bring with them. If you add a laptop, you get a free additional 3kg. Can someone please explain the logic of that? The airplane cabin was freezing cold the whole flight, colder than the older, smaller plane I took on the previous flight. If the Boeing 777 is so advanced, why is the atmosphere less comfortable? To add insult to injury, I was unable to bring adequate warm clothes for my flight to a tropical destination because of the low weight allowance. Lightweight travelers don't want to check bags because of the additional hassle and potential for lost luggage (not to mention the fees). They wear backpacks small enough to fit into the overhead compartment, but getting under the ridiculous 6kg limit means eliminating anything extraneous. 9 or 10kg is more reasonable."
Ưu: "Flight was good"
Khuyết điểm: "Tried to check bag online (600 baht) but Air Asia site rejected several credit cards. Checked bag at airport for 1100 baht - ripoff"
Khuyết điểm: "They tried to make me pay almost 400 Canadian dollars for my 20 kg bag! I ended up still having to pay 87 Canadian but because it was unexpected it was unimpressive to say the least. Then once on board they won't even give you water or anything!!! What a joke. Not what we are used to in Canada."
Khuyết điểm: "The stewardess was too rude. Not a professional at all"
Khuyết điểm: "Not even a small glass of water...really? That is not right."
Ưu: "Getting on board plane."
Khuyết điểm: "There was a 40 minute delay. No information for other passengers for flight after us. So hence chaos for our flight."
Ưu: "I flew out of BKK to CNX. Everything was smooth from start to finish. Boarding a bus at the terminal in BKK for the ride out to the aircraft was the only detractor, although not totally uncommon in Thailand."