Everything is so perfect!
Highly efficient and great service
Japan Airlines should have done better incorporated with other codeshare airlines (JetBlue) to make sure our reservation doesn’t get mess up and that’s one of the reason why we stayed in Newyork for the whole day to wait for the next flight. Could have been much better experience but it wasn’t and worse. My flight got delayed in Newyork causing us to miss out our flight on the outbound from Narita to Vietnam. On the way back, the agent from JP airlines messed up our reservation and separate our name into 2 different reservations making us running around to figure out how to get the boarding pass for my partner which is ridiculous.
Don’t use JetStar to go to Narita! Walking long distance to get to terminal. It’s like a some penalty or punishment !!!!
The crew at the check-in counter was super-helpful and exceptionally kind.
Ưu: "The flight never occurred. The first leg of my flight from Ho Chi Minh was cancelled and I was not informed. I discovered this when I went to check in. I called Kayak to resolve this since I had confirmation of the booking and was placed on hold. After 2 HOURS I hung up. At roughly 4:00 am I spoke with someone at Kayak who confirmed the flight was cancelled and that I was not contacted. An offer was made to put me on another flight a day later but that was impossible because of needing another Covid test. I was able to arrange another flight that was more expensive."
Khuyết điểm: "I would like to be reimbursed the difference in flight cost since I was not informed about the flight cancellation."
Ưu: "Nice staff"
Khuyết điểm: "More Movies and TV shows"
Ưu: "My seat"
Khuyết điểm: "Time check in maybe earlier."
Ưu: "Flight went well and was on time. 2nd best experience for economy seat."
Khuyết điểm: "I am satisfied with AA overall."
Ưu: "All of the crews were polite and friendly, and the food was tasty."
Khuyết điểm: "If there're more variety of movies, that would be great."
Khuyết điểm: "I might have missed it but the useful information of the weather of the destination was not announced this trip. Some pilots make the flight more personal with their messages with their PA system. No need to be interrupted a movie we are enjoying for the promotion of inflight purchase though."
Ưu: "The ANA crew at Haneda airport were very polite, professional, and very patient with me. However due to an online error between the ANA US website and the ANA JP website my confirmed seat on my flight was given to another passenger so I was kicked off. How this happened I dont know."
Khuyết điểm: "Fix ANA US-JP online booking system."
Ưu: "even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite"
Khuyết điểm: "Kiosk, bag service, One World Integration"
Ưu: "Privacy of window side seat"
Ưu: "On time. Boarding was great. Flight wasn’t full so plenty of room to stretch out."
Ưu: "Everything was great"
Khuyết điểm: "Lower the price"
Ưu: "Entertainment was good"
Khuyết điểm: "PA system was used excessively."
Ưu: "i cancelled my flight and still have not got my money returned"
Khuyết điểm: "I dont have my return but you take it right away"
Khuyết điểm: "angled flat seats."
Ưu: "We had a 4,5 hours delayed.. :("
Ưu: "Comfortable business class seat. Flight was on time. That’s what I wanted."
Ưu: "Flight time was not bad, not too long"
Khuyết điểm: "Food options were bad, I offered to pay money for something better, didn't even have an option to pay for better meals, I don't think better meals existed for coach."
Ưu: "JAL is great!"
Khuyết điểm: "Nothing"
Ưu: "It was short flight.. I slept good through."
Khuyết điểm: "We had to wait until check in to sit together."
Ưu: "The crew was friendly, and the view from the window was stunning."
Khuyết điểm: "There wasn't enough leg space; it would be nice if the entertainment system had usb charging available."
Khuyết điểm: "I’m flying internationa flight but, I can’t get enough or right answer from my question due to Luck of english language. I’m not perfect when it come to this language but I can communicate properly."
Ưu: "The crew, the flight, the pilot to cabin communications, the food, USB hookup, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your international travels."
Khuyết điểm: "The flight was extremely late to leave and I almost missed my connecting flight in Osaka"
Ưu: "No major disasters, comfortable seats, on time."
Ưu: "Flight attendants are all nice, polite and always smile. Good food and good entertainment."
Khuyết điểm: "Waited for one and a half hrs before the plane took off, almost an hr went by then they announced some minor problem with engine. Good reason but they had a/c on so cold all these times. Also I would appreciate coffee or some drink while waiting...I guess that's not possible in this case."
Ưu: "service was excellent. Seating was OK in spite of it being economy."
Khuyết điểm: "One meal was sufficient in quantity, mediocre in quality. Other meals and snacks were skimpy in frequency and quantity."
Ưu: "Simply excellent !!!"
Ưu: "JAL doesn't disappoint!"
Ưu: "JAL work ethics are what the Japanese excel at, so there's not much to complain about."
Khuyết điểm: "The same as most other airlines, the seat width and pitch has been getting smaller. Even with seat by the aisle, my elbow sometimes bumped inadvertently a wayward flight attendant."
Ưu: "Food & entertainment"
Ưu: "From start to finish, we were amazed by the customer service of Japan Airlines. Altogether we we had a 14-hour day or so of flying with two small children and it could have easily been a 20-hour-or-more day of flying had Japan Airlines not been so great at what they do. We can't say enough about how amazed and blessed we were by their customer service."
Khuyết điểm: "Having to pay for wifi and not having access to power outlets. Everything else was amazing and honestly these minor things were very forgivable given the great entertainment choices that came along with the plan ride and and the amazing customer service."
Ưu: "The food was excellent and the stewardesses were extremely attentive and helpful."
Ưu: "Nothing I like , when u buy the ticket they're so nice , but after paid they're very bad, never take care of you, u ask them some help, they're can't"
Khuyết điểm: "They every bad customer service, I never seen before"
Ưu: "I liked that the flight attendants were attentive and gave us all refreshments in a timely manneR."
Khuyết điểm: "The seats were small. But then again, I think that would have been a complaint for all airplanes."
Ưu: "Always a pleasure to fly on JAL. Despite a cramped seat in economy, the flight attendants made up for the uncomfortable seat. They are attentive, helpful, and courteous. Time went quickly."
Khuyết điểm: "Seats are too small for tall travelers."
Khuyết điểm: "Nothing"
Ưu: "Flight was on time. Staff was very friendly and courteous."
Khuyết điểm: "The seats were horrific. We flew economy because anything of an upgrade is ridiculously expensive. The seats were so tiny with NO leg room at all. I couldn't even fit my purse under the seat in front of me. I have had more space on Southwest flights. My husband, who is 6'1" could barely get his knees in front of him. This is insane for a 10 hr flight...worse on the way to Japan for a 13 hr flight. Also, not a whole lot of drink service. i was dying for water but it is very difficult to get out of the middle seat to find it. Would NOT book again on this airline."
Ưu: "The seats very comfy. The food is so good. All including flight attendance are very polite people. Overall they are excellent compared to others that I flew with so far for my business trip to other country. Will be my first choice for my next trip!."
Ưu: "the crew was extraordinarily helpful in getting me through customs with my luggage which i was lead to believe did not need to be looked at in Tokyo because it was checked through to Osaka by finding me taking me back through customs and onto the flight in time for its departure. JAL's crews on both flights and the ground personnel were very courteous and always extremely helpful."
Ưu: "Apex suite offers plenty of privacy in business class though fewer stowage areas and generally less room to move about than reverse herringbone seats."
Khuyết điểm: "JAL entertainment system had comparably fewer movie choices vs. many other airlines including American, United, and Delta. Surprising that Studio Cathay actually featured more Japanese films than the JAL Magic V system."
Khuyết điểm: "I was not aware that I flew in Narita and flew out of another airport."
Ưu: "ANA flights are always well run and good enough."
Khuyết điểm: "Their iphone applications could be smoother and more functional."
Ưu: "ANA was awesome as usual."
Khuyết điểm: "The flight with United Airlines was horrible. The seats were small... leg room not the best. The flight attendants were terrible. I called 3 times to get headphones and they never came to give me any. The food was dry and we were only fed twice. I’m vegan/vegetarian so there wasn’t any options."
Ưu: "Flight attendants are nice, polite and helpful. We didn’t lose any luggage and intact. Foods are good and plenty"
Ưu: "Entire crew members, food, drink, hospitality & aircraft."
Khuyết điểm: "I am diabetic & would have been better if I could get a aisle seat as I requested otherwise I didn’t have to wake up too often my both side passengers!! We were few Indian passengers missing our Hindi movies..."
Khuyết điểm: "Seat was tight and uncomfortable. Good was typical airplane food, adequate, not great."
Ưu: "Comfortable seat & nice crew."
Khuyết điểm: "Seat booking was not available when I booked on line. Ad some difficulty getting a seat next to my wife."
Ưu: "Crew were super attentive. Friendly and helpful. Food was decent. Nice change from standard fare."
Khuyết điểm: "This seemed an older plane so the size of the economy class seating harkened back to the days when your legs were numb halfway through the flight."
Ưu: "The crew was very good."
Khuyết điểm: "Good"
Ưu: "Crew was amazing"
Khuyết điểm: "The boarding"
Ưu: "Crew was prompt and courteous Entertainment choice was good"
Khuyết điểm: "1. The seat width is small for comfortable sleeping 2. Choice of non-Japanese food can be enhanced 3. Flight boarding was delayed beyond announced delayed departure also"
Khuyết điểm: "Nothing"
Ưu: "The flight was late checking in. The staff handled the situation well and kept the passengers informed."
Ưu: "I like the service. I like the way they checked my back stuff and put back very neat. I’m very happy with your company,"
Khuyết điểm: "No complaints, I would say....ANA the best,!"
Ưu: "Service was impeccable, as usual, from check-in to boarding. Crew was attentive and friendly."
Khuyết điểm: "It was a short hopper so didn't mind much. I actually slept on this plane."
Ưu: "The crews' smile and politeness were excellent."
Khuyết điểm: "The line was way long to check in at the Narita International Airport."
Ưu: "Even though the flight was around 45 min, still got a nice cup of consomme soup while I was working on the in-flight WiFi. Overall good for a short flight but basic interior with poor visibility of safety video on 787-9."
Khuyết điểm: "Boarding is a bit chaotic. Only people at the front of the queue can see the correct places to stand, so many people were trying to push in the front of the queue because the signs weren't visible from some angles or from far away. Basically couldn't see the inflight safety videos from my seat (17K) because of the curvature of the overhead bins and positions of the few screens (no seat-back monitors)."
Ưu: "Smooth boarding and smiley staff."
Khuyết điểm: "No tv/ intertainment on the plane"
Ưu: "Friendly staff, comfortable seats, able to watch new release movies, good food."
Ưu: "Ground staff and in-flight crew were excellent. The food was very good. The business class seat was comfortable."
Khuyết điểm: "Got flagged for secondary screening prior to boarding, although it probably wasn't ANA's decision. Video quality of the In-flight entertainment wasn't that great. The AC power plug could have been in a better spot. My power adapter would not fit."
Ưu: "crew and food was great"
Khuyết điểm: "seat cushion was a bit on the dead side I found myself trying to figure how to fit as many folks in the same space more comfortably. Maybe swapping every other seat to face backward so we have more arm / shoulder room? Idk"
Khuyết điểm: "cancelled, hard to rebook flight, staff unhelpful, rebooked on worse flight. very bad experience."
Ưu: "Huge plane with nice leg room and space. Attentive attendants with excellent service."
Khuyết điểm: "Didn’t care for the food nor movie choices."
Khuyết điểm: "Lack of airline professional staff at lax airport. There's no set person in charge. We had an emergency return and no one can explain or give us answers for rebooking our flights."
Ưu: "The crew is so polite and attentive. Snacks are free, generous, and tasty. Food is pretty good for airplane food. Interior was very clean and kept clean during the flight."
Khuyết điểm: "I suppose the food could be better."
Ưu: "Staff were pleasant. Flights left on time. Really enjoyed the ANA lounge in Haneda."
Khuyết điểm: "The food met airline standards, which are generally pretty low."
Ưu: "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
Khuyết điểm: "Nothing"
Khuyết điểm: "Width of the seat for me was bit tight when in a flat bed position."
Ưu: "Flight spot on time."
Khuyết điểm: "Can't think of a better thing"
Ưu: "Most of all are good."
Khuyết điểm: "My son was sleeping, so he couldn't have a breakfast. I think it not kind."
Ưu: "The crew was very efficient and the food was also good"
Khuyết điểm: "You should add some veg dishes"
Ưu: "The food on board was great! Crew members were friendly!"
Ưu: "Very awesome and polite crew. Exact reason why I chose ANA"
Ưu: "Courteous and friendly staff, clean aircraft and on-time schedule."
Khuyết điểm: "There was nothing I did not like."
Ưu: "Crew and service awesome"
Khuyết điểm: "Not enogh choices for entertainment"
Ưu: "One of the best inflight meals. They serve snacks on top of main meal."
Khuyết điểm: "The shuttle bus to the plane was crowded. Limited movie options."
Ưu: "Excellent crew, comfortable seat, good food"
Khuyết điểm: "It was very warm on the plane."
Ưu: "Crew was outstanding Food and service was excellent"
Khuyết điểm: "Inflight entertainment was extremely limited. For a nine hour flight there was limited movies in English. Especially as we had seen most of the movies on the previous flight."
Ưu: "As always, the Japanese customer service is wonderful - I have no complaints in that department!"
Khuyết điểm: "The boarding process is pretty annoying....they do not board until minutes before the flight time and we still had to take a bus to the actual plane. We took off late (which, personally, at this point, I had just been on a 14 hour flight plus the 2 hours layover) - a delay just added to the exhaustion. Also, the plane was very old and very hot...even though it was only a one hour flight, it was very uncomfortable and outdated."
Khuyết điểm: "Flight attendants didn't speak English; no amenities provided (toothbrush, eye kit, etc.) like Etihad and Qatar provide in economy. There weren't a lot of meal options. There should be double the movies and music offered given that you can go through all of the offerings in one or two legs of a trip. I had four. BBC news didn't work on any leg of the trip and the Japanese news was in Japanese only, no English."
Ưu: "Food was good."
Khuyết điểm: "Bumpy ride and no info of what was going on. A passenger next to me took his pants off and was sitting with his underwear. He did put a blanket after. Very annoying!"
Khuyết điểm: "Flight was delayed for four hours. Missed connecting flight."
Ưu: "Everyone staff member was friendly and helpful. Dinner was great."
Khuyết điểm: "The only thing I did not enjoy was breakfast . Selection was not great, we did not eat."
Ưu: "Everyone crew members was very friendly and helpful. I"
Ưu: "I liked my seat. It was in the first row behind first class. The ticket lady was very nice and patient"
Khuyết điểm: "I was very frustrated because I thought I had 90 minutes between flights but by the time I got my luggage it was too late to get my scheduled plane. This forced me to wait two hours for the next plane after I had been on a plane for 13 hours."
Ground crew check in counters could have been more so that waiting time for check in would be less
The food could of been much much better. The seating was ok for economy.. I wanted to upgrade but 900.00 for premium is RIDICULOUS
Food for Dinner was repeated in the next lunch too.
Food could have been better. Entertainment was the same during both June and July. It could have been changed.
Only 2 meals on a 16 hrs flight and they had few option for food and drink. Qty was not sufficient
Check in took a long time although I had already checked in via app; it took a long time to board; Seats we’re not comfortable; The way food was served was very weird and unpleasant since some people were served first even when we were sitting next to each other. Food was awful! Flight attendants were not very attentive.
Everything good accept food not good
Boarding process could be improved by breaking the process into smaller batches in a organized manner. Discourage passengers from crowding the boarding area. Meals could be improved . Received identical Meal items on both flights - Diabetic
Both flights SIN<-->MAN had very cold cabins. Why does it have to be very cold?
Khuyết điểm: "Crew miss my drink"
Ưu: "The crew is always amazing: highly professional, attentive and friendly. The whole experience with Singapore Airlines is always a treat."
Khuyết điểm: "Left 45 minutes late though we boarded on time. Pretty bad for a 50 minute in the middle of the morning."
Ưu: "The crew was very helpful and courteous."
Khuyết điểm: "The flight was delayed and I decreased my time in Singapore"
Ưu: "I didn't like the trip much. After the trip we found out that our body was bitten by fleas. Our body is now full of rashes, every part of my body is so itchy. We was seated in 61A and 61C, seems like in the previous flight a dog was sitting there or some kind of animal that left fleas in the sit."
Khuyết điểm: "Please clean better the seats. This is unacceptable, not a good way to start a trip in Japan. We only hope to get better sitting in our last flight with SQ, from Japan to LA."
Ưu: "Superb service."
Khuyết điểm: "Meals were average for airlines"
Ưu: "Good boarding, good arrival gate"
Khuyết điểm: "Old plane, entertainment system is very old and screen bad"
Khuyết điểm: "Cramped seats, no leg room, horrible food, stupid COLD snack!"
Ưu: "On time Smooth landing and take off Airport was beautiful, nice clean toilets Lovely and polite staff on board Food was okay Nice range of in-flight entertainment"
Khuyết điểm: "Air port does not have automatic internet connection We were there for 8 hours with no internet because we had no international roaming to receive the PIN via SMS. The four PINS generated by the counter staff did not work. We all took turn to try to no avail. by then we have walked too far from the counter we could not be bother going back. No airport that I've been to had poor internet service connection like this airport, yet it is supposed to be THE WORLD'S NUMBER ONE AIRLINE. We boarded at 11.30pm, last time we flew with them they gave us supper. Last night they gave us only water. We went to sleep hungry till the morning. Since when they started to operate like those cheap airlines that you have to pay for your food? And the night package did not have eye mask.... how could we sleep... ? Singapore airline could learn from Qtar. Very very disappointed."
Ưu: "Food was good"
Khuyết điểm: "Boarding was just ok, but departure delayed by half hour. Seats were really poor. Zero comfort.. felt like sitting on a cramped park bench. Entertainment system is ancient. Can't see and can't listen properly. Didn't expect this type of horrible aircraft from Singapore Airlines!"
Ưu: "Crew was very helpful and courteous Entertainment system was pretty good Food was good. They could have given water bottles instead of asking for water."
Khuyết điểm: "Seat comfort in Economy was just ok. Since this was a long haul flight, seats could have been better."
Ưu: "Lie-flat seats in business class"
Khuyết điểm: "4 hrs delay due to failure of Singapore Airlines to have a working plane on site at the appointed time. Even worse: chaotic deplaning with one crew member telling passengers to deplane and another yelling at them in the bridge for doing so. A mess of lines trying to get a new boarding pass for a rebooked missed connection—at the front of the line the agent said oh, you need to wait in this other line. Agents had no clue where to direct passengers and gave incorrect directions that necessitated more waiting. No updates to new flight time in the business class lounge. Once the flight was in the air, service was terrible. Attendants would ask for orders, then never bring them or bring the wrong thing."
Ưu: "Wow they did not disappoint flight attendants Overdid themselves with amazing service planes are super clean and entertainment systems are state of the art great job Singapore Airlines can’t wait to fly with you again you definitely earned your #1 ranking"
Khuyết điểm: "Excellent flight service no"
Ưu: "The crew was very nice and professional and the amenities were top notch."
Khuyết điểm: "There wasn't enough leg room. My knees touched the chair in front of me the whole time."
Ưu: "Good air line. Threat you well, enough food very good service."
Ưu: "Easy red eye flight, just slept the whole way"
Khuyết điểm: "Singapore airline is always awesome. Crew professional and very caring"
Ưu: "Punctual flight with friendly crew."
Ưu: "Scoot employees were really helpful, I missed my flight from Singapore to Kochi because by the time the passengers got off the flight and went through immigration in Singapore, the check in counter had closed, and there was no more flights available to Kochi until 2 days later. The employees made sure I boarded my flight and I came home to my sister’s wedding"
Khuyết điểm: "Kayak doesn’t specify its two separate tickets for my destination to kochi from Honolulu, also they didn’t specify their would be a stop in Japan before the flight reached Singapore. The flights were delayed by a few minutes, which led to me stressing to make it on time to my flights, and I felt dehydrated and nauseous. Also the website doesn’t specify that we will have to purchase meals either before hand or on board, and that the airlines only took cash and no credit card. It was miserable, a whole 20+ hour flight with lots of stress of catching my flight, checking and the checking my baggage, and being hungry and thirsty because I didn’t carry enough cash on me."
Khuyết điểm: "No entertaining at all, only old movies. The seats are very tight. There was a guy snoring during the flight keeping everybody awake. The breakfast was mediocre, just a a bun with fruit"
Ưu: "Efficient, comfortable."
Ưu: "Excellent service and attitude from ALL crew! Roomy premier economy!"
Ưu: "business seats were excellent"
Khuyết điểm: "all was good"
Khuyết điểm: "There was not much leg room in the seatings"
Ưu: "This time I made the mistake of flying with my kids (4 and 6). The flight or them was last minute (booked less than 8 hours before take off) so there were no pre-planned kids meals etc. The in cabin team were awesome! They made sure they go a choice of meals, that they had things to do, that they were enjoying the flights. This on top of the usual awesome that they have."
Khuyết điểm: "It's still in Huston. Flying economy isn't the same as flying business but my bank account says I need the cheaper option. Can we please move this flight to DFW instead? :-)"
Ưu: "Not much"
Khuyết điểm: "Not as good as they were once"
Ưu: "Comfortable seats roomy 30kg allowance good a ttention form staff witohut fussing'"
Khuyết điểm: "nothing"
Ưu: "I liked there was entertainment"
Khuyết điểm: "It was an old tired plane"
Ưu: "Overall experience and wonderful crew"
Khuyết điểm: "Nothing really."
Ưu: "Wonderful and warm crew made me feel at home. Loads of entertainment but best of all, comfortable seat/bed allowed for a goodnight's sleep!"
Khuyết điểm: "Put some natural spray in the washroom for guests to kill their odor. I was the lucky one sitting outside the washrooms."
Ưu: "My partner had a bad leg and the staff were very attentive and helpful in making her as comfortable as possible with extra pillows and getting ice for her ice pack."
Khuyết điểm: "The seats were uncomfortable and I couldn't sleep without getting a really stiff neck. The vegetarian oriental meal was bee hoon with vegetables but the amount of vegetables were a lot more than the bee hoon thus making the meal less than filling and satisfying."
Ưu: "No fuss flight but lacking that something extra"
Ưu: "The service was great! The entertainment was abundant. The food was tasty. No complaints at all!"
Khuyết điểm: "cramped uncomfortable seats freezing cold in the plane"
Ưu: "Flew business class to SE Asia and experienced great service, fast check-in & boarding, terrific seating and amenities, and outstanding meals. Came home well rested."
Khuyết điểm: "No complaints"
Khuyết điểm: "Nada"
Khuyết điểm: "All"
Can definitely recommend Premium Economy on Eva. The flight staff were wonderful and so accommodating. Just the right amount of space to stretch out and get some sleep too on the long haul.
Ưu: "Hello kitty everything!"
Ưu: "Crew was very friendly. Seats were comfortable"
Ưu: "WAS OK BUT NEED BETTER PILLOWS"
Khuyết điểm: "Seats"
Khuyết điểm: "RE: improve a little more in your services!"
Ưu: "crew excellent and very efficient & professional"
Ưu: "Crew, food, entertainment"
Khuyết điểm: "Crew at boarding and on flight were not kind. Very disappointing"
Khuyết điểm: "Food was identical to previous flight, which made me ill. There were only tiny drop down screens for every few rows, so it was hard to see the movie they chose for everyone."
Ưu: "The crew was friendly and the food was excellent."
Khuyết điểm: "Cannot think of anything"
Ưu: "Good but the service good but not excellent"
Ưu: "The quality of the ground handling is very good and the attitude is friendly! Handling things quickly"
Khuyết điểm: "Children's meals can be changed a little more, then the amount is a little less!"
Khuyết điểm: "It was lovely to have a meal but there was no beverage service. Not even water. It may have been because of the strike."
Khuyết điểm: "They didn’t have tv music videos like air canada"
Ưu: "Crew was amazing. Plane was incredibly clean, including bathrooms. Pilots flew smoothly."
Khuyết điểm: "Need a few more movies and music. Breakfast options could be better."
Ưu: "The crew are efficient and helpful. The food is good too."
Khuyết điểm: "Hope they have anime movie in the choice"
Ưu: "This was a first overseas flight in a long time. This airline earned their 5 star status. Great service, attendants where very helpful and available. Seating was tight but functional. Restrooms were very clean and the for service was always on time, fast and efficient. The food was airline good, but I'd say slightlyabove average and plenty of drink options."
Khuyết điểm: "The wifi offered was not good at all and I was charged for it and never connected once. Advice- Save your money on this one."
Ưu: "Despite the short flight, they still served a delicious meal! Great movie and music selections. Would definitely fly them again."
Ưu: "The 1st class treatment by the flight attendants. And the excellent meals served."
Ưu: "Great fried fish for pre-ordered meal. Comfortable crew service for whole flight."
Ưu: "Well apointed aircraft, good food, individual games and movies made for a seemingly short flight."
Khuyết điểm: "Both travellers are 6 feet. A litle morleg room would be nice. But there was more than any US domestic flight."
Ưu: "plenty of movies to watch."
Khuyết điểm: "the second meal options were not to my liking. I chose Pasta, but i did NOT like the pasta meal: Too much pasta, not enough chicken."
Ưu: "We liked the spaciousness and overhead bins."
Khuyết điểm: "The seat was not comfortable. On the flight out, we were in an Airbus and its seat was so much better."
Ưu: "Very comfortable. Great movies."
Khuyết điểm: "Not so good on the television shows"
Khuyết điểm: "Small seats no leg room. Asked 2 times for a drink and it never came two times"
Ưu: "check in, assistance, efficient, clean, all good"
Khuyết điểm: "Same as prior flight"
Ưu: "Boarding was efficient and organized. Seats were standard but comfortable. Food lacked salt and flavor at times but the variety was good. Lots you watch and do on the in seat screens so I was never bored."
Khuyết điểm: "Food needs to come with salt and pepper I the side or soy and hot sauce packets."
Ưu: "But the check in was late to open. Flight was scheduled at 11am but check in downstairs don't open y til 845. That's terrible making us wait there where there no seating or waiting area."
Khuyết điểm: "Not comfortable"
Ưu: "Very nice flight and on-time with good food and adequate entertainment."
Ưu: "Staff was very helpful. They went above and beyond."
Khuyết điểm: "Flight attendants were unfriendly. My headphone disappeared on the flight , no help from flight attendants."
Ưu: "Crew was most helpful and gracious."
Ưu: "Plus points: Boarding slightly late but OK once it got going. They seemed to have a reasonable drinks selection on board. Cute safety videos."
Khuyết điểm: "Once boarded some people move around and "re-allocate" their seat. Some recline seats during the meal service and staff are reluctant to tell them off depending on their age. Food unimaginative. A321 narrow-body - only one movie on main screen (inaudible but with Chinese-only subtitles) and no seat-back TV on a 3-hour flight. Overall not so good but another flight I took, widebody (A330) service, has seat-back TV and so is more tolerable."
Ưu: "Great employees and great airline."
Khuyết điểm: "The only problem I ever have is my frequent flier number. They can't match my name so I have not gotten credit for any of my flights and the check in people and ticket counter people could not help me."
Ưu: "I like EVA because they were very kind."
Ưu: "I don't have kids, other people do. The attendants give each child a play package to keep them busy and bring out their food early to keep them from making a fuss. There's more than enough to keep adults busy; movies, games, shows, food"
Ưu: "Well fed, fast, bathrooms clean"
Khuyết điểm: "More Movie selections"
Ưu: "Seats are comfortable and the crew was friendly."
Khuyết điểm: "No meal choice."
Ưu: "Crew always pleasant service good. Seats comfortable"
Khuyết điểm: "All good"
Ưu: "The service on line was excellent.! The staff was friendly and accommodating. The pilot was informative. I would definitely fly EVAAIR with my family again."
Khuyết điểm: "The staff speaks English very well, but they think they have to speak really loud for the customer to understand them. That is not the case everyone understands and just because someone speaks louder it doesn't make a difference if they did not understand. Please let your staff know they can speak in a normal tone, we understood every single person on our trip. Also too many interruptions overhead. People were trying to sleep."
Ưu: "Everything was great except that the cabin temperature was too cold. But not a major problem. This was my first EVA flight, and I thought it was great."
Ưu: "Beautiful stewardesses, newer aircraft- roomy & amazing personal TVs w/ awesome movie selection."
Ưu: "We were upgraded from economy to business. The leg room was improved and so was the service."
Khuyết điểm: "This baby did not allow me to sleep on a 13 hr flight. The flight atendants tried to help, but there should be better procedures to contain that."
Ưu: "Flight was good but my luggage was mishandled. The top part of my suitcase was ripped off. Some stuff inside with was damaged."
Ưu: "Great flight and polite crew. The aircraft was clean and comfortable."
Ưu: "Portion of the food"
Khuyết điểm: "More food for long flight"
Ưu: "All was good service, seating comfort and food.."
Khuyết điểm: "Entertainment content can be more popular in terms of film and television programs"
Ưu: "Everything was as expected. .sevice, food and seating was good not cramped. ."
Khuyết điểm: "The seats can be a tadd hard after 14 hours.entertainment is good enough although film and other programs could be better served if if the content was more popular .."
Ưu: "Crew was friendly and efficient. Entertainment was good though do expect some random editing and bit blocked out. Seat width was fine had lots of leg room."
Khuyết điểm: "Food was very average - fine just nothing very interesting. Snacks were available. Seat was hard."
Ưu: "seats and airplane are in superior state"
Khuyết điểm: "the food and boarding"
Ưu: "Yes indeed. Polite and listening."
Khuyết điểm: "Snacks at the beginning, dessert, and inflight duty free."
Ưu: "The crew were very good and attentive."
Khuyết điểm: "Although the film choice was ok, the more recent releases were absent. The cabin was uncomfortable with too much chilly air being circulated. Blanket over the shoulders was the order of the day."
Ưu: "They are friendly and able to be approach when we have"
Khuyết điểm: "The flight was new."
Ưu: "Service, food served."
Khuyết điểm: "Economy class legroom is too tight and not comfortable."
Ưu: "I Like The Flight is On Time"
Khuyết điểm: "Don’t really like because I had booked RB from kayak and they never give any e-ticket number nor booked number and made me cannot check in online and need to wait for almost 30mins just to get the check in, Hope when you have a corporate with another online company please let them provide any e-ticket number or booking reference number, thanks"
Ưu: "Flight attendants were fantastic and thoughtful. It was a lovely flight. Great entertainment options, good food, overall a super pleasant flight!"
Ưu: "Boarding time was fast, very efficient, food was excellent - much better than the previous flight! Great entertainment"
Khuyết điểm: "Immigration"
Khuyết điểm: "Immigration"
Khuyết điểm: "Change to HiFly plane - noticeable difference in most aspects"
Ưu: "Very nice flight and very comfortable with extra leg room"
Ưu: "No problem"
Khuyết điểm: "Service can b warmer"
Ưu: "No problem"
Khuyết điểm: "Service can b warmer Practically no entertainment, just a common screen"
Ưu: "Crew were ok"
Khuyết điểm: "Delayed Not enough blanket Seat angle too upright, not comfortable"
Khuyết điểm: "They ran out of 1of the choices of the meal and I was forced to take the remaining meal which was fish cakes, which I don’t eat. There should be enough food to cater for passengers and regular snacks on board."
Ưu: "Their Dreamliner plane is spacious, well fitted, not cramped."
Khuyết điểm: "Unable to listen to movies with their headphones - too much static"
Ưu: "None....RBA shld give everyone a free voucher. Flight is supposed to arrive at 23:30. We landed 02:15. And they let people starved serving the snacks an hour late as promised. Then passengers were moved from one gate to another. It was inhumane and no explanations at all about the delay."
Ưu: "Comfortable seats"
Khuyết điểm: "Can improve food."
Ưu: "Entertainment is very up to date Crew striving to help Nice all in all"
Khuyết điểm: "Boarding usually late"
Ưu: "legroom good despite A320 being much inferior to B387 Found an aisle seat helpful to older passenger flight on time cabin crew friendly and efficient selected fish meal.bangus..very good did not miss alcohol captain spoke normal English happy with travellers prayer good airbridge on arrival with nearby toilets pleasant arrival procedure for overnight stay"
Khuyết điểm: "A 320 necessarily lowers the quality compared with dreamliner eg access to toilets and aisle width and entertainment system at manila the`woman at checkout spoke very poor english so had to repeat several times... and she expressed doubt about any seat vacant as`i was late in the queue.. she resolved this by passing me to her supervisor no other problems"
Ưu: "Friendly crew, always available and happy to help"
Khuyết điểm: "Boarding was late"
Ưu: "Love the 787. Best windows best toilets, 3by 3 seating. Love daytime travel. Am senior and given bes t possible aisle seat. Friendly check in a t Melbourne. Super cabin crew all smiling and keen to assist...all very smart dress.Good movie selection on average screen. Good service pillows blankets. Above average lunch with quality beef. Good follwup refreshments. Good air quality. Good use of shaded window effect.Liked"
Khuyết điểm: "Worst was slow moving line at Melbourne. Not enough check ins. Missed the tail and fuselage cameras on 780 and 750. Seat covers look cheap and worn. Coffee and orange flavour not best. Screens not best eg Cathay and Qatar. Women cabin crew good to dress islamic but too restrictive. No t easy th o hear captain messages. Seat design only average. Bandar airport ver y beautiful but need better restaurant."
Ưu: "Super crew. Boarding full plane very efficient. Airbus A320 inadequte to serve great meal to full plane. Gangway too narrow. Big struggle for cabin crew. Captain message hrd to hear. On time. Good landing. Entertainment bad flip down screens not good enough."
Khuyết điểm: "See above. Aircraft not ok for busy sector. Eg A330 required"
Khuyết điểm: "Dont know why I can not choose seat, it automatically give me a seat next to exit and in the middle, I cannot change it."
Khuyết điểm: "airplane is a little bit old."
Ưu: "Service was outstanding and i rate them high her than Singapore airlines! Amazing crew who provide regular service With a smile and provide extras ! I cannot speak highly enough of this Arline. They just ooze class!"
Khuyết điểm: "I was sitting around a lot of families with kids"
Ưu: "The crew was really friendly and helpful"
Khuyết điểm: "I didn’t like nothing"
Ưu: "We were in transit and I checking-in was orderly. Grateful for friendly crew."
Khuyết điểm: "Not much legroom but understandably as the plane was smaller. No entertainment unit. Very hot, didn't know if the air conditioning was on at all. Didn't like the hot meal much."
Ưu: "Very clean aircraft, very good service from friendly, helpful crew, entertainment system is very good."
Khuyết điểm: "Didn't like the hot meal much. Preferred that crew gave extra water during meals even without asking. Fruits should have been offered, too."
Ưu: "Gave me aisle seat, great service"
Ưu: "Dreamliner appears to have more room, the seats recline to a greater angle, and it is not cold like a lot of other planes. Cabin crew were friendly, helpful and attentive. The break up of flight legs between Australia and U.K. into 3 legs of 7 or 8 hrs is a great alternative to the 1x9hr & 1x12hr."
Khuyết điểm: "The entertainment system functionality is great, but choice was a bit poor, although numerous. Food generally quite good, only one meal I was disappointed with."
Khuyết điểm: "The flight delayed for 5 hours and then cancelled. While I understand this happens, it was completely unorganized. They didn't have any plans to try to get people on other flights (passengers ended up organizing this), they provided a hotel but we had to sit there for over an hour while they tried to find one, and when trying to get flights gets the next day, staff was not proactive...the only way people got rebooked was if they told them what to do."
Ưu: "The cabin crew were very friendly, organised and polite."
Khuyết điểm: "The flight was delayed 20min from the outset as the pilot explained to all onboard that we weren't allowed to land early at Dubai airport. Towards the end of the flight the plane was delayed for over another hour as we circled the gulf waiting to land. This wouldn't have been so inconvenient if the lights were dimmed again as it was 2-3am local time and passengers wanted to sleep."
Ưu: "The cabin crew were very friendly, organised and polite"
Khuyết điểm: "The layover at Brunei airport was a little boring as there's not much to do for three hours."
Ưu: "Best crew I have ever had"
Khuyết điểm: "Leg room is too small."
Ưu: "Crew are just the best"
Khuyết điểm: "Boarding was disorganised, excellent service otherwise."
Ưu: "They were able to accommodate my request to move to an aisle seat"
Khuyết điểm: "Sticklers for luggage weight and the plane was small"
Ưu: "I Have booked true which is Byojet is absolutely disgraceful I'll be seekong to recover alm fears gro Byojet they been absolutely Nightmare"
Khuyết điểm: "BYojet shouldn't be with Kayak get rid of them."
Ưu: "Short and sweet flight."
Khuyết điểm: "Very short flight means may not have time for loo visit. Be warned! Use the airport loo before boarding!"
Ưu: "The food!!!!"
Khuyết điểm: "Nothing"
Ưu: "Service with a smile. Great manners."
Khuyết điểm: "Nothing. Great crew, food, flight."
Khuyết điểm: "Everything was good except for the food. It was average"
Khuyết điểm: "I like the flexibility of the staff re changing seats. Ground and air staff were very friendly Flight cost was cheap"
Ưu: "Everything but mostly the leg room. Not sure if it's due to the airline type (Dream-liner) or just the seating arrangement but makes for a very comfortable long haul flight. Excellent wide screen entertainment system, not like the majority of aircraft with undersized and poor screen quality."
Khuyết điểm: "Nothing."
Ưu: "Everything but mostly the leg room. Not sure if it's due to the airline type (Dream-liner) or just the seating arrangement but makes for a very comfortable long haul flight. Excellent wide screen entertainment system, not like the majority of aircraft with undersized and poor screen quality. And unlike previous comments, actually enjoyed the fact I had to disembark at Dubai on flight from Brunei to London allowing us all a chance to stretch our legs, go to the toilet and get a good cup of coffee."
Khuyết điểm: "Nothing."