Ưu: "The experience was really good. I’ll be using JAL again."
Khuyết điểm: "Keep doing a good job."
Ưu: "Seat super comfy"
Khuyết điểm: "All okay"
Ưu: "JAL operates with incredible efficiency."
Khuyết điểm: "food"
Khuyết điểm: "The chairs were just a little uncomfortable, too firm, but everything else made up for it."
Ưu: "The crew members polite and nice."
Khuyết điểm: "To time the food service more evenly. Left side passengers were served a meal and finished before the right side was served food."
Ưu: "JAL services on the plane is great. Food is much better than other companies. Ice Cream after dinner is great. Flight attendants are polite and nicer than other companies. Interior of the airplane was newer and comfortable."
Khuyết điểm: "N/A"
Ưu: "The crew were very friendly."
Khuyết điểm: "The entertainment selection is really small."
Khuyết điểm: "Check in and apps stuck in 80'"
Ưu: "Good efficiency for boarding an good in air entertainment"
Khuyết điểm: "Delayed for an hour while already boarded"
Ưu: "Spacious leg room."
Khuyết điểm: "The food is average. Could be much better. Eg, serve eggs like omelette for Breakfast. Only one choice . The other choice could be Jap menu vi differing it’s s Japanese airline. Flew JAL 2 yrs ago too. Food was not good. Also , toilets could be cleaner. There’s always a pungent smell."
Khuyết điểm: "Nothing"
Ưu: "Food was great"
Khuyết điểm: "It’s 14h flight. I wanted more water. I had to keep asking but the size was too small... I didn’t want orange or apple juice...."
Ưu: "Sitting in my seat I felt that I had wiggle room for my feet and my arms/elbows. Usually on American flights, I feel like a sardine packed in a can. Even though I was in economy I had plenty of space and was very comfortable during 9 hour flight from BKK to Tokyo."
Ưu: "Check in early and easy.... Bags straight through to Sydney... JAL... What other airlines should aspire to."
Ưu: "Friendly and attentive staff with excellent amenities ie: check in, seat space, food quality, movies to watch, music, ...etc."
Khuyết điểm: "Nothing to complain about here. Both trips to Tokyo, Japan--to and from Japan have been enjoyable and drama free."
Khuyết điểm: "The crew kept accidentally bumping my chair and never apologized"
Ưu: "Crew members on board were very attentive and offered the best service in the most polite manner. Food was great. Great options and portion for lunch. Well respected brand for ice cream was served as dessert. A wide variety of overnight snack was provided for passenger's own selection. Breakfast was great with variety of food on the tray. Personal screen was modern and provided a great variety to keep me entertain during the very long flight. Seats are unexpectedly big and very comfortable together with functional well designed pockets beside the screen, where I could put my personal items. New and clean cabin."
Khuyết điểm: "Nothing."
Ưu: "Lots of room, generous checked luggage policy, great airline."
Khuyết điểm: "Nothing"
Ưu: "Excellent service, excellent seats and comfort . Good food"
Ưu: "Flight was comfortable enough"
Khuyết điểm: "4 stars for food and entertainment as it was only an hour flight."
Ưu: "I liked everything with JAL. Seats are comfortable, good food, excellent service."
Ưu: "Very clean and modern aircraft. Staff were friendly and attentive. They provided directions and a guide for travelers transitioning from domestic to international flights. Strongly recommend Japan Airlines."
Khuyết điểm: "Nothing, well done."
Ưu: "Amazing service and amazing food! For such a long flight I was extremely comfortable! Loved that the crew members kept me informed since I was spotty with Japanese they were very good!"
Khuyết điểm: "Can't really say anything bad! It was great!"
Ưu: "The flight attendance we're awesome"
Khuyết điểm: "Nothing. This was a great flight."
Ưu: "JAL is a great airline. Love flying on them. great crew. roomy and comfortable."
Ưu: "Boarding and crew"
Khuyết điểm: "Lost luggage"
Ưu: "Good quality food. Between-meal snacks. Great selection of media entertainment. Convenient power available at each seat including USB right in front of you. Many handy pockets in front of you for storing various items."
Khuyết điểm: "Little surprised that the attendants were a little difficult to understand in English. I imagined their English would be pretty good."
Khuyết điểm: "more movie options!"
Khuyết điểm: "This is a kayak feedback - I thought I bought a cathay/jal flight. Well I was out of luck when I tried to fix situation. Broker in between introduce by website made it impossible to rebook flight in practice. Those website are very practical to look for flights but unless they give you the company direct you are better off switching to company site and book it there. Broker not equipped to be of any help."
Ưu: "Nice and quick flight, had a free space next to me on plane"
Ưu: "I liked the overall service and professionalism."
Khuyết điểm: "The entertainment selection was limited, it was an older system I assume as the screen was not touchscreen."
Ưu: "The majority of the crew had facials that made me feel like I shouldn't talk to them. The food wasn't the best but that was expected. There was movies and shows that kept me entertained for a while. Seats are normal couldn't walk or get up often because of turbulence."
Ưu: "Check-in was swift and painless. Crews were pleasant. They gave my daughter a small toy before take off which made her happy. The seat was noticeably wider than any other airline I had taken before."
Khuyết điểm: "Food was so so...although my daughter liked her kids meal (tater tots, chicken nuggests, veges, jam sandwitch, fruits, ice cream.)"
Ưu: "The seats were very comfortable, the staff were friendly"
Khuyết điểm: "we requested for halal food when we booked the flight, but they brought us the normal food which we couldn't eat"
Khuyết điểm: "Although, i booked businesss class l. I had to pay 1000 yen for each flight for seat selection. (They were giving me seats 50C) And no lounge facility either. All i got was 2000 yen and upgrade to J class. I had already paid extra for business class. This is highway robbery. No thanks JAL"
Ưu: "The airplane and all crevices"
Khuyết điểm: "None"
Ưu: "The food and plum wine. The entertainment packet was nice too!"
Khuyết điểm: "The folks coughing on the plane."
Ưu: "JAL has excellent service. The flight attendants are very responsive and always there to help. The boarding and everything was smooth."
Khuyết điểm: "Nothing!"
Ưu: "Comfort seat, decent food, polite service"
Ưu: "JAL is the best airline I've ever flown."
Khuyết điểm: "Food isn't to my liking but was good."
Khuyết điểm: "too little legroom seating is designed shorter legged Japanese"
Ưu: "Good flight! Confirtable seats, polite crew."
Ưu: "excellent seat space and excellent in-flight service."
Ưu: "Great entertainment options. Didn't try the food but I never do. Friendly and helpful staff."
Khuyết điểm: "None"
Khuyết điểm: "Only 30 people were not priority boarding (including me). Not being Japanese makes you a second class citizen on Japan Airlines."
Ưu: "Food was good, entertainment was plentiful. One of the best flights I've ever been on."
Khuyết điểm: "Not a big deal, but I needed to borrow a pen and the flight staff hardly had any."
Ưu: "Very polite and fast service, international Languages"
Khuyết điểm: "Food was a bit boring and bland, but since it was only from Seoul to Tokyo, it was okay. But I was hoping for Japanese food instead of that Egg dish, the entertainment system needs to be updated since the touch screens had a delay of about 10-15 seconds or didn't even function at all."
Ưu: "Courteous and pleasant flight attendants...exceptional service."
Khuyết điểm: "Couldn't book preferred aisle seat...assigned a center seat. Not adequate leg room."
The food could of been much much better. The seating was ok for economy.. I wanted to upgrade but 900.00 for premium is RIDICULOUS
Only 2 meals on a 16 hrs flight and they had few option for food and drink. Qty was not sufficient
Leg room space and gap in beteen seats
Got me to the destination, long delayed.
Everything good accept food not good
Boarding process could be improved by breaking the process into smaller batches in a organized manner. Discourage passengers from crowding the boarding area. Meals could be improved . Received identical Meal items on both flights - Diabetic
Both flights SIN<-->MAN had very cold cabins. Why does it have to be very cold?
Ưu: "The crew is always amazing: highly professional, attentive and friendly. The whole experience with Singapore Airlines is always a treat."
Khuyết điểm: "Left 45 minutes late though we boarded on time. Pretty bad for a 50 minute in the middle of the morning."
Ưu: "Crew were helpful and attended to any needs that we requested. As I am a big person the seat is never that comfortable but Singapore Airlines seating is more spacious than other companies I have flown with."
Khuyết điểm: "The food was not too attractive, better variety of main meals"
Ưu: "The crew was very helpful and courteous."
Khuyết điểm: "The flight was delayed and I decreased my time in Singapore"
Ưu: "Flight was full but crew was attentive and very pleasant. Star Alliance Lounge at LAX had a good variety of food and drinks - Asian, western, small bites, snacks; red, white, bubbly and even a bartender who'll mix up cocktails. I love flying SQ."
Khuyết điểm: "For a premium economy service, it was really good."
Ưu: "I didn't like the trip much. After the trip we found out that our body was bitten by fleas. Our body is now full of rashes, every part of my body is so itchy. We was seated in 61A and 61C, seems like in the previous flight a dog was sitting there or some kind of animal that left fleas in the sit."
Khuyết điểm: "Please clean better the seats. This is unacceptable, not a good way to start a trip in Japan. We only hope to get better sitting in our last flight with SQ, from Japan to LA."
Ưu: "Superb service."
Khuyết điểm: "Meals were average for airlines"
Ưu: "Good boarding, good arrival gate"
Khuyết điểm: "Old plane, entertainment system is very old and screen bad"
Khuyết điểm: "Cramped seats, no leg room, horrible food, stupid COLD snack!"
Ưu: "On time Smooth landing and take off Airport was beautiful, nice clean toilets Lovely and polite staff on board Food was okay Nice range of in-flight entertainment"
Khuyết điểm: "Air port does not have automatic internet connection We were there for 8 hours with no internet because we had no international roaming to receive the PIN via SMS. The four PINS generated by the counter staff did not work. We all took turn to try to no avail. by then we have walked too far from the counter we could not be bother going back. No airport that I've been to had poor internet service connection like this airport, yet it is supposed to be THE WORLD'S NUMBER ONE AIRLINE. We boarded at 11.30pm, last time we flew with them they gave us supper. Last night they gave us only water. We went to sleep hungry till the morning. Since when they started to operate like those cheap airlines that you have to pay for your food? And the night package did not have eye mask.... how could we sleep... ? Singapore airline could learn from Qtar. Very very disappointed."
Ưu: "Food was good"
Khuyết điểm: "Boarding was just ok, but departure delayed by half hour. Seats were really poor. Zero comfort.. felt like sitting on a cramped park bench. Entertainment system is ancient. Can't see and can't listen properly. Didn't expect this type of horrible aircraft from Singapore Airlines!"
Ưu: "Crew was very helpful and courteous Entertainment system was pretty good Food was good. They could have given water bottles instead of asking for water."
Khuyết điểm: "Seat comfort in Economy was just ok. Since this was a long haul flight, seats could have been better."
Ưu: "Lie-flat seats in business class"
Khuyết điểm: "4 hrs delay due to failure of Singapore Airlines to have a working plane on site at the appointed time. Even worse: chaotic deplaning with one crew member telling passengers to deplane and another yelling at them in the bridge for doing so. A mess of lines trying to get a new boarding pass for a rebooked missed connection—at the front of the line the agent said oh, you need to wait in this other line. Agents had no clue where to direct passengers and gave incorrect directions that necessitated more waiting. No updates to new flight time in the business class lounge. Once the flight was in the air, service was terrible. Attendants would ask for orders, then never bring them or bring the wrong thing."
Ưu: "Wow they did not disappoint flight attendants Overdid themselves with amazing service planes are super clean and entertainment systems are state of the art great job Singapore Airlines can’t wait to fly with you again you definitely earned your #1 ranking"
Khuyết điểm: "Excellent flight service no"
Ưu: "The crew was very nice and professional and the amenities were top notch."
Khuyết điểm: "There wasn't enough leg room. My knees touched the chair in front of me the whole time."
Ưu: "Good air line. Threat you well, enough food very good service."
Ưu: "Easy red eye flight, just slept the whole way"
Khuyết điểm: "Singapore airline is always awesome. Crew professional and very caring"
Ưu: "Scoot employees were really helpful, I missed my flight from Singapore to Kochi because by the time the passengers got off the flight and went through immigration in Singapore, the check in counter had closed, and there was no more flights available to Kochi until 2 days later. The employees made sure I boarded my flight and I came home to my sister’s wedding"
Khuyết điểm: "Kayak doesn’t specify its two separate tickets for my destination to kochi from Honolulu, also they didn’t specify their would be a stop in Japan before the flight reached Singapore. The flights were delayed by a few minutes, which led to me stressing to make it on time to my flights, and I felt dehydrated and nauseous. Also the website doesn’t specify that we will have to purchase meals either before hand or on board, and that the airlines only took cash and no credit card. It was miserable, a whole 20+ hour flight with lots of stress of catching my flight, checking and the checking my baggage, and being hungry and thirsty because I didn’t carry enough cash on me."
Ưu: "Efficient, comfortable."
Ưu: "Excellent service and attitude from ALL crew! Roomy premier economy!"
Ưu: "business seats were excellent"
Khuyết điểm: "all was good"
Ưu: "Not much"
Khuyết điểm: "Not as good as they were once"
Ưu: "Comfortable seats roomy 30kg allowance good a ttention form staff witohut fussing'"
Khuyết điểm: "nothing"
Ưu: "I liked there was entertainment"
Khuyết điểm: "It was an old tired plane"
Ưu: "Overall experience and wonderful crew"
Khuyết điểm: "Nothing really."
Ưu: "Wonderful and warm crew made me feel at home. Loads of entertainment but best of all, comfortable seat/bed allowed for a goodnight's sleep!"
Ưu: "Delayed flight from Shanghai due to air traffic issues, so I had a 10 minute window to make my connection in Singapore. Ground staff was waiting for me with a small car after I disembarked to drive me to the gate. And I somehow made my connection. Excellent service. Obviously my checked bag didn't make it, but I was told in advance and was kept updated before boarding and immediate after I disembarked at my final destination. When I went to the baggage service counter, they were already ready for me, had filled out my paperwork, and just needed an address to confirm the delivery of my suitcase. I'm super impressed to this attention to detail."
Ưu: "Crew was very friendly and good service."
Khuyết điểm: "Crew could have asked the passengers whether they need snacks in between."
Khuyết điểm: "Put some natural spray in the washroom for guests to kill their odor. I was the lucky one sitting outside the washrooms."
Ưu: "My partner had a bad leg and the staff were very attentive and helpful in making her as comfortable as possible with extra pillows and getting ice for her ice pack."
Khuyết điểm: "The seats were uncomfortable and I couldn't sleep without getting a really stiff neck. The vegetarian oriental meal was bee hoon with vegetables but the amount of vegetables were a lot more than the bee hoon thus making the meal less than filling and satisfying."
Ưu: "Singapore crew are on their feet and working for the entire flight. Great service!"
Ưu: "No fuss flight but lacking that something extra"
Ưu: "The service was great! The entertainment was abundant. The food was tasty. No complaints at all!"
Khuyết điểm: "cramped uncomfortable seats freezing cold in the plane"
Ưu: "Flight Delhi to Singapore was uncomfortable. Flight to SFWas very comfortable. Roomy seats. Good service."
Khuyết điểm: "Segment Delhi to Singapore."
Ưu: "Flew business class to SE Asia and experienced great service, fast check-in & boarding, terrific seating and amenities, and outstanding meals. Came home well rested."
Khuyết điểm: "No complaints"
Ưu: "In-flight Entertainment. Orderly & on-time boarding."
Khuyết điểm: "Food selection was limited given we were traveling Economy class."
Ưu: "Great entertainment, good service, clean plane."
Khuyết điểm: "The lasagna was pretty dry and meh."
Khuyết điểm: "Nada"
Khuyết điểm: "All"
Ưu: "Crew was very friendly. Seats were comfortable"
Ưu: "Upgraded to better seating room without request!"
Ưu: "I used my miles to upgrade to Laurel so the experience was great! EVA is always a good airline so not really many complains"
Khuyết điểm: "What could be better would be even more improvements to the cabin. The layout and decor feels a bit dated and the seat orientation and layout can also use some modernizing."
Khuyết điểm: "First time flying with EVA and was better than I expected. Crew was super friendly. I had a layover and flight was always on time."
Khuyết điểm: "Crew at boarding and on flight were not kind. Very disappointing"
Ưu: "They are all very friendly"
Ưu: "Great airline best in class."
Ưu: "Crew was super nice . Food from Chicago to Taipei was not good but from Taipei to Osaka delicious. Not enough room for man like me 6'2" in Boeing 777 better in 787 ."
Khuyết điểm: "Look above"
Ưu: "Crew did their best despite the poor circumstances."
Khuyết điểm: "Be on time, even delayed time was not on time. Seats are tightly packed together. This resulted in cramped seats and not every row having a window. Aircraft pressurization is uncomfortable compared to newer aircrafts. No onboard entertainment system. Only serving of food is small snack and drink"
Khuyết điểm: "Better foods and drinks"
Khuyết điểm: "Provide water service more often during long flights."
Ưu: "Good service ground staff. Washrooms are clean."
Khuyết điểm: "Flight attendant on economy not friendly. Seats were a little tight. Don't offer drinks or water during the flight which is normally done every 1-2 hours."
Ưu: "On time."
Khuyết điểm: "Little chilly in cabin"
Ưu: "Great flight and loved the airport! Lounge serves a great meal as does the flight!"
Khuyết điểm: "Shanghai immigration is slow."
Ưu: "love EVA, great airline, attentive stewardesses and comfortable seats in premium economy.."
Khuyết điểm: "wanted to upgrade from premium economy to business, but from taipei to houston was $3800 extra, after i already paid $1500 for premium economy. they never have business class full so don’t know why they don’t come down on their fares. i was quoted initially $1500 but then the tix agent called and told me the news..."
Ưu: "They setup rows in the waiting area with a Zone number for each row. That way you can get a set in the row that is for your boarding zeom"
Khuyết điểm: "Tasteless food, mediocre movie selection"
Khuyết điểm: "Food was not really appetizing."
Ưu: "Cabin crew works quickly; nobody plodding around."
Khuyết điểm: "Only thing I would have liked was some pepper with my meals."
Ưu: "The food was good, and the bathroom was stocked well."
Khuyết điểm: "The crew were pretty rude."
Ưu: "Overall good"
Khuyết điểm: "Seat seems a little small for big guy"
Khuyết điểm: "It was a long 9.5 hrs flight! Economy class is okay! Nothing wrong w the airline, its just not comfortable to sit for almost 10 hrs long!"
Ưu: "Everything was great!"
Ưu: "Flight was fast and the staff were friendly."
Khuyết điểm: "Nothing."
Ưu: "The crew was gracious and didn't bother my sleep to eat."
Khuyết điểm: "The seats were hard and oddly shaped such that my legs and feet felt numb after a while. Not the way I want to spend my time"
Khuyết điểm: "They need to pass more water..very dehydrated. Other airlines is Cathay Pacific and Korean air are always passing water..not 3 ounce cups.. ridiculous."
Ưu: "On time departure Attentive crew Good food"
Ưu: "EVA Airlines was a wonderful experience from the beginning all the way to the end. From checking in to receive boarding passes, boarding, stewardess, the food, everything was wonderful. They were always pleasant and had a smile on their face. When my trip was changed by the website (vayama) to fly back to the states, EVA Airlines went above and beyond to make sure I was taken care, placed on another flight, and made it home to get to work the next day. They didn’t have to take care of me, but the did and the professionalism is amazing! I’m very pleased with this airline and will fly with them again!"
Khuyết điểm: "N/A"
Ưu: "Punctual and comfortable flights. The lounge at KIX & TPE are both excellent."
Khuyết điểm: "The quality of food on board needs to be improved. It is best to get a good meal in the lounge before boarding."
Ưu: "Food was great, metal utensils were a plus."
Khuyết điểm: "Seat’s reclining angle is about odd/uncomfortable for me."
Ưu: "Flight was on time. Plane was clean and facilities were kept in good order. MUCH better than flying on United."
Ưu: "The crew was very kind and attentive."
Khuyết điểm: "Flight delayed. Food was just ok."
Ưu: "Everything was wonderful."
Khuyết điểm: "I can't think of anything I didn't like."
Khuyết điểm: "Nothing"
Ưu: "Good seating..Good boarding. Entertainment was so-so system doesnt work very well"
Khuyết điểm: "Skip the food"
Khuyết điểm: "The 6 hours layover"
Khuyết điểm: "Sitting for 15 hrs"
Khuyết điểm: "Seats better than most but could be a bit wider. A15 hour flight could use more beverage service."
Ưu: "It was a turbulent flight. I was nauseous and broke out in cold sweat. I could not eat any of the foods for fear of vomiting. Flight attendants are very responsive to requests. Washrooms are clean and comfortable."
Khuyết điểm: "Flight attendants kept on telling me to push my handbag under the seat multiple times when the bag could not go any further and yet, ignored a woman's backpack on the opposite aisle that was just plopped around her feet."
Ưu: "Flight took off and landed safely :) food was available. Great movie selection"
Khuyết điểm: "Eggs were disgusting rubbery over cooked mess. Potatoes were also a disaster. I ate is as I had no options....... but wasn't even close to good."
Ưu: "The crew is very accommodating and safe."
Khuyết điểm: "The food could be better. I asked for a coke they gave me a small cup half full and no ice..."
Ưu: "Very comfortable seats and great movie options! Crew was very attentive."
Khuyết điểm: "The food was a bit different from what I'm used to, but I'm not in the US anymore so I shouldn't be surprised!"
Ưu: "Great customer service and friendliness"
Ưu: "All in house setvices"
Khuyết điểm: "Drinks must be served every 2 hours."
Ưu: "No issues with boarding Departed and landed on time Nice blankets"
Khuyết điểm: "Food was not good TV/movie options seemed limited Hot tea was very bitter"
The Crew was really helpfull and nice, A/C was coold for me but for others i think it is ok and the food not bad and not that good. The Thailand Airways employee at the Indera Ghandi Airport " Indian guy " was very bad he hold us for 2 hrs and then he run away letting us the last people at the transit counter and couse us to be so late and about to lose our flight to Bangkok, for nothing. He asked us of we have a retuern ticket, and we told him that we have not because we are traveling for treatment, and then he asked us to wait for 2 minutes, After we wait for a long time he just run away, And after we asked the lady she said ok no need now for return tickets and she gave us the accsess to the gate.
Khuyết điểm: "Boarding could be better organized3"
Ưu: "crew was efficient and friendly"
Ưu: "Size of seats and space in business"
Khuyết điểm: "Food, service and limiting screaming children in business."
Khuyết điểm: "Improve food Better movies"
Khuyết điểm: "Seat had no stowing compartmentand no magazine pocket"
Ưu: "Crew was friendly."
Khuyết điểm: "Terrible business class seats that are 10-15 years old. Have to take a bus to the gate in Bangkok. It’s 2019. We should have lie flat seats, not angled."
Ưu: "Flying with Thai in Business Class is fantastic. I arrived relaxed in Bangkok. Kudos to the Thai crew."
Ưu: "Great service. On time good food"
Ưu: "comfortable flight"
Khuyết điểm: "TV options and headphones"
Khuyết điểm: "Better food choices. Better entertainment options."
Ưu: "Amazing crew members. The seat was comfortable."
Ưu: "The overall experience was good and relaxing."
Khuyết điểm: "The toilet area could be better occupied to help skin dryness control."
Khuyết điểm: "Ancient plane"
Ưu: "The seats were super comfortable and they had lots of new movies and tv shows for entertainment. Free alcoholic bevies too!"
Khuyết điểm: "No veggie food on board :("
Ưu: "Food and entertainment were consistently good."
Khuyết điểm: "The plane felt old, and wasn't as roomy as the plane for Melbourne to Bangkok. It felt like we we're sqwished into a tin can - it was like flying 15yrs ago. The plane was extremely hot at the back of the plane, but not in other parts. The service was average and if you asked for something it was done begrudgingly."
Khuyết điểm: "Thai food instead of Nepalese Curry. Thai food is the best."
Ưu: "Crew was great, very polite and attentive."
Khuyết điểm: "Give pillows to economy seat."
Khuyết điểm: "Food was disappointing being vegetarian Flight was hot then cold then hot then cold Quite cramped when people put the seats back and couldn’t eat food easily Delayed on takeoff"
Ưu: "On time Comfortable seats Great service"
Ưu: "The crew were faultless; looking after your every need - food choices in Business superb. And time for rest."
Khuyết điểm: "Nothing really; maybe just that the A330 seat was a little old with seat controls hard to decipher."
Ưu: "Professional staff and good food"
Khuyết điểm: "Landing was a little bumpy"
Ưu: "Overall experience Staff"
Khuyết điểm: "Eating time on tarmac Entertainment is oldish"
Khuyết điểm: "I was assured of Bulk head ffom BKk to ZRH . Howrver in Manila they told to ask for Thai Reptentative. The head of Boarding crew told before the flight they would ask for a volunteer to exchange seat. They never did A German speaking Thai Disablef persons are not in Bulkhead. I am partially deaf.all the bulk head sits were given to Thai. The food were unpalatable.The worst I had.No tooth brushes no snacks in between. I will never fly this horrible airlines."
Ưu: "Service was great, food options were good. I have no complaints."
Khuyết điểm: "I have not complaints about this trip."
Ưu: "The cabin crew was helpful and excellent service. The food was exceptionally good."
Ưu: "The crew are very friendly and helpful. There was a variety of entertainment options, with recent films, tv shows and music options to keep you busy. I also thought the food options were good, too. You didn't go too long without being asked about a new beverage or meal, pretty satisfying."
Khuyết điểm: "The comfort could have been better. I find myself a little fidgety on flights anyway but I also had a sore back and couldn't seem to find a way to get completely comfortable, but I have had worse!"
Ưu: "Ground agents were courteous and boarding was well-managed and quick"
Khuyết điểm: "Difficult to converse with on-board crew who were not very well-versed in communicating in English. It is evident that the in-flight crew preferred conversing with passengers who could speak Thai. Seats were cramped and not enough leg-room. Very uncomfortable for a 6 hour flight Service crew adopted a "get water/juice from the galley trays yourselves". Having requested vegan/vegetarian food, the food options were limited and very bland. They lacked flavor and were not properly cooked. In-flight entertainment options was old and in-seat monitors were small."
Khuyết điểm: "Lack of legroom"
Ưu: "The Cabin Crew were very attentive & nice. Great customer service."
Khuyết điểm: "It’s time for the 747 to retire. It looked tired and worn."
Ưu: "The staff was nice and efficient."
Khuyết điểm: "They didn't start boarding until very late and additionally the flight was an hour delayed. Understood that this is sometimes out of the airlines control as it may have been the airport's fault but they didn't notify the passengers why. This caused me & my boyfriend to miss a ferry we were scheduled to take in Krabi. We lost almost an entire day of our trip because of this."
Khuyết điểm: "I was charged by Kayak and Thai airlines for the same ticket. Kayak charged me $286 and Thai airlines charged me $276. I will call Kayak when I get back home to the U.S. and fix this extra charge from Thai airlines."
Ưu: "The staff were great but couldn't rectify the entertainment."
Khuyết điểm: "No entertainment as the movie wouldn't play or watch anything else."
Ưu: "Business class service was great!"
Khuyết điểm: "Problem accessing the wifi"
Ưu: "On time, friendly staff"
Khuyết điểm: "Flight from koh samui to bkk cancelled and has to spend 2 hours on phone to arrange another flight. Catamaran gave me the wrong phone number for calling thai airways. Thai airways/vayama had originally booked me on another flight without confirming it would have been ok. Terrible in flight service especially on way back."
Ưu: "Good boarding procedure except flight was late. Good crew, comfortable aircraft."
Khuyết điểm: "Bangkok Airport is hot and unpleasant. Flight left about 20 mins late."
Khuyết điểm: "a crying 2 year old = no sleep, even with ear plugs"
Ưu: "did not like anything"
Khuyết điểm: "the economy was very tight & crammed - worse than a low cost airline. the entertainment screens were very old and had poor resolution, the food was of very poor quality."
Ưu: "Not uncomfortable"
Khuyết điểm: "A less good selection of films than other carriers. Long wait both ends before take off and especially when alighting Cramped No toiletries No menu in advance"
Ưu: "Crew was nice"
Khuyết điểm: "Ordered prawn and was given chicken Headphone jack is not working properly"
Khuyết điểm: "That Kayak did not inform me when bookinhg that the seats they were selling me had to be at the very back of the plane Last time I will ever use Kayak"
Ưu: "When boarding finally happened, it went quickly and efficiently."
Khuyết điểm: "We were delayed over an hour on our flight from Chiang Mai to Bangkok. There were no headphones for in-flight entertainment, so you could see it but not hear anything!"
Ưu: "The entertainment collection is good although I was working and did not watch it. There was no wifi offer on the flight. I am happy to pay but there is none. There are a lot of toilet stalls which is the best thing about this flight. I guess the compliment goes to the engineer or designer who decide this Boeing then."
Khuyết điểm: "I found the airline has a double standard and treats people with different races differently. I am Thai and was travelling with two seniors (my parents). We checked in together but they put me in another row when the same row with my parents are vacant (two seats left). My mother seat's was an aisle seat and the air condition was stronger than other seats. The flight attendance did not do anything so my father switched his seat with hers. No one came to ask if my mother still feel cold or if my father ever feel anything. There was another Westerner who also felt cold. The flight attendance came to ask him several times how he felt and was trying very hard to accommodate him with great empathy. Then the person who sat next to me could not decide what she would like to have for dinner. There were pork and chicken option. The lady chose pork at first, opened the cover, closed it and returned it to the flight attendance asking for chicken option. The flight attendance gave the opened dish to my father. I did not tell my father and I felt very bad. I think the lady next to me was disgusting, the flight attendance was disgusting and ill responsible to the customer's well being. I think this is a very poor professional ethic. It was raining when we landed and we needed to take a shuttle to the gate. A perfect flying experience after a long trip!!! I fly long distance quite often but rarely chose Thai Airway. Every time I fly with Thai Airway, there will be something that makes me feel horrible to be born as a Thai. This will be my last time flying with Thai Airway. TG 665 Shanghai - Bangkok Seat 31 B and C please do not show any option for Thai Airway the next time I search for a flight!!!"
Ưu: "The Flight attendants were nice and helpful"
Khuyết điểm: "Small confined seating area resulting in my hot tea being dumped into my lap as a result of the person in front of me reclining the chair"
Ưu: "All went smoothly from checkin to service aboard to our departure with beautifully groomed Thai Airways personnel."
Ưu: "first flight was delayed, and this one didnt take off without me"
Khuyết điểm: "bangkok airport is so slow and inefficient"
Khuyết điểm: "Having announcements in the lounge or a better choice of beverages on board would be great....also surprised there were zero reading materials available in business class"
Ưu: "Check in was good"
Khuyết điểm: "Food. Don’t serve anything if it is going to be that bad. And offer beverages"
Ưu: "Check in was efficient. I like that they have generous carry on policy. No checked bag fees. Boarding was quick and easy."
Ưu: "Crew were great. Seating was comfortable."
Khuyết điểm: "Boarding seems a bit of a crazy process."
Ưu: "Plane is good"
Khuyết điểm: "Delay 2x poor"
Khuyết điểm: "On-time departure"
Ưu: "The flights left and arrived on time."
Khuyết điểm: "When connecting from a domestic flight to an international flight in Hanoi they do not check your bags to the final destination. They also do not inform you that you have to change terminals when arriving in Hanoi. I barely made the connection because of these two issues."
Ưu: "The entire flight was pleasurable. The crew was outstanding."
Khuyết điểm: "Apparently the records showed that credit card used did not match with the actual card used. I used my Kayak account to book 7 tickets. My friend used his credit card to pay for all 7 tickets. The records showed that my wife’s credit card was used when in fact my friend’s card was charged."
Khuyết điểm: "Was denied entrance fir my wife to the lounge even having two passes both in my name. Was given one in Da Nang however lounge not open at 4:30 AM. My wife was traveling economy I was in business. Nasty reception at the Vietnam Air lounge in Hanoi. The other lounge great not affiliated with Vietnam."
Ưu: "Entertainment was ok"
Khuyết điểm: "I was harassed by the crew members, starring at my passport and taking pictures of them, and doing more question than a migration officer. I’m leaving in Japan, and my Honduras passport do not requires a visa to enter to Japan and they were keeping taking picture to my whole passport. Shame on them."
Khuyết điểm: "Leg room is short, seats are average. Fine for a short flight."
Ưu: "The check-in staff realised we hadn't allowed enough time to transit in Ho Chi Minh city, so they seated us close to the front and put business class tags on our luggage. They were the first on to the carousel."
Khuyết điểm: "Every one of our legs was delayed, which contributed to tight transit times."
Khuyết điểm: "Smile"
Khuyết điểm: "They changed the time without notice and wouldn’t even accept checked baggage."
Ưu: "It was okay, really overpriced for what would have been a fine low-budget flight, like an Air Asia. If I had paid $200 or less for the flight, I would have no complaints about the comfort and service. But I paid over $600, so I'd expect a little more."
Khuyết điểm: "Seat comfort, food, entertainment, boarding, disembarking."
Ưu: "The crew were great."
Khuyết điểm: "Not much entertainment available."
Khuyết điểm: "Nil"
Ưu: "Comfortable seats"
Khuyết điểm: "No vegeterian meal (all options include meat); the staff spoke English poorly; no media system; pretty old airplane"
Khuyết điểm: "From a perspective of the food, I have a very limited western diet and struggled with the food choices, but it was a night time flight so I would not have eaten much anyway so there was no great loss ."
Ưu: "I can choose the seat"
Khuyết điểm: "Boarding no advert, rush disorganized and unfair personal at the gate. In the plane no smiling, but i understand during the trip why. The staff got problem with the Vietnamese people who do not respect and listen the rules. Its really hard for them to work ."
Ưu: "The guy who sat beside me was flying with a baby. The flight attendants were attentive to the needs of the baby, especially safety-wise."
Khuyết điểm: "Boarding is very unorganized, and takes so much time. They could probably improve by assigning certain rows to use the front/rear door of the aircraft. For example: rows 1-15 use the front door, and 16-30 use the rear door. That way there’re not too much congestion and waiting on the aisle."
Ưu: "Flight was generally ok."
Khuyết điểm: "No power or USB ports."
Khuyết điểm: "Hygiene of local passengers"
Ưu: "on time. no hassles."
Khuyết điểm: "The plane was late in boarding, and even later in arrival. We were given no explanation, only an apology. And it turns out worse, because apparently we had been shifted to a plane that was going to continue into Laos, so the plane came in at the International Arrivals Section and we had to take a bus from there to get our luggage in the Domestic Arrivals Hall. Making it all even later. No food offered for this quite expensive flight, only water, and no entertainment either."
Ưu: "Good customer service. No baggage charge."
Ưu: "In-flight meals for the Asian routes were nice."
Khuyết điểm: "Flights got a bit delayed, but they mostly arrived on time anyway. Really horrible control over nasty passengers."
Ưu: "I think the foods from Hanoi to HK and HK to Hanoi are very decent. The flight was not that crowded and crew members were behaving very properly."
Khuyết điểm: "A lack of flight entertainment options"
Ưu: "On time Courteous Staff"
Khuyết điểm: "No in flight entertainment"
Ưu: "The evening meal was far better than the mystery cold cuts and drowned slaw on the daytime flight out of Hanoi. Crew were pro -- if a little terse at times. Pilot launched and landed the aircraft successfully, always a big plus in my books."
Khuyết điểm: "Seat was hard and somewhat uncomfortable. I wanted bottomless refills of white wine but the stewardesses had other ideas. Pours were on the skimpy side, too. Passengers were fiddling with their damned devices during takeoff and landing, and the crew shoulda laid down the law there."
Ưu: "The schedule on time"
Ưu: "The food was the best i have had on an international flight: i have flown EVA, KAL, Cathy Pacific, and Asians. by far Vietnam Aur has the best."
Khuyết điểm: "the lie flat bed was hard, no padding... uncomfortable."
Ưu: "Every thing"
Khuyết điểm: "Nil by"
Ưu: "On time, clean, nice staff."
Khuyết điểm: "Sell me ticket hat no use. 17 hours layover while Japan not allow overnight layover and kick me out . I have to spend 1700 more to get another ticket to go us for school! I demand my money back"
Ưu: "Comfortable seats, but that was about it. Just ok."
Khuyết điểm: "This was only a short flight 1.5 hours, but only provided water, unlike Thai airways which provided a meal."
Ưu: "Priority boarding for pregnant passengers, leggy and clean"
Khuyết điểm: "No personal service, meaning have to fill out the same waiver of liability every time we fly, even if flights are just a few days apart."
Khuyết điểm: "They charged for overweight luggage; Vietnam was the only country to do this."
Khuyết điểm: "Not sure whether it's MEL airport or VN airline. Priority luggage for business class passengers were the last to come off the belt - more than one hour after arrival, and after all the regular baggage was offloaded."
Ưu: "Pre dinner drinks came with first course; hot tea came with wine and main course - staff were trying but clearly need better training in restaurant service and dining practices All the lights went on for breakfast but then, after clearing away, only an hour out from a mid morning landing lighting returned to night time!"
Ưu: "Great experience. Everyone very helpful."
Ưu: "Flight schedule on time"
Khuyết điểm: "Very little leg room. Claustrophobic with high seats blocking any view of windows. Food was basic with stale bread. Person in front had seat reclined for the whole trip even though she was reading. Also down during lunch. Infuriating."
Khuyết điểm: "One hour flight was almost 5 hours long."
Ưu: "No comment"
Khuyết điểm: "No comment"
Khuyết điểm: "I am average height for a male and my femur bone was the exact length between seats - my knees were jammed against the seat in front of me. Not a comfortable flight but at least it was short."
Khuyết điểm: "Cobraron dos veces el mismo pasaje y aún no tengo respuesta alguna ni devolución del dinero."
Ưu: "No baggage charge, good comfortable plane."
Khuyết điểm: "It wasn't possible to check baggage through to Yangon despite it being advertised as a connecting flight. Very annoying to have to collect and re check in at HCMC airport while in transit."