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Tốp 5 hãng bay hàng đầu phục vụ tuyến Nhật Bản đến Quốc tế Đà Nẵng

Điểm theo đánh giá của khách hàng KAYAK
8,7
Korean AirĐiểm tổng thể dựa trên 5045 đánh giá
8,8Lên máy bay
8,6Thư thái
9,0Phi hành đoàn
8,5Thư giãn, giải trí
8,4Thức ăn
Đánh giá hãng bay

Multiple Passport checks Better communication for English speaking traveling people.

Đọc thêm về Korean Air

Multiple Passport checks Better communication for English speaking traveling people.

Ưu: "Crew"
Khuyết điểm: "No movies"
Ưu: "The crew were superb and the bathrooms were regularly cleant"
Ưu: "Clean facilities and polite staff. Very short flight"
Ưu: "Movie"
Khuyết điểm: "if the music list is great with latest songs.. charging of phone took so long to be charged"
Ưu: "All fine, no complaints."
Khuyết điểm: "Up date movies."
Ưu: "Excellent crew helping calm my anxious children."
Ưu: "Friendly crew, 747-8 upper deck window seats in business have lots of storage at the under window bins"
Khuyết điểm: "I was looking forward to flying a 747-8 again, it’s a nice aircraft but I found it more noisy than 787 and 350. Meals were very Asian oriented, entertainment had limited options. Had expected better on such a comparative route across the pacific"
Ưu: "korean air is always great, service was awesome"
Ưu: "The flight crew was friendly. Checking in was easy."
Khuyết điểm: "Nothing, it was great"
Ưu: "Clean, kind cabin crew & nice meals"
Khuyết điểm: "entertainment"
Khuyết điểm: "Seats weren’t as comfy or spacious as I would have thought given Korean air Having won best economy liner a few times. No entertainment in seats either."
Ưu: "Very comfortable seats. Ability to pre-order meals to meet dietary restrictions."
Khuyết điểm: "Another protein choice to go with fruit tray. More offers of water and other drinks throughout the flight."
Ưu: "Services"
Khuyết điểm: "No, all good"
Ưu: "Lots of room,good food,friendly staff"
Khuyết điểm: "No complaints at all"
Ưu: "Boarded on time; everything efficiently done; pleasant staff. Breakfast was not great - too sweet overall. Usually korean does well with food."
Ưu: "The best flight I took this trip - clean, courteous, on time. I wish they flew in continental US :))"
Ưu: "Great service, economy legroom"
Khuyết điểm: "Nothing"
Ưu: "It was great! The staff was very friendly and attentive!!"
Ưu: "Crew service"
Khuyết điểm: "Food quality was ok."
Ưu: "Ended up in the middle seat even though i booked the flight 7 months ago"
Khuyết điểm: "bad seating. the Korean air website would not let me pick my own seat in advance"
Ưu: "The crew was great."
Khuyết điểm: "I know you are not the only airline that does this, but the seats are cramped. I am not a big guy. I can't imagine what a heavier or tall person goes through in those economy seats."
Ưu: "Same as above"
Ưu: "Disclaimer: we flew business class. Regardless, our check-in was seamless, Incheon is a beautiful and easy airport, all the flight crew were responsive and pleasant. We flew China Eastern and dealt with Shanghai airport on our flight out and I would avoid doing that again at great cost!"
Khuyết điểm: "Nothing"
Ưu: "All. The best airline."
Ưu: "Korea Airlines is the best!"
Ưu: "The service and entertainment"
Khuyết điểm: "Sitting down 12 hrs it was very painful to be sitting that long. My seat eould heat up and it was uncomfortable also. I couldn't sleep during the flight"
Khuyết điểm: "It was very hot journey, as the air conditioner seemed not working properly. Hope this should be improved in future flight."
Ưu: "Great Service, enough leg room for someone who is 75 inches in height, good food, and an on-time arrival."
Ưu: "From the April 12 Sydney to Seoul flight, the landing at Seoul was so smooth, so professionally done I hardly knew we had touched ground. That Captain has much to teach all pilots wanting a higher standard to their skills and the recognition of these standards. That caption is worth his/her weight in gold, giving Koran Air a gold standard. To compare, the landing at Osaka April 12, late at night, was done by an apprentice who has much to learn from your gold star captain.."
Khuyết điểm: "The same Sydney to Seoul flight, crossed the Qld Great Barrier Reef around 11am April 12. Having a window seat, so much detail of the Reef was visible which greatly surprised me. Beautiful colours galore. Having my face glued to the window at this time, I was unaware of cabin happenings. A male steward tapped me on the shoulder and said "Close your window blind". The beautiful scene outside my window was a first and being 76 old, likely not to happen again for me. Naturally, I ask the male steward "Why", He repeated 4 more times, "Close your window blind". Each time my reply was the same, "Why". On his last request, his voice raised, so in turn, my reply was raised. Sadly, he walked away silently, hands waving in disgust. Only then did I realise the cabin was completely black, no light seen. If at 11am, traditionally, this is a custom, a service to passengers on that particular flight, the male steward didn't say. He clearly expected to be obeyed and didn't expect a challenge. But also felt I didn't deserve a reason for his, what clearly was a demand. Would he have treated a male passenger differently. I flew economy because that is what my budget demands. Flying is not common for me but certainly a thrill that demands a window seat. I give much praise to all other staff, especially the captain landing that very craft at Seoul. At my age, years of experience allows me to be aware and notice. A beautifully presented mature female stewardess in economy, served me. When I requested a beer with the main meal, she said I will give you my favourite. I knew this was double talk for having only one brand beer left, that was a weak American beer. I watched this lovely lady many times being distracted by other staff with questions and 2 other passengers near me, asking for changes. She never blew it. And she passed me in the Sydney terminal, end of the day for her and believe it or not, she remembered me. She was not in such a hurry to get to her destination, that she gave time by turning her body, giving me a wide smile with eyes saying, Yes, I served you. You see, she's never off the job of customer service. I learned much, flying with Korean Air. Many thanks, Sally"
Ưu: "Bibimbap not available. Crew checked in our carry-on despite having space above our seats (Carry-on was not checked in during Chicago to Seoul trip). Unresponsive entertainment system. If this was only a ICN - MNL flight this is overpriced since it feels like a budget airline."
Ưu: "seat spacing good in economy personal entertainment system crew very helpful and courteous good overhead storage"
Khuyết điểm: "On 2 of our 4 flights on this itinerary, we were last to be served meals and there was only the Korean meal left. My husband chose to eat it both times but I declined... need to provide more western meals."
Ưu: "Customer service was fantastic! They had even found my wife's Ray-Bans from the previous flight and saved them for us 2 weeks later when we flew back. Top notch airline!"
Ưu: "Crew was very helpful and the food was very good, The flight was on time."
Khuyết điểm: "All the advertisement books in the pouch were a pain. I could have put my reading materials in that space. The advertisements could be offered to passengers during the flight. Wouldn't probably need as many. Also, the cup holder should be up higher on the back of the seat. I kept bumping it with my knee and spilling it."
Khuyết điểm: "I was going nuts the whole ride the TV screen was broken!!!!!!"
Ưu: "We forgot our IPad in the plane. We met in Seol one of the flight attendants. She stayed with us and arranged for somebody to bring the Ipad from a different location . She refused to continue home , until she saw our property found. It wax an exceptional service!"
Khuyết điểm: "The service on the plane is outstanding"
Ưu: "Everything you do it's the best"
Ưu: "comfort, service, easiness"
Khuyết điểm: "Food"
Ưu: "I really appreciated getting a meal on the plane despite the short two hour flight. I've always liked flying Korean Air due to their cleanliness, presentable flight attendants and good customer service."
Khuyết điểm: "The only thing I seemed to have a problem with was the volume and clearness that came out of my headphones. Although the headphones were provided by the airlines, the volume came out a little unclear and kind of scratchy. Other than that, everything was great."
Ưu: "Boarding was good, crew was friendly."
Khuyết điểm: "The entertainment wa ok. Better selection of movies is needed. Good choices www very limited. Seats and space is limited"
Ưu: "Ample leg room for 6'1" bigger guy."
Khuyết điểm: "Boarding was a mad rush. Didn't matter if you were section 1 or 2 or 57. People were cutting, and putting their 7 carry on bags over your seat. I felt like the food was better on the shorter leg. Sharing 2 bathrooms with 300 other people should be a crime! Exaggerating, but the lines got ridiculous especially after each meal. The crew seemed haggard and overworked. They were prompt to answer the 'call attendant' button. Also not knocking it, if it's airline policy, but I had 1 beer with each meal (3) during the 15 hour leg, and with the 3rd Hite I had 3 attendants come up and verify my order of a beer and said they were cutting me off? But it's ok to walk around the aisles with wine bottles and fill up cups left and right the entire flight? Just kind of a weird stigma is all."
Ưu: "Free same quality"
Ưu: "service"
Ưu: "The flight was fairly full, so it felt crowded, but we were able to sleep. the flight attendants were great, as always."
Khuyết điểm: "the close quarters in the night."
Ưu: "Nice crew!"
Khuyết điểm: "The food is terrible. The airbus seats are hard and uncomfortable! One and half hour delay!"
Ưu: "Even though it was a short trip, a full sandwich meal was provided. A clean flight and excellent crew service."
Khuyết điểm: "None"
Ưu: "Friendly Service Fast Boarding In-Flight Snack"
Khuyết điểm: "Bus Gate Arrival at Gimhae."
Ưu: "New clean plane...food... Crew service was fantastic!"
Ưu: "Short flight Not too crowded"
Ưu: "short flight, good food, on time, great service crew."
Ưu: "Very friendly and accommodating crew."
Ưu: "3 hour flight and had a meal Several drinks and crew was very attentive Also seats were very comfortable and spaced well"
Khuyết điểm: "Nothing really other then maybe a better selection of movies but I am not picky Great flight"
Khuyết điểm: "Good"
Ưu: "The seat was very spacious"
Khuyết điểm: "More space to put things"
Ưu: "Food, service,"
Khuyết điểm: "Some crazy flight itinerary they should not sell at all! At first I thought layover was same location only to find out it was another airport across of time. Flew into ITM and flew out KIX and boarding ticket it says only OSAKA so I didnt know. I barely made the flight....if they had accommodate the transportation I would understand. But they tell you, you have to make it there on your own. Another CRAZY information is that I thought at the very least the baggage will be transferred. But nope! You have to pick up the baggage and ride the train across town to the other station. Whoever made this itinerary should be really fired and no longer work at this company. You take a great airline and make the experience so bad."
Ưu: "I really got a good deal on my trip's cost, and for the price, all the comforts of a top-quality airline were there. I especially appreciate how helpful and friendly the airline staff were."
Khuyết điểm: "The outbound flight still had the exact same movie selection as the inbound flight had, even though they were six weeks apart for my trip. I really feel like the movie selection should be changed every month (or even more frequently than that), as I ran out of films to watch."
Ưu: "Perfect in all aspects. Will use them again for all my flights."
Ưu: "JAL flights to LAX are always great. Good food too."
Ưu: "Seats, movies, comfort"
Khuyết điểm: "No vegetarian options"
Khuyết điểm: "The attendants were very pleasant and efficient. I will certainly prefer to fly JAL, especially if you could offer the lower rates. On the down side, it was very difficult to contact their customer service line. However their online help desk was very responsive."
Ưu: "Longer leg room and clean ambience coupled with very friendly flight attendent makes this trip a wonderful experience"
Khuyết điểm: "None"
Ưu: "Flight was comfortable enough"
Khuyết điểm: "4 stars for food and entertainment as it was only an hour flight."
Ưu: "Able to accommodate many dietary requirements and friendly crew"
Ưu: "Attendants appeared intolerant and impatient. Not the pleasant courteous crew flying into Japan."
Ưu: "Flight was half full so was able to take aisle seat."
Khuyết điểm: "Fight attendant service was poor. Even getting water for meal, the attendant 'forgets' to bring it."
Ưu: "Customer service was really good"
Khuyết điểm: "The food always makes it hard to eat anything the next day."
Ưu: "Great service"
Ưu: "the staff"
Ưu: "The food was good. Seats were as comfortable as any flight is."
Khuyết điểm: "There were no diet soft drinks available on the flight."
Ưu: "The movies they offered."
Khuyết điểm: "How long it took the flight attendens to come back and take trash and out trays for both of the meals. It made it super uncomfortable in the tiny space available. Also, not enough knee space, especially when the person in front of you puts there seat back. I flew with American Airlines on the way to Japan and I had plenty of room but I wish it was the same coming home."
Ưu: "As usual A1 service all the way!"
Ưu: "The crew Service"
Ưu: "The friendliness of the crew and the comfort of the seat + size of the screen"
Khuyết điểm: "Possibly more food options could of been better, only had western or Japanese option"
Ưu: "Very warm attendants Excellent food for the price paid Highly professional crew Efficient boarding and ontime takeoff"
Ưu: "The JAL flight was great. Seats were comfortable and leg room was very good. Crew was excellent too and very attentive."
Khuyết điểm: "The food was not good at all on this flight. My last flight on JAL in 2010 the food was excellent. Not sure what happened but the quality of the food has gone down and it was disappointing. Luckily had a bite at the airport before boarding to sustain us on this long flight."
Ưu: "I love flying jal"
Khuyết điểm: "It's not so much the flight as it was the plane, the 787 seats recline too much for the limited legroom you get so if the person I front of you reclines all the way you will ride with there seat in your knees the whole way"
Ưu: "Flight attendants provide fantastic service with a smile. Business class meals are top notch."
Ưu: "Once again the service from the flight attendants was perfect."
Ưu: "Friendly crew members and prompt service."
Khuyết điểm: "Some seats were noisy. When passengers moved it would make creaking sounds so very hard to relax or sleep on the flight. Row 23/24 area left side."
Ưu: "Nicest flight attendants, good food. Best international flight I've had."
Ưu: "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."
Ưu: "I am all right for travelling by Japan airlines this trips to Taipei. My hometown."
Ưu: "Always on time"
Khuyết điểm: "No clue when it's boarding time and no announcement"
Ưu: "Had Hindu vegetarian meals, which were good for airplane food and much better than the "standard" fare for the rest of the plane. The flight attendants were very nice and helpful."
Khuyết điểm: "Space under the seat in front of me was very cramped - a large box for electronics got in the way and made it difficult to get into a comfortable position, which is tough for an 11-hour flight.. The plane was completely full, and my husband and I had to sit in separate rows - I was never able to switch the seats, even though I called several times and tried at the airport as well. Entertainment selection not as good as the American flight out. The JAL website (English version at least) is not very easy to use."
Ưu: "leg space was better than with other companies"
Ưu: "Asian vegetarian meal"
Khuyết điểm: "limited rest room facilities"
Ưu: "Food"
Ưu: "Comfortable and spacious for economy class. Very helpful staff."
Khuyết điểm: "If I have to be picky the movie selection didn't seem great."
Ưu: "I forgot to make prior arrangements for a special meal due to allergy concerns. I notified the crew onboard, and they were attentive to my issue and helped me avoid certain foods which may cause an allergy attack."
Khuyết điểm: "The seats felt very dated and uncomfortable. The entertainment options were very limited."
Ưu: "excellent foods and services, spacious seats, crews speak english, flight is landing is smooth"
Khuyết điểm: "seats need a bit more padding"
Ưu: "Flight attendants and ticket agents were very nice and helpful."
Ưu: "JAL ' service is nice."
Khuyết điểm: "I didn't like MSG in food."
Ưu: "The best airline I have flown in. Plenty of room and the in-flight service was excellent."
Ưu: "Friendly staff"
Khuyết điểm: "only drink provided but no snack"
Ưu: "Service with a smile goes even longer for long flights. Excellent service throughout the flight. Loved the feeling of spaciousness, even in Economy. Great sleep as a result."
Khuyết điểm: "Number of movies available in Entertainment was limited, especially compared to competitors like Singapore Airlines. Ran out of good choices on a long flight."
Ưu: "Good food, real silverware, blanket and pillow provided to economy class, crew offering water and tea through the cabin constantly but unobtrusively."
Khuyết điểm: "Long, long flight, not much leg room."
Ưu: "I've been always flying with U.S. airlines this past several years just because transits are easier. I forgot about how friendly and nicer JAL crews are. Their food is much much better. They served us with a cup of Haagen-Dazs icecream for dessert while a Fatboy is normally served by other airlines. I was impressed by how spacious the foot area of their economy seat is. Because I felt quite comfortable, I slept five hours straight during the flight which is phenomenal to me. I will definitely fly with JAL again!"
Ưu: "Clean and comfortable."
Khuyết điểm: "Vegetarian Food, inflight entertainment was horrible. Even the air hostess approach Was unexpect from JAL. If it was any American carrier it's expected to have such service."
Ưu: "Great 12hr flight"
Khuyết điểm: "Loved everything!!"
Ưu: "Japan Airlines was a pleasure, from beginning to end & in between. The flight attendants emulate joy in their service to others, they are observant to the clients' needs even before they are asked for help. In a long flight such as this was, it was obvious that they also tend to the comfort of the passengers by ensuring that the restrooms are always clean & presentable. Will fly them again whenever I have the opportunity."
Khuyết điểm: "Can't say that I have ANY complaints at all!!"

Tight space, No onboard entertainment, food served not so appetizing. There are other $food$ choices but you have to pay extra.

More healthy food options.

Ưu: "We had to come home 2 weeks early due to the virus, and Singapore airlines were brilliant at changing the flights. Even got upgraded to the extra leg room for free"
Khuyết điểm: "The extra leg room seats were naff, I like getting comfy in a chair and these ones were not. The screen was too far away and the arm rests didn’t move. Also, due to my partner having to swap seats, I was sat on my own next to strangers. They slept the whole way, so the crew never disturbed them meaning I missed out on food and drinks, even when asked"
Ưu: "The crew was excellent."
Khuyết điểm: "The business seats at B777-300ER was very uncomfortable for a long distance trip with duration of 14,5 hours."
Ưu: "Reliable service, clean cabin"
Ưu: "crew was pushing , no time in an rush all the time"
Khuyết điểm: "service level"
Ưu: "Overall, the staff was amazing, so as the food and cleanliness"
Khuyết điểm: "The space between the seats in economic seat"
Ưu: "Food, service"
Khuyết điểm: "The space"
Ưu: "Wonderful trip, Super nice Crew , perfect meal , great entertainment system"
Khuyết điểm: "Can not be topped up"
Ưu: "Serve customers with a smile"
Khuyết điểm: "Better tasting meal packages served at economy cabin"
Ưu: "One of the best seating I have ever had. Compared to Emirates the seat was spacious."
Khuyết điểm: "Food was good but was not full compared to emirates."
Ưu: "Ok boarding, plane was new, entertainment system was up to date"
Khuyết điểm: "Premium economy service is even worse than economy as crew is never around and busy in economy. Seats are bigger but not really comfortable. Food is same as economy. Doesn't worth it to buy premium economy."
Ưu: "Great seats and efficient service all round."
Khuyết điểm: "Great Airline. Great staff and service. Good food and drink."
Ưu: "Excellent service"
Khuyết điểm: "More tasty snacks throughout the flight"
Khuyết điểm: "Seat space could be wider for working"
Khuyết điểm: "2.5 hour delay"
Ưu: "Customer service, food, seats"
Khuyết điểm: "N/A"
Khuyết điểm: "Old plane. Technology didn't work"
Ưu: "The cabin crew were fantastic. Food was abundant. Most boarding systems worked well. Choosing seats was confusing on website so we were allocated seating. The newer planes had a fantastic touch screen entertainment system. The seats on the newer planes were much more comfortable and roomy"
Khuyết điểm: "The small seats are squishy on the older planes. The entertainment system on the older planes were dated and difficult to use. I felt sick after the flight to UK but felt fine coming home after one long flight on a newer plane."
Ưu: "Nothing."
Khuyết điểm: "Food was terrible , crew were rude, there were delays due to airline problems at both ends of the flight, there was a complete lack of communication about the problems and how long the delays were going to be. Handling of missed connections was abysmal... Overall extremely disappointing."
Ưu: "I liked the food that was provided and the range of entertainment is up to date anencephaly plentiful, spoiling you for choice. The flight crew were very friendly and prompt to serve which was amazing"
Ưu: "One of the best flights I’ve been on. The seats are spacious and the crew are very friendly"
Khuyết điểm: "Reclining seats tend to make me caustaphonic with the limited space"
Ưu: "Menu cuisine is customized for country of travel and food was hogh quality. Staff was very courteous and responsive."
Khuyết điểm: "None"
Ưu: "Everything"
Khuyết điểm: "I Booked a flight that stated that it only had one stop in singapore, then direct to SFO after arriving in singapore i was told that i had to go to a transfer counter, that there was a problem with my ticket. after arriving at the transfer counter they took my boarding pass for my dircet flight to SFO, & told me that i now had a stop in hong kong, that the direct flight to SFO was over booked!! this is not right i wouldn't of booked this flight if they had been truthfull about the extra stop. i will never use singapore airline or kayak again!!!"
Ưu: "Staff worked very hard and were very helpful."
Khuyết điểm: "The staff were run off their feet trying to help the families with babies and toddlers. The flight was not pleasant because of the crying and screaming children around us."
Khuyết điểm: "Crew woke me up from deep sleep to raise seatback for meal service. Sleep versus food?? Should prioritise sleep every time on night flights."
Ưu: "Food"
Khuyết điểm: "Crew"
Ưu: "The service from the Singapore Airlines is always impeccable. The food is delicious. The business class seat is spacious and wider than all the US airlines. There are plenty storage space in your seat space. The entertainment system has many choices and has a lot new release movies and shows."
Khuyết điểm: "Unfortunately, the ride on Boeing 777 is not as smooth as the Airbus'. The noise in the cabin is louder. The seat is comfortable but the bed is not. First, the flat bed is not transformed by a button and it needs a physical person to flip it over. The mat is thin and I can feel some hard edges while lying down. The noise from the engine transmits to the bed and it is hard to sleep even with the noise cancellation headphone."
Khuyết điểm: "Service"
Ưu: "Not much"
Khuyết điểm: "Not as good as they were once"
Ưu: "Natalie is a friendly cheery diligent flight attendant who needs special mention. (Sigapore to Brusane fight 6.1.18)"
Ưu: "The staff was very responsive and the food was great. Ground staff in SIngapore helped me to modify the tickets due to us missing our connection to Phuket. Very helpful. Irene at the transfer desk was an excellent manager. The wheel chair staff was excellent all through."
Khuyết điểm: "It would be great it the seats were leather so that plane would feel more cleaner."
Ưu: "Helpful crew. Full food service!"
Ưu: "everything is perfect"
Khuyết điểm: "the food on Silk Air can be better"
Ưu: "The entrainment was amazing!"
Khuyết điểm: "Seats were a little cramped"
Ưu: "the selection was impresive to m"
Ưu: "Lounge experience was excellent. Service on the airline in general was excellent. Food and drinks we're just great. I enjoyed the sleeper seat that I was in. Everything was super smooth and I'm so glad I flew with Singapore Airlines."
Khuyết điểm: "Nothing negative to report"
Ưu: "Personal TV"
Ưu: "The flight attendants are professional, attentive, efficient. One suggestion, they didn't know to offer a nauseous passenger ginger ale. I let them know to give her some and she was very grateful. Also too much food! It's so much better than any other airline but very abundant and I feel bad when I only eat a small portion of the items on each tray. Otherwise great crew, plane, boarding, etc."
Ưu: "Crew and boarding were efficient"
Khuyết điểm: "Choice to have meal immediately after takeoff or just before landing. I chose to have it just after take-off but didn't expect not to have any breakfast. Not fun leaving the plane hungry."
Ưu: "Food & condition"
Khuyết điểm: "Crew were unfriendly and rude"
Ưu: "Spacious, comfortable seat"
Ưu: "Everything"
Ưu: "Just as previous reviews mentioned, this is a top notch airline even when flying coach. The staff was courteous and attentive, the food was good and the flight overall was comfortable. I'd fly with Singapore again in a heartbeat."
Ưu: "The flight attendants were super attentive and took great care of me, even bringing me headache medicine."
Khuyết điểm: "I was in a front row seat which meant using my table in the armrest would wake up my neighbor. (Not a big deal but a little awkward) It was also hard to sleep because the seats didn't recline enough."
Ưu: "entertainment system and plane ambience"
Khuyết điểm: "Office CS not professional."
Ưu: "all was good."
Ưu: "The flight was smooth and the service vert good."
Khuyết điểm: "The food had room for improvement."
Ưu: "Overall, the staff managed well the extra challenge of shutdowns and restrictions introduced by COVID. No complaints from me!"
Khuyết điểm: "Honestly, Bangkok Air is one of my preferred regional carriers. "Normally" the food served is tasty, the plane is comfortable and the staff quite efficient. I have travelled a lot in my life and if there was a shortfall, would say so. Then again, I don't nitpick what professionals need to do to accomplish their jobs."
Ưu: "The airport was adorable and quaint"
Ưu: "Uniforms"
Khuyết điểm: "Staff was rude"
Ưu: "Everything.."
Khuyết điểm: "Was a short flight. It was all well done."
Ưu: "Very friendly crew! Good food! Boarding was a little confusing but it worked out. The plane was old but it wasn't bad. I'm fortunately tiny and fit into tiny Asian seats. The boutique airline marketing is super hipster in how ironic (inaccurate?) it is, but it was a cheap flight so..."
Khuyết điểm: "The ATR-72 is a ROCKET PROPELLED TIN CAN IN THE CLOUDS. The pilot did his best to fly around the thunder clouds but the turbulence was absolutely terrifying. For this reason alone I'm probably going to skip this airline again to fly in something that won't make me throw up."
Ưu: "Nothing!!!!!!!"
Khuyết điểm: "The flight did not happen!!!!"
Ưu: "Nothing!"
Khuyết điểm: "Be on schedule."
Khuyết điểm: "Again, gate change without notice. Very confusing!"
Khuyết điểm: "The flight was three hours late. Signage at gate showed original departure time and Check-In. After an hour signage showed Check-In closed, and updated new arrival time. Flight arrived later than estimated arrival time which was never updated. No announcements were made over the public address system until the plane arrived at another gate. They serve only water, coffee, and tea as beverages."
Ưu: "We arrive in our destination in one piece that’s the only thing I like."
Ưu: "Efficient check-in and boarding plus a hot meal onboard!"
Ưu: "Because the plane was not full I can to change my place easy"
Khuyết điểm: "The plan was pretty old but the price was cheaper so it’s equal"
Ưu: "The airplane was amazing"
Khuyết điểm: "The lack of service"
Ưu: "Very efficient handling of everything. Even some food and cols and hot drinks were served. Arrived to bangkok 10 min. early."
Ưu: "Service, entertainment, food, beverageS, took of perfectly on time and landed 15 min before the schedule time"
Khuyết điểm: "Old (A319) and dirty (outside) plane"
Ưu: "The food and the service was excellent. The flying was smooth"
Ưu: "Got the job done. Food just ok. No complaints."
Khuyết điểm: "Unremarkable."
Ưu: "Staff was polite and there was good food provided even though it was only an hour-long flight. Overall, it was a good experience. Not an exemplary flight, but I would fly with them again if the occasion arose."
Khuyết điểm: "Plane was a bit older and more outdated than I expected for a "boutique airline." Seats were not entirely uncomfortable, but I'm not sure I would enjoy them for a longer flight. No entertainment provided, but I wouldn't expect there to be for such a short flight."
Ưu: "Quick flight"
Ưu: "We were on the flight for just over an hour at mid afternoon and they served us a full meal ! The airline had much roomier seats and the staff are very professional."
Khuyết điểm: "We liked everything and would recommend this airline"
Ưu: "Service on board, food and drinks, seats, and puntuality."
Khuyết điểm: "Boarding at Bangkok International Airport is seldom from an air bridge. Taking a bus often provides a fun ride for airline fans around this huge and busy airport."
Ưu: "I was so surprised that food was provided for a 45 min flight. The crew was quick. The flight from BKK to Siem was on time, even although there was a last minute gate change. I couldn't comment on entertainment was the flight was so short. The crew was very polite, friendly and efficient. They were as good as any business class service crew."
Khuyết điểm: "Another surprise was the excess weight of my luggage. I did get the warning about 20kg limit on this flight on the itinerary, but I hadn't paid much attention to it. I travel internationally quite often and know that 40 or 50kg is the norm. I was charged $8 /kg for 24kg overweight. This end up costing twice as much as the round trip flight. Now, I have to pay similar amount on the return flight. I take photographs from the airplane and found the window to be scratched."
Ưu: "Leg room was good. Food was ok for a short flight like Bangkok-Krabi. Overall i find it a good domestic carrier for travellers."
Khuyết điểm: "With the flight to Krabi the staff weren't very happy. They were friendly though when i asked something."
Ưu: "The flight got us to our destination, with minimal fuss and no frills, which is what we paid for - so while the stars I gave aren’t amazing, it was exactly what we paid for"
Khuyết điểm: "The flight did get us to the final destination, how they lost our bags and as a result we missed our shuttle to our ferry. Apparently the bags never got on the HK flight and therefore probably won’t make it to us for a day or 2. Then while we were filling in there paper work to get our bag back, we missed our already paid shuttle bus. We then had to pay for a taxi, which was 4 Times the price..."
Ưu: "Airport was so nice and open and free snacks!"
Khuyết điểm: "Seriously, they not only allow just 5kg per person for handluggage which in itself is a joke, they also do not allow that two parties traveling together bring one handluggage weighing 10kg? Why? Nobody knows. Total and complete failure for such an expensive airline."
Ưu: "The service, baggage allowance, and food were unmatched by other carriers. Could not have been more pleased. Flew from Bangkok to Chiang Mai, and Phuket to Bangkok."
Khuyết điểm: "N/A"
Ưu: "great airline. Used the lounge before getting on the plane, I will use Bangkok Airways whenever I can."
Khuyết điểm: "nothing."
Ưu: "In-flight meal, commenced on time."
Khuyết điểm: "Always seems like they are using bus gates- not convenient!"
Ưu: "Crew was extremely friendly and kind. They served food on an hour long flight which really surprised me. Our flight wasn't close to full and I wish they would have let us move around to different seats before we had taken off. Other than that it was great."
Ưu: "Polite crew"
Khuyết điểm: "Tight seating, while empty rows where available."
Khuyết điểm: "Did not give out immigration form."
Ưu: "Excellent services and on time. The crews were friendly and very helpful. One free bag check in."
Ưu: "Everything about the flight and the food service"
Khuyết điểm: "Nothing"
Ưu: "Full breakfast on an extremely short flight. , Could teach Qantas a thing or to !"
Khuyết điểm: "Nothing"
Ưu: "I loved the service. First of all, they fed us and it was unexpected. The crew was professional, boarding was easy. It was a very enjoyable flight."
Ưu: "Easy, quick boarding. Comfortable seats"
Ưu: "almost all"
Khuyết điểm: "The choice of drinks and the taste of coffee"
Ưu: "On time. Very professional crew. Inexpensive. Seats in regular cabin were old but more spacious than I expected. And they served a meal on a 1-hour flight."
Khuyết điểm: "There was no entertainment. Took 45 minutes for any luggage to appear at baggage claim; that was almost as long as the flight duration."
Ưu: "Cool turboprop plane! Friendly crew. Made it possible for o change the flight despite agent booking error."
Khuyết điểm: "Kosher meal was a bunch of fruits. We didn't order it but replaced a Jewish couple on the flight when we got on standby. Felt bad that they would have just gotten fruits rather than a savory meal. Leg room was a bit tight but that's what you get with a small plane."
Ưu: "They are now our airline of choice in Thailand."
Khuyết điểm: "The water in the aft men's bathroom could have been a bit warmer:-)"
Ưu: "nothing!"
Khuyết điểm: "flight was cancelled and it was never announced that it was cancelled in the airport. They were unable to rebook the flight until 4 days later which was unacceptable as I had to be at work that Monday."
Ưu: "The food was decent, and the aircraft itself was comfortable. The aircraft is older, so no individual video screens or entertainment."
Khuyết điểm: "Rude staff, out of 4 flights in 10 days, the closest one came to being on time was "only" 30 minutes late."
Ưu: "Smooth flight. On time and good crew service"
Khuyết điểm: "Turbo prop plane which is fairly new is not clean. Flew on the new one going to Trat and it was terrific. The older one needs a good cleaning, not the quick swab between flights."
Ưu: "For a discount airline, they had their own lounge and still provide food for a flight that is about 1 hour from CNX to BKK. Things went well."
Khuyết điểm: "There really was nothing. There was no entertainment per se. Something showed on the monitors but no headphones are provided."
Khuyết điểm: "When you call the hotline in Hong Kong, it will make you wait for 5 mins playing a tape and then just hang up with the message " we are busy, call back later". The payment interface on the website meanwhile states "There were problems retrieving the fare rules associated to your itinerary. Please call the airline." Excellent!"
Ưu: "In-flight meal even on a 45 minute flight. Loved the free lounge with snacks before the flight as well - which included wifi. Plane was nearly new. Service was fantastic..."
Ưu: "Flight back got delayed but Bangkok Airways provide lounge services to all their passengers. They served us food, entertainment, and gave us free access to wifi. The flight was comfortable and had a smooth landing."
Khuyết điểm: "The small Bangkok Airways planes seemed pretty sketch. The tires looked flat and the plane looked old, causing many passengers to be frightened. I think Bangkok Airways should get rid of the old and small planes."
Ưu: "The staff was incredibly nice! I especially enjoyed the waiting area lounge - the snacks and treats were delicious! Nicely done Bangkok Airways!"
Ưu: "Having a lot of itinerary a day to choose from"
Khuyết điểm: "Had only one option for the meal"
Khuyết điểm: "Boarding could be better organized3"
Ưu: "crew was efficient and friendly"
Khuyết điểm: "The whole booking experience and long phone and frustrating. Long phone calls with not very knowledgeable/understanding staff for clearing payment with Momondo was a farce. Using a corporate credit card I have used for several years. I didn't get confirmation before I went to bed. Only next morning, when I woke up 5 am for getting my flight, I finally had the confirmation. Could never get it before I went to bed 1.30 but - but they could confirm the payment was done alright! Hurray! Never booking with Momondo/Kiwi again."
Ưu: "Crew was friendly."
Khuyết điểm: "Terrible business class seats that are 10-15 years old. Have to take a bus to the gate in Bangkok. It’s 2019. We should have lie flat seats, not angled."
Ưu: "Nothing was amazing."
Khuyết điểm: "Again, seats were uncomfortable and cramped."
Khuyết điểm: "Moré communication about the long delay."
Ưu: "The seat was huge and super comfortable for economy. I slept very well on the overnight flight from Haneda to Bangkok."
Ưu: "Thai airways is always good, they are always one of our carriers of choice"
Khuyết điểm: "Not sure why but the crew seemed a little grumpy today. In my experience, this is very unusual for Thai airways staff. Food was nice but not quite up to usual standard."
Ưu: "We landed safely. Ultimately, that’s all that matters."
Khuyết điểm: "Thai seems to be the only major airline without a transit desk in DPS, so connecting passengers have to waste hours going through immigration and customs, checking in again, then going through security and immigration all over again. Flight was fine except for this waste of 2 hours standing in lines"
Ưu: "Snack was great"
Ưu: "Crew very good Seat getting old uncomfortable to sleep"
Khuyết điểm: "Movies selection has been almost the same since a few months , some World movies never changed after 3/4 months"
Ưu: "Crew was polite, food ok, wine good"
Khuyết điểm: "More comfortable seats with a bit more leg room"
Khuyết điểm: "Nothing I wish American domestic flights were as nice as Thai’s!!!"
Ưu: "They were very hospitable, and although it was a short flight, they fed us a warm snack. Very kind!"
Khuyết điểm: "N/a"
Ưu: "Food and service was great."
Khuyết điểm: "Old plane, headset did not work well."
Ưu: "The service was great as was the space."
Khuyết điểm: "I would have liked a window seat."
Ưu: "The crew were faultless; looking after your every need - food choices in Business superb. And time for rest."
Khuyết điểm: "Nothing really; maybe just that the A330 seat was a little old with seat controls hard to decipher."
Ưu: "Short flight but full service with flat bed business class, was not expecting that!"
Ưu: "Everything was as usual. Boarding can be improve a bit."
Khuyết điểm: "This time I found the food was below Thai Airways standard (which was usually good to great)."
Ưu: "Nice staff"
Khuyết điểm: "The A330 was old, no charging ports for chairs, limited leg room and the entertainment system was a struggle to use"
Ưu: "The seat was comfortable. The crew was professional. Landing was smooth. But the smell of someone shoes/feet broke my comfortable. The crew couldn't do anything except spray the perfume."
Ưu: "Huge plane that wasn’t full so it was very comfortable. Boarding was quick especially since I’m a Star Alliance Gold member so was one of the first on the plane. Bags also came out first & delivery was very quick. Looking forward to flying Thai again several more times this month & wish I could experience their international service which I’m sure is stellar."
Khuyết điểm: "Only thing I would mention is alcohol is not served but that’s apparently standard for Thai domestic flights."
Ưu: "Overall experience Staff"
Khuyết điểm: "Eating time on tarmac Entertainment is oldish"
Ưu: "Value Friendly staff Cleanliness of plane"
Ưu: "Airlines service and cabin crew services."
Khuyết điểm: "The gate was the furthest one and boarding was delayed more than 30 minutes"
Khuyết điểm: "Crew could have been a bit friendlier"
Ưu: "Excellent service everything was perfect. Want to fly again on thai."
Khuyết điểm: "N/A"
Khuyết điểm: "Waited for at the domestic check in for 40 minutes only to be told to check in at int terminal!! Absolutely ridiculous set up!!"
Khuyết điểm: "Air Canada cancelled the original flight and rescheduled it for one day later. This was an obvious problem since it affected other travel plans. Air Canada customer service was very poor. First agent was unhelpful, second agent better. Overall it was a pain to finally get another flight for the original day."
Khuyết điểm: "Our connection flight from Germany was changed and we were not informed meaning we land in Germany after the flight has departed. We're forced to buy a last minute flight with a different airline to ensure we do not miss our honeymoon plans"
Ưu: "Das Personal hat sich sehr gut um uns gwkümmert."
Khuyết điểm: "Der Sitz konnte auch mit der Kraft von zwei Männern nicht verstellt werden."
Khuyết điểm: "No where to charger my phone."
Ưu: "The crew was very kind and the service lways with a smile. The toilts clean."
Khuyết điểm: "The entretainment poor. No movie options, just a couple of new movies and the rest old and no good movies."
Ưu: "OK, so it's a plane, and I'm in economy. Still, the crew makes you believe they're actually glad you're on board, and the amenities are quite good for economy travel. No complaints."
Ưu: "the crew was professional and friendly and you get alcohol on the flight."
Khuyết điểm: "no issues"
Ưu: "on flight entertainment made the long flight easier to deal with"
Khuyết điểm: "nothing everything was perfect"
Ưu: "Punctual and efficient flight"
Khuyết điểm: "Food was poor and staff were not at all friendly"
Ưu: "Thai (similar to ANA) provides its customers with REAL customer service while flying with them."
Khuyết điểm: "???"
Khuyết điểm: "Backpacks do not fit under the seat infront of you."
Ưu: "We were flying business class and air china would not let us in their lounge until 3 hours before our flight but Thai Air let us use their lounge...we had 9 hours before the next flight. We will go out of our way to.fly this air line again"
Khuyết điểm: "Not one thing was out of place...great flight."
Khuyết điểm: "Flight from koh samui to bkk cancelled and has to spend 2 hours on phone to arrange another flight. Catamaran gave me the wrong phone number for calling thai airways. Thai airways/vayama had originally booked me on another flight without confirming it would have been ok. Terrible in flight service especially on way back."
Khuyết điểm: "Inefficient security screening. Inspected every single bag, rather than employ scanning systems. Left 45 minutes late. No reason given. Luggage took an extra 40 minutes to unpack due to "technical difficulties"."
Ưu: "staffs were helpful and smiling, food was nice and plenty"
Khuyết điểm: "seat reclination and shape were not so comfortable, PTV was old and not sharp"
Ưu: "quick flight"
Khuyết điểm: "na"
Ưu: "I had to race from London to Sydney due to family illness. I experienced Exceptional ground crew service. Especially from Vera the Manager at Sydney airport on arrival."
Ưu: "Organized polite people"
Ưu: "I liked that there was Food service even though the flight was short."
Khuyết điểm: "There was Lots of turbulence. The Entertainment system wasn't working well"
Ưu: "شكرًا لكم كانت رحله جميله في الوقت المحدد والمعامله الطيبه التي وجدتها من بوكيت الى العاصمة بانكوك شكرًا لكم مرة ثانيه"
Khuyết điểm: "كل شي كان ممتاز"
Ưu: "Courteous staff at the counter and aboard."

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