Ưu: "Ok crew and good enough planes. I was on a short flight, so I didn’t mind. Just know what you are getting, budget airlines with little or no service."
Khuyết điểm: "too many to list"
Ưu: "I couldn't believe that there were only 13 passengers on our flight, on a regular-sized plane! In all my years of flying, that was a first. The biggest problem was that I was not on the flight manifest when I checked in, but after about a half hour that got resolved. Obviously there was space for me on the flight! Even though it was a late-night flight (10:15-12:15), we got served dinner at 11:00 pm. Not great food, but more than I expected for that time of day."
Ưu: "The flight was delayed, but they explained why (a computer problem) and what they did to correct the problem (swapped in a working computer). The plane was small (19 seats, I think). We were greeted by a friendly (and funny) crew member who welcomed us aboard, explained the safety features, offered us some candy (the only food available -- very short flight), and then sat down in the cockpit (turns out he was the copilot). Everything was very simple and enjoyable. (I rated the "food" and "entertainment" with five stars. Other than candy, there was no food available, and the only entertainment was the cockpit. But there was no way to indicate "does not apply.")"
Khuyết điểm: "No complaints at all."
Khuyết điểm: "Sold me a ticket then cancelled 15 minutes later due to not having updated information from the airline on bookings."
Ưu: "Overall great, compared to the price."
Khuyết điểm: "None"
Khuyết điểm: "Need more selections of foods."
Khuyết điểm: "Too many kids"
Ưu: "The CS is very good and we boarded the plane with a SWA level of efficiency."
Khuyết điểm: "The inbound plane was delayed."
Ưu: "Smiling stewardess"
Khuyết điểm: "So far so good"
Ưu: "Good service for what you've paid for. Luggage allowance included in the fare could be a bit more."
Khuyết điểm: "low price air ticket doesn't mean low quality service!"
Ưu: "Price is great if you are lucky enough to get a promotion ticket. Free luggage is included in the ticket During the flight, crews provided water sufficiently."
Khuyết điểm: "Basically nothing considering what LCCs provide."
Flight cancelled without notidication, had to book an emergency replacement flight at the counter
Khuyết điểm: "We should have been allowed to sit near our family (wives). There was empty row but they wanted to charge us to move up. Ridiculous!!"
Ưu: "Check in staff was friendly and helpful"
Khuyết điểm: "Refused to serve me food when I woke up."
Ưu: "Absolutely nothing"
Khuyết điểm: "The flight took forever to land. Pilot said prepare for descent and we stayed in the air for another forty minutes. The air smelled awful. One of the worst flights I’ve ever taken."
Ưu: "I was able to purchase extended seat room for a reasonable price."
Khuyết điểm: "No free drinks or entertainment or anything to help pass the flight time."
Khuyết điểm: "Staff at check-in counter were not helpful. They were there and they weren't. We were there at the front while two of the counters were ready but didn't call us up. They were chatting with each other instead. We I asked them are they ready to work, she ask me where was I heading. What is the difference?"
Ưu: "Comfortable seat in emergency exit row!!"
Ưu: "HK Express compensated for delay"
Khuyết điểm: "Punctuality"
Khuyết điểm: "Fight was delayed 2 hours"
Khuyết điểm: "Terrible attitude from the staff"
Khuyết điểm: "They didn’t offer any thing to drink, complimentary"
Ưu: "Price was good and HK to Tokyo times were good"
Khuyết điểm: "No entertainment on 5 hour flight"
Ưu: "Nothing in particular."
Khuyết điểm: "They don't tell you that 1) you aend up paying more than other airlines charge by the time you add various 'extras'; and 2) you have to go through immigration because they are in another terminal. This means two hours of work, plus I missed my flight because I didn't have 3 hrs. They said my fault."
Ưu: "Good price to go HK to Tokyo"
Khuyết điểm: "Flight attendant woke up a baby to tell passenger something and then baby cried for next hour No water unless you pay for it"
Ưu: "The crew was very nice, seats comfortable and the airline seemed well run for a discount carrier."
Ưu: "Easy flight, nice crew"
Khuyết điểm: "Budget airline. Have to buy drinks. Space between seats is tight. Spend the money for the seat with more leg room if you are average height or taller"
Khuyết điểm: "IS THIS A WAY TO RUN AN AIRLINE? WHAT A BLANKING JOKE! People should notify Ralph Nader & PUT in a LAW or a LEGAL INSTRUMENT that MANDATES compensation to “We the People”, the consumers, the citizens, the customers, man. IF a flight leaves 1-15 minutes late = okay BUT IF a flight leaves > than"
Ưu: "The web specials for prices"
Khuyết điểm: "At least provide water to guests."
Ưu: "I wasn’t able to get the flight and the booking agent never amended this despite 2 weeks of emails and phone calls"
Khuyết điểm: "Lastminute.com could have answered my emails"
Ưu: "Low budget and efficient"
Ưu: "Service was fine. Charged 50 usd for 21kg checked baggage. Food and beverage was not complimentary during flight."
Khuyết điểm: "Fine experience. Stuck next to obese traveler that forced me to lean into the aisle. My bad luck, not the airlines fault."
Ưu: "I just want a seat in a high season!!!!!!!!!!"
Ưu: "Friendly crew and very organized"
Khuyết điểm: "Wish we didn’t have to buy water and entertainment lacked for a flight this long."
Khuyết điểm: "Made me do a ticket change because I used the first initial and not the full name for my middle name. Been flying 30 years and this is the first time I have had a problem. Won't take these bargain airlines again. It was my first time taking one. Same with my 6 year old's ticket as well."
Khuyết điểm: "Nothiing"
Ưu: "Price was good."
Khuyết điểm: "Never boarded the plane! I was not notified that luggage check-in closed 1 prior to departure; who knew it would take luggage more than an hour to reach the plane... I checked-in already and was only a couple minutes past the cut-off; they wouldn’t check my luggage in. Instead of offering some solutions or let me pay extra for checking at the gate, I was told my flight was closed, I would have to re-book at full price. I was there before the posted boarding time with time to spare. To top it off, I received a phone call from them asking if I was on board the plane.. online chat with customer service, not helpful either, thenperson I was chatting with just ended the chat after telling me 1 minute past they went check in."
Khuyết điểm: "Although it was one e-ticket, I was surprised that HK express could not forward my luggage to my final destination. This almost caused me to miss my connection and caused me to pay twice for my extra luggage (which accumulated to a significant amount)"
Ưu: "It was a short flight."
Khuyết điểm: "Tried to save by booking a different carrier. When it can time to check in... I was charged for my seat, charged for a carry-on weighing more than 7kg and forced to check, chose not to pay for a meal, pay for a drink... so many hidden fees. Ended up not saving at all. No savings, no miles, no perks. Will always use an aliance (UA, Asiana, etc) or SkyTeam (Delta, Korean Air) from now on. I at least get my money’s worth."
Ưu: "I love when they have great deals on airfare. The late night flight works well for me."
Khuyết điểm: "Wish the air cooler was stronger and that water was served during the trip."
Khuyết điểm: "Budge airline, uncomfortable seats"
Ưu: "Price is good"
Khuyết điểm: "No entertainment, no water"
Ưu: "I'm glad it was only a three hour flight"
Khuyết điểm: "I connected from a Cathay Dragon flight onto an HK Express flight to Jeju. At the transfer desk, the ground agent told me I would have to leave and reenter the restricted area despite having no checked luggage. Knowing it can't be right, I checked in on my phone and went through the normal transfer process in HKIA. It was a 0215 flight from the midfield concourse. The last automated passenger carrier left at 0100. After which, passengers would have to rely on sporadic bus services. The captain announced 'cabin crew, prepare for landing' 45 minutes before landing. That woke everyone up and it was not ideal. All the flights I have been on announced landing when the plane was at base leg."
Ưu: "Cheap service out of Hong Kong"
Khuyết điểm: "Lack of seat pitch"
Khuyết điểm: "Due to their mistkes with connections and communication I never made it on my flight therefor the specific indicators way be inaccurate but I would say an overall terrible experience."
Ưu: "The airport had an emergency shut down and we didn’t get notification about it. When we showed up in airport, the only accommodation was 250 Thai bhat Burger King vouchers that it’s not even enough to buy a drink after getting a burger."
Ưu: "On time departure and arrival, had priority boarding and check-in, you get what you pay for."
Ưu: "Great job"
Khuyết điểm: "Small seats"
Ưu: "Professional staff"
Khuyết điểm: "n/a"
Khuyết điểm: "I did not like that there was no food or snacks given for the flight. Also did not like I had to pay for a drink of water."
Ưu: "Quick flight between HK & DaNang on time both directions. Convenient flight schedule. Smooth flight. Crew was friendly."
Khuyết điểm: "Had to purchase food, beverages but wasn’t really necessary due to short duration of flight"
Ưu: "Flight departed on tme and arrived on time"
Khuyết điểm: "None"
Khuyết điểm: "got sick from food"
Khuyết điểm: "Could not contact service team even Hong Kong office. They just sent email to let us know the delay, but nothing at all"
Khuyết điểm: "Seats were very very uncomfortable"
Khuyết điểm: "The light was delayed and we arrived in Chiang Mai at 11pm. We got penalty of late rental car pick up. And our hotel is a yoga resort so it a far in the mountain. We arrived at the resort at 2am and we had to wake everybody up and the driving was dangerous without street lights."
Ưu: "Cheap but on time"
Khuyết điểm: "Too much promotion message"
Ưu: "We landed safely and the crew were polite"
Khuyết điểm: "Late on the way to Da Nang and very late on the way back (flight back to HK was a Hong Kong Express plane). Budget airlines are just not worth it at HKIA - your flights lands and takes off so far from the terminal, you are transferred by bus! No in flight entertainment- although not an issue on such a short flight."
Ưu: "Not having to change airports in Sao Paulo!"
Khuyết điểm: "flight operated by Passaredo. Prop plane, waiting area was very basic. At checkin the rep did not want to add my AA Frequent flier number to my reservation. The flight has TAM (oneworld) flight number so I wanted to get credit but was unsuccessful."
Ưu: "Flora the flight attendant. Very professional.."
Khuyết điểm: "N/a"
Khuyết điểm: "They cancelled the flight without any reason and you sent an email the night before departure and as I was in Africa I couldn't read it. So I had to discovered it by other tourists and then I had to book another flight at a higher rate because of the time and I had to cancel a couple of activities already paid to solve all of this and they offer to reimburse just the cost of the flight in 60 days. Horrible experience"
Ưu: "Outbout flight was good and on time the return leg on 26/10/15 was delaayed for almost 5 hours and on landing at ORT international airport we were kept on tarmac inside the plane for over 20 minutes due to lack of buses to take the passengers to the arrival terminal"
Khuyết điểm: "The available snack was crisp and water for sale Overall and appalling way of doing business and diregard to passengers.."
Missed my flight No alerts about visa to Hanoi
Very good airline, everything easy, check in etc, good service and leaves on time.