JAL is a good flight to visit Far East, especially Thailand for a discounted fares:-)
Khuyết điểm: "Menu options, movies"
Ưu: "It was great..."
Khuyết điểm: "Lavatories on domestic flights in Japan are tiny. Like, super duper tiny."
Ưu: "Punctual and direct flight NRT-BOS. Time-efficient."
Khuyết điểm: "Wider arm rests"
Ưu: "Spacious leg room"
Khuyết điểm: "Toilets can be cleaner . And food could be tastier with 2 choices ."
Ưu: "Never problems with JAL"
Ưu: "It was very good no prO lens at all:)"
Ưu: "I wish all long haul flights were like this. Very clean and well maintained cabin space, good quality food, very attentive, helpful and polite cabin crew. Never thought I’d be able to say this, but the 14 hour flight with two young children in economy was a really enjoyable experience with JAL!"
Khuyết điểm: "Really no complaints"
Ưu: "Sitting in my seat I felt that I had wiggle room for my feet and my arms/elbows. Usually on American flights, I feel like a sardine packed in a can. Even though I was in economy I had plenty of space and was very comfortable during 9 hour flight from BKK to Tokyo."
Ưu: "This flight was part of a longer trip - I flew from Hartford, CT, USA on a different airline and connected to Japan Airlines in Chicago. I flew Chicago to Tokyo in JAL and then from Tokyo to Manila again on JAL. The service on first leg was very good and friendly of my JAL flights, food was good, seat was comfortable. Then on my second flight from Tokyo to Manila I was shocked but thrilled that I had been given an upgrade to first class. The whole experience was outstanding! The seat was incredibly comfortable and the food was phenomenal. The only problem, not that you could call it a problem, was that I was so comfortable with my fluffy pillow and fully reclining seat that I couldn’t stay awake to finish my movie! Thank you!"
Khuyết điểm: "Not applicable"
Ưu: "The crew were very polite,"
Khuyết điểm: "but thet could not help me in getting hooked up with the wifi, which I attempted to do numerous times. The food was mediocre, at best, and the seat was hard and not very comfortable."
Khuyết điểm: "everything"
Khuyết điểm: "Cancelled flight"
Khuyết điểm: "Japan airline will end the flights from Narita to Incheon on 3/25 which doesn’t work for my future trips."
Ưu: "I had a pleasant flight experience with JAL. Nothing to complain about."
Khuyết điểm: "I was able to choose an aisle seat but it did not go through. I have to get to Narita to be able to get an aisle seat."
Ưu: "Flight time was not bad, not too long"
Khuyết điểm: "Food options were bad, I offered to pay money for something better, didn't even have an option to pay for better meals, I don't think better meals existed for coach."
Ưu: "FA service with a smile. All pleasant and nice to deal with. Windows are button controlled."
Khuyết điểm: "Economy meal is not that great. Boarding should be by zone or by seat number."
Ưu: "Everything!!! Excellent customer service. Will definitely use their airlines whenever possible.Very polite and always smiling and frequently checks on you if u need anything unlike other airlines."
Khuyết điểm: "None whatsoever."
Ưu: "Prompt, friendly service. Clean aircraft with comfortable seats. Onboard meal for international flight."
Ưu: "Roomy seats on JAL flights - their actual airplanes. Horrible when they codeshare with american and use American Airlines planes."
Khuyết điểm: "They have to take the prize for having the absolute slowest customer service in the world. When I booked my tickets, I emailed customer service to make sure I didn’t get a center seat. It took them two months - TWO MONTHS - to email me back, to tell me there was nothing they could do. I also had to be reticketed on my flight from Tokyo to Hanoi. It took them 3 1/2 hours to do this. I had to sit in the airport for 3 1/2 hours to get my ticket changed. Unbelievable. They could’ve chiseled it in stone faster than they issued it."
Ưu: "I like the food best.."
Khuyết điểm: "Hope there will be more tracks from arashi."
Ưu: "The stewardess of the flight from LA to Osaka was awesome , I don't remember her exactly name , I think she is older then other crew members working that day on economy class . She was very professional , serving customer with the best she can. Always smiles. I feel good whenever I see her walks by, smile and very professional When the meal was serve but they only had one dish to choose instead of two ( I guess that day Chicken Masala dish was high on demand so there are only Japanese dish left) she said we are so sorry with a very sincere gesture , I chose Japanese food because I like Japanese food anyway , she politely thanks me for my choice and later bring a bag of small mix snack for me and said thank you for being flexible . Later on, when we getting off the airplane she even helped me to stroll my carry on out to the airplane because I was carry too many stuffs with me and my daughter being so tired of the long flight so I have to comforted my daughter . The stewardess saw that and helping me a hand . I wish every airlines has someone like this crew member . Thank you so much for the awesome service on Japan Airlines."
Ưu: "The flight was normal and without problems. As a frequent traveler throughout Asia that is always welcomed."
Ưu: "Glad to make it to Japan safely and back in one piece"
Khuyết điểm: "Turbulence"
Ưu: "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."
Ưu: "Good food. Very friendly and helpful attendants. They also gave souvenir toys for my 2-year-old son."
Ưu: "Had Hindu vegetarian meals, which were good for airplane food and much better than the "standard" fare for the rest of the plane. The flight attendants were very nice and helpful."
Khuyết điểm: "Space under the seat in front of me was very cramped - a large box for electronics got in the way and made it difficult to get into a comfortable position, which is tough for an 11-hour flight.. The plane was completely full, and my husband and I had to sit in separate rows - I was never able to switch the seats, even though I called several times and tried at the airport as well. Entertainment selection not as good as the American flight out. The JAL website (English version at least) is not very easy to use."
Ưu: "JAL has customer service that no other airline comes close to."
Khuyết điểm: "Nothing, JAL is perfect. I mean it"
Ưu: "Staff- the ladies in flight were very friendly and courteous."
Ưu: "Seat was very comfortable and had many games and movies to keep me preoccupied during the flight."
Khuyết điểm: "I didn't like that the crew at check-in and the crew on the plane told me different things. The crew at check-in told me I could keep my purse with me, and the crew on the airline told me I had to put it overhead. Please be consistent! Flying is very stressful for me, and I want the staff to make it as stress-free as possible. As for boarding, I wasn't allowed into the gate until an hour before. What really bothered me was that they had already let some people into the gate and shut some other people out. Either let people in or don't. Don't follow the rules halfway because then they won't mean anything. I was very shocked by this and have never experienced this at any airline before. All I wanted to do was sit down and relax at the gate before boarding. If this ever happened to me again, I would not fly with the same airlines. To think that this was a JAL flight, with such a high reputation of customer service, makes me even more wary of booking a flight with JAL. I didn't appreciate being treated that way, and I will not tolerate it if it happens again."
Khuyết điểm: "WiFi was very flakey, and could not complete the Credit Card transaction to login... Wasted several hours."
Ưu: "Our flight had a long delay, but one we were on board it was a short and smooth flight."
Khuyết điểm: "Boarding was actually good. It was checking your luggages in and getting your boarding passes which was POOR. Passengers on International flights going out of the Philippines are advised be at the airport at least 3 hours before scheduled flight. Well, the JAL check-in counter opened at 650AM for the 950AM flight (exactly 3 hours before the scheduled flight), with maybe some 50 people already in line. With most passengers coming far from the airport, it will be very very helpful if the counter, even at least one counter, would open earlier, so that passengers who came in early could check in early and wait comfortably in the departure area."
Ưu: "New aircraft and diligent crew; the food was frequent and tasted great. No complaints; would gladly fly JAL any time, anywhere."
Ưu: "Finally arriving"
Khuyết điểm: "AA waited 4-hours to cancel the flight with 24-hours to the next flight.. Breakfast voucher didn't cover a third of the cheapest breakfast in the hotel where I was sent for the night. Even the flight the next day, sunny, was delayed."
Ưu: "Service was especially good. Very professional."
Khuyết điểm: "Nothing"
Ưu: "The aircraft was clean and boarding went smoothly. The flight was late but the staff seemed courteous, polite, and apologetic for the delay."
Khuyết điểm: "I thought I had ordered a vegetarian meal when I booked the flight roughly 1.5 months prior to my trip. However, when the meal was being served, there was only a chicken or pork option and my vegetarian meal had either not been properly booked or had been forgotten. When I informed the staff, I was asked to show proof that I ordered a veggie meal. I could not pull up my email confirmation as we were flying and there was no internet access. I had to lug my bag out of the overhead and search for a print out confirmation. I had not come prepared with the "evidence" the stewardess wanted. While the staff tried to be polite, I also found them to be quite rude, demanding that I produce evidence. Could they not have simply given me an extra salad without all the fuss? I felt I was being treated as a criminal for requesting a veggie meal that had, unfortunately, not been recorded in their system."
Khuyết điểm: "All passengers were onboard but the captain said that we need to go out and change to another airplane at different gate too (note: the changes made after passengers on board)"
Khuyết điểm: "Could not enjoy the music and NHK news on the plane."
Ưu: "Very spacious and comfortable, modern plane"
Ưu: "The upgraded seating."
Ưu: "My son and I enjoyed the courteous and genuinely friendly service and attention from all flight personnel paid too us to ensure a wonderful experience to and from Japan. From Hawaii JAL manager upon check in concern for my son not feeling well to the attendant realizing we spoke no Japanese to apologize and begin conversing in English, every one was pleasant and professional in desire to please us and make our trip so comfortable."
Ưu: "Service N crew n entertainment."
Food from Philippines to Japan was excellent but served a little late. Food from Japan to USA WAS LOUSY and they only served hot food one time for breakfast which means 2 hours away from arrival. Hot food meal should have been served 2 hours after boarding in an airport where everything ia closed after 9 pm. Some of the connecting passengers did not have a hot meal for at least 12 hours or maybe more.
Ưu: "Awesome crew"
Khuyết điểm: "Old seating"
Ưu: "Almost everything"
Khuyết điểm: "Slightly delayed"
Ưu: "Everything was great. The crew was nice and the food was pretty good."
Khuyết điểm: "Everything was great."
Ưu: "Crew was amazing.Premium economy seats were superb. Food was also good."
Khuyết điểm: "On time is always nice. Overbooked someone in my seat when boarding. On arrival sat for a while to get into the gate on a flight that was already 90 minutes late"
Ưu: "Crew was amazing, food was filling & plentiful."
Khuyết điểm: "Overall no complaints but the landing in Tokyo was a little rough. Pilot seemed to descend quickly which hurt my ears but otherwise, smooth flight."
Ưu: "Crew was very friendly and the service was reasonably good."
Khuyết điểm: "Seats were not very comfortable."
Khuyết điểm: "Wheel chair transport requested did not come so I had to wait 15-20 min in Tokyo."
Ưu: "I like the service. I love the food,"
Khuyết điểm: "Nothing for complaining, everything is good"
Ưu: "ANA is always efficient and polite."
Khuyết điểm: "Just drinks no snacks on this flight"
Ưu: "The cabin crew was great in services"
Khuyết điểm: "Priority not thought"
Ưu: "Overall the service was good."
Khuyết điểm: "ANA flight attendants were not very well versed in the English language. Very hard to communicate our needs."
Ưu: "A taste of Japan food."
Khuyết điểm: "None"
Ưu: "Crew tried to be friendly"
Khuyết điểm: "Slow to depart after boarding on time, with an eventual delay of 1 hour (deplaning was extremely slow) before we reached the baggage claim area. The wait for baggage took another half hour"
Ưu: "Everything on time"
Khuyết điểm: "no outlet to charge phone"
Ưu: "All the flight attendants were doing excellent customer service and there was good food."
Khuyết điểm: "There was nothing that I didn't like."
Ưu: "Flight check-in counter was so nice and accommodating. Makes me never want to go back to rude America."
Ưu: "Everything was as I paid for. All the planes left on time. No issues."
Khuyết điểm: "What can you expect in economy?"
Ưu: "Good food. The seats were spacious enough. I used both the pillow and blanket provided. Lots of drinks were served keeping everyone hydrated. Enough staff to manage the needs of everyone."
Khuyết điểm: "How loud and aggressively the toilet flushes."
Ưu: "Prepackaged sandwiches were so so. Crew were friendly and helpful. Leg room was pretty good. Bathroom had a lot of amenities."
Khuyết điểm: "The seats are kind of flat."
Ưu: "Good service"
Khuyết điểm: "baggage was broken."
Ưu: "The seats in business class are excellent. The staff is wonderful and very attentive. I'd fly ANA again especially on the 787."
Khuyết điểm: "The entertainment is pretty limited , and the food selection is limited for western food."
Khuyết điểm: "N/a"
Ưu: "4-5 hours of lights out for sleeping, good selection of movies to make the trip go by quickly. Tasty food selection."
Khuyết điểm: "https://twitter.com/devanshsoni10/status/940564856142311424"
Khuyết điểm: "The seat in this airplane was downright uncomfortable."
Ưu: "In-flight service, in-flight entertainment, environment temperature"
Khuyết điểm: "Nothing"
Ưu: "Crew are nice, helpful and polite"
Khuyết điểm: "Airport problems turned it into a very long flight. We circled around Fukuoka for and hour. We ended up landing in Nagasaki and used taxi to Fukuoka. Over all time to final destination is 6 hours late."
Ưu: "Friendly and helpful staff. Although flight was delayed slightly with boarding, flight crew maintained same flight time, thus not adding any further delays."
Khuyết điểm: "Meal options and/or supplied should be expended to expend options passengers have, especially if one option runs out."
Ưu: "Service was great."
Khuyết điểm: "Seats had a lot less leg room than a typical plane and, really, the food could have been better."
Khuyết điểm: "Nothing"
Ưu: "The landing was very smooth. I have motion sickness and usually the landing gets me really sick. However I was okay for this one."
Ưu: "Great service, efficient and friendly staff, yummy food in adequate amounts,lots of movies to choose from."
Khuyết điểm: "Sleeping upright is really difficult, but then I knew that."
Ưu: "Very clean plane. Nice and comfortable. Staff was very friendly. Lots of leg room. The seat doesn't till back, but instead the seat slides forward. I wouldnt mind to fly again with ANA. Terrific entertainment system and movies."
Khuyết điểm: "Minor thing is the headset, which doesn't provide the best sound, but it will do. Food options can improve"
Ưu: "The food was really good, service was great, and nothing to complain about"
Khuyết điểm: "I don't have any complaints"
Ưu: "Even in economy class, the seats are wider than most American airplanes, there is a pedestal for the feet and the seats recline deeper. The service is excellent, very friendly and accommodating.We left on-time and arrived on-time. When flying again to Asia or SE Asia, I will definitely book ANA."
Ưu: "ANA has great service, because they staff trip you very well. Everyone worry that you have a great experience, before and during flight."
Ưu: "The Star Wars theme was unexpected, and fun. The food was great, fresh, as always on ANA."
Khuyết điểm: "The flight attendent name Yoka asked me what I want to eat??? But She give my food to someone else, and rold me they do not have it anymore."
Ưu: "The crew were fantastic and the meals were pretty good"
Khuyết điểm: "Every time I'm on an airplane I'm seated next to several really sick people.. I know this isn't something you can control but it really reduces the comfort any healthy individual can have. I also didn't like the really long delay for the baggage after the flight. The on flight movie selection had not changed on the return trip which was 16 days later."
Khuyết điểm: "My suitcase was "lost" in Tokyo/Narita on the way to Shanghai. Don't know what happened. Got my luggage two days later. This isn't Kayak's fault. ANA should've done something to make this right."
Khuyết điểm: "There was turbulence at the beginning of the flight so we couldn't get the snack that we ordered. When the turbulence died down, the flight attendants did not bother to complete the food service for snacks or drinks ordered. I had to get up and ask twice. They were not present much at all in BUSINESS CLASS. So that's why I rated the experience as poor. The international food choices are poor. They do not taste good. I think I have to stop flying ANA. Kisha"
Ưu: "I liked my aisle seat. The plane was clean. Crew professional. Temperature comfortable. Pillow, blankets, and headphones given."
Khuyết điểm: "No instructions on how to use the remote for the television."
Ưu: "Service and so much free drink."
Khuyết điểm: "Nothing"
Ưu: "Very quiet. Plane very clean"
Ưu: "Staff was friendly, Aircraft was clean and tidy."
Khuyết điểm: "Food was poor, there was no space, even domestic flights have more space than this one.!!"
More Indian movies Travel kits were not provided in business class
Tight space, No onboard entertainment, food served not so appetizing. There are other $food$ choices but you have to pay extra.
Food could have been better. Entertainment was the same during both June and July. It could have been changed.
Ưu: "Crew was excellent"
Khuyết điểm: "Better seat cushions"
Ưu: "The service was outstanding! All of the flight attendants were amazing!"
Khuyết điểm: "In flight food service by cabin crew was spotty, sometimes they gave you coffee with dinner , sometime not, they are very forgetful. Please improve on this issue."
Ưu: "Food, service"
Khuyết điểm: "The space"
Ưu: "everything, the crew was efficient"
Khuyết điểm: "more African entertainment to be added on the Johannesburg route"
Ưu: "I always like Singapore Airlines. They should continue to be the best."
Khuyết điểm: "Some flexibility to select food choices even if we book the flight in short notice."
Ưu: "Newer Aircraft and very convenient"
Khuyết điểm: "I dont see any thing to improve"
Ưu: "SQ always the best service"
Ưu: "The crew was amazing"
Ưu: "I didn't like the trip much. After the trip we found out that our body was bitten by fleas. Our body is now full of rashes, every part of my body is so itchy. We was seated in 61A and 61C, seems like in the previous flight a dog was sitting there or some kind of animal that left fleas in the sit."
Khuyết điểm: "Please clean better the seats. This is unacceptable, not a good way to start a trip in Japan. We only hope to get better sitting in our last flight with SQ, from Japan to LA."
Ưu: "I like everything in Singapore airlines"
Khuyết điểm: "Nothing"
Khuyết điểm: "Reservation online"
Khuyết điểm: "Softer seats and more movies"
Khuyết điểm: "Cramped seats, no leg room, horrible food, stupid COLD snack!"
Ưu: "Extra leg room, great service and good food."
Khuyết điểm: "The entertainment system feels dated (no touch screen) manual rewinding of movies, selection of movies"
Ưu: "loved d bnew 787 dreamliner planes. loved d medium haul biz class seats."
Khuyết điểm: "everything is excellent frm d check in to d lounge to the plane , crew service , arrivals and lastly baggage handling ."
Ưu: "Customer service, food, seats"
Khuyết điểm: "N/A"
Ưu: "Hotel location is convenient, quite comfortable and clean."
Khuyết điểm: "I love the foods in Hongkong, so many varieties . Price wise is affordable."
Ưu: "The cabin crew were fantastic. Food was abundant. Most boarding systems worked well. Choosing seats was confusing on website so we were allocated seating. The newer planes had a fantastic touch screen entertainment system. The seats on the newer planes were much more comfortable and roomy"
Khuyết điểm: "The small seats are squishy on the older planes. The entertainment system on the older planes were dated and difficult to use. I felt sick after the flight to UK but felt fine coming home after one long flight on a newer plane."
Ưu: "Service, staff, food, and comfort! Def the better Business class seats I've had. This was the A380 and, the first legwas a 770 but that was really great also. Awesome work Singapore Airlines"
Ưu: "Easy red eye flight, just slept the whole way"
Khuyết điểm: "Singapore airline is always awesome. Crew professional and very caring"
Khuyết điểm: "First experience with Singapore where the crew made a negative impression. As soon as the plane pulled away from the terminal, crew members seemed rushed and frantic, literally running back and forth from Economy Premium to the galley gathering items. Approximately every 7-10 minutes, crew members would be running back and forth next to my seat with heavy foot steps, which would wake me up. I also noticed that certain crew members were shouting at passengers to get their attention instead of lowering themselves to be heard. One flight attendant almost spilled orange juice on me because she turned around too fast trying to serve drinks. I'm not sure if they were short-staffed, or if it was the influence of a certain crew boss, but something was definitely wrong."
Khuyết điểm: "Hostesses not so pleasant"
Khuyết điểm: "Inflight entertainment wasn't as extensive as in previous years."
Khuyết điểm: "I am a vegetarian and they served a chicken piece along with my main course."
Ưu: "The crew were excellent"
Khuyết điểm: "I'm 6'2" and the regular economy seats didn't give me enough to leg room"
Khuyết điểm: "Food not hood"
Ưu: "The seats are very comfortable. There was ample entertainment."
Khuyết điểm: "No complaints at all. They are very professional and I would chose them again."
Khuyết điểm: "Too salty Hindu non veg meal"
Ưu: "The presence and attitude of the flight attendants were highly pleasant and accommodating. The entire flight was very comfortable and made the 9 hour journey from Manchester to Houston Texas fast and enjoyable. The flight attendants always had a wonderful smile which felt genuine many a time and always made an effort to speak at the level of the passenger. When I had trouble connecting to the Wifi, one attendant even knelt down and connected my phone manually as I was not tech savvy in this regard. The food was of much higher quality as well compared to other airlines I traveled with on this trip."
Khuyết điểm: "Really the only issue was there was a 2 hour delay on departure, however this was due to issues out of control of the airline and I did not mind as the airline's ambience and my experience with it overshadowed any delays."
Ưu: "Staff managed to change seating due to height. Very accommodating."
Khuyết điểm: "Entertainment console dated. Sound very crackly. Video images not sharp."
Ưu: "Comfy chairs and good food on Singapore Airlines."
Khuyết điểm: "Some of the male crew didn't do anything, the females did all the interactive work in serving and helping the disabled as far as I could see."
Ưu: "Great flight and entertainment options, friendly crew, free wine :)"
Ưu: "The food was excellent for Vegan meals. The staff was friendly and attentive. The ability to see the flight path, air speed and such is very nice."
Khuyết điểm: "The entertainment was not the kind of shows I like. Never mind, I see the flight path and orher flight particulars."
Ưu: "The friendliness of the staff, the food and overall the experience."
Khuyết điểm: "That our bags weren't check in all the way to SEA"
Ưu: "Crew were helpful. Food was good, pillows and blankets in every seat was great. Seats a little small."
Ưu: "1) Crew very personable and accommodating 2) Food was good 3) Arrival on schedule 4) Entertainment system provided lots of choices 5) Baggage arrived in reasonable amount of time"
Khuyết điểm: "1) Economy seating was cramped (long-haul flights should have more spacious seating) 2) Crying babies made flight almost unbearable 3) Process of leaving the plane took too long because only one exit door was used 4) Departure delayed by 35-40 minutes (made up in flight)"
Ưu: "Hard to find lounge for bclass users"
Ưu: "clean aircraft and friendly cabin crew"
Khuyết điểm: "uncomfortable seats, average meals, poor infotainment selection"
Ưu: "Everything else was good"
Khuyết điểm: "Old aircraft with tired looking seats."
Ưu: "No fuss flight but lacking that something extra"
Khuyết điểm: "Extremely cramped flight in regular Economy."
Ưu: "For as long 14 hour journey they sure make it comfortable."
Khuyết điểm: "Plane was delayed and no apologies were made. We had to rush to our connecting flight."
Khuyết điểm: "Flight was delayed, but other than that, flight was great."
Ưu: "The service was amazing. The flight attendants were all so friendly and eager to assist. The meals were very tasty and complimentary wine was such a treat. Blankets were nice and thick, pillows were comfy, and you even received a little bag with socks and toothbrush."
Khuyết điểm: "Can't think of anything:)"
Khuyết điểm: "The crew should speak up and wait for answers before moving quickly away with beverages. Seat cushions are hard and thin. movie selections are terrible and few. worst selection ever."
Ưu: "Good service"
Khuyết điểm: "Update new movie"
Ưu: "Crew members were as friendly and helpful as always"
Khuyết điểm: "Being disabled doesn't always mean that you get on and as quickly as you would like. We were the first off in SeaTac, but the last to be taken to Passport control."
Ưu: "The flight was great. Very comfortable chairs. Wonderful lunch. professional service Alex"
Ưu: "The crew and service (business class) were excellent: attentive, polite, and responsive. The food was good, but not quite up to the people (because they set such a high standard)."
Khuyết điểm: "The lie-flat seats in the A-350 from Hanoi to Seoul are much better than the seats on the aircraft used between Seoul and Honolulu (which I think was an A-330)."
Ưu: "Flight attendants were amazingly awesome !"
Khuyết điểm: "Foooood Asiana airline foods are worst"
Ưu: "Crew team is nice and friendly."
Ưu: "All staff were very nice and kind. Best experience!"
Khuyết điểm: "None"
Ưu: "The check in crew in Fukuoka were excellent! Nice smooth fast flight. Will definitely fly with them again!"
Khuyết điểm: "I would love a vegetarian option!"
Ưu: "Everything went smooth. The temperature of the cabin was good. The crew were on it. Food and entertainment was great!"
Khuyết điểm: "That they gave up our seats when I already confirmed and picked them a few months ago when I purchased the ticket. I was told the airplane changed and our seat assignment is different. They wanted me and my 80 year old Mom siting in different places. I refuse and explained she can’t be by herself and showed my confirmed itinerary seats. She then found seats for both of us to sit together."
Khuyết điểm: "Very limited selection that repeats over both segments"
Ưu: "The food was excellent."
Khuyết điểm: "The seat back wasn’t comfortable."
Ưu: "the very punctual flight"
Ưu: "Facial mask pack service"
Ưu: "Newest Airline A380 Friendly, kindly crew"
Khuyết điểm: "Very unorganized boarding process."
Ưu: "My seat reclined more than usual"
Khuyết điểm: "Their website that said that we could pay to use their lounge but when got to the lounge , I couldn't and had a 10 hr layover when I expected to be able to use it"
Ưu: "The flight attenants beautifull"
Khuyết điểm: "English subtitles for movie collections"
Ưu: "I truly appreciate, especially on a long flight, the extra leg room in between the seats. All the flight attendants were super nice & the food was awesome!"
Khuyết điểm: "My only "annoyance" was the touch screen tv was a little difficult to use. Due to the over use of the tv, I had to touch the screen several times to complete the function I was asking it to do. So overall an excellent flight!"
Ưu: "Very good service."
Khuyết điểm: "The flight attendants took WAY too long to gather the food trays after the passengers had eaten. They should make many more trips throughout the journey serving water and juices."
Khuyết điểm: "Weighing hand carry bags in Manila"
Ưu: "Asiana's pilots? Awesome they are fantastic when it comes to landing ang taking off? Very very smooth you don't feel it you don't feel a bump , that's one thing I like and the best quality of this airline! Fantastic ... I have taken asiana airline all the time"
Khuyết điểm: "Sometimes food but it's okay."
Ưu: "Food o utstanding for economy....a as good as air France Movies selection excellent"
Ưu: "The crew was fantastic as always."
Khuyết điểm: "It seemed like the air conditioning wasn't working so the flight was really warm and uncomfortable. I was trying to fan myself with the emergency exit handout. Also, the tv screens were really small, old, and didn't have a very good selection of movies."
Ưu: "Overall, most liked , the food"
Khuyết điểm: "Nothing encountered so far"
Ưu: "Everything it was great experience flying with asiana"
Khuyết điểm: "Crew was very attentive"
Ưu: "There is plenty of leg room. Food is good compare to other airline."
Khuyết điểm: "Long layover."
Khuyết điểm: "No good Korean movies to watch."
Ưu: "Halal food like fish or fried rice with egg would be a better options"
Khuyết điểm: "Rice porridge"
Ưu: "Enjoyed an upgrade to upper deck of A380-800. Seats were very comfortable and privacy of having single seat was excellent. Entertainment was easy to enjoy. Service as always on Asiana was also excellent."
Ưu: "Everything went smoothly. The seats we comfortable and the food was pretty good. I would fly Asiana again without hesitation."
Khuyết điểm: "Nothing. Had a great experience."
Khuyết điểm: "No vegetarian option for meals like most other flights have these days. On the return flight I even tried to book one online and could not find where/how to do it. I also asked upon check in and was told it takes 2 days at least to request a veggie meal. This is really pathetic considering I'm flying from a part of the world that has a high Buddhist population."
Ưu: "Quick boarding, on time, nice crew, clean plane"
Khuyết điểm: "After 20 days of returning..movies option hadn't chnged."
Ưu: "Overall Asiana offers very good service on their flights. It was a newer plane and provided limited in-flight entertainment options (movie selection was rather limited, no games). Crew was very efficient and things moved very smoothly. No complaints!"
Ưu: "Service was great, couldn't complain"
Khuyết điểm: "older plan, IFE is quite outdated"
Ưu: "just the low price"
Khuyết điểm: "very rude wheelchair attendants , really bad food, dirty lavatories. the worst part are the really really rude wheelchair attendants , disrespectful to the older and special needs passengers. they were shouting at each other and were not attentive to the passengers ' needs or comfort."
Ưu: "Crew, food, all was good."
Khuyết điểm: "When I began my trip at ORD my niece upgraded my ticket to business. At approximately $3400, plus my initial ticket price, due to a health reason my niece had. She wanted me near her for assistance. We were told there the business seats were full with the Seoul Hanoi flights. There was no adjustment for the economy price on those legs of the flights. When we got to Seoul, the whole business area was empty. We were informed by the staff no seating adjustment could be made. A form was completed in regards to the inability to make adjustments. My niece, Julie Cowling, emailed Asiana the day we arrived in Vietnam, the day before we left to return home she recieved a reply. She checked with the ticket counter in Hanoi, prior to our departure, they were unable to make adjustments. There were seats available. This was very frustrating. Routinely airlines can make the seating adjustments."
Khuyết điểm: "Food was not very good"
Ưu: "Boarding and on time flights"
Khuyết điểm: "No personal tv on flight"
Ưu: "good entertainment system"
Khuyết điểm: "It sounds like a small thing, but, seats were much too hard. which made long flight torture. cabin temp was sweltering hot."
Ưu: "The flight attendants were responsive and polite. The foot rests at the economy seats were a nice bonus. The bathrooms were well stocked and mostly clean. The entertainment was OK. There were mostly action movies which aren't my thing."
Khuyết điểm: "The check-in line was about an hour long. There were way too few people at the counters for a very large plane. I pre-weighed my bags on scales that weren't being used and moved things around. The really stressful part was my carry on bag. It was overweight and transferred things to my handbag and into my suitcases as much as I could. The only things in my carry on were my laptop and medication. It was still 2 kilos overweight. I appealed to the manager who said I had to check it. Checking a bag with my medication would be dangerous to my health and we know they wouldn't reimburse me for the theft of my laptop. The manager, Yeonju Lee (first name may be spelled incorrectly) was completely inflexible and devoid of compassion as was the check in agent. They said the restriction was due to security measures, which is a lie. I've traveled all over the world with carry on over 20 pounds and there has never been a problem. They said I had to correct the problem in 7 minutes or I would not be allowed on the plane. Ultimately, I almost missed the flight. I had to ask people in the security line if I could go ahead of them. If I can avoid it, I will never fly Asiana again. The seats are hard as rocks which is difficult for a 14 hour flight."
Khuyết điểm: "No drinks except for water were served. It was terrible."
Ưu: "Music options in entertainment suite were surprisingly diverse and top notch Food and service among the best in any economy class Hassle free boarding onto connecting flight after delayed first leg"
Khuyết điểm: "Quite uncomfortable 777 economy cabin"
Ưu: "The outlet on the armrest for the headphones was broken. 10+ hour flight and unable to watch a movie or listen to music. Flight was fully booked, so I was unable to move to a different seat. Flight attendants were very kind. Food was terrible and it took forever to get a drink - served AFTER the meal was served. When later beverages were offered, it was coffee/tea at one point. Other than that they walked around with a tray occasionally with glasses of orange juice or water -- no ice. Only passed through with the full beverages cart once during the fight. I completed a complaint form and still have not heard back from the airline. Paid full price for a one-way ticket. Did NOT get muy money's worth."
Khuyết điểm: "See above"
Ưu: "The service was very good. The crew and staff were courteous, fast and efficient. We left on time, they didn't lose my luggage, they communicated with the passengers very well. I like the legroom in the aircraft and the overall cleanliness. I will definitely fly Asiana again and recommend it to others."
Ưu: "Ok space between the seats, no wait time"
Khuyết điểm: "Everything was good except for the awful food and no veggie options, but I don't expect much from such a short flight."
Ưu: "All was fine !"
Khuyết điểm: "All was perfect."
Ưu: "Flight was on time"
Khuyết điểm: "Despite pre ordering, no special meal. Flight attendants were rude"
Khuyết điểm: "The whole booking experience and long phone and frustrating. Long phone calls with not very knowledgeable/understanding staff for clearing payment with Momondo was a farce. Using a corporate credit card I have used for several years. I didn't get confirmation before I went to bed. Only next morning, when I woke up 5 am for getting my flight, I finally had the confirmation. Could never get it before I went to bed 1.30 but - but they could confirm the payment was done alright! Hurray! Never booking with Momondo/Kiwi again."
Khuyết điểm: "Hello, My name is Mikyoung Seo who tried to book the flight tickets through your website. I got the e-ticket from you after buying the ticket by my credit card but a miniute later I got the other email from you regarding Thai airline did not process my flight so you recommended me to buy another ticket. So I bought another ticket. Today I found out in my credit card invoice there is a payment to charge for the first flight. Please cancel it before my money going out. I have all emails and documents regarding this issue. Please contact me with my email email@example.com Thank you. Mikyoung Seo"
Ưu: "Would fly again. Really great airline. Food, staff and comfortable"
Ưu: "Nothing was amazing."
Khuyết điểm: "Again, seats were uncomfortable and cramped."
Ưu: "First and only time on an Airbus 380. Amazing to see how such a large bird can leap daintily into the sky without any effort. Wonderful decor. Very pleasant and attentive flight crew."
Khuyết điểm: "Nothing negative, however was worried that the route might not be economical as such a large capacity plane was virtually empty. On the plus side, had empty seats all around."
Ưu: "Improve entertainment & Food"
Khuyết điểm: "Seems like a simple thing but they should give Lao immigration paperwork out to passengers. No reason to not do this simple courtesy that all the other airlines do."
Ưu: "Crew were fantastic and flight was comfortable"
Khuyết điểm: "Flight was delayed by around 15 mini"
Ưu: "Nice plane. Seats fairly comfortable. Pleasant crew."
Khuyết điểm: "No boarding organization (board rear seats first), mass chaos. Seafood spaghetti should be eliminated as menu item."
Khuyết điểm: "Excellent service and perfect time."
Ưu: "Courteous and professional stadd"
Khuyết điểm: "Some hurry up but not overly so"
Ưu: "Very short flight"
Khuyết điểm: "N/A"
Ưu: "Ho Chi Minh City- Bangkok flight was good but BKK-Kolkata was uncomfortable. Look like very old business class set up. Overall is average standard."
Khuyết điểm: "Business class seat in BKK-CCU sector. Food quality is substandard."
Ưu: "Airline and cabin crew services are great. Comfortable seats. Nice perfume available in the toilets."
Khuyết điểm: "Board was troublesome and wasted alot of time as the tube was not used.had to walk down a flight of stairs then wait for mini bus (with very limited seats), then take it for around 5-7mins drive to reach the plane. Then wait for the previous minibus's crowd to clear then walk another flight of stairs up the plane :( I can accept this from a budget airline but not a commercial airline at a usual well-equipped airport especially when it's at its own home country."
Ưu: "I liked that they enforced the rule on boarding by rows as many airlines have given up trying to do that and its a free for all especially with certain groups of people."
Khuyết điểm: "Food was alright, i had better food in Bangkok airways"
Khuyết điểm: "Food is great!"
Khuyết điểm: "Boarding - No announcement regarding boarding, people were unsure when boarding would commence and reason for the delay. Comfort- it was very hot, as temperature control is activated by staff; I asked staff to turn on air conditioning in my area as it was very hot and stuffy, but it was still hot and fairly uncomfortable."
Ưu: "Absolutely amazing airline"
Khuyết điểm: "Nothing"
Khuyết điểm: "Hard to see screen for the movie. You see your own reflection too much. Flight was delayed a a half hour."
Ưu: "Service, client treatment, food"
Khuyết điểm: "N/a"
Ưu: "Very nice and friendly staff. We were fed a small meal on a very short flight."
Khuyết điểm: "Ran an hour behind schedule. We boarded on time and then got delayed waiting for air traffic control. Landed about 40 mins later. Considering it an was an hour flight, a little annoying. We didn’t have another flight to catch or somewhere to be, but it could have been troublesome for others."
Khuyết điểm: "Severely delayed. Flight circled over Mumbai for over an hour. When we landed doors were locked and we were.told airline staff had the keys."
Ưu: "Flying a 747 was great! Friendly service."
Khuyết điểm: "Everything was fine for what I paid."
Ưu: "Check in staff were very nice"
Ưu: "The pre-ordered seafood meal was excellent. The flight crew was very good."
Khuyết điểm: "The seats (bottom) have become worn and caved in. And the head rests are as flat and hard as rocks. They need to be changed ."
Ưu: "Attentive staff that managed to squeeze a quick food service on a short flight."
Ưu: "nice crew"
Khuyết điểm: "very old style business class seats"
Ưu: "Wow, a 747 offloaded by busses, what a ridiculous idea!"
Khuyết điểm: "Wow, a 747 offloaded by busses, what a ridiculous idea!"
Ưu: "on flight entertainment made the long flight easier to deal with"
Khuyết điểm: "nothing everything was perfect"
Ưu: "The Cabin Crew were very attentive & nice. Great customer service."
Khuyết điểm: "It’s time for the 747 to retire. It looked tired and worn."
Ưu: "Punctual and efficient flight"
Khuyết điểm: "Food was poor and staff were not at all friendly"
Khuyết điểm: "no headphones or media available."
Ưu: "Stewards were very polite and helpful. Even offered me extra meal without request. Clean, comfortable aircraft unlike most South East Asian aeroplanes. I recommend THAI Airways."
Khuyết điểm: "Seat wasn't spacious enough but that is the case with almost all airlines if you are flying economy class. Food was prepared for Asian taste only. I guess that is understandable."
Ưu: "All of the above mentioned service."
Khuyết điểm: "All of the above mentioned service."
Ưu: "Flight was fine. Good entertainment. Skychat nice add on"
Khuyết điểm: "Service not responsive when you called them. When seated on the middle sometimes difficult to get out, that's why the is a call button. The only problem, no reaction when activating that light."
Ưu: "Everything ok But just Ok"
Khuyết điểm: "Bossy staff seemed to much trouble stretching your legs made you feel like you were in the way!!!!"
Khuyết điểm: "Also, plane deplaned by stairs and buses though there were many empty gates and jetways."
Ưu: "Staff was courteous and accommodating. 747 is still one of the best planes out there, quiet, powerful, and lands softly."
Khuyết điểm: "Seats in business do not fully recline, which is hard to sleep on. Also the seats are very hard and uncomfortable for business. Not much padding to sleep on."
Ưu: "They maintained darkness inside the cabin, thus I could relax well."
Khuyết điểm: "Food was not good, also they served dinner at 5 pm which was very early for me. I had late lunch at 1:30 and was not expecting dinner at 5 pm. I did not feel hungry and so refused the meal. Unfortunately they served only a cup cake later in the evening. It was a 6 hour flight, thus a small cup cake late in the evening did not suffice."
Ưu: "staffs were helpful and smiling, food was nice and plenty"
Khuyết điểm: "seat reclination and shape were not so comfortable, PTV was old and not sharp"
Ưu: "quick flight"
Khuyết điểm: "na"
Ưu: "Crew was nice"
Khuyết điểm: "Ordered prawn and was given chicken Headphone jack is not working properly"
Ưu: "Knowledgeable and attentive staff who all have some experience with English. Great food and entertainment with plenty of options (just remember to select your meal choice online 48hrs+ before departure). To top it off you are supplied with a clean blanket and a pillow to insure your comfort."
Khuyết điểm: "You just can never seem to get completely comfortable particularly when trying to sleep, but that is the same on most planes."