so upset with the poor customer service I have received.
I love Japan Airlines specially the food and crew
The issues not caused by JAL but Americans airlines(AA). Since the ticket was purchased through AA we where froce by AA to use there baggage rules which are very restricted when you think of AA think Spirit Airlines. AA add $400 of baggage fee to ticket that would been free if we used the baggage rules of JAL. JAL siad they where froced by AA to collect the fee that was charged to AA.
Excellent staff , helpfully agents...crew is efficient and food is good and plentiful servings , decent coach leg room. 777 remains 3-3-3 which is nice ....just entertainment choices are limited and not very interesting with limited movie or music choices
Never even got on the plane . Kayak and Japan airline poor customer service . Had boarding issues due to a layover restriction in Japan. Was notified less the 24hrs prior to departure time … worst worst
Only thing i have to said is rough landing and food is not great so does the entertainment.
Khuyết điểm: "Economy seat was very uncomfortable even though it reclined a lot. Was very disappointed I could not sleep on 12 hour flight. Arm rests too low? Shape of backrest was odd. Maybe provide a bigger pillow in addition to neck pillow to have something to rest arms on. Also tou need more movies. Singapore Airlines has many more options. Overall airplane, crew and food were very nice"
Ưu: "Easy boarding. Very nice crew."
Khuyết điểm: "I was unlucky and got the corner rear seat that had no window. Glad it was a short flight!"
Ưu: "the Level of service and the Japanese culture was evident at every moment of this flight. Our boarding process was delayed by almost an hour, and it felt like every 5-10 minutes we had an update as to what was going on and why, then passports were checked early, and service was top notch."
Khuyết điểm: "In my perfect world, we would have updates way in advance if there are mechanical or airport issues but that is a slim to none chance. That is about it. Everything else was amazing!"
Ưu: "Two choices of meal and friendlier staff. Props to JAL."
Ưu: "The business class layout was very good. Seats comfortable with excellent cabin staff and the food and its presentation was A+"
Khuyết điểm: "Hard to think of something here...possibly better movie selection and having to bus from plane to terminal... But that's about it!"
Ưu: "Premium economy is more worth that the price"
Ưu: "Great crew! Easy transfer. Handled our luggage very well! Will fly again. Food was good!"
Khuyết điểm: "More movie options would have been nice."
Ưu: "We traveled with our 1.5 year old and JAL was incredibly accommodating and made our trip very enjoyable. They went above and beyond to make sure our trip was smooth and provided impeccable service."
Ưu: "Japan Airlines hasn’t the best customer service of any airline I have ever flown. Flight attendants aren’t very friendly and they give you a lot of food. The entertainment was great as well."
Khuyết điểm: "The staff at Tokyo Narita was slow and unfriendly, which doesn’t reflect well for Japan air."
Ưu: "Inspire of bad weather, the pilot executed a perfect landing !"
Khuyết điểm: "No complaints! Not even one!"
Ưu: "JAL went above and beyond. The aircraft was very comfortable, temperature was near perfect.. Onboard entertainment was very good. Flight attendants were very friendly, very helpful. And with out a doubt, this was the best meal I have ever had in-flight."
Khuyết điểm: "N/A"
Ưu: "The drink which call Kiwi which taste was so nice."
Ưu: "I loved the food and presentation. The service was excellent, very attentive stewardess."
Khuyết điểm: "There was the boarding from Tokyo to New York, where the selected gate did not have a comfort room. You have to back upstairs walk for quite a distance to use the toilet. Inconvenient and time consuming lugging your things with you."
Ưu: "I was very surprised Japan Airlines staffs welcomed at boarding gate in Chubu Centrair,Nagoya with friendly smiles, chocolate and a mask for the upcoming flight. Also very comfortable seat, friendly crews during flight. One of the best flight !"
Ưu: "The high level of service and attentiveness"
Ưu: "Great crew, good food selection."
Khuyết điểm: "Everything was good"
Ưu: "The crew, the flight, the pilot to cabin communications, the food, USB hookup, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your travels."
Khuyết điểm: "My original flight was late and pushed my entire schedule back. I had 15 minutes to deplane and get to my connecting flight. This caused a lot of stress on me however, the Japan airlones Crew escorted me (we ran as fast as we could) to my next flight so that I wouldn’t miss it. I boarded with 1 minute to spare which is way too close for my comfort."
Ưu: "The Crew"
Khuyết điểm: "This terminal is not easy to find. You have to take bus from the main terminal."
Ưu: "JAL is a great airline. Love flying on them. great crew. roomy and comfortable."
Ưu: "Crew was polite and courteous, spoke multiple languages, they came around multiple times to offer beverages, pilot/staff kept us informed about reason for delay to gate, arrived earlier than expected, usb charging available, bathroom was cleaned multiple times during flight, clean bathroom, and there were toothbrushes/sanitary pads available in the bathroom, and enjoyed that they had Haagen Daaz ice cream."
Khuyết điểm: "The pocket in front had no room to put a drink/bottle. Food was relatively better compared to other airlines but okay. Movie selection was good but compared to other airlines has less."
Ưu: "Everything. Was just outstanding."
Khuyết điểm: "No complaints"
Ưu: "I really loved the food they served on the airline, along with the entertainment and the stuardesses. It made for a very enjoyable trip."
Khuyết điểm: "There wasn’t anything that I disliked. Of course the seats were uncomfortable, but that’s expected for Economy."
Ưu: "JAL was very flexible with me leaving a day earlier due to tropical storm which I greatly appreciated"
Khuyết điểm: "would have liked more food options and recent movie selections"
Ưu: "Still, love JAL's customer service from the cabin crew. The flight attendants are always friendly, courteous and professional. They do a great job of meeting and exceeding passengers expectations"
Khuyết điểm: "The cabin area was extremely warm; at one point, I had to take out the safety card and fan myself. There was no explanation why the approximately 5-hour flight was uncomfortably warm. During the flight, I woke up from a sound sleep because of the heat in the cabin."
Ưu: "From start to finish, we were amazed by the customer service of Japan Airlines. Altogether we we had a 14-hour day or so of flying with two small children and it could have easily been a 20-hour-or-more day of flying had Japan Airlines not been so great at what they do. We can't say enough about how amazed and blessed we were by their customer service."
Khuyết điểm: "Having to pay for wifi and not having access to power outlets. Everything else was amazing and honestly these minor things were very forgivable given the great entertainment choices that came along with the plan ride and and the amazing customer service."
Ưu: "service is great!"
Khuyết điểm: "nothing"
Ưu: "The flight attendants were so nice and gave a gift to my wife and I when they found out we were traveling for our anniversary! Everyone was so respectful and the food service was awesome. We even flew economy and had a great time!"
Khuyết điểm: "Didnt realize that Veg Meal, i needed to explicitly request while checking in. ended having bread butter and deserts"
Ưu: "Everything was on time. Crew was outstanding."
Khuyết điểm: "Very long lines at the security gate at Itami. Difficult web check in."
Ưu: "The stewardesses were wonderful-kind, considerate and hardworking. They gave us constant attention offering drinks. I would love to travel with them again!"
Khuyết điểm: "Nothing- I'd fly with them anytime."
Ưu: "Friendly staff"
Khuyết điểm: "only drink provided but no snack"
Ưu: "The excellent service and courteous staff."
Khuyết điểm: "Three babies were crying throughout the flight which made the flight in uncomfortable. The flight attendants were spending a lot of time accommodating the babies and parents requests."
Ưu: "They were super considerate the entire flight."
Khuyết điểm: "too little legroom seating is designed shorter legged Japanese"
Ưu: "fine food, the pilot handled a typhoon like a pro"
Ưu: "Amazingly polite, smiling happy people. Respectful, it actually makes your day to deal with employees like this."
Khuyết điểm: "Nothing. Was great."
Ưu: "great service and help with everything!!"
Airplane food was not good from Manila to Chicago. But the flight from Chicago to Manila - food was great! Big contrast
Khuyết điểm: "Selecting seats online"
Ưu: "Food, seat comfort, service"
Ưu: "The plane was ghetto and old and there was only one tiny restroom for the entire economy class."
Khuyết điểm: "A newer plane with more restrooms would be great."
Khuyết điểm: "Mid night snack can be improved, it’s too small a portion."
Ưu: "The seat was great."
Khuyết điểm: "Overall, it was a great experience. Boarding is very fast compared to US airlines."
Khuyết điểm: "My experience overall is fantastic"
Khuyết điểm: "Five delays and three gate changes are not cool"
Ưu: "The crew was great, friendly and helpful. The food was good and the overall service on the plane was great."
Khuyết điểm: "Our flight was delayed from Los Angeles and we did not make our connecting flight in Tokyo. The next option they had was a full 24 hours later so we ended up taking the train. I tried to make adjustments to one of my flights for the return home and was told that is not an option."
Khuyết điểm: "Purchased tickets through Kayak on ANA with confirmation. Bumped to United after confirmation. Although I realize both companies are Star Alliance, the bait & switch is unacceptable & I would NOT have purchased these tickets for United. Flight had much more turbulence than my experience on ANA which is why I refuse to fly any other airlines. Will recommend against Kayak to everyone I know."
Ưu: "Flight departed on time, landed on time....excellent service, too."
Khuyết điểm: "Nothing"
Ưu: "Great experience overall."
Ưu: "The stewardesses were kind and courteous, attending to every need with a smile."
Khuyết điểm: "Not vegan/vegetarian options for meals. Also if you are able to upgrade from economy seating, do so! Your legs will thank you for it. L"
Ưu: "Everything on time"
Khuyết điểm: "no outlet to charge phone"
Ưu: "Had the katsudon and it was great, love the little tapas dishes they include with it."
Khuyết điểm: "Would have loved to get a hot towel and slippers. 787 got quite cold when sitting in the middle section. Didn’t seem to have any way to control it."
Ưu: "The crew are all nice and helpful"
Ưu: "Plane not full so had 2 seats to myself. Stewardesses nice but didn’t all speak English."
Khuyết điểm: "Only got asked for a drink one time. I could have used a snack,but I was trying to sleep so maybe they just didn’t disturb me. Left bright lights on whole trip. No Wi-Fi on this flight available."
Ưu: "Very nice, new plane. Clean bathrooms. Good amount of legroom. Polite staff. Easy check-in process. Kid-friendly. God entertainment system."
Khuyết điểm: "Limited entertainment options for kids."
Khuyết điểm: "First, I did an online check-in and was able to secure a seat for the first leg of the flight, but was able to get any information on my second leg. So when I arrived at the Thai Airways counter to load in my bags I asked the Thai Airways representative about the missing information. His response was that he could not get into the ANA system and that I have to go to the ANA counter to ask for that information. Given that my layover in Narita was only about 45mins landing to going to the gate, I was not comfortable with not knowing if I would be on that flight or not. The Thai Airways representation at the boarding counter did help me a bit and got in touch with a guide in Narita to help me get my luggages and get to gate properly. I wanted to note that we did not arrive in Narita on time due to the high air traffic so the plane had to circle around for 15 mins. When we finally landed I had about 15 mins to get through the custom and ran to my gate. When I received my ticket I was shocked that I got a middle seat on a 13 hours flight! If I have known this earlier I would have paid for a better seat, but since I was not able to check-in online and didn't receive any info about this flight prior to boarding I was not allowed to change on this full flight. In addition, the plane ride was awful. The food was disgusting and the seat was very uncomfortable. The seat did not even recline back! I don't expect much from a short distance flight but for a 13 hour long flight, I at least expect the seat to be slightly better than sitting on a rock against a brick wall. All in all, this was a HORRIFIC EXPERIENCE I went through. The stress and the discomfort on the plane was an experience that no one should ever feel while traveling. It was an awful nightmare on an ANA flight. I would like a refund on this flight with no exceptions. Sincerely, Jessica Saesue"
Ưu: "Staff are super kind."
Khuyết điểm: "---"
Ưu: "Seats and service"
Khuyết điểm: "No complaints"
Ưu: "Cheap prise"
Khuyết điểm: "Food and entertainment"
Ưu: "Staff were pleasant. Flights left on time. Really enjoyed the ANA lounge in Haneda."
Khuyết điểm: "The food met airline standards, which are generally pretty low."
Ưu: "The flight attendants in the Economy Class did an excellent job throughout the flight."
Khuyết điểm: "There was nothing I did not like."
Khuyết điểm: "Plane small and cramped didn’t like that we had to be shuttled to the plane not we had to pick up luggage from Narita to itami"
Ưu: "The plane was very clean. Staff was very polite and helpful. Foodoffering was very good."
Ưu: "Legroom is good, you don't need to recline the seat"
Khuyết điểm: "Food wasn't the best"
Ưu: "I've flown with ANA before and they never fail to impress. Service is impecable, staff are nice and the new boeings are awesome. Seats can be a bit cramped but we were in economy and it's a 9 hour flight so some discomfort is expected. The 3 meals served are complimentary and very much appreciated. The entertainment system is an easy to use touch screen with great options from Hollywood and other movie sources."
Ưu: "The leg space and the comfortable chair"
Khuyết điểm: "The crew they hardly speak English but its ok"
Ưu: "The service, our seats, overall comfort and cleanliness of the plane."
Ưu: "The staff are friendly and helpful. The seat is very comfy"
Khuyết điểm: "Nothing"
Khuyết điểm: "Nothing"
Khuyết điểm: "Disappointed that they would not do anything to allow my son and I to sit together. I ended up in a window seat and my son was in a middle seat 5 rows apart. You would think they could find some combination of a middle & window by moving a couple of single travelers but NO. Kept saying that it was a full flight so no go. It's not like we demanded an aisle seat. Just left a "bad taste in my mouth". Not the ANA service that I am used too."
Ưu: "This was a pleasant flight. The crew was very friendly and considering I almost missed my flight, due to my own negligence, the airline was amazing in making sure I made it."
Khuyết điểm: "I can't think of anything to not like. It was a short and easy flight."
Khuyết điểm: "I did not like the delay of the plane which, instead of taking of at 10pm took off at 7h45 am."
Ưu: "The flight attendants treat passengers as valued guests. The check-in clerk gave me an exit row with extra leg room without me requesting it and without charge. Average time that you need to be at security ahead of your domestic flight = 15 minutes! As with everything in Japan, flight left on time."
Khuyết điểm: "The connection time of 1.5 hours with my flight to Canada was a bit short. I had time to get through security at Narita, find the right gate, visit the facilities, and buy a bottle of water and that's all."
Khuyết điểm: "Queued up with other Star Gold etc. customers (they have 2 queues, one for Diamond and one for other statuses). There's a sign on a pole. People queue up, then they swivel the pole round so I'm in the wrong queue now. Try to move, lose place in queue, they swivel it back the way it was... Good airline but boarding especially for domestic is disorganised with poor signage etc."
Khuyết điểm: "It was very warm on the plane."
Ưu: "The crew"
Khuyết điểm: "No food available only drinks"
Khuyết điểm: "Flight were shaking badly several times and I feel dizzy"
Ưu: "Everything about my flight was wonderful. The staff was always extremely helpful and happy. The plane was new and comfortable. Meals were good. Flight was on time. Everything went as best as it could."
Ưu: "Crew services"
Khuyết điểm: "Seat space, window side, especially foot area no space for my bag and legs"
Ưu: "I have two flight which is United and ANA. I love ANA so much especially the food!! And the crew!!!. The food is the best! I love it!! And the crew is so friendly, professional and lovely."
Khuyết điểm: "So far I don't have"
Ưu: "Once again friendly and very helpful"
Khuyết điểm: "I had to wait and take a two hour flight later because there wasn't enough time to take the shuttle to the domestic part of the airport.,"
Ưu: "Check in was easy and staff and crew were very polite."
Khuyết điểm: "Headphones didn't work well. We had pre-ordered a child meal 24 hours in advance but did not receive it."
Ưu: "Fast flight"
Khuyết điểm: "N/A"
It was JFK to ICN, 70 min stay, then ICN to PUS. JFK to ICN flight was delayed 1 hour, and arrived at ICN about 30 min late. There was only 70 min stay at ICN to change flight. But because of the delayed arrival, I had only about 30 min to change flight. Koreanair waited for me while I was running to the gate. I almost missed the ICN to PUS flight. I suggest Never take this particular flight connection.
Everything. Was great except the delay.
Khuyết điểm: "Korean Air was wonderful. BUT KAYAK made my reservation through KIWI.COM which is absolutely horrible. My reservation was ONLY for Dallas to Incheon. They booked me a ticket all the way to Singapore without ever asking my permission or informing me. As a result, I was unable to use the ticket, and had to purchase a new one at the airport ticket counter. I called them several times to attempt to fix the issue, but they were utterly unhelpful. I have requested a refund, but am not hopeful based on their past performance. KAYAK should cut all ties with KIWI if it wants to remain reputable."
Ưu: "Crew was grest and helpful"
Khuyết điểm: "Seats on 777 are not padded very well for a 14 hour flight"
Ưu: "The crew were good and very pleasant."
Khuyết điểm: "The food was pretty gross. I don't know how you can pass that for food."
Ưu: "Great flight attendants left me alone to sleep."
Khuyết điểm: "Korean Air cabins always seem a little warn to me by about five degrees."
Ưu: "Crew was amazing"
Khuyết điểm: "Seats was kinda uncomfortable. Leather seats would be great"
Ưu: "Food delicious! Flight attendants very attentive, helping with babies and really doing more than I’ve ever seen."
Ưu: "The crew was on it when it came to responding to the call button."
Ưu: "Wouldn’t allow me to board with no explanation and the third party company Flyus.com is a complete rip off"
Khuyết điểm: "Use better companies to book your tickets"
Ưu: "I love Korean Air"
Khuyết điểm: "No complaints!"
Ưu: "Flight attendants friendly and helpful."
Khuyết điểm: "My luggage was not put on my flight and I had to wait a day. Also the person next to me had a dog that died on the flight."
Ưu: "Short flight"
Khuyết điểm: "Dont have lots of option on movie"
Ưu: "Stewardess service was good. Food was ok . Seats on the economy was good too plus the movie"
Khuyết điểm: "Everything was good"
Khuyết điểm: "Attendants were all business, no smiles. Movie selection was limited."
Khuyết điểm: "Food and entertainment were not offered so I can’t rate them."
Ưu: "Very clean and polite flight crew."
Khuyết điểm: "I wasn’t able to choose my seat at 24hr check in so I was stuck in the middle and getting out was awkward as I would have to wait for person in aisle seat to eat, wake up or get up themselves."
Ưu: "Very clean, you’re given headphones, slippers, toothbrush and toothpaste, blanket and pillow, wine or beer at no charge to you"
Khuyết điểm: "On our Round trip we were delayed due to flight crew both times"
Khuyết điểm: "flight from bos to new york was canceled. i did not receive any updates via email or phone. i got an email at 12am saying this flight has been canceled. i was not notified on what my flight has been updated to. i had to call and go to the airport 4 hours earlier."
Ưu: "Got exit row seat. No extra charge."
Khuyết điểm: "Everything was great"
Ưu: "Friendly service"
Khuyết điểm: "Didn't dislike anything"
Ưu: "Great service, good meals and frequent beverages at no charge. From the paper slippers to the warm wash clothes that were passed around at one point, I’ve never been better taken care of on a plane. Passengers comfort was taken into high consideration."
Ưu: "Flight attendants were very nice and leg room space was more than other flights"
Ưu: "The movie selections were pretty good and was enough entertainment for the long flight"
Khuyết điểm: "The flight delay forced us to run from one end of the Incheon Intl Airport to another to catch our connecting flight."
Ưu: "Was very far but the crew was very helpful and attentive all the way here. We had an infant with us and the crew did everything to make him comfortable when he was fuzzy."
Ưu: "very accommodating for handicap"
Ưu: "Cleanliness and professional crew."
Khuyết điểm: "Food."
Khuyết điểm: "Only real complaint I have and I don't even know if it's a valid complaint but seats were small and the remote to control the in flight entertainment was broken."
Ưu: "Service was not bad, was clean and polite crew."
Khuyết điểm: "My ticket did not have the boarding gate number and information send me to the wrong gate and I missed my flight, I had to wait for another 10 hours for the next flight and I was told that I must pay $120, after long negociation, staff waived the fees but I had to wait for more than 10 hours at airport and missing my flight and everything connected to it."
Ưu: "Food, service"
Khuyết điểm: "Nothing"
Ưu: "The crew was so helpful and accommodating with my meal and all aspects of the flight! They were just so nice and I usually done get that with other airlines that I've flown. They were so accommodating it was my first time flying Korean air and I would definatly fly it again! You have plenty of leg room and it was just a pleasant flight!"
Khuyết điểm: "I wish they had a few more updated movies and kids movies other than that no complaints"
Ưu: "Great Service, enough leg room for someone who is 75 inches in height, good food, and an on-time arrival."
Khuyết điểm: "I can't flight. What happened?"
Ưu: "There was enough leg space even though we were couch and the flight attendants were nice. They also fed us regularly and gave out snacks and drinks so this made the 15 hours plane ride more pleasant."
Khuyết điểm: "It was HOT. We and other passengers told the flight attendants about the heat but nothing really changed. The air circulation was poor and people were sweating on the plane. Because of this, it was stale and smelly. I'm not sure why the circulation on their plane was so poor but it really made the flight more difficult than it should have been. I thought it was a one time issue but it was also hot on the flight back as well."
Ưu: "Nice service"
Khuyết điểm: "The omelette, I received horrible food poisoning and all my friends had upset stomachs. Bad experience due to that... Everyone around me also wasn't happy, due to gaseous stomach / farting, poor people."
Khuyết điểm: "too little leg room."
Ưu: "The service offered was different than my trip to INC from Kona. Which I would rate excellent service. But coming back the crew made it feel inconvenient. I had to wake for others to eat. I was very tired and just wanted to sleep."
Khuyết điểm: "I had to wake up so person behind me could eat."
Ưu: "I am very impressed with this airline since stumbling upon it by chance last year during our first trip to the Philippines. We were greeted with a bottle of water, slippers and toothbrush w toothpaste, a blanket, earphones on our seat. The food is excellent and they feed you often. What was most impressive is the level of service provided by all Korean air staff. The stewardesses take great care of the passengers, always smiling and looking sharp in their uniform even though it's 3am and they have also been up the same time as you have!"
Ưu: "Nice friendly staff"
Ưu: "Nice crew, food and service"
Ưu: "Cabin crew's service quality & attitude"
Khuyết điểm: "delayed flight for 30 min due to the connection at the gate of ICN."
Ưu: "KA broke handle in my luggage and it was difficult to make them pay back some reasonable amount of money for that (my suitcase was just one year old) but at the end they did a lot. Love their metal cutlery instead of plastic ones. It's not only better to eat with them but also better for environment."
Ưu: "The entertainment was great ,and the food"
Khuyết điểm: "Waiting on long line to use bathroom"
Ưu: "While I slept for part of the flight they placed a note telling me that they let me sleep and didn't want to disturb me."
Khuyết điểm: "There were no outlets on the plane to charge my devices and it was very cramped in my seating area."
Ưu: "Entertainment and USB plugs at every seat. Headrests wrap around. Decent seats. Food OK. Had fish option but no veggie."
Khuyết điểm: "No veggie food option despite ordering special meal."
Ưu: "Leg room was good"
Khuyết điểm: "Too tight beside neighboring seats"
Khuyết điểm: "Boarding and long waiting time after arriving at the airport"
Ưu: "My special meal request was honored and was quite tasty! The plane was comfortable--seats to lavatory!"
Ưu: "Got me there safe. Took seoul to Vientiane laos direct flight. 5 hours. Staff was nice if you spoke Korean. Otherwise you better be good at acting things out."
Khuyết điểm: "Flight attendants knew no english. Or very limited. Koreans got upset if anyone was speaking. small seats but not terrible. Low end budget airline for sure."
Please update your meals plan for hindu nv. Also, I wish I had a foot rest for my feet. Great seat spacing/leg room.
We should get snacks like peanuts or pretzels
They need to have a restroom in that big room that they seat you in before boarding.
Ưu: "Best in the world, as always."
Ưu: "Amazing crew, very nice and helpful."
Ưu: "checking in at Changi Airport is always a pleasure, helpful friendly staff"
Khuyết điểm: "the food is disgusting"
Ưu: "The service was excellent"
Ưu: "I liked that on the longest leg of my trip - I had an entire row to myself to stretch out. Im old, things like that are important...along with compression socks...haha!"
Khuyết điểm: "I think the food - I dont know exactly what, because we're on a plane - but I think it could be a bit more appealing? More greens, colors? Not sure, but it was okay."
Ưu: "Wonderful trip, Super nice Crew , perfect meal , great entertainment system"
Khuyết điểm: "Can not be topped up"
Khuyết điểm: "WiFi didn’t work on 3 of the 4 flights although all purportedly had it. Also didn’t work the majority of the time in the Business Class Lounge in Singapore. Food was mediocre both on flights and in the lounge. Movie selection could hardly have been worse."
Ưu: "The crew did a wonderful job of anticipating needs and having all the little ammenities you could want."
Khuyết điểm: "They gave you a menu at the start of the flight but didn't serve any of that food, and the food wasn't very good"
Khuyết điểm: "Seat space could be wider for working"
Ưu: "Service was great on both sectors"
Khuyết điểm: "Premium economy seat is still not comfortable enough in comparison with economy."
Ưu: "Friendly staff Good customer service"
Khuyết điểm: "There was nothing i dislike"
Ưu: "Customer service, food, seats"
Khuyết điểm: "N/A"
Khuyết điểm: "Old plane. Technology didn't work"
Ưu: "The cabin crew were fantastic. Food was abundant. Most boarding systems worked well. Choosing seats was confusing on website so we were allocated seating. The newer planes had a fantastic touch screen entertainment system. The seats on the newer planes were much more comfortable and roomy"
Khuyết điểm: "The small seats are squishy on the older planes. The entertainment system on the older planes were dated and difficult to use. I felt sick after the flight to UK but felt fine coming home after one long flight on a newer plane."
Ưu: "I liked the food that was provided and the range of entertainment is up to date anencephaly plentiful, spoiling you for choice. The flight crew were very friendly and prompt to serve which was amazing"
Ưu: "The crew and the little things like blanket, pillow, hot towels etc that is just standard. The food was great except the bread rolls Entertainment system was fantastic"
Khuyết điểm: "They seemed to miss a whole section with immigration cards which delayed my party of travellers when we landed. The recline of the seat is huge, great for those wo recline, not so great for the person behind them"
Khuyết điểm: "With no food preferences specified, it takes a significantly longer time to get your meal as there are a lot of people who have special dietary requirements on certain routes."
Ưu: "Staying in a hotel for 24 hours."
Khuyết điểm: "Not actually making it to Japan."
Ưu: "Movie selection was great. Food was decent. Comfort was expected"
Khuyết điểm: "Our seat neighbors were annoying, but nothing the staff can do about that!"
Ưu: "Crew members very friendly. Foods are excellent. Kids have priority to have their meals first."
Ưu: "Great entertainment system for a short haul fl flight"
Khuyết điểm: "Terrible food"
Khuyết điểm: "Crew woke me up from deep sleep to raise seatback for meal service. Sleep versus food?? Should prioritise sleep every time on night flights."
Khuyết điểm: "Crew"
Ưu: "the first class seats from HK to SFO, IFE, service, dom perignon, red wine, excellent attention, greeted personally by four of flight team, provided flight details personally. Im 6'0" so the bed was a little short. it was simply a wonderful experience."
Khuyết điểm: "the IFE is not touch screen and pausing on the hand held was fidgety, but a huge 24 inch screen and beautiful."
Ưu: "the flight schedule are very good"
Khuyết điểm: "All good"
Khuyết điểm: "Flight delayed twice without informing us the reason, and after boarding, we waited for v long to take off also"
Ưu: "The entrainment was amazing!"
Khuyết điểm: "Seats were a little cramped"
Ưu: "Love the service at Singapore Air. Very attentive and accommodating."
Khuyết điểm: "Security at Frankfurt airport was horribly slow. Also, audio jack didn't work properly. Not sure how often that's checked."
Ưu: "The aircraft was clean, new, spacious and quiet. The bathrooms were regularly maintained. The food quality, selection and quantity was excellent for the economy class. Even the serving utensils were solid metal and had a very high quality feel to it. Having an endless supply of mid flight snacks was also appreciatd I always like the warm wet towels, which were offered at take off and landing. The entertainment choices were endless, but because it had USB and regular power, I was able to work on my laptop and listen to my podcasts on phone without worrying about running out of battery."
Khuyết điểm: "The crew lacked its usual pep and cheer. For some reason they seemed very introverted and tired. First time on Singapore Airline that I noticed. The amenities kit was a bit on the cheap side. Also, only the supplied two prong headphones could be used with the entertainment system, I would have preferred an option to use my high end ones -- this was the main reason I chose to just work and listen to my own music/podcasts instead of watching a movie. We boarded and disembarked through the business sections and the aisles were too narrow. The announcements were hard to hear and the temperature was set too low for half of the flight (to kept fluctuating requiring constant adjustment of blanket/jacket). Having said that will keep flying them."
Ưu: "Crew and boarding were efficient"
Khuyết điểm: "Choice to have meal immediately after takeoff or just before landing. I chose to have it just after take-off but didn't expect not to have any breakfast. Not fun leaving the plane hungry."
Ưu: "The air stewardesses took their time to get back to me about a question I posed to them. It took 2 stewardesses and 3 efforts."
Khuyết điểm: "Extremely cramped flight in regular Economy."
Ưu: "Excellent service by flight crew. Good selection for entertainment. Flight was enjoyable."
Ưu: "again, the crew anticipated our needs"
Khuyết điểm: "old plane, boarding ramp smelled musty, food not nice, entertainment system was old not touch screen, male crew not patient with passengers, drinks stingy(split a can of soda with other passengers, and gave you a 1/4 cup). When asked for more OJ with breakfast was told they would come back later(mouth was very dry due to the air). Not impressed as we paid good money for the ticket with the poor service"
Ưu: "Changed by very helpful ground staff from lousy seats to exit row at no cost."
Khuyết điểm: "Entertainment interface showing its age."
Ưu: "Crew were friendly and constantly moving through the cabin with drinks and snacks (outside of meal times)"
Khuyết điểm: "The in-flight entertainment systems are really showing some wear & tear. The screen was blurry, the letters on the control buttons had work off and the sound quality was terrible."
Ưu: "The flight experience was pretty great overall.."
Khuyết điểm: "I didn't like that interacting with their websitewas not very iser friendly or reliable. While most domestic airlines allow you to easuly interact with your itinerary I pretty much had to just show up and hope everything worked out. Also no alerts or other functions."
Ưu: "It was convenient"
Khuyết điểm: "The seats were so hard I had to sit on a blanket and have a cushion behind. The entertainment was poor and the system was old."
Ưu: "We lucked out and got seats with leg room! Yeah!!!! Thank you."
Khuyết điểm: "Breakfast was very late into CPH and they only had one choice... Think maybe some ovens were not turn on!"
Ưu: "Have travelled before many times as an individual and always had a good experience. This was the first time travelled with my infant. I had earlier travelled on Emirates last month . I have to say SIA CREW is miles ahead of any airline and my Experience was nothing short of magnificent. The little things the crew does makes the journey more comfortable and enjoyable."
Ưu: "The staff response. Fast check-in. Flight comfort. Entertainment system and options."
Khuyết điểm: "Limited option for vegans, although the special food was not booked in advance."
Ưu: "Singapore airline was ok. The food wasn't spectacular and the seats where a little cramp. The only thing that was good was that they provided amenities like toy for kids, entertainment system was uptodate."
Khuyết điểm: "Seats were little cramp and food wasn't impressive."
All aspects are well managed and controlled. Nothing to complain about anything
Crew members were very helpful.. overall everything was excellent.
Delhi to Doha is excellent..
There was a 7 hours delay and the airline did not arrange any accommodation for an overnight stay at the airport.
Disorganized and lacking courtesy in Nairobi JKIA. Business travelers counter not displayed. We paid about $5000 for return tickets because they rudely locked us out saying “you are late.” They had sent us for a new 24 hour COVID test having rejected the 72 hour we had. We did not understand their logic because passengers were still in line. We were in line from 4pm, the flight was after midnight. At PHL, being American citizens, we were not required to present a 24 hour C test! We feel robbed!
Good, could check in online though
Ưu: "Crew friendly it's my son favorite"
Khuyết điểm: "Seat selection and little needs comfortable for young kids with mothers"
Khuyết điểm: "No toilet available at gate due to enhanced security measures when flying to the USA."
Ưu: "Staff were accommodating and considerate, great flight!"
Ưu: "Staff were helpful, pleasant, and attentive. Really appreciated that due to the length of my layover in Doha, I was given a hotel room - which I hadn't asked for, and which Qatar Airlines personnel told me I might be able to get, and then arranged or me. That's excellent service!"
Khuyết điểm: "I wish NO ONE's seat tipped back - space is already tight, and if everyone just stayed in their own space rather than tipping seats aback, everyone would have more room! Once the person in front has leaned their seat back, it's impossible to really use the tray, which is pretty frustrating."
Ưu: "Friendly crew (didn’t go above or beyond but polite and accommodated to simple requests). Plenty of meals/snacks and drinks offered."
Khuyết điểm: "The seats barely recline backward which really meant I was basically upright trying to sleep for 14 hours on one leg and 6 hours on the next. My luggage was lost, despite being promised it would be delivered that day I had to wait 24 hours."
Khuyết điểm: "Seat comfort"
Ưu: "The crew very good and helpful"
Khuyết điểm: "The crew are well organised"
Khuyết điểm: "Many of the entertainment systems were broken."
Khuyết điểm: "I had a carry on plus a laptop bag. On the website they say you are allowed to carry a personal item such as handbag or a laptop bag along with the carry on piece. This guy at Nagpur airport says the weight of both these combined should be under 15 lbs. are you kidding me?"
Ưu: "Extra leg room only coz I was on exit isle"
Khuyết điểm: "Entertainment is poor. Very few selections on black movies and music. Mostly Arabic and Indians. Food was alright"
Ưu: "More leg room, easy boarding and comfortable flight in economy"
Khuyết điểm: "NA"
Ưu: "My comments are as above . On the Auckland to Quatar leg of my journey Excellent airline and crew."
Ưu: "Excellent meals. Pleasant cabin crew. Good inflight entertainment system and choices. Concerned about short connection in Doha but no problems. Good signage."
Khuyết điểm: "No complaints."
Ưu: "All the crew"
Khuyết điểm: "The airline services"
Ưu: "Good food and services"
Khuyết điểm: "Boarding slow and luggage too strict"
Ưu: "Nothing. As flight was rerouted and airline changed"
Khuyết điểm: "We didn't like the fact that our flight changed to a diff airline when we paid to fly with Qatar"
Ưu: "very courteous flight crew"
Ưu: "Entertainment and food was good."
Khuyết điểm: "Long flight from Doha to LA."
Khuyết điểm: "Plane was full with some annoying passangers near me. The plane was not very new/clean."
Khuyết điểm: "I’m a 6’3” in shape man. I selected the bulkhead seats for extra leg room. Great crew, but my shoulders stuck past the seat edge 3” on both sides."
Ưu: "smooth flight"
Khuyết điểm: "- the baggage drop off counter guy was rude, so was his supervisor, they forced us to check our carry-on luggage and made it as they're doing us a favor for not checking our backpacks - there was a problem with the flight and got delayed 90 min, we missed our connecting flight and had to stay in DOH airport overnight - the food was really bad compared to other flights by QA, my wife got food poisoning from their food"
Ưu: "Good service but need to improve food quality and quantity."
Ưu: "Very friendly service!"
Ưu: "Plane was new and very nice."
Khuyết điểm: "Kuwait airport is extremely un organized. Also you cannot upgrade your ticket as the staff in Kuwait are not able."
Ưu: "The Qatar Airways price."
Khuyết điểm: "They re issued my boarding pass Doha, for Dallas flight and gave us the last seat on the plane, even though I chosed the seat at the time of booking. Food was ok, but when we asked for the chicken they didn’t had it. It’s an international flight of 15 hours with food shortage???"
Ưu: "The in flight service was great.. Crew was excellent."
Ưu: "just enough time in Doha between flights. Not too long not too short!"
Khuyết điểm: "Asian vegetarian food can be of better quality."
Khuyết điểm: "The food options were good, but twice our family could not get the items we wanted as they ran out of them."
Ưu: "Good service, plenty of entertainment options, modern aircraft."
Ưu: "Everything was good!"
Khuyết điểm: "I had a torn budd/hamstring muscle and an upgrade to another class would have been great because I was in constant pain. Hopefully, when I return in a few days - this could be arranged?"
Khuyết điểm: "We didnt travel on qatar airlines we travelled on airlines from chilie but the staff from qatar airlines"
Khuyết điểm: "asian vegetable meal was uninspired"
Ưu: "food was decent and the staff on the plane were pleasant."
Khuyết điểm: "Qatar airlines blatantly lied to me on several occasions and treated me like I was dirt. They lost my baggage and re assigned my seat several times each time pushing me further back into the plane and eventually putting me into a crowded row when the plane was virtually empty."
Ưu: "Good, newer wide body aircraft. Good service. No hassles, really. Would fly again. Overall good experience."
Khuyết điểm: "Newest seating arrangement in 777 300 ER just too crammed. Used to be better. Nothing special about this flight, was expecting a little more space, a little less crowded, a bit better service. But my flight was short hop from BKK to HAN, last leg of flight originating in Doha."
Ưu: "flat bed business class seats"
Khuyết điểm: "flight was delayed by more than four hours. as per the ground staff due to technical hitch but as per the pilot due to run way maintenance in COK. but there were other flights from Emirate, Jet, Ethihad all flying in and out without any issues, so doubt why only runway maintenance for QR.."
Ưu: "Amazing airline with excellent crew and ground staff ever willing to help!"
Ưu: "Excellent in every way. Clearly a top tier airlines. I will choose Qatar Airlines at every opportunity."
Khuyết điểm: "Nothing"
Ưu: "Alinda, the stewardess."
Khuyết điểm: "Too long journey."
Khuyết điểm: "Expect more then OK from Qatar."
Khuyết điểm: "No internet"