Ưu: "No IFE without warning. 16 hrs. of nothing. very uncomfortable seats. Flight admits HKA going under and can not pay bills, customers suffer."
Khuyết điểm: "No IFE without warning. 16 hrs. of nothing. very uncomfortable seats. Flight admits HKA going under and can not pay bills, customers suffer."
Khuyết điểm: "The cabin was very cold. A little warmer would have been nice."
Khuyết điểm: "When you book a flight with Kayak, it sends you to yet another travel booking site. Due to a medical emergency, Kayak was absolutely no help and actually extremely rude. They sent me to the airline who sent me to the Booker. I am so look incredibly confused and where to go to start the refund."
Ưu: "The entertainment. Good selection of movies"
Khuyết điểm: "The seats could be comfier"
Ưu: "Boarding was disorganized, the seating was cramped (I'm 6'2"), the lunch was mediocre, and the guy sitting next to me smelled funny. We took off on time and we landed on time. In other words it was a five-star experience, as good as it gets in modern-day air travel!"
Ưu: "The crew was amazing"
Khuyết điểm: "Boarding, seat size, entertainment and food could of been better"
Ưu: "Flight had no issues BUT... ground logistics awful!"
Khuyết điểm: "Already highlighted, poorly run and ground-based company process unprofessional/sloppy. Will never travel with Hong Kong Airlines again regardless of price. Been traveling extensively 35+ years. Worse experience with ground staff to date. Sad, quite sad."
Ưu: "I showed up to the airport 4 hours before my flight and hong Kong airlines said I was not booked for the flight that I had already paid for. They told me to call "my booking agency" which apparently was just fly.com because justfly.com had not booked my flight. I missed my flight and my vacation"
Khuyết điểm: "... and now I am having to fight to get my refund. This is the most horrible travel experience I have ever had and I have a whole new outlook on websites like kayak.com and just fly.com"
Khuyết điểm: "no entertainment system."
Ưu: "Nothing HK airlines cancelled my ticket"
Khuyết điểm: "Everything could of been better if Hk airlines if they did not cancel my ticket"
Ưu: "Comfy seats, fast boarding procedure"
Ưu: "The plane was clean and the staff were very friendly! We were even a little bit early."
Khuyết điểm: "More choices in movies"
Khuyết điểm: "The ground staff at the airport were not organized when boarding they just threw everbody in a line as compared to LA where we were in groups"
Khuyết điểm: "The flight attendant made a sour face when I repeated a question (because I did not understand her at first)."
Khuyết điểm: "We are not happy and had to buy new tickets for travel for $10,000"
Ưu: "New Airbus 350-900 with excellent nose wheel and tail forward view where we watched our takeoff and landing. Enough choices on entertainment system to satisfy one on a 15hr flight. Lots of self serve snacks and drinks mid-flight."
Khuyết điểm: "Flying in economics but that was my choice and long 4hr layover in HKG"
Ưu: "Boarding is efficient. Food is good. Flight attendants are very responsive."
Khuyết điểm: "It so happened that the check-in system was down for maintenance. I waited over an hour just to get a boarding pass."
Ưu: "Longer leg room"
Khuyết điểm: "Online check-in is the worst. The needed information properly inputted does not mean that you are checked in. Despite live chat support, the online check-in is not user friendly. It is the slowest, doesn't make sense program. It is not intuitive. Not a smart application but dumb."
Khuyết điểm: "Inexperienced (or incompetent) behind the counter in checking people in and unaccommodating towards guest. Spent an hr and a half checking in 4 people, had asked me what I wanted to do for a name discrempancy (Will vs William) on my travel docs (fix it! I'm going to fly today!), and no wheel chair assistance after already requesting for it a week before."
Khuyết điểm: "Actually two flights: Vancouver to HK was sardine class - really, really tight. Entertainment system was an iPad - ok, I guess, and at least it worked until you had to return it as landing commenced. Food was not good, though it had a few bits that were good. Service was quite good. Landing: bounced really high, though weather was good and the craft had flown really smoothly up to then."
Khuyết điểm: "Plane missed the runway. Plane was to high for runway and had to do a go around and line up for second landing"
Ưu: "Plane was new and service was good!"
Khuyết điểm: "For a 15 hour flight, they gave us lunch after 2 hours into takeoff and then dinner only 2 hours before landing. Portions were small too. The snack only consisted of about 10 pieces of popcorn. Next time I'll know to bring my own food for sustenance. No water offered either"
Khuyết điểm: "No alcohol"
Khuyết điểm: "It is a conveniomal airline tailored for travellers seeking cheap tickets. Low expectations, and it was just it."
Khuyết điểm: "Overweight person next to me kept coming into my seat space. Impossible to sleep well with a stranger bumping into me frequently. I had the window seat."
Khuyết điểm: "Asked for extra bread , didn't give but other than that it was nice"
Ưu: "Services of the crew were good!"
Khuyết điểm: "Hot! Poor air conditioning and ventilation!"
Ưu: "New Airplane!"
Khuyết điểm: "Food needs a little improvement"
Khuyết điểm: "Baggage delay"
Ưu: "I really enjoyed all of the amenities that HKG Airlines had . The seats were comfortable, the entertainment was great, the staff was very friendly. I loved their configuration of 1-2-1 for the seats."
Khuyết điểm: "The bathrooms were not as clean as I was expecting"
Khuyết điểm: "We waited over 1 hour at HKIA to collect our checked in bags with 3 other flights of baggage that came and went away whilst we waited and waited."
Ưu: "Flight wasn't full-time so had room to stretch out. That made it nice. Movies were good, food just so-so."
Khuyết điểm: "Boarding took longer than it should."
Ưu: "Comfortable seats. Good food. Friendly flight attendant."
Khuyết điểm: "Check in line moved very slow at the airport counter. It is better to do online check in first then just go to web check in counter to have your documents checked, drop your bags, get your boarding pass and go."
Ưu: "Check in staff was very nice and accomodating."
Khuyết điểm: "De-planing. They threw us all the way to the other side of HK airport."
Ưu: "Easy boarding, decent chairs"
Khuyết điểm: "iPad for entertainment, tiring on the neck after a while No electrical charging port Mediocre food Crew had a hard time understanding English, I ended up speaking Chinese to help the process."
Khuyết điểm: "Food is not good!"
Ưu: "Everything was good and the people were all very good and professional!"
Khuyết điểm: "Waiting on the tarmac and the delaying of our exit. I do not think that it had anything to do with the crew! More on the airports side!"
Ưu: "Gray legroom! Efficient staff."
Khuyết điểm: "For an overpriced ticket made me check in my bag that has 1 million miles of carry on and then to top off delivery was almoat an hour ! Thank god I will never have to use this outfit ever again!"
Ưu: "Fast loading to plane and out, very friendly staff"
Khuyết điểm: "They were not helpful at check in desk and they broke my brothers bag after having broke my bag on the flight out. DO NOT FLY HK AIRLINES."
Ưu: "They served breakfast on a short flight from Hanoi to Hong Kong, which was a great surprise! The crew looked great and they were all professional and so helpful. As an English speaker in Asia, that was a huge help!"
Khuyết điểm: "Nothing! All was great."
Ưu: "The crew on board was very friendly and accommodating."
Khuyết điểm: "I was sat next to a large man who controlled the armrest and behind a man with a baby who insisted on reclining his seat to the max and rocking the baby... right into my breakfast."
Ưu: "Clean and new and comfortable. Great staff and service. No rudeness Fromm flight attendants like US and Canadian airlines"
Ưu: "We were traveling Hanoi-Hong Kong...Looking at HK airlines website I found that my flight to/from HongKong to Southwest Pacific should be 30kg.Whe I got to airport to check in the agent said it was 20kg...I showed him the website...He claims southwestPacific is Aus/New Zealand even though Aus/NZ had there own category under Zone 3...It was very confusing and could have been quite expensive as they charge $10/kg excess weight.Other than that it was a nice experience.."
Ưu: "Ability to use headphones and electronic devices on flight. Chinese carriers, like china southern currently do not allow use of any electronics even those with flight mode. HK airport is a very easy and efficient airport to transit through or arrive at. Only singapore is easier."
Khuyết điểm: "Need to always have middle name field for all flights to Asia. All Asia countries and airlines rely on middle names and we had to get our tickets reissued in Hanoi after 10 minutes discussing with supervisor at the counter. We were very lucky they did not charge for reissuing the ticket. HK airlines did not allow our child seat even though it is FAA approved. Also made us check our baby stroller which is small enough to go under the seat because it did not have a cover. Finally connection too short so luggage did not make our connecting flight."
Ưu: "Friendly crew, tasty food. Way better than US-based long-haul travel. Super easy transfer for international connection at Hong Kong Airport."
Khuyết điểm: "No kiosks for a more expedient check-in process. Difficult time selecting seats prior to online check-in. Blankets provided, but no pillows."
Ưu: "Best sandwich on an airplane we have had. Was hot chicken & cheese and delicious."
Ưu: "Food and refreshments"
Very disorganized while boarding and deboarding. Seats need upgrading. Small overhead compartment. Feels like I’m flying a 90’s plane.
Uncomfortable seats, incredibly awkward disembarking procedures. All alternatives should be considered before selecting Philippine Airlines
PAL is not my airline of choice. They are not competitive with other large international airlines. Always late, poor service (very small IFE choices), not very tasty food, no mid-flight service (even though advertised on the menu card) and no bottled water offered to coach passengers even though the toilet had a (WATER NOT FOR DRINKING) sign above the faucet. The terminal in Manila is a complete mess. Connecting from domestic to international is very time consuming and a ridiculously long walk inside and outside buildings. You have to go through four security points the last one being at the departure gate AFTER you are in a secure building.
I like the crew, very friendly. The food was good but the serving was really small. They could’ve added bottled water for each main meal instead of pouring in a small cup.
Ưu: "The flight boarded and left on time. A good variety of movies and tv shows to entertain all ages."
Khuyết điểm: "The bathrooms needed to be restocked with towels and toilet paper."
Khuyết điểm: "Too cold on the plane, air is very dry, seats are very uncomfortable. The seats are hard. No cushion. No foot rest. Cup holders don’t work properly and my drinks tilt and spill. Bathrooms are dirty. Not baby friendly. Food is poor quality. I didn’t get a drink during my meal. I had to flag a flight attendant down to get juice."
Khuyết điểm: "From worst to worst."
Khuyết điểm: "Hoping to have a flight on time and not delayed."
Ưu: "Decent seat, plane was clean enough"
Khuyết điểm: "Delayed by an hour, food was terrible"
Khuyết điểm: "I don’t recommend to fly with philippine airlines It will really mess up your schedule. They keep changing and changing their flight schedule Very disappointed."
Khuyết điểm: "The terminal for Phillipine airlines is greatly lacking. There are hardly any amenities and unless you get there before 0900 the next connecting flight is not until 2300. There need to be improvements on at least one for us to ever fly this route again."
Ưu: "Nice plane, good crew"
Khuyết điểm: "Flight was delayed several times at take off, then upon landing we waited on tarmac for another hour waiting for gate to open"
Ưu: "Flight is amazing, sacious seats and best quality entertainment. Most importantly only airlines to give inflight free wifi"
Khuyết điểm: "Airport crew can be better trained. They have 2step interview process about my travel which is annoying and irrelevant."
Khuyết điểm: "To check out baggage it was very long try to make it short"
Ưu: "Good selection of movies."
Khuyết điểm: "Late, late, PAL is always late. First we were late by two hours; then boarding was delayed by one hour after that; then we sat on the tarmac for two more hours. Literally my dad had almost finished watching his first plane movie before we were able to takeoff. Fortunately our flight wasn't cancelled, but we missed not one but TWO connecting flights because it was so late. Also, MNL is a terrible airport. What is the logic in needing to pass through THREE sets of metal detectors and x-ray machines before boarding?"
Khuyết điểm: "Check-in counter at airport. Long line. Boarding was pretty bad. Otherwise -- everything else was good/excellent"
Ưu: "3 meals, drinks, pillow, blanket, toothbrush, toothpaste and sleep mask were included. Staff was friendly and kind. Would definitely fly with them again."
Ưu: "Attentive, polite,, cheerful attendants, very service oriented. Very nice airplane and nice business class at very good price."
Ưu: "Most everything was very good expierence. Entertainment selection is excellent. Crew was friendly and full of energy. Plane was pristinely clean."
Khuyết điểm: "I see a comment about letting people board when it wasn't their turn. This did happen a little and it is shameful more of the people that think they can get away with it. Eventually, the ground crew did start yelling and organizing people, which helped correct the situation. I do think that all people should be kicked back to the end of the line for not following the procedure. Food was only okay (Fish in shrimp sauce)."
Ưu: "We were finally on time for a change"
Ưu: "The salmon dish was however good and more than made up for it."
Ưu: "Very nice attendant"
Khuyết điểm: "Very irresponsible staff"
Ưu: "Great food and free wine. American carriers should learn about service from Phillipines Airlines!"
Khuyết điểm: "Better entertainment options would be nice, but I needed a nap anyway."
Ưu: "the bnew a321neo plane. love the new business class seats for its short haul flight"
Ưu: "I liked being able to have seat selection, one checked baggage and a snack, even if it was simple"
Khuyết điểm: "Having to wait in the tarmac for 45 minutes.. I would ha e rather wait at the terminal where there is WiFi and more space.."
Ưu: "Very nice crew. They were quiet efficient and very nice . Food was delivered quickly and was the usual airline quality food."
Khuyết điểm: "We waited almost 30 minutes at the gate after the door closed. Then we waited on the tarmac for another 20 minutes. We taxied out and waited some more. No entertainment options to pass the time. Finally got clearance and took off."
Ưu: "Friendly filipino airport staff and PAL stewardess are friendly and accomodating"
Khuyết điểm: "Very long que at HK immigration"
Ưu: "Flew from Manila to Toronto using Philippine Airlines it was a 15 hour flight. Overall went great. You can even have whisky for free."
Khuyết điểm: "The boarding was delayed and then when we got on the plane, take off was delayed and we just stood on the tarmac for around 30 minutes."
Ưu: "The great service and hospitality of the flight crew. Was upgraded to business class, thanks PAL."
Khuyết điểm: "In flight entertainment is through an iPad device which is not fully charged."
Ưu: "Entertainment and the crew was really good"
Khuyết điểm: "Boarding was terrible. Took over an hour and a half to just board the plane. Could have been done better. Left almost 50 minutes late because of boarding"
Ưu: "Absolutely Nothing."
Khuyết điểm: "They choose to serve beef curry on a flight from a Indian minority country. Surprise, 20 of us were stuck with it because that is all that was left... All that is left is beef, is that ok? Like we have a choice. Late as always too."
Ưu: "The shuttle from terminals 3 to 2 could have been more organized. The sign says they leave every half hour, but they were waiting for 2 more passengers to arrive which made the wait almost an hour. Our flight was scheduled to board at 9:15 and they weren’t going to depart the shuttle until 9. We we’re panicked because we still needed to go through customs. They ended up leaving earlier after we talked to the reps for a bit. We made our fight but wow that was stressful."
Ưu: "On time! Good for Manila"
Khuyết điểm: "PAL app didn't work. Put in screens!!"
Khuyết điểm: "The ticket was never processed! Hence, when I arrived at the airport, I was unable to actually fly. Really, really disappointing. I recommend that Kayak reconsider its association with "Flight Network Sales.""
Khuyết điểm: "Flight was delayed. At least this time they sent me a notification via email. On the flight from SFO to Manila, the flight was cancelled and we had to be reaccommodated the next day and I wasn't even notified that that was going to happen."
Ưu: "The flight was late. Then, after we boarded d at around 1AM, we were advised that the runways were due to close at 1:30 AM and negotiations were underway to extend runway operations so we could take off. We waited on the plane only to later learn that the flight was cancelled and we had to deplane! After more waiting at the gate in the terminal we were to hotels. We went to bed at around 4:45 AM, only to get a wake up call at 7 AM whilst we were not leaving the hotel until 11:00 AM for a 1:30 PM departure! Horrible! We ended up leaving even later, at around 2:30 PM. Throughout, communication from the company was abysmal. Never again Philippine Airlines for me !"
Khuyết điểm: "See above."
Khuyết điểm: "They make it hard to upgrade your seat in route. No on board entertainment."
Ưu: "the airline crew were very accommodating to get the family seated together when everybody were boarded."
Khuyết điểm: "Good"
Ưu: "The flight crew definitely took good care of us"
Khuyết điểm: "1. Poor seat comfort. Very high density exactly same as with a budget airlines.2. No inseat entertainment system. 3 the worse boarding process : elites and general boarding are started simultaneously 4. Online check In is impossible:"
Ưu: "spacious seats, IFE and great meals"
Khuyết điểm: "nothing"
Khuyết điểm: "No explanation just a four hour delay"
Ưu: "Friendly crew."
Khuyết điểm: "Turbulent flight. Small washrooms."
Ưu: "Very good cobfort and assistance"
Khuyết điểm: "Entertainement system was bad, few options, no wifi as indicated before"
Ưu: "Smiling crew members"
Khuyết điểm: "Nothing"
Khuyết điểm: "seats not very comfortable & food... how about a hamburger or sandwich or salad- food was too heavy."
Ưu: "The aircraft was new and clean. This is the only direct flight to Manila. The seats have very good leg room and good recline angle."
Khuyết điểm: "They are always late. This is very fustrating. Many people missed connecting flights. The drink service is poor and infrequent."
Khuyết điểm: "1 hr 45 min for check-in!"
Was 45 minutes late leaving for a 45 minute flight. Was hurry up and wait for what? We just sat their at the terminal
Flights in time, crew is nice, value for money
They tried to charge me $850 US. For 1 extra bag. After complaint that amount is crazy. They brought the manager over who then told me to bring him $450 in cash and they would accept it Big Scam. After going to the bank machine in the airport and getting the money. The manger put the money in his pocket and took my bag I couldn’t do much because i was about to miss my flight STAY AWAY. From this airline They have some inside scam going on with their employees STAY AWAY. Don’t become a victim like I did
They were short staffed with no managers on duty. Closed baggage check early causing me to miss my flight.
Scoot is always great value for money.
Instead of the flight attendants talking to each other they should have been monitoring the passengers. The person beside me took a phone call literally 30 seconds before the plane landed. As we were going down the runway ( from landing ) a person in the row in front of me and behind me made phone calls; CRAZY
The crew was very attentive, friendly and efficient.
Ưu: "The crew was excellent, especially the stewardesses."
Khuyết điểm: "Their wifi service is ridiculously expensive $32 and it doesn't work."
Ưu: "Air Crew was polite. Ground crew was the slowest and most inefficient group of people I've witnessed. There'd be 3 people working, but 2 of them would be talking to each other, letting the queues build up."
Khuyết điểm: "Ground experience was pretty terrible at the airport. Most likely I'd avoid flying through here again."
Ưu: "Flight was short"
Khuyết điểm: "Seats are very tight if you are over 5’6"
Ưu: "It was very good value for money."
Ưu: "Crew were good"
Khuyết điểm: "Flight was late."
Ưu: "GREAT CREW AS ALWAYS THE SEAT WAS COMFORTABLE AS ALWAYS."
Khuyết điểm: "FOOD WAS ORDINARY NOT WHAT I ORDERED, MY NEIGHBOR IN THE CHAIR OPPOSITE HAD WHAT I WANTED AND IT LOOKED DELICIOUS"
Ưu: "Not sure if I have much trust in the crew. Most of the female crew would walk past passengers who had their seats reclined or in the toilets and other situations and wouldn’t notice (during take off and landing) and the guy would come past later and do her job for them. Ground staff in Bangkok"
Ưu: "we were on time and landed ahead of schedule."
Khuyết điểm: "nowhere to store our cabin luggage"
Ưu: "Head rest not comfortable. Short distance okay not long one."
Khuyết điểm: "Plane is old i think. Take off and landing time plane some shaky and sound not pleasant."
Khuyết điểm: "Music or movie will be good."
Ưu: "I hope never to fly Scoot again."
Khuyết điểm: "Extremely rude and uncaring staff. I hate not being booked through with boarding passes. You have to wait in line at every stop, go through security and wait to get your ongoing boarding pass. The Scoot transfer people in Singapore are the most rude people I've ever met."
Khuyết điểm: "Wasn’t allowed to board the plane because my passport only had five months left on it but you still let me book the flight and I was not refunded"
Ưu: "Loved the tinted windows on the Dreamliner! And the rainbow lights at the end of the flight. Scoot personal were excellant!"
Khuyết điểm: "Things to know: Need to download an app before getting on the flight to get ScootTV. Plane was a little loud."
Ưu: "Overall okay. Food was not in our list because the flight is about one and a half hour. No entertainment as it was a short one and we departed earlier than the estimated time."
Ưu: "On Time No Frills.Overall Good"
Khuyết điểm: "Nothing"
Ưu: "Everything worked"
Khuyết điểm: "Nothing"
Ưu: "It was a good flight"
Khuyết điểm: "The long delay......"
Ưu: "Organised well. Clean plane. Excellnt comms from pilot and staff presented well."
Khuyết điểm: "Could not recline chair"
Ưu: "The Staff were friendly and efficient, considering the flight time being very short. The Flight Crew got us to our destination 10 mins ahead of schedule, considering also that we were 15 mins behind sitting on the runway for take off, which in effect meant they made up 25 mins. Fantastic job. The Aircraft was clean and well maintained. The seats were comfortable in economy for me, but unfortunately my Husband being a larger tall man was cramped and didn’t have a lot of room to move."
Khuyết điểm: "As the flight was very short the choice of food was limited and the selection was not good, as the choice I required ran out at the first two rows, which were not occupied by many passengers at all. A very light passenger load. The pricing was a little high for the snacks and tiny bottles of water."
Ưu: "Ok time"
Khuyết điểm: "No free drink"
Ưu: "Food are excellent. Legroom is good for a budget airlines. Crew are nice"
Khuyết điểm: "Boarding process Delayed flight"
Ưu: "comfortable seat"
Khuyết điểm: "No TV on plane"
Khuyết điểm: "Everything but the price. Worst customer service ever!!!"
Khuyết điểm: "Temperature in cabin too warm on outgoing flight"
Khuyết điểm: "It was moving a lot!!! :\"
Ưu: "previous flight arrived a bit late but captain did his best to make up the time"
Ưu: "check in - fast via machine. boarding - organized. crew helped out with baggage. flight - took off on time after short taxi and landed early"
Khuyết điểm: "equipment could use refurbishment"
Khuyết điểm: "If they have a policy that passengers cant eat food bought outside the aircraft they should make sure that they have variations/choices on their menu. I can only eat fish but they dont have it on their menu so i brought my own food but the crew asked me to stop eating it because it was not allowed. Im hungry and tired and was upset that time."
Khuyết điểm: "Confort"
Ưu: "The cost was cheap"
Khuyết điểm: "There wasn't much room for someone who is 6'4''"
Khuyết điểm: "They lied about baggage costs My flight on scoot from blr to Singapore was 2 hrs delayed and no reason"
Ưu: "Relaxed boarding and inflight experience Offer of refreshments when baggage delivery was delayed"
Khuyết điểm: "Delay in delivering baggage"
Khuyết điểm: "Going from one hot country to another so had no need for a winter coat... it was so cold on that flight I caught a cold"
Khuyết điểm: "I could not get on time at airport for check in, because the train got stuck 25min. When I got the counter 45min. Before the flight leaves, they told me that the flight is closed and they can not do anything to help me!!!"
Ưu: "They were very professional, polite and helpful"
Khuyết điểm: "Nothing"
Ưu: "QUIET ZONE"
Khuyết điểm: "FLIGHT AIR CON TO COLD NOT ENOUGH TOILETS"
Ưu: "Early alert that flight was going to be 5 hours late."
Khuyết điểm: "No online check- in. Very slow check in at airport. Vouchers provided for food at airport - only problem was we couldn’t find a place that would take them. Boarding was painfully late and slow. As we arrived in the early hours of the morning the cost of taxis were double the normal price. Still no compensation as promised by the airline when they initially advised us of the late flight. Could do a lot better."
Everything seems good so far, only thing is delay...2nd time flying with vietjet and 2nd time got delay :(
No in flight entertainment, no food, not even drinking water, uncleaned flights, smelly bathrooms, and above all no baggage allowance, they charged us 53700 yen for the baggages.
No, comment Me and my family at the boarding gate more than 30 min early but the flight delayed and they still leave without us.
Khuyết điểm: "We left 1. 5 hours late! The only food on the plane was prepackaged chemical foods and the only vegan option was a porridge they pour water over ($2)."
Khuyết điểm: "Get more Customer Services training for the better and for the next level of international services provider...."
Khuyết điểm: "Flight was delayed - be on time"
Ưu: "Crew was average, need to brush up on geography. One crew member announced that we have arrived to the city of Quang Nam, instead of province of Quang Nam."
Khuyết điểm: "Take off on time, not 45 minutes late."
Ưu: "Vietjet’s staff are always attractive, smiling, and friendly. I like the double embarking and disembarking process."
Khuyết điểm: "I hate Vietjet’s restrictive luggage policies. I had to repack everything at the ticket counter to match the 7 kilo restriction and one carryon limit. On every other airline the way I pack is acceptable. Then I was given a window seat with no window. It was in the exit row. Terrible!"
Khuyết điểm: "should be on time"
Khuyết điểm: "I was charged for a medical device (CPAP) to carry it onboard the plane. Never had to pay before on any flight as FAA permits medical devices for free."
Khuyết điểm: "Getting to and from the plane, they use a bus and only had one bus so we was packed in like cattle on a truck"
Khuyết điểm: "Airport reception is inexperience, could provide us the info we need. Luggage charging 2 for 70kg which is retarded. If you pay online or declare online it gives you discount, unfortunately that doesn’t work on visitors. The check innprocuedure was ineffective and waste lots of time"
Ưu: "Fast and efficient and low cost budget"
Ưu: "Nothing really impressive."
Khuyết điểm: "The online boarding procedures was unavailable for non- Vietnamese. No reminder to tell us which terminal and cause me delayed to the flight, the airport reception was inexperience send me to a wrong terminal. Luggage charging was bad. If you declare online gives you half price and it doesn’t work"
Ưu: "It was a direct flight to Phuket"
Khuyết điểm: "Flight was delayed for 2 hours, then didn't board for another 45 minutes after that. We were given a mediocre coffee or soft drink in a lounge, no food. Basically the afternoon at Patong was wasted because we didn't arrive until after 5pm. Vietjet is renowned for this sloppiness and persistent delays."
Khuyết điểm: "Delays with no explanation or expected timing"
Ưu: "Quick flight"
Khuyết điểm: "It was a quick flight from dalat to hmc. So I didn't expect a lot. But they charged for water and there were no tv's."
Ưu: "Flight Cree good"
Khuyết điểm: "Seats, no jet ways to board or deplane"
Khuyết điểm: "Baggage policy ridiculous. I was prepared bc I’d heard about the 7g rule but still had me running around almost missing the flight to pay the fee at a different location than the check in desk. The other location had staff on a break. Then no one else at the check in wanted to accept payment so that I could move on to boarding. Staff not friendly about the whole process."
Khuyết điểm: "No online check-in. Flight was late. No legroom."
Ưu: "Good pilot and crew, comfortable seats because we were given the ones right behind the exit row seats with some leg room."
Khuyết điểm: "Our original flight time was delayed the first time, and then it got delayed AGAIN about 45 minutes after we got to the airport!"
Khuyết điểm: "Confort"
Khuyết điểm: "Took 2 flights with this airline and both flights were delayed! Will never fly with this airline again!!!"
Khuyết điểm: "My flight was from Bangkok to Busan, via Hanoi. I was planning to transfer at Hanoi, but Vietjet did not offer transit service. I had to pass immigration (exit the country), then reenter. Luckily Korean citizens can enter Vietnam without visa; otherwise, I would have lost my luggage. Terrible service."
Ưu: "It was exactly what we needed. On time flight with few frills but good price and efficient. No complaints at all. Crew did well keeping control of passengers that kept standing while seatbelt sign was on. Firm but not angry. Good job."
Ưu: "Was on time and cheap."
Khuyết điểm: "I received a text saying the departure time was delayed 5 hours but that was not true. Don't know where or why the text."
Ưu: "Relatively cheap but you get what you pay for."
Khuyết điểm: "They are super strict with the luggage, and you have to go through multiple steps. Operations are poor. Flight was delayed."
Ưu: "I waited 30 minutes in one line just to ask a question about luggage weight. A staff member told me to switch to another line next to me. I asked her three times if she was sure I should change lines. She insisted I move, only to wait in another line for 20 more minutes! There WAS NO ONE WORKING AT THE COUNTER! I found her again and she told me to switch. To another long line next to me and I had enough. I had to yell at her and make it clear that I was not going to wait another minute. I said I am going to the front and I’ll be next. I asked my ONE question about weight. It took 15 seconds and she should have handled it for me from the start."
Khuyết điểm: "Staff that doesn’t listen and just points to a line when she demonstrated that she speaks some English. Don’t treat foreigners like idiots. They are generally very smart and have a valid question. Learn to LISTEN to your customers. A customer complaint is a gift. It’s up to you what you do with it."
Ưu: "Provide 30kg of luggage allowance and at least a clear method for prepurchasing luggage allowance in your website"
Khuyết điểm: "No guide telling where to find Vietjet ticket counter for check in. I missed my flight and slept on the floor. No follow up and I had to book with Vietnam Airlines with no refund or voucher. I'll only fly Vietnam Airlines in the future."
Ưu: "Nothing too special to say here. One nice thing was that the lady that checked us in let us carry-on our overweight bags."
Khuyết điểm: "I wish they had in-flight entertainment, but it's not that big of a deal."
Ưu: "Cheap flights but u get what u pay for"
Khuyết điểm: "2 delays of 10hrs"
Khuyết điểm: "I don't like how the lineup was at check in. You go the counter to check in. Then go to another counter to limeuo again to pay for your bags. Then lineup again for checking in. Very frustrating and confusing. Flight was almost three hours delayed and they refused to change to earlier flight. Service was poor and staff spoke very limited English. Will try to avoid this airline in future. Not a great first time experience."
Khuyết điểm: "I am an average height United States male; never have I been so restricted by seat space."
Ưu: "Airlineseriously delayed… Triples an hour duration flight… Delayed 2 1/2 hours seriously delayed… Triples an hour duration flight… Delayed 2 1/2 hours"
Khuyết điểm: "Caroline is wonderful once the plane is able to get into the air"
Khuyết điểm: "I was on an International flights, 3.5 hours. Their website didn't mention any additional fees for check-in luggage, I didn't expect that as most airlines don't charge extra fees on international routes, how surprised was I when at the check-in counter I was ask to pay $36 for my 10kg backpack. I feel I was scammed."
Ưu: "Not much"
Khuyết điểm: "Bus instead of ramp boarding. No food or drinks provided. The carts raced by us and did not stop to ask if we wanted a purchase. No leg room in seats."
Khuyết điểm: "Have an error in system. I can't join the flight"
Ưu: "Schedule and price were reasonable."
Khuyết điểm: "Extremely noisy announcements, much louder than necessary. Poor boarding information. Incorrect gate info and poor messaging."
Ưu: "Cheap fares"
Khuyết điểm: "Late. Terrible boarding process, agents showed up 15 minutes prior to scheduled departure time, and then put a final boarding call on the message board everyone had a lineup in a long line and no rows called just first come first serve. Male flight attendants were rude."
Ưu: "Staff onboard friendly"
Khuyết điểm: "Flight check very slow"
Khuyết điểm: "Booked a midday flight directly with VietJet only to find the flight no longer was flying that day. We had been up onto a completely different flight, 4.5 hours later, with no communication whatsoever. We had paid extra for certain seats, And we're told during checkin these were given away. Thankfully they gave us the seats 1 row in front of what we'd booked. They should really tell passengers about flights, as this could have caused a lot of issues if choosing connecting flights. We were lucky to be able to rearrange our pick up."
Ưu: "Fluent English, comfortable and ample seat space"
Khuyết điểm: "2 things: 1) I've traveled dozens of airlines with the same carryon backpack. The ticket agent required me to weigh my bag and since it was greater than 7kg said I'd have to check it. 2) Flight crew was running late which is entirely understandable. BUT rather than let the 200+ passengers know what was happening the gate agents said nothing."
Khuyết điểm: "#Delayed for about three-quarters of an hour. #Cramped seating. #Coffee unpleasant. #Male crew abrupt."
Khuyết điểm: "It was delayed over 1 hour. it was many times since i've used."
Ưu: "We were very pleased with VietJet Air. Check in went smoothly. Our bags arrived quickly after landing. Good start for the next leg of our journey."
Ưu: "Everything was good"
Khuyết điểm: "Just 20 minutes late"