Khuyết điểm: "Recheck procedure in Korea is a little confused."
Ưu: "exit row seat was comfortable"
Ưu: "We received great assistance at the check-in counter and were helped out even though we arrived late. The ground crew was actually great."
Khuyết điểm: "We only got water. Felt like a bus ride. Minimum comfort but fair for the price."
Ưu: "The ground staff and air crew were pleasant and professional."
Khuyết điểm: "The staff could have better managed the stowage of large carry-on luggage, which slowed boarding and threatened passenger safety.."
Ưu: "The professional courtesy and efficient execution of the crew during the entire flight."
Khuyết điểm: "Boarding, kind of a controlled chaos when it started. People just line up and go! But it worked!"
Ưu: "Nothing stands out after shelling out over $300.oo US dollars for 3 bags. Our bags were first off the carousel"
Khuyết điểm: "We had no prior notification of the fees, we assumed we had to pay for baggage but it cost more than the ticket. We upgraded to the "comfort seats" very narrow, in front with no legroom because of the bulkhead, We couldn't load first so our carry on we're behind us, a pain when getting off the plane."
Khuyết điểm: "A check in was over crowded , it's take almost 50 minutes . The check in counter persons have bad attitude with passenger . The service in- flight is horrible"
Ưu: "find no where to check-in online, and do know how much weight i can carry"
Ưu: "No online check in to expedite the process. Everyone had to wait in line for manual check in, which resulted in at least 30+min time lost which made it tight for boarding."
Khuyết điểm: "Online check in please."