Scoot doesn't have Business class which is fine . I was pleasantly surprised with my little care package given to me during the flight which I assumed is because I had flown in with Singapore Business and this is part of the offering instead of me buying my own food. Pretty good experience overall for budget airline.
Khuyết điểm: "The aircraft was very cold and chilly."
Ưu: "checking in at Changi Airport is always a pleasure, helpful friendly staff"
Khuyết điểm: "the food is disgusting"
Ưu: "One of several preferred airlines when flying to Asia. Really enjoy their service, and it's wonderful to wake up to many beauties in view!"
Ưu: "Flat bed is wide and comfortable. Cabin crew was excellent."
Ưu: "Friendly service and not a super crowded plane."
Khuyết điểm: "In-seat entertainment was not working for me, and boarding process could be drastically improved."
Ưu: "Staff was great as usual"
Khuyết điểm: "Many entertainment monitors including my row of seats were stuck for a while. The “please fasten your seatbelt” was on the screen and made the monitor unusable for the first 1hr of the flight"
Ưu: "Crew , announcements were restful , not loud and blasting like some airlines"
Khuyết điểm: "Nothing Singapore Airline is Super Lufthansa food lousy , late leaving Kuala Lumpur, missed our connection assigned to a later flight, running to catch rescheduled time and changed gate."
Khuyết điểm: "Delay could be complimented by faster speed"
Ưu: "The crew was lackluster; unusual for Singapore Airlines. Tall individuals will not like the business class seats."
Ưu: "This was the most fabulous crew I have ever flown with on ANY flight in so many years of my travels! It was un-imaginable as to what they did, they left no stone unturned to make sure we were comfortable, fed us with awesome food every now and then. Were looked after like babies! Thank you SQ!"
Khuyết điểm: "The A380 was probably SQ's oldest one, which that was a newer plane."
Khuyết điểm: "Transit time is way too tight. You need at least 2 hrs in between to account for landing and transfer time between terminals"
Ưu: "Everything from booking, online check-in, self printing of Boarding Pass, BIz Class lounge, Flight. Flight too short (KL to SG) for me to eat and enjoy the inflight entertainment."
Khuyết điểm: "The layover in Singapore was a nightmare with insufficient hotel accommodation, nothing but Asian food and overly officious security staff."
Khuyết điểm: "Ran out of options for dinner and could not eat the macaroni cheese they had on offer, so got 2 small packets of nuts instead...international flight running out of food options? Pretty slack. A part of the interior wall fell off onto my foot upon take off and I had to hold it in place for a while until a hostess came....doesn’t give you the best feeling when the plane starts breaking on take off. One of the male stewards was appalling towards a young mum I sat next too...too the extent of giving her dirty looks because she spilled a bit of water on the seat and then told her she had to pack everything away she was using, including the baby wipes! I stepped in and told him how this was not ok and all other staff members were helpful and he was making this Mum upset. He should not be working for such a people friendly reputable airline! Maybe Jetstar instead! Was appalled at the entire flight to be honest!"
Ưu: "Great service and very very comfy"
Ưu: "The lunch and dinner menu was excellent"
Khuyết điểm: "more bathrooms."
Ưu: "Clockwork prompt"
Khuyết điểm: "Mechanical"
Khuyết điểm: "Seats were uncomfortable, derive very ordinary staff unhelpful seat allocation system requires improving ! Extra cost from economy was not worth it !"
Ưu: "Crew were attentive and courteous, food and beverage choices were great; would definitely fly with SA again."
Khuyết điểm: "None that I can think of"
Khuyết điểm: "Boarding a mess, 30% boarded as "business". Food terrible. Entertainment system doesn't work on a lot of seats as plane is very old. Cabin crew not able to handle the passengers, delayed in every aspect and forget to serve passengers. Shitty flight and service."
Ưu: "The main course"
Khuyết điểm: "Items missing or substituted in the veg but was ok in regular meals. In one veg serving, no salad or dessert was included. Margarine instead of butter for only in the veg meal."
Ưu: "Most everything"
Khuyết điểm: "Crying babies made it tough to sleep the whole flight"
Khuyết điểm: "There was on flight attendance which I assume new. She was not able to manage to check with her colleagues whether there was still a food which I requested before giving me the answer. Also, to me little things like fold the cup holder before take off and landing is just a simple task to do without giving a lecture to the passenger when he or she might be tight up with kids."
Ưu: "First class service with economy prices via Kayak! Blankets, pillows, full meals, snacks, entertainment, hot towels before take off and landing. The crew is always spot on! I love Singapore airlines!"
Khuyết điểm: "I am a vegetarian and they served a chicken piece along with my main course."
Ưu: "Easy online me check-in with proper notification & reminder. Attentive crews and good on board entertainmrnt. However, food wise just a good thumb up and not excellent coz we looking forward to see more variety of foods available on board"
Ưu: "The food is very good in economy. Large screen tv gor movies and games."
Khuyết điểm: "all was good, nothing bad"
Khuyết điểm: "My flight was delayed by 2 hours so I missed my connecting flight in Singapore. There was a huge queue of people who missed their connecting flight cos of an accident in the runway. The airline did nothing to prepare for this situation. It took hours to get another flight organised, communication was non existent and refreshments took ages to come. Airline didn't help with finding a hotel for stranded passengers."
Ưu: "Friendly, smiling staff, ever happy to help, nice food"
Khuyết điểm: "Seats on the A380 upper deck economy are too uncomfortable, couldn't relax at all during the 5h red-eye to Singapore"
Ưu: "The people were excellent."
Khuyết điểm: "I had planned to check an extra piece of luggage, gifts and purchases for church needs. They wanted to charge me $3,655(!!!) for that. Absurd. I had to leave the suitcase behind. I will probably fly on a different airline whenever I go to Russia now."
Khuyết điểm: "Our flight to Bali was cancelled due to the volcano eruption. We did not receive any compensation, but Singapore/Silk Airlines told us they were able to get us a flight home to LAX instead, but that it wouldn't be until the next day. We spent money on a hotel and food and waited until the next morning, got to the airport early for check in only to find that Singapore/Silk had in fact, given up our seats that they had promised us. They said that we now would have to wait another day just to get a flight from Singapore to LAX. We asked to speak with a manager, and eventually were able to get two seats due to cancellations. This was intended to be a very special and romantic trip that was essentially ruined. Since no one could have anticipated that the volcano would cause cancellation, we should be refunded for our flights. We are so crushed that we did not get to go to Bali, and now we may NEVER get to go because we are out of money. At the VERY least, the leg of our flights from Singapore to Bali, and Bali to Singapore, should be refunded. We are extremely disappointed."
Ưu: "Non stop to HK"
Khuyết điểm: "Staff wake you up very aggressively when meal time. Other airlines leave stickers. This is a long flight, be respectful. Will avoid for future."
Ưu: "Service was great."
Khuyết điểm: "Bit on the cold side."
Ưu: "smooth service with refreshments"
Khuyết điểm: "No working seat audio"
Ưu: "Comfort Great book the cook meal choices Restful Attentive service"
Khuyết điểm: "What’s there not to like about SQ"
Ưu: "Love the service at Singapore Air. Very attentive and accommodating."
Khuyết điểm: "Security at Frankfurt airport was horribly slow. Also, audio jack didn't work properly. Not sure how often that's checked."
Ưu: "Just a generic flight. Had nice movies but nothing special."
Khuyết điểm: "I felt very cramped and though it's nothing with the airline I had 2 crying babies right near me during the flight."
Ưu: "the flight time was quick , by the time you took off you practically were preparing for landing"
Khuyết điểm: "nothing disappointing"
Ưu: "Main Entree hot"
Khuyết điểm: "Cold bread; dessert similar sweetened gak"
Khuyết điểm: "Headphones were not functioning properly"
Ưu: "Great service with a smile and can do attitude"
Ưu: "Flew business class to SE Asia and experienced great service, fast check-in & boarding, terrific seating and amenities, and outstanding meals. Came home well rested."
Ưu: "my wife had injured her ankle on our trip. as a result she was walking with the aid of a cane. the crew anticipated her needs and asked her to board early without us requesting."
Ưu: "Before booking my flight on Singapore airlines, I took the time to read through some reviews and to be honest, the reviews left by previous passengers did not do the airlines any justice. I rarely, if at all, leave any reviews myself but my flights (from SFO - Singapore and vice versa) were AMAZING! I was sitting in economy and the level of attentiveness that we received, I could only imagine how great first class could be. if i could fly Singapore on all my trips overseas I would."
Ưu: "Excellent service, food, in-flight entertainment (what choices!!), and the plane was very up to date as well. Made for a very very pleasant flight experience. Especially for how long the flight was (18 hours or so)"
Khuyết điểm: "The get out and get back in halt at Hong Kong. Practically the entire flight had to do this, quite wasteful. Bad customer experience. Find a better way please! If Hong Kong makes you do that switch over to another airport, better yet make no halt. I have flown direct from SF to Singapore before so not sure why this halt."
Khuyết điểm: "Flight was delayed, but other than that, flight was great."
Ưu: "Airline was great"
Khuyết điểm: "The customer service at Airfair.com is abysmal. I will NEVER do business with them again."
Ưu: "Crew and entertainment"
Khuyết điểm: "Very small seats. For full flights they should use the double deck aircrafts. They are much more comfortable. I paid an expensive fair for an old plane which was unfair"
Everything was wonderful!
it would have been great to be disembarked from an Air Bridge instead of being bussed around the airport after a 16 hour Flight.
Ưu: "The crew was exceptional. They took care of the customers with passion and energy. The Q suites are comfortable and one of the best seats out there."
Ưu: "The crew is very friendly and helpfu; the space between seats is noticeably larger than usual"
Ưu: "My flight attendant, Grace, was delightful. There were several challenging passengers around me and I observed her handle them with the grace of someone who embodied their name—Grace."
Khuyết điểm: "No wifi on board. The plane was one of the older ones, but still perfectly nice."
Ưu: "Boarding was smooth."
Khuyết điểm: "The crew were not attentive. I needed milk for my child but they never came back. Their food was HORRIBLE and only two choices and both spicy and tasted disgusting. Honestly the worst flight for me with Qatar airways"
Ưu: "Crew was great, but food I like more like Emirates."
Khuyết điểm: "No headphones and was not possible to watch movie."
Ưu: "Everything.. will do it again!"
Khuyết điểm: "Everything was perfect"
Ưu: "The service. The friendly crew. The clean airplane and bathrooms, the food and drinks. A1"
Ưu: "The crew was amazing"
Khuyết điểm: "it would be better if the flight departure on the scheduled time"
Ưu: "The supervisor on flight Doha to Charles de Gaulle was very helpful and knowledgeable. He explains to me th e process of how to help a person who is having a big problem to walk , Qatar Airways has a special service for person in needs of wheelchairs . Thanks a lot to that gentleman."
Ưu: "Everything! It just awesome"
Khuyết điểm: "Nothing can be better, an awesome flight"
Ưu: "Regular A330 was substituted for a 787 dreamliner."
Ưu: "Movies and onboard games were good. So was the food. Crew took good care of us and the toilets were clean"
Khuyết điểm: "We couldn't lower the seats backwards. It was horror for eight hours. And one little tv didn't work but they gave my wife a diferent, better seat because of that. We had a long layover, 12 hours, and they said we didn't have rights for anything. So we went to the city on our one because we didn't want to go on organized tour that we need to pay extra money"
Ưu: "Attentive service - woke me up before landing (as instructed) and served a meal."
Khuyết điểm: "Boarding on Doha was chaotic"
Ưu: "The seats have great leg room and recline nicely"
Khuyết điểm: "7kg and only one carry one!?? Budget airlines do better!! Try being a professional with a laptop and a few travel essentials and you won’t get far on Qatar. How crazy. Even if you have diamond one world status (the highest) unless u fly business class there is no chance in getting more onboard for your carryon. Works best airline my a**!"
Ưu: "Entertainment is very good"
Khuyết điểm: "it felt like sitting in a sardine box"
Khuyết điểm: "Nothing"
Ưu: "The Crew has been excellent"
Khuyết điểm: "When I arrived at the Airport in Arusha (JRO) my reserved row 23 aisle seats for the DOH to JFK segment were changed to the (last cabin section row 31); also my aisle seat was changed to a middle seat Food was better from JFK to DOH Entertainment was lacking - movie and TV selection was poor for 20+ hours of flight time"
Khuyết điểm: "N/A"
Khuyết điểm: "The food was horrible"
Khuyết điểm: "None."
Ưu: "I was surprised with the quality of gluten free meals served for me, it was well organised and taken care of where I never had to wait. My flight schedules were changed few days before departure by Qatar Airways, but only thing I had to do was to confirm that I have noted, my seats and all the rest of details intact, excellent."
Ưu: "Crew and food"
Khuyết điểm: "It was a pretty old flight and had no tv in front! Huge disappointment. Probably they thought ppl flying from Doha to Colombo were ok with a low quality flight with no entertainment."
Ưu: "Boarding and crew were excellent."
Khuyết điểm: "Lack of information about the flight delay of 4hr 45 min apart from expected take off time."
Khuyết điểm: "Nothing"
Ưu: "All Qatar employees were friendly and helpful. A great flight!"
Ưu: "If you can book Qatar Airways at a price competitive with any other major carrier then absolutely do - incredible service, plane, food, and overall experience that far exceed the competition."
Ưu: "Their food and crew was good."
Khuyết điểm: "Seats are very small now and the entainment system was all messed up that day for the whole plane. We were trying to watch something else and system was playing something else."
Khuyết điểm: "We had to wait for about 5 years, more than 3 hours unscheduled wait. During this time we were provided with a very poor breakfast."
Ưu: "It is an average economy flight. Crew was very attentive and helpful. Service was excellent."
Khuyết điểm: "Not much to say for an economy flight. Comfort is always compromised regardless of airline. It gets worse as the flight is longer."
Ưu: "It was excellent."
Khuyết điểm: "It was excellent."
Khuyết điểm: "1. rude staff - i stood in Jburg at the counter for 13 minutes (i checked my clock) while 8 staff ladies spoke among themselves in a myriad of languages. FINALLY one lady asked if i had been helped! I said no and she was clearly less than thrilled to be the one to help with my question. i literally just wanted to ask if my seat assignment was a window, middle or aisle, but it was like i was the bane of her existence and i interrupted their social hour. On my outbound flight (ORD to DOH) I also watched three staff members be beyond rude to guest after guest at the check in counter regarding baggage when they came forward to "re check-in" which was a new requirement for most people. There was a lot of general confusion on behalf of the consumers and the staff was NOT the least bit patient or helpful in explaining what they needed from us or why this flight had different procedures than normal. I still don't know why they were so fussy about baggage and made everyone re check in at the gate in fact. And they didnt do it to my baggage so i have no idea why they were so rude to some and completely left others alone. (didn't seem to have to do with size, carrying of electronics, i don't know?) 2. the physical flight - you changed my original flight time to something that was REALLY close for my connection from DOH to CDG, so you instead bumped me to a later flight without consulting me. it would have caused me to miss a connection flight I booked separately through EasyJet from Pairs to my home airport BIQ. I had to figure that out on my own. RUSH through Doha to make my 35 min connection and barely was allowed to board my onward Paris flight by the Qatar gate staff which was only cutting it close as a result of YOUR changes! Yet i was treated like i was somehow "late" and wouldn't be able to board ??? Again incredibly rude staff. Subsequently you lost my luggage because the connection was too tight. i landed on Friday and it didn't catch up to me until Tuesday. Not one person has said sorry or offered any restitution. And this is honestly what upsets me the most. I doubt anyone even reads this. pathetic. I work for a travel club and since Monday (so in 4 days) I have actively reached out to 4 clients to cancel and re-booked their Qatar airways flight to another carrier to get them to Johannesburg. They will be doing the same safari experience I did, but I will NOT recommend and book my clients on Qatar after my experience."
Ưu: "Crew was great"
Khuyết điểm: "Out of mango juice and the plane was too old."
Khuyết điểm: "Luggage was lost"
Khuyết điểm: "The seat didn't have any inflight entertainment"
Ưu: "Great airline...nice staff, very attentive and polite."
Ưu: "Decent leg room. New plane."
Khuyết điểm: "Only one meal was served in about a 6 hour flight. By the end of the flight I was famished."
Ưu: "The inflight entertainment didnt work at all. Food choice was pathetic."
Khuyết điểm: "Food and inflight entertainment"
Ưu: "The crew was very friendly and everything else was very good and comfortable on the flight."
Khuyết điểm: "The boarding process was odd. We got to the gate too early (by maybe 10 mins before boarding time) so we were told to sit outside of the designated seating area and that they would make an announcement when we should go back up there. There was never an announcement, but we felt it was getting late so we went to check at the desk and they then said we were late and they were waiting on us. They were very nice about everything, but just thought that was really strange."
Ưu: "leaving airport"
Khuyết điểm: "24H delay, no meals, no coordination, no communication."
Khuyết điểm: "I gave the food 4 stars only because of better meals that I have had with a different but similar class airline. It is good food but it is not excellent."
Ưu: "Great food, Comfy, Great staff. Usual I dont review but really enjoyed those 4 flights with Qatar"
Ưu: "Excellent airline. Great experience. Easy. Professional. Efficient."
Khuyết điểm: "I had to track down a flight attendant in order to get the dinner. They seem to have asked most other people, but just went right by me until I caught their attention."
Ưu: "The flights were on time"
Ưu: "The head flight attendant in the economy cabin was nice, after a bit."
Khuyết điểm: "My entertainment system stopped working and all they could offer me was something farther back in the cabin. As a Gold privilege member, I choose to sit at the front of the cabin, and yet the entertainment system was unavailable. I wish Qatar Airways could compensate me for my unfavorable experience."
I had a smooth flight through out my journey. This time around all was well. Thank you to the team.
Khuyết điểm: "-Seat comfort - stingy with morning coffee -terrible departing plane"
Ưu: "Overall great experience"
Khuyết điểm: "Maybe the food could have a been a bit better"
Ưu: "There was almost a two hour delay, there wasn’t any information communicated, everybody was just asked to take seats in the waiting area. The entire process wasn’t very well organised."
Khuyết điểm: "The seats are a little tight and I paid for a bit of a larger seat. Next time I will upgrade for more room."
Ưu: "Crew was kind, attentive, funny, and engaging. The best."
Khuyết điểm: "A warning about landing in Dubai, and being put on a bus to the terminal"
Ưu: "They rescheduled without our consent and didn’t give any accommodation either. We stuck at Dubai for 24 hour"
Ưu: "Entertainment system"
Khuyết điểm: "The food and the crew way of speaking to people"
Ưu: "Was ok"
Khuyết điểm: "Water bottle to all the passengers."
Ưu: "Everything Was Just Perfect"
Ưu: "Cold meal was nice, standard business class, no amenities. Nice crew, welcome on board."
Khuyết điểm: "The crew was in a constant hurry after. The meal was ok, but no cocktails served. Tablet was not working remotely, it has to be connected to the dock all the time. USB port was also not working, did not charge my phone. I’m glad that we did not buy the business upgrade for his flight before. It would felt wasting all our points. Luckily we were upgraded during check in. Check in was awful, they checked in 4 people in front of us roughly in 20 minutes in MLE. It felt like waiting for forever."
Ưu: "nothing out of ordinary"
Khuyết điểm: "The aircraft has no or little serviceable inflight entertainment. The food offered on board is really bad. Any additional water has to be paid for"
Ưu: "A good time to board"
Khuyết điểm: "No offer of free water to drink on a 3.5 hour flight!! Staff didn’t smile at all."
Ưu: "The flight"
Khuyết điểm: "Nothing"
Ưu: "I felt very pampered!"
Ưu: "Emirates is everything we can wish"
Khuyết điểm: "Still flying . I lost my first hotel night what to doooo"
Khuyết điểm: "No proper service of food or drinks. Never asked if we need any drinks like spirits. Mainly dissatisfied with food and drinks. Crew was not professional, their English was not good .. very hard to understand . they handled everything in hurry Always got response that non veg is over."
Khuyết điểm: "Full aircraft so pick you seats early"
Khuyết điểm: "Was not told that my luggage was on a weght system and not a piece system for a n international flight. I ended up paying $249 for my extra suitcase that weighted 25 lbs and it was only a 2.5 hour flighr!"
Ưu: "I love the positive and can-do attitude of your crew"
Khuyết điểm: "A 4 year old banging on the back of my seat"
Ưu: "I have been traveling with Emirates (and only Emirates) for several years. On board crew and food were excellent."
Khuyết điểm: "Since the air craft was new WIFI was not yet available."
Ưu: "Very Kind"
Khuyết điểm: "My seat assignment"
Ưu: "The service, food and boarding were all excellent. It brought back the joy of flying like what used to know in the 80s."
Khuyết điểm: "None"
Khuyết điểm: "Excess baggage kilo rate is much more expensive than most airlines"
Ưu: "The staff are extremely friendly and accommodating. The plane itself was clean and there were plenty of bathrooms. It was great to have two free meals, drinks and entertainment making a 10 hour flight go by faster. I love the eye masks and ear plugs to make sleeping on a plane easier. All around success and would fly again with them!"
Khuyết điểm: "On the flight home the crew seemed a little confused who was in charge of my row. I had to go get myself the customs forms and a pen. Also the front of the plan was extremely hot compared to the back."
Ưu: "The service from the airline Emirates, very nice and friendly staff. The price was under my budget and easy to purchase. Alerts for flight, time lines and updates for Airports after the Huricane Irma. Thanks! Javier"
Khuyết điểm: "The seat that was booked is stand by seat and so much problems arose. Last missing the flight."
Khuyết điểm: "It was delayed for 8 hours!!!"
Ưu: "I like the food , yummy"
Khuyết điểm: "I was in window seat. When serving food and beverages crew didn't give much concern."
Ưu: "Cleanliness, customer service, rapidness"
Khuyết điểm: "Entertainment was a little outdated"
Khuyết điểm: "got non-vegetarian food in spite of choosing veg"
Khuyết điểm: "I found out that my payment was not verified as I arrived at the airport and I wasn't informed my email or any kind of way about it. It was a total disaster. Deeply disappointed. Regards"
Ưu: "The air conditioning worked properly"
Khuyết điểm: "You asked for a drink and they never return☹️"
Ưu: "The crew was very helpfully and nice"
Khuyết điểm: "Other passengers and there dramas"
Ưu: "Crew was friendly"
Khuyết điểm: "Flight was a hour late, then we sat on the plane for another half hour because people were in the wrong seat"
Ưu: "Received a flight credit"
Khuyết điểm: "Emirates overbooked the flight and we were bumped."
Khuyết điểm: "Food while trip to India was good But food while trip back to sfo was very bad"
Khuyết điểm: "Flight was delayed, 1 of my baggage was missed and due to that connecting flight from Boston to Newark was missed. There were no more flights to Newark so I was put up in flight to JFK after 3 hours of wait."
Ưu: "The food was great. Flight attendants were nice and polite."
Khuyết điểm: "Flight 123 Dubai-Istanbul was cancelled due to weather conditions in Istanbul. Emirates put us on a new flight, we were waiting in queu for 30 min, and my queu wouldn't move because of one passenger. I asked the person in charge, if it will take another 30 min, I should go to another queu (because the other two queus already finished with lines up longer. ) the guy said nothing. I was next in line and when my turn arrived, I asked for a similar seat or something at the window, he give me an angry look and give me seat 50B on EK121. That is the last seat next to the toilet. I adked him to change and give me somthing else because I have medical condition and easily get nauseau if I sit toward e end, he said, that is it ma'am. I repeated to him my request and medical conditon, he turned his face away and said next person in line! There were at least 50 more passengers booked after me and 50 more seats available, he intentioanlly gave me the seat I asked not to be given just because while standing in line I asked him, why the line up hadnt moved an inch in 30 minutes. This is a very un professional behaviour and unacceptable behaviou. I had never before had such uncomfortabel flight in my life. I had nauseau during the whole flight!"
Ưu: "Great staff and in flight entertainment"
Khuyết điểm: "Other passengers..."
Ưu: "Crew couldn't have been friendlier!"
Khuyết điểm: "very poor food and seating"
Khuyết điểm: "19H i guess, window seat's screen was not working"
Khuyết điểm: "Not even sure how you got my email address!"
Ưu: "Outstanding, professional, courteous, and highly capable staff; beautiful plane; extremely tasty food; generous beverage offerings; smooth flight, including take-off and landing. Kudos to the entire crew and to the Emirates Airline organization."
Khuyết điểm: "The seats were very comfortable, but the leg room was inadequate."
Meal quantity was very less.
I liked the service of the crew and the chk in staff. Crew should insist on putting the mask for the passengers.
Wow, where do I start. Flight departure was changed due to late arrival of incoming flight, no communication from airline about it, just happened to check it during the day. Contacted the airline who said to arrive as normal, checkin staff advised we could have arrived later. Boarding was chaotic as they boarded economy and priority passengers at the same time… that’s not how it’s supposed to work. The plane was so old, the entertainment system looked like 15 years old, as did the bathrooms. I read online that Etihad had said they were retiring these in 2020… clearly the pandemic has impacted Etihad as they aren’t what they were when I travelled with them in 2019
It will be good idea to improve the seat space even in economy if you explain the idea to make it more confort for passengers they will choose more your service
Ưu: "Absolutely nothing."
Khuyết điểm: "They should learn from Emirates or Qatar Airways on how an airline service should be.... never again, sorry Etihad..."
Ưu: "It's ok for business class. Crew and boarding is Pro smooth."
Khuyết điểm: "Entertainment options are limited. Food could be better considering its business class."
Khuyết điểm: "Respect human and fix the air conditioning"
Khuyết điểm: "- The plane was set to a freezing temperature all the time made it really uncomfortable flight for most of the passengers. - Etihad mostly runs short of veggie food and passengers are asked to go for non veg option. Not cool."
Ưu: "Love Etihad service"
Khuyết điểm: "Snacks, i didn't want set meal"
Ưu: "The crew was terrible. The aircraft from AUH to bangalore was in bad condition. My seat would keep coming back if reclined, my neighbour’s seat wouldn’t recline."
Khuyết điểm: "The airport in Abu Dhabi was a mess! There was zero organisation and etihad ground staff were not managing things either. My bag came back broken!"
Ưu: "On time, drop off to home in Mercedes!"
Ưu: "Cabin service was excellent and the NY as well as Abu Dhabi lounge were very impressive."
Khuyết điểm: "NY ground operations were pathetic. We were delayed 1 hour due to transfer baggage loading and people not taking their seats rather clogging the aisles... Sydney connection folk le were panicking but flight crew made up 30 minutes"
Ưu: "Seats comfortable especially when plane not too crowded of course!! Blankets large and warm."
Khuyết điểm: "Staff could be a bit friendlier Movie choice is ok but could be better Food can be improved drastically and could be healthier options"
Ưu: "Service and professionalism of the Etihad Crew"
Khuyết điểm: "Seat was damaged, not conformed and dirty, like it wasn’t cleand after previous flight. Pillows was used before us. Business calss should be nice"
Khuyết điểm: "Not happy with Etihad Checkin counter desk at Ho Chi Minh Airport. The person at the baggage drop off desk wasn't helphul at all. Being ignored for 30 minutes. I believe that this person needs to be trained in order to know who needs to be helped first as he worked at that particular counter for people who already Checkin online."
Ưu: "good environment and staff"
Khuyết điểm: "Food needs to be improved."
Ưu: "They did not took us at team lunge having silver card and kept waiting at general lunge. Not cooperative officer."
Ưu: "Didn’t have much choice for vegetarians.. food was not good atol"
Ưu: "The flight was very quiet so I was able to lie down and get a good rest - I know this isn’t possible on every flight but it made the long flight a lot more comfortable. All of the crew members were very friendly and attentive. The food was really good and tasty (lamb curry I think it was) - best plane food that I’ve ever had. Good choice of new movies too."
Khuyết điểm: "N/A"
Ưu: "Food was great!!!"
Khuyết điểm: "Crew not friendly!! Flight dropped cup and napkin never excused herself- smh"
Khuyết điểm: "Plane was not comfortable and looked dingy. Food was awful. Service was subpar."
Khuyết điểm: "The person checking me in at Delhi was rude. Didn’t let me take the cabin bag that others were allowed to take."
Ưu: "Free movies Cleanliness Friendly staff"
Khuyết điểm: "Provide free internet Use no plastic"
Ưu: "Staff was very courteous"
Khuyết điểm: "Only one wheel chair was provided during the flight to NY"
Ưu: "Good entertainment program, seat space in Economy class is fine, amenity kit even in Economy Class"
Khuyết điểm: "Only one service (dinner after aperetive) and no soft drinks, coffee/tea before landing. Cabin crew has not been seen after the service and seemed to be bored by the job."
Ưu: "Nice meals, good entertaintment, comfort sleep"
Ưu: "مجال الكراسى"
Khuyết điểm: "المضيفين"
Khuyết điểm: "The carry-on size allowance is way too small and the staff was adamant and said pay $300 (Reason: the suitcase wheels wouldn't go inside the measuring crate) Ended up buying a backpack. I have used the same bag for traveling from india on etihad. Decided never to use etihad for travel."
Ưu: "Staff are friendly and helpful. Communication generally helpful. Flight comfortable other than for the food and seat cushioning. (see below) They handled our delayed connection brilliantly, putting us in a hotel in Abu Dhabi for the day. Very restful and handled very well."
Khuyết điểm: "Food and comfort of seats. Pretty standard long-haul experience."
Khuyết điểm: "The ground staff at Dallas were extremely rude. Made an old woman cry. Did not use common sense to check in people. They were weighing even obvious very small back packs that were obviously less than 3 lbs. talked to people in a rude manner and were not very helpful. I flew more 15 times in the last years. By far the worst experience. Flew emirates. Delta. Klm France airways. British airways. Even kenya airways. American and united. By far the worst experience. Service service"
Ưu: "The entertainment"
Khuyết điểm: "Staff was rude and food was horrible"
Khuyết điểm: "Seats. Aurconditioning, entertainment"
Ưu: "Fast and on time"
Khuyết điểm: "My butt hurts"
Ưu: "The crew was nice"
Khuyết điểm: "Food could be improved upon and entertainment system should be available the whole flight"
Khuyết điểm: "Veg meals ran out very fast, not enough options for all the passengers."
Khuyết điểm: "No dedicated bus or transport for first or business passengers!"
Ưu: "Bad services over all"
Khuyết điểm: "Lemo services"
Ưu: "Beware of the etihad airport crew at Abu Dhabi. They are extremely inept. The gate agent lost my ID card needed to gain entry into a third country. Not only I had to miss my connecting fight from Abu Dhabi, was never put on another flight, but etihad also cancelled my return portion of the ticket all due to a mistake by their gate agent."
Khuyết điểm: "Beware of the etihad airport crew at Abu Dhabi. They are extremely inept. The gate agent lost my ID card needed to gain entry into a third country. Not only I had to miss my connecting fight from Abu Dhabi, was never put on another flight, but etihad also cancelled my return portion of the ticket all due to a mistake by their gate agent."
Ưu: "Food was alright, and they got my special requirement wrong at first, but then linda fixed it. The flight going to India was much better. Excellent airline thou."
Ưu: "The staff for our flight were all extremely friendly and accommodating. They came through the cabin several times with drinks and snacks and ensured we had the most comfortable flight possible. I thought the entertainment choices were excellent and really provided a wide array of genres and a unique multicultural assortment. Meals were very good, served in generous portions, and having a vegetarian diet I was happy to be so easily accommodated. I was lucky enough on this flight to have a row to myself so I could spread out."
Ưu: "Chair was comfy"
Khuyết điểm: "crew were unorganized & rude Videos were very old & not updated for long time at least 3 yrs old"
Ưu: "on time and clean"
Khuyết điểm: "leg room for the flight from Auh to lhr is really small for me. Also the food sucks."
Ưu: "I got sick, and I felt faint and and nauseous. When I told a member of the crew, he took me back to the galley and let me lie with oxygen until I felt better. The rest of the crew continued to check on me the rest of the flight."
Ưu: "New flight ! From Mumbai to abudhabi A380 , from Zurich to abudhabi Dreamliner"
Khuyết điểm: "Nothing"
Khuyết điểm: "The food wasn't as per standard of such an airline or any other for that matter...."
Lack of announcement during delay in deplaning in Delhi
Very disorganised and inefficient boarding procedure compounds the disorganised nature of the Indore airport. Crew announced that a system would be followed based on those passengers that paid for expedited boarding, those with children and those in the military etc. However the system was not implemented. Not sure why IndiGo does not use and enforce zonal boarding. A/C not working on bus transporting passengers to aircraft and information system indicating flight information not working either. Given this leg happened after sunset there was very poor lighting on boarding ramps at both Indore and Mumbai.
Food purchase options confusing. Out of 4 Indigo flights this week, two offered a choice of food, the third offered only 1 choice, and one offered no food. Very confused what I buy when I buy an Indigo ticket.
Flight got delayed and was declared before half an hour. It’s not fair with those who are loyal with Indigo.
The paneer served was so hard.
Excellent service provided!
Bag check is not as smooth as can be at CST Terminal 2. Passengers are advised to print out and attach boarding passes at home in a bid to avoid crowding at self-service kiosks given the Covid-19 public health crisis. However attendants then say tags need to be re-printed at the counter as the ones provided by the airline at the airport are more secure. While the check-in process is aided by the helpful staff, Indigo Airlines could do a better job of providing more self-service kiosks and clearer guidance during the online purchase process. Suggest calling ahead to confirm situation on the ground.
Ưu: "Not much."
Khuyết điểm: "We flew to India and back from Turkey. Both flights had 2 stops and both times Indigo said we didn’t have a second flight and wouldn’t give us a second boarding pass meaning we had to go out to the check in both times to get our second boarding pass and both times were very problematic. Also we have a 7+ hour international flight on a very small plane with no free food or drinks. Just not a very good flight experience overall."
Ưu: "Seat felt very uncomfortable and as though it was about to break! Very cramped."
Khuyết điểm: "Extremely bumpy take off and landing. The pilot could do better."
Ưu: "We arrived at the departure gate at 8 am, to be told it was closed for a flight at 8:25 am. We had to purchase a replacement flight 12 hours later. Same airline indigo. Flight 6E6314. Two tickets"
Khuyết điểm: "Good airline. Flight was delayed due to weather"
Ưu: "Crew was great. Back holder of Seats were loose / broken."
Khuyết điểm: "Connecting Indigo flight was poor as no supply of liquor n beverages. No proper n sufficient food. One cold sandwich was given"
Khuyết điểm: "To avoid travelling by indigo would be better"
Ưu: "Punctuality, cabin crew and cleanliness."
Khuyết điểm: "Check in at Mumbai needs to be better coordinated."
Ưu: "Flight attendants were the best and very friendly"
Khuyết điểm: "Not much, on time flights and friendly flight attendants"
Ưu: "Always ahead of scheduled arrival in my last few flights. Love it"
Khuyết điểm: "cost of the seats can be reduced or it can be free"
Khuyết điểm: "Very dismal performance.Copilot was missing in the last minute. incorrect baggage weighing scales.had to pay extra. Plane delayed by 4 hours almost missed my international connection. Very very stressful and unprofessional expression especially. Absolutely would not recommend this airline."
Khuyết điểm: "Flight 6E 188 to Chennai supposed to leave at 6.20 AM got cancelled by airliner. Lot of discomforts faced. Indigo should pay me penalties to me by three times the charge."
Ưu: "Ground reservation and check in crew were amazing."
Ưu: "The cabin crew behaviour"
Khuyết điểm: "Boarding experience, boarding gate staff behaviour"
Khuyết điểm: "Food variety"
Ưu: "Good service"
Khuyết điểm: "None"
Ưu: "Time from landing to collecting our luggage was the fastest we’ve ever experienced."
Khuyết điểm: "Ran out of food options by the time the trolley reached us. This was a problem as we hadn’t had time for lunch"
Ưu: "Clean comfy seats Attentive and polite staff"
Khuyết điểm: "Very delayed. Refreshments were offered after we had already bought them ourselves!"
Ưu: "Reached before time!"
Ưu: "On time"
Khuyết điểm: "Courteous and efficient staff."
Khuyết điểm: "Luggage lost. No apologies, no compensation"
Ưu: "Flight Stewart’s Response"
Khuyết điểm: "Ground staff highly untrained & indifferent"
Khuyết điểm: "Very uncomfortable seats. Small and hard"
Ưu: "Everything except boarding"
Khuyết điểm: "I am a senior citizen & was issued boarding pass for Gate no 26 in Kolkata. I received a SMS that Gate changed to Gate no 18 & then Gate No 19. I was not only harassed but under stress if the gate is going to change again & I should not miss it."
Ưu: "The people"
Khuyết điểm: "The seats, it was too warm. Being herded into busus like cattle."
Ưu: "Efficiency- punctuality - price"
Khuyết điểm: "Seat confort 0"
Ưu: "It was on time and the staff were courteous"
Khuyết điểm: "Every now and then Indigo's website has challenges"
Ưu: "They finally managed to get me on the plane after finding out I had 10 minutes to boarding time due to inefficient inter terminal transport in Delhi"
Khuyết điểm: "I paid more for my checked in bag than for my ticket. They charge extra for everything--soon the toilet!"
Ưu: "Almost 4 hour delay. Poor service considering the long delay."
Khuyết điểm: "Long delays. no compensation. poor communication about delays. Long wait in plane. No refreshment."
Khuyết điểm: "I did not like the fact it was delayed. I had to pay for an additional flight to get to coimbatore to fulfil my commitments."
Ưu: "The cabin crew didn’t even ask us for water. We were yelled at by Anoop T working for indigo airlines at Trivandrum airport. He was drunk and unnecessarily charged us for baggage check in when clearly our tickets stated that no extra baggage charges are applicable. The third party through which we booed our flight generated 3 PNRs and Anoop claimed that he will charge us for baggage check in. He was impatient, rude and drunk."
Khuyết điểm: "The cabin crew didn’t even ask us for water. We were yelled at by Anoop T working for indigo airlines at Trivandrum airport. He was drunk and unnecessarily charged us for baggage check in when clearly our tickets stated that no extra baggage charges are applicable. The third party through which we booed our flight generated 3 PNRs and Anoop claimed that he will charge us for baggage check in. He was impatient, rude and drunk."
Ưu: "As above"
Khuyết điểm: "As above"
Ưu: "Staff and service. Efficient travel time."
Khuyết điểm: "Noted a difference in passenger type on this flight. Some were rather demanding for the crew members in that some passengers did not adhere to safety protocols. Staff handled the situation in very professional manner."
Ưu: "Nothing that i liked"
Khuyết điểm: "I wanted to cancel the ticket but none of your cook gravy details were reachable. I sent emails but no reply. I had to cancel the ticket from indigo directly but i didn't get the refund for the same yet. Bri unhappy with the service."