Scoot doesn't have Business class which is fine . I was pleasantly surprised with my little care package given to me during the flight which I assumed is because I had flown in with Singapore Business and this is part of the offering instead of me buying my own food. Pretty good experience overall for budget airline.
Khuyết điểm: "The aircraft was very cold and chilly."
Ưu: "checking in at Changi Airport is always a pleasure, helpful friendly staff"
Khuyết điểm: "the food is disgusting"
Ưu: "One of several preferred airlines when flying to Asia. Really enjoy their service, and it's wonderful to wake up to many beauties in view!"
Ưu: "Flat bed is wide and comfortable. Cabin crew was excellent."
Ưu: "Friendly service and not a super crowded plane."
Khuyết điểm: "In-seat entertainment was not working for me, and boarding process could be drastically improved."
Ưu: "Staff was great as usual"
Khuyết điểm: "Many entertainment monitors including my row of seats were stuck for a while. The “please fasten your seatbelt” was on the screen and made the monitor unusable for the first 1hr of the flight"
Ưu: "Crew , announcements were restful , not loud and blasting like some airlines"
Khuyết điểm: "Nothing Singapore Airline is Super Lufthansa food lousy , late leaving Kuala Lumpur, missed our connection assigned to a later flight, running to catch rescheduled time and changed gate."
Khuyết điểm: "Delay could be complimented by faster speed"
Ưu: "The crew was lackluster; unusual for Singapore Airlines. Tall individuals will not like the business class seats."
Ưu: "This was the most fabulous crew I have ever flown with on ANY flight in so many years of my travels! It was un-imaginable as to what they did, they left no stone unturned to make sure we were comfortable, fed us with awesome food every now and then. Were looked after like babies! Thank you SQ!"
Khuyết điểm: "The A380 was probably SQ's oldest one, which that was a newer plane."
Khuyết điểm: "Transit time is way too tight. You need at least 2 hrs in between to account for landing and transfer time between terminals"
Ưu: "Everything from booking, online check-in, self printing of Boarding Pass, BIz Class lounge, Flight. Flight too short (KL to SG) for me to eat and enjoy the inflight entertainment."
Khuyết điểm: "The layover in Singapore was a nightmare with insufficient hotel accommodation, nothing but Asian food and overly officious security staff."
Khuyết điểm: "Ran out of options for dinner and could not eat the macaroni cheese they had on offer, so got 2 small packets of nuts instead...international flight running out of food options? Pretty slack. A part of the interior wall fell off onto my foot upon take off and I had to hold it in place for a while until a hostess came....doesn’t give you the best feeling when the plane starts breaking on take off. One of the male stewards was appalling towards a young mum I sat next too...too the extent of giving her dirty looks because she spilled a bit of water on the seat and then told her she had to pack everything away she was using, including the baby wipes! I stepped in and told him how this was not ok and all other staff members were helpful and he was making this Mum upset. He should not be working for such a people friendly reputable airline! Maybe Jetstar instead! Was appalled at the entire flight to be honest!"
Ưu: "Great service and very very comfy"
Ưu: "The lunch and dinner menu was excellent"
Khuyết điểm: "more bathrooms."
Ưu: "Clockwork prompt"
Khuyết điểm: "Mechanical"
Khuyết điểm: "Seats were uncomfortable, derive very ordinary staff unhelpful seat allocation system requires improving ! Extra cost from economy was not worth it !"
Ưu: "Crew were attentive and courteous, food and beverage choices were great; would definitely fly with SA again."
Khuyết điểm: "None that I can think of"
Khuyết điểm: "Boarding a mess, 30% boarded as "business". Food terrible. Entertainment system doesn't work on a lot of seats as plane is very old. Cabin crew not able to handle the passengers, delayed in every aspect and forget to serve passengers. Shitty flight and service."
Ưu: "The main course"
Khuyết điểm: "Items missing or substituted in the veg but was ok in regular meals. In one veg serving, no salad or dessert was included. Margarine instead of butter for only in the veg meal."
Ưu: "Most everything"
Khuyết điểm: "Crying babies made it tough to sleep the whole flight"
Khuyết điểm: "There was on flight attendance which I assume new. She was not able to manage to check with her colleagues whether there was still a food which I requested before giving me the answer. Also, to me little things like fold the cup holder before take off and landing is just a simple task to do without giving a lecture to the passenger when he or she might be tight up with kids."
Ưu: "First class service with economy prices via Kayak! Blankets, pillows, full meals, snacks, entertainment, hot towels before take off and landing. The crew is always spot on! I love Singapore airlines!"
Khuyết điểm: "I am a vegetarian and they served a chicken piece along with my main course."
Ưu: "Easy online me check-in with proper notification & reminder. Attentive crews and good on board entertainmrnt. However, food wise just a good thumb up and not excellent coz we looking forward to see more variety of foods available on board"
Ưu: "The food is very good in economy. Large screen tv gor movies and games."
Khuyết điểm: "all was good, nothing bad"
Khuyết điểm: "My flight was delayed by 2 hours so I missed my connecting flight in Singapore. There was a huge queue of people who missed their connecting flight cos of an accident in the runway. The airline did nothing to prepare for this situation. It took hours to get another flight organised, communication was non existent and refreshments took ages to come. Airline didn't help with finding a hotel for stranded passengers."
Ưu: "Friendly, smiling staff, ever happy to help, nice food"
Khuyết điểm: "Seats on the A380 upper deck economy are too uncomfortable, couldn't relax at all during the 5h red-eye to Singapore"
Ưu: "The people were excellent."
Khuyết điểm: "I had planned to check an extra piece of luggage, gifts and purchases for church needs. They wanted to charge me $3,655(!!!) for that. Absurd. I had to leave the suitcase behind. I will probably fly on a different airline whenever I go to Russia now."
Khuyết điểm: "Our flight to Bali was cancelled due to the volcano eruption. We did not receive any compensation, but Singapore/Silk Airlines told us they were able to get us a flight home to LAX instead, but that it wouldn't be until the next day. We spent money on a hotel and food and waited until the next morning, got to the airport early for check in only to find that Singapore/Silk had in fact, given up our seats that they had promised us. They said that we now would have to wait another day just to get a flight from Singapore to LAX. We asked to speak with a manager, and eventually were able to get two seats due to cancellations. This was intended to be a very special and romantic trip that was essentially ruined. Since no one could have anticipated that the volcano would cause cancellation, we should be refunded for our flights. We are so crushed that we did not get to go to Bali, and now we may NEVER get to go because we are out of money. At the VERY least, the leg of our flights from Singapore to Bali, and Bali to Singapore, should be refunded. We are extremely disappointed."
Ưu: "Non stop to HK"
Khuyết điểm: "Staff wake you up very aggressively when meal time. Other airlines leave stickers. This is a long flight, be respectful. Will avoid for future."
Ưu: "Service was great."
Khuyết điểm: "Bit on the cold side."
Ưu: "smooth service with refreshments"
Khuyết điểm: "No working seat audio"
Ưu: "Comfort Great book the cook meal choices Restful Attentive service"
Khuyết điểm: "What’s there not to like about SQ"
Ưu: "Love the service at Singapore Air. Very attentive and accommodating."
Khuyết điểm: "Security at Frankfurt airport was horribly slow. Also, audio jack didn't work properly. Not sure how often that's checked."
Ưu: "Just a generic flight. Had nice movies but nothing special."
Khuyết điểm: "I felt very cramped and though it's nothing with the airline I had 2 crying babies right near me during the flight."
Ưu: "the flight time was quick , by the time you took off you practically were preparing for landing"
Khuyết điểm: "nothing disappointing"
Ưu: "Main Entree hot"
Khuyết điểm: "Cold bread; dessert similar sweetened gak"
Khuyết điểm: "Headphones were not functioning properly"
Ưu: "Great service with a smile and can do attitude"
Ưu: "Flew business class to SE Asia and experienced great service, fast check-in & boarding, terrific seating and amenities, and outstanding meals. Came home well rested."
Ưu: "my wife had injured her ankle on our trip. as a result she was walking with the aid of a cane. the crew anticipated her needs and asked her to board early without us requesting."
Ưu: "Before booking my flight on Singapore airlines, I took the time to read through some reviews and to be honest, the reviews left by previous passengers did not do the airlines any justice. I rarely, if at all, leave any reviews myself but my flights (from SFO - Singapore and vice versa) were AMAZING! I was sitting in economy and the level of attentiveness that we received, I could only imagine how great first class could be. if i could fly Singapore on all my trips overseas I would."
Ưu: "Excellent service, food, in-flight entertainment (what choices!!), and the plane was very up to date as well. Made for a very very pleasant flight experience. Especially for how long the flight was (18 hours or so)"
Khuyết điểm: "The get out and get back in halt at Hong Kong. Practically the entire flight had to do this, quite wasteful. Bad customer experience. Find a better way please! If Hong Kong makes you do that switch over to another airport, better yet make no halt. I have flown direct from SF to Singapore before so not sure why this halt."
Khuyết điểm: "Flight was delayed, but other than that, flight was great."
Ưu: "Airline was great"
Khuyết điểm: "The customer service at Airfair.com is abysmal. I will NEVER do business with them again."
Ưu: "Crew and entertainment"
Khuyết điểm: "Very small seats. For full flights they should use the double deck aircrafts. They are much more comfortable. I paid an expensive fair for an old plane which was unfair"
Everything was wonderful!
it would have been great to be disembarked from an Air Bridge instead of being bussed around the airport after a 16 hour Flight.
Ưu: "The crew was exceptional. They took care of the customers with passion and energy. The Q suites are comfortable and one of the best seats out there."
Ưu: "The crew is very friendly and helpfu; the space between seats is noticeably larger than usual"
Ưu: "My flight attendant, Grace, was delightful. There were several challenging passengers around me and I observed her handle them with the grace of someone who embodied their name—Grace."
Khuyết điểm: "No wifi on board. The plane was one of the older ones, but still perfectly nice."
Ưu: "Boarding was smooth."
Khuyết điểm: "The crew were not attentive. I needed milk for my child but they never came back. Their food was HORRIBLE and only two choices and both spicy and tasted disgusting. Honestly the worst flight for me with Qatar airways"
Ưu: "Crew was great, but food I like more like Emirates."
Khuyết điểm: "No headphones and was not possible to watch movie."
Ưu: "Everything.. will do it again!"
Khuyết điểm: "Everything was perfect"
Ưu: "The service. The friendly crew. The clean airplane and bathrooms, the food and drinks. A1"
Ưu: "The crew was amazing"
Khuyết điểm: "it would be better if the flight departure on the scheduled time"
Ưu: "The supervisor on flight Doha to Charles de Gaulle was very helpful and knowledgeable. He explains to me th e process of how to help a person who is having a big problem to walk , Qatar Airways has a special service for person in needs of wheelchairs . Thanks a lot to that gentleman."
Ưu: "Everything! It just awesome"
Khuyết điểm: "Nothing can be better, an awesome flight"
Ưu: "Regular A330 was substituted for a 787 dreamliner."
Ưu: "Movies and onboard games were good. So was the food. Crew took good care of us and the toilets were clean"
Khuyết điểm: "We couldn't lower the seats backwards. It was horror for eight hours. And one little tv didn't work but they gave my wife a diferent, better seat because of that. We had a long layover, 12 hours, and they said we didn't have rights for anything. So we went to the city on our one because we didn't want to go on organized tour that we need to pay extra money"
Ưu: "Attentive service - woke me up before landing (as instructed) and served a meal."
Khuyết điểm: "Boarding on Doha was chaotic"
Ưu: "The seats have great leg room and recline nicely"
Khuyết điểm: "7kg and only one carry one!?? Budget airlines do better!! Try being a professional with a laptop and a few travel essentials and you won’t get far on Qatar. How crazy. Even if you have diamond one world status (the highest) unless u fly business class there is no chance in getting more onboard for your carryon. Works best airline my a**!"
Ưu: "Entertainment is very good"
Khuyết điểm: "it felt like sitting in a sardine box"
Khuyết điểm: "Nothing"
Ưu: "The Crew has been excellent"
Khuyết điểm: "When I arrived at the Airport in Arusha (JRO) my reserved row 23 aisle seats for the DOH to JFK segment were changed to the (last cabin section row 31); also my aisle seat was changed to a middle seat Food was better from JFK to DOH Entertainment was lacking - movie and TV selection was poor for 20+ hours of flight time"
Khuyết điểm: "N/A"
Khuyết điểm: "The food was horrible"
Khuyết điểm: "None."
Ưu: "I was surprised with the quality of gluten free meals served for me, it was well organised and taken care of where I never had to wait. My flight schedules were changed few days before departure by Qatar Airways, but only thing I had to do was to confirm that I have noted, my seats and all the rest of details intact, excellent."
Ưu: "Crew and food"
Khuyết điểm: "It was a pretty old flight and had no tv in front! Huge disappointment. Probably they thought ppl flying from Doha to Colombo were ok with a low quality flight with no entertainment."
Ưu: "Boarding and crew were excellent."
Khuyết điểm: "Lack of information about the flight delay of 4hr 45 min apart from expected take off time."
Khuyết điểm: "Nothing"
Ưu: "All Qatar employees were friendly and helpful. A great flight!"
Ưu: "If you can book Qatar Airways at a price competitive with any other major carrier then absolutely do - incredible service, plane, food, and overall experience that far exceed the competition."
Ưu: "Their food and crew was good."
Khuyết điểm: "Seats are very small now and the entainment system was all messed up that day for the whole plane. We were trying to watch something else and system was playing something else."
Khuyết điểm: "We had to wait for about 5 years, more than 3 hours unscheduled wait. During this time we were provided with a very poor breakfast."
Ưu: "It is an average economy flight. Crew was very attentive and helpful. Service was excellent."
Khuyết điểm: "Not much to say for an economy flight. Comfort is always compromised regardless of airline. It gets worse as the flight is longer."
Ưu: "It was excellent."
Khuyết điểm: "It was excellent."
Khuyết điểm: "1. rude staff - i stood in Jburg at the counter for 13 minutes (i checked my clock) while 8 staff ladies spoke among themselves in a myriad of languages. FINALLY one lady asked if i had been helped! I said no and she was clearly less than thrilled to be the one to help with my question. i literally just wanted to ask if my seat assignment was a window, middle or aisle, but it was like i was the bane of her existence and i interrupted their social hour. On my outbound flight (ORD to DOH) I also watched three staff members be beyond rude to guest after guest at the check in counter regarding baggage when they came forward to "re check-in" which was a new requirement for most people. There was a lot of general confusion on behalf of the consumers and the staff was NOT the least bit patient or helpful in explaining what they needed from us or why this flight had different procedures than normal. I still don't know why they were so fussy about baggage and made everyone re check in at the gate in fact. And they didnt do it to my baggage so i have no idea why they were so rude to some and completely left others alone. (didn't seem to have to do with size, carrying of electronics, i don't know?) 2. the physical flight - you changed my original flight time to something that was REALLY close for my connection from DOH to CDG, so you instead bumped me to a later flight without consulting me. it would have caused me to miss a connection flight I booked separately through EasyJet from Pairs to my home airport BIQ. I had to figure that out on my own. RUSH through Doha to make my 35 min connection and barely was allowed to board my onward Paris flight by the Qatar gate staff which was only cutting it close as a result of YOUR changes! Yet i was treated like i was somehow "late" and wouldn't be able to board ??? Again incredibly rude staff. Subsequently you lost my luggage because the connection was too tight. i landed on Friday and it didn't catch up to me until Tuesday. Not one person has said sorry or offered any restitution. And this is honestly what upsets me the most. I doubt anyone even reads this. pathetic. I work for a travel club and since Monday (so in 4 days) I have actively reached out to 4 clients to cancel and re-booked their Qatar airways flight to another carrier to get them to Johannesburg. They will be doing the same safari experience I did, but I will NOT recommend and book my clients on Qatar after my experience."
Ưu: "Crew was great"
Khuyết điểm: "Out of mango juice and the plane was too old."
Khuyết điểm: "Luggage was lost"
Khuyết điểm: "The seat didn't have any inflight entertainment"
Ưu: "Great airline...nice staff, very attentive and polite."
Ưu: "Decent leg room. New plane."
Khuyết điểm: "Only one meal was served in about a 6 hour flight. By the end of the flight I was famished."
Ưu: "The inflight entertainment didnt work at all. Food choice was pathetic."
Khuyết điểm: "Food and inflight entertainment"
Ưu: "The crew was very friendly and everything else was very good and comfortable on the flight."
Khuyết điểm: "The boarding process was odd. We got to the gate too early (by maybe 10 mins before boarding time) so we were told to sit outside of the designated seating area and that they would make an announcement when we should go back up there. There was never an announcement, but we felt it was getting late so we went to check at the desk and they then said we were late and they were waiting on us. They were very nice about everything, but just thought that was really strange."
Ưu: "leaving airport"
Khuyết điểm: "24H delay, no meals, no coordination, no communication."
Khuyết điểm: "I gave the food 4 stars only because of better meals that I have had with a different but similar class airline. It is good food but it is not excellent."
Ưu: "Great food, Comfy, Great staff. Usual I dont review but really enjoyed those 4 flights with Qatar"
Ưu: "Excellent airline. Great experience. Easy. Professional. Efficient."
Khuyết điểm: "I had to track down a flight attendant in order to get the dinner. They seem to have asked most other people, but just went right by me until I caught their attention."
Ưu: "The flights were on time"
Ưu: "The head flight attendant in the economy cabin was nice, after a bit."
Khuyết điểm: "My entertainment system stopped working and all they could offer me was something farther back in the cabin. As a Gold privilege member, I choose to sit at the front of the cabin, and yet the entertainment system was unavailable. I wish Qatar Airways could compensate me for my unfavorable experience."
My credit card was stolen and this flight booked, you enabling piece of trash. I never flew and hopefully no one did. Do better.
Ưu: "There was almost a two hour delay, there wasn’t any information communicated, everybody was just asked to take seats in the waiting area. The entire process wasn’t very well organised."
Ưu: "Keeping time"
Khuyết điểm: "There should be wi=fi."
Ưu: "Crew, food and entertainment. Seats were okay."
Khuyết điểm: "Our Kochi to Dubai flight was late, the bus at Dubai airport was extremely slow and we reached Dubai airport two minutes prior to the closing of the boarding of the onward flight. We had to literally run to catch our onward flight to Boston. However, the ground staff at Dubai were excellent, called the gate staff to alert them about us and managed to get us on board. Surprisingly, our luggage was also loaded on to the same flight and we couldn't believe we got the luggage in Boston! Overall, all went well."
Ưu: "Everything else"
Khuyết điểm: "The crew didn’t have me the right food"
Ưu: "Emirates itself was great but using fly Dubai from Dubai to Kabul was awful."
Khuyết điểm: "No flights to Kabul using Fly Dubai when someone books tickets actually for Emirates."
Ưu: "Entertainment system"
Khuyết điểm: "The food and the crew way of speaking to people"
Ưu: "Everything Was Just Perfect"
Ưu: "Worried that I wouldn’t have enough on my iPad to watch, didn’t even get my iPad out of my bag so much good stuff to watch even on a 14 hour flight. Thank you."
Khuyết điểm: "Not a vegan option for dinner. But the veg option was ok just some stuff I could eat."
Ưu: "Everything was nice.."
Khuyết điểm: "None..."
Ưu: "Cold meal was nice, standard business class, no amenities. Nice crew, welcome on board."
Khuyết điểm: "The crew was in a constant hurry after. The meal was ok, but no cocktails served. Tablet was not working remotely, it has to be connected to the dock all the time. USB port was also not working, did not charge my phone. I’m glad that we did not buy the business upgrade for his flight before. It would felt wasting all our points. Luckily we were upgraded during check in. Check in was awful, they checked in 4 people in front of us roughly in 20 minutes in MLE. It felt like waiting for forever."
Ưu: "Food, staff, flight"
Khuyết điểm: "Cabin luggage limit, too long layover"
Ưu: "The plane left on time, the ride was smooth and journey felt safe throughout its entirety. I enjoyed the flexibility of the seats; the quality of the cutlery, duvet, headphones and the matteress provided. The ICE is a brilliant entertainment system; giving an array of films to watch and games to play. The cabin crew were polite, friendly and helpful, and gave an excellent service as one would expect from travelling business."
Khuyết điểm: "The interior of the 777-300 was outdated, especially knowing that 777's have gone through an interior overhaul, so I was unfortunate to not be on of those refurbished planes. The food and the Virgin Mojito was not the best as I did expect it to better considering this was a business class. And the ICE tablet and its remote is not the most userfriendly nor responsive to use, as it does get a bit fiddly."
Khuyết điểm: "Didn’t get to pick out seats and got stuck in a middle seat. No opportunity to change, even though I tried to do so a week before the flight as welll as once online check in opened."
Khuyết điểm: "Internet on board wws not working"
Ưu: "The flight"
Khuyết điểm: "Nothing"
Ưu: "I felt very pampered!"
Ưu: "The crew was excellent and the food is very good. The portions were good and the drink selection is excellent."
Khuyết điểm: "The seating room is poor for someone who is 6'2" tall. My wife had issues with her ankles swelling. When we tried to get a cold compress to put on them we never received it. We also asked for some fruit instead of the pizza snack and didn't receive it either. I know you don't have much control over passengers, but we had a two year old child in our seating area and it screamed and cried virtually the entire 14 hour flight. Very annoying."
Ưu: "Emirates is everything we can wish"
Ưu: "Lots of selection in movies"
Khuyết điểm: "There was a glitch on the entertainment system and the staff tried to reset with no luck. Our row and the back row was affected and we could not watch anything on the screen for a good 2 hrs of the flight. Boarding was rather disoriented. The ground crew did not give clear instructions to control the crowd."
Ưu: "I liked helpfulness of staff that took care of my 11months old son"
Ưu: "Entertainment - excellent"
Khuyết điểm: "Seat (bed) - not very comfy (could be wider and full bed) Food - very poor breakfast (dinner was very OK). It's a shame for such an airline to serve such a breakfast (continental)."
Ưu: "Long flight but comfortable. I will fly emirates again."
Khuyết điểm: "In some instances their was a shortage of food option. Although the menu said you could have a choice but some of the choices were exhausted by the time crew served it to the half of the travellers and the rest have to eat whatever was leftover. I think Emirates should stock a bit more of the food especially on a plane like Airbus 380. Its a huge aircraft and passengers sting at the vey end had to wait almost 45 min to 1 hr to get their food and that too was whatever leftover. They should make efforts to server all the passengers within a short amount to time rather than keep them waiting for so long. Most of the time more than half of the passengers had already eaten while those sitting in the back were still waiting for their food. Its not cabin crew's inefficiency but rather a policy problem that needs to be addressed."
Ưu: "Just superb. Even got a meal on a 40 minute flight!"
Khuyết điểm: "Long bus ride to the aircraft - thought we were driving to Muscat!"
Ưu: "Level of entertainment"
Khuyết điểm: "My companion ‘s screws wasn’t working. The stewardess was advised twice but nothing was done"
Ưu: "Very Kind"
Khuyết điểm: "My seat assignment"
Ưu: "seating availability Food service"
Khuyết điểm: "Excess baggage kilo rate is much more expensive than most airlines"
Khuyết điểm: "The seat that was booked is stand by seat and so much problems arose. Last missing the flight."
Khuyết điểm: "Flight was 15 hours long. Vegetarian food is not provided. We were unable to select food options online before boarding."
Khuyết điểm: "Wifi kicked me off after not even using my desired amount yet."
Khuyết điểm: "It was delayed for 8 hours!!!"
Khuyết điểm: "The seats are small , its hard to move, sleep or to do anything For 15 hours flight you need a little bit more space. But everything else was great"
Ưu: "I like the food , yummy"
Khuyết điểm: "I was in window seat. When serving food and beverages crew didn't give much concern."
Ưu: "Same as above. If I make this trip again I would only fly Emirates. Have told everyone how wonderful my flights were."
Khuyết điểm: "Same as above."
Khuyết điểm: "I found out that my payment was not verified as I arrived at the airport and I wasn't informed my email or any kind of way about it. It was a total disaster. Deeply disappointed. Regards"
Ưu: "The air conditioning worked properly"
Khuyết điểm: "You asked for a drink and they never return☹️"
Ưu: "Received a flight credit"
Khuyết điểm: "Emirates overbooked the flight and we were bumped."
Ưu: "A selection of recent find on the in flight entertainment, relatively comfortable seats, and generally good care whilst in board."
Khuyết điểm: "I don't understand why cheese and crackers or orange juice are removed from the lacto-ovo vegetarian meals. Sometimes it seemed i was getting half a meal compared to my mom-vegetarian girlfriend's meals."
Ưu: "I like the legroom on Emirates."
Khuyết điểm: "Nothing to dislike."
Ưu: "A380 was superb. Really enjoyed being on-board of that aircraft"
Khuyết điểm: "Dubai - Cebu leg. They managed to lose my suitcase and my understanding is that was done since the flight was full. I would appreciate if they didn't leave my suitcase in Dubai."
Ưu: "Enough room to move around. Very much spacious"
Ưu: "Crew couldn't have been friendlier!"
Ưu: "So so"
Khuyết điểm: "The first flight was late by over an hour and nobody could tell us why. They also serve food once and you don't get a snack or anything--you don't even see the attendants--for another 10 hours. Then they serve breakfast close to an hour before landing. The crew is constantly telling you to sit as if you weren't allowed to use the toilet at all when the seatbelt sign is on--and it's on the whole time. So you have to be asking permission to use the toilet when you are right next to the toilet door and about to go in because they don't allow you to use it. That's not healthy for someone to hold it."
Meal quantity was very less.
I liked the service of the crew and the chk in staff. Crew should insist on putting the mask for the passengers.
Wow, where do I start. Flight departure was changed due to late arrival of incoming flight, no communication from airline about it, just happened to check it during the day. Contacted the airline who said to arrive as normal, checkin staff advised we could have arrived later. Boarding was chaotic as they boarded economy and priority passengers at the same time… that’s not how it’s supposed to work. The plane was so old, the entertainment system looked like 15 years old, as did the bathrooms. I read online that Etihad had said they were retiring these in 2020… clearly the pandemic has impacted Etihad as they aren’t what they were when I travelled with them in 2019
It will be good idea to improve the seat space even in economy if you explain the idea to make it more confort for passengers they will choose more your service
Ưu: "Absolutely nothing."
Khuyết điểm: "They should learn from Emirates or Qatar Airways on how an airline service should be.... never again, sorry Etihad..."
Ưu: "It's ok for business class. Crew and boarding is Pro smooth."
Khuyết điểm: "Entertainment options are limited. Food could be better considering its business class."
Khuyết điểm: "Respect human and fix the air conditioning"
Khuyết điểm: "- The plane was set to a freezing temperature all the time made it really uncomfortable flight for most of the passengers. - Etihad mostly runs short of veggie food and passengers are asked to go for non veg option. Not cool."
Ưu: "Love Etihad service"
Khuyết điểm: "Snacks, i didn't want set meal"
Ưu: "The crew was terrible. The aircraft from AUH to bangalore was in bad condition. My seat would keep coming back if reclined, my neighbour’s seat wouldn’t recline."
Khuyết điểm: "The airport in Abu Dhabi was a mess! There was zero organisation and etihad ground staff were not managing things either. My bag came back broken!"
Ưu: "On time, drop off to home in Mercedes!"
Ưu: "Cabin service was excellent and the NY as well as Abu Dhabi lounge were very impressive."
Khuyết điểm: "NY ground operations were pathetic. We were delayed 1 hour due to transfer baggage loading and people not taking their seats rather clogging the aisles... Sydney connection folk le were panicking but flight crew made up 30 minutes"
Ưu: "Seats comfortable especially when plane not too crowded of course!! Blankets large and warm."
Khuyết điểm: "Staff could be a bit friendlier Movie choice is ok but could be better Food can be improved drastically and could be healthier options"
Ưu: "Service and professionalism of the Etihad Crew"
Khuyết điểm: "Seat was damaged, not conformed and dirty, like it wasn’t cleand after previous flight. Pillows was used before us. Business calss should be nice"
Khuyết điểm: "Not happy with Etihad Checkin counter desk at Ho Chi Minh Airport. The person at the baggage drop off desk wasn't helphul at all. Being ignored for 30 minutes. I believe that this person needs to be trained in order to know who needs to be helped first as he worked at that particular counter for people who already Checkin online."
Ưu: "good environment and staff"
Khuyết điểm: "Food needs to be improved."
Ưu: "They did not took us at team lunge having silver card and kept waiting at general lunge. Not cooperative officer."
Ưu: "Didn’t have much choice for vegetarians.. food was not good atol"
Ưu: "The flight was very quiet so I was able to lie down and get a good rest - I know this isn’t possible on every flight but it made the long flight a lot more comfortable. All of the crew members were very friendly and attentive. The food was really good and tasty (lamb curry I think it was) - best plane food that I’ve ever had. Good choice of new movies too."
Khuyết điểm: "N/A"
Ưu: "Food was great!!!"
Khuyết điểm: "Crew not friendly!! Flight dropped cup and napkin never excused herself- smh"
Khuyết điểm: "Plane was not comfortable and looked dingy. Food was awful. Service was subpar."
Khuyết điểm: "The person checking me in at Delhi was rude. Didn’t let me take the cabin bag that others were allowed to take."
Ưu: "Free movies Cleanliness Friendly staff"
Khuyết điểm: "Provide free internet Use no plastic"
Ưu: "Staff was very courteous"
Khuyết điểm: "Only one wheel chair was provided during the flight to NY"
Ưu: "Good entertainment program, seat space in Economy class is fine, amenity kit even in Economy Class"
Khuyết điểm: "Only one service (dinner after aperetive) and no soft drinks, coffee/tea before landing. Cabin crew has not been seen after the service and seemed to be bored by the job."
Ưu: "Nice meals, good entertaintment, comfort sleep"
Ưu: "مجال الكراسى"
Khuyết điểm: "المضيفين"
Khuyết điểm: "The carry-on size allowance is way too small and the staff was adamant and said pay $300 (Reason: the suitcase wheels wouldn't go inside the measuring crate) Ended up buying a backpack. I have used the same bag for traveling from india on etihad. Decided never to use etihad for travel."
Ưu: "Staff are friendly and helpful. Communication generally helpful. Flight comfortable other than for the food and seat cushioning. (see below) They handled our delayed connection brilliantly, putting us in a hotel in Abu Dhabi for the day. Very restful and handled very well."
Khuyết điểm: "Food and comfort of seats. Pretty standard long-haul experience."
Khuyết điểm: "The ground staff at Dallas were extremely rude. Made an old woman cry. Did not use common sense to check in people. They were weighing even obvious very small back packs that were obviously less than 3 lbs. talked to people in a rude manner and were not very helpful. I flew more 15 times in the last years. By far the worst experience. Flew emirates. Delta. Klm France airways. British airways. Even kenya airways. American and united. By far the worst experience. Service service"
Ưu: "The entertainment"
Khuyết điểm: "Staff was rude and food was horrible"
Khuyết điểm: "Seats. Aurconditioning, entertainment"
Ưu: "Fast and on time"
Khuyết điểm: "My butt hurts"
Ưu: "The crew was nice"
Khuyết điểm: "Food could be improved upon and entertainment system should be available the whole flight"
Khuyết điểm: "Veg meals ran out very fast, not enough options for all the passengers."
Khuyết điểm: "No dedicated bus or transport for first or business passengers!"
Ưu: "Bad services over all"
Khuyết điểm: "Lemo services"
Ưu: "Beware of the etihad airport crew at Abu Dhabi. They are extremely inept. The gate agent lost my ID card needed to gain entry into a third country. Not only I had to miss my connecting fight from Abu Dhabi, was never put on another flight, but etihad also cancelled my return portion of the ticket all due to a mistake by their gate agent."
Khuyết điểm: "Beware of the etihad airport crew at Abu Dhabi. They are extremely inept. The gate agent lost my ID card needed to gain entry into a third country. Not only I had to miss my connecting fight from Abu Dhabi, was never put on another flight, but etihad also cancelled my return portion of the ticket all due to a mistake by their gate agent."
Ưu: "Food was alright, and they got my special requirement wrong at first, but then linda fixed it. The flight going to India was much better. Excellent airline thou."
Ưu: "The staff for our flight were all extremely friendly and accommodating. They came through the cabin several times with drinks and snacks and ensured we had the most comfortable flight possible. I thought the entertainment choices were excellent and really provided a wide array of genres and a unique multicultural assortment. Meals were very good, served in generous portions, and having a vegetarian diet I was happy to be so easily accommodated. I was lucky enough on this flight to have a row to myself so I could spread out."
Ưu: "Chair was comfy"
Khuyết điểm: "crew were unorganized & rude Videos were very old & not updated for long time at least 3 yrs old"
Ưu: "on time and clean"
Khuyết điểm: "leg room for the flight from Auh to lhr is really small for me. Also the food sucks."
Ưu: "I got sick, and I felt faint and and nauseous. When I told a member of the crew, he took me back to the galley and let me lie with oxygen until I felt better. The rest of the crew continued to check on me the rest of the flight."
Ưu: "New flight ! From Mumbai to abudhabi A380 , from Zurich to abudhabi Dreamliner"
Khuyết điểm: "Nothing"
Khuyết điểm: "The food wasn't as per standard of such an airline or any other for that matter...."
Checkin at KLIA a breeze. MH Regional Lounge ex KUL a fantastic pit stop for those on the go and shuttle flights conveniently departing from the MTB at KLIA, making the journey extremely efficient. Ground handling team proactive in handling passengers with need of assistance. Coordinated well with aircraft team ahead of main boarding party. Seated at 7F and saw the care and attention paid by luggage loading team - even attending to a piece of luggage that appeared damaged before loading it onboard. Crew are naturally kind and personable - and flight deck announcements professionally made with clarity. Flight handling smooth, perfect touchdown in SIN.
The queue at the gate was very badly managed
Ưu: "The lower level cabin attendant did her best to make a better impression than her supervisor. I am grateful to her."
Khuyết điểm: "The purser was not even polite. Was it because she was veiled and I was wearing a cross? I really hope not. The normal economy seats are cramped to an unacceptable level. I will avoid flying MH economy again. Malindo, a low-cost flying the same routes (SGN-KUL and KUL-CMB) I often fly, has a much better level of service than MH, supposedly a full service airline."
Ưu: "I paid $7 for an exit row. I was worth it. The normal economy seats are extremely cramped."
Khuyết điểm: "the food could have been nicer"
Khuyết điểm: "I have never had to stay at a hotel overnight because of a missed connection but when I made the reservation I wondered how you would honor the 1 hour layover and not miss. I wondered this before any of your delays. I was assured the connection would wait but not correct and you did miss. If you would have told me at the airport this would happen I would have made other arrangements. Instructions on what to do was quite poor too. As a foreigner to be handed a stack of vouchers without direction on where to go for transportation wasn’t satisfactory."
Khuyết điểm: "No"
Ưu: "Boarding was easy even though it started late, it was organized. Once I got on the plane I wasn't waiting a long time to get to my seat because they seated the people sitting in the back of the plane first. There is a huge selection of movies, tv shows, and music."
Khuyết điểm: "They have 2 food options and they're just ok. There wasn't very many drink options either."
Ưu: "Comfortable seating map"
Khuyết điểm: "Food could be improved especially for vegetarians"
Ưu: "The Malaysia Airlines crew hospitality is world wide known and I experienced it myself during this flight"
Khuyết điểm: "I sit in 2K of A350-900. Though it is known as a throne seat, there is an error on the installation of this seat. The foot rest that comes up and supposedly joined with the ottoman to make up the flat bed is too long so this seat never can actually go to full 180 degree mode."
Ưu: "The seats were comfortable and the in-flight entertainment was fine."
Khuyết điểm: "The crew shouldn’t assume that an Asian person is Vietnamese just because they boarded from Vietnam. The vegetarian door was awful."
Khuyết điểm: "cabin not so clean, no foot rest. But crew good service."
Ưu: "Amazing plane, latest technology, great customer service, clean bathrooms at all time. It was an experience"
Khuyết điểm: "Nothing not to like. They went above and beyond"
Khuyết điểm: "Connecting Time"
Ưu: "Friendly crew. Comfortable and quiet flight"
Khuyết điểm: "Dinner service slow"
Khuyết điểm: "Similarly delayed departure and arrived at HongKong over 11/2 hour later- poor service!"
Khuyết điểm: "Malaysia airlines lost my luggage. Delayed for over 24 hours and had to send to another airport. Cost me hundreds of dollars and no compensation provided"
Khuyết điểm: "Flight delayed!!"
Ưu: "Web checkin and Baggage Drop were precise which saved time. Few passengers do not matter these two (2) important features but this is efficiency to a minimum!"
Khuyết điểm: "None"
Ưu: "Can’t find anything good."
Khuyết điểm: "The airline is protected by the government. Hence there is no motivation for them to improve. This airline is my last choice. My biggest dissatisfaction is the hospitality shown by the crew.. not sincere and in some cases rude... is this the MH - MALAYSIAN Hospitality that they keep advertising? Very disappointing.."
Khuyết điểm: "Prebooking a seat with Malaysian Airlines requires calling KL office which is always busy. It costs a lot if calling from the US, in addition to paying for the seats. It really turned me off."
Khuyết điểm: "Concentrated orange juice? Seriously? Dated flight, seats, interior."
Ưu: "Service, free drinks, decent entertainment selection, and the food was actually a little better than edible, the best airline food Ive ever had (I haven't flown many long haul flights)"
Khuyết điểm: "People don't stop growing at 5'8. There are people taller than that, in fact quite a lot of people are taller than that. So much in this world is made without this consideration in mind. I'm 6'1, I shouldn't have to pay hundreds more just so I have enough legroom. And I don't mean enough to swing my legs about as much as I want, just enough to be comfortable. This isn't essential on short flights, but just seems cruel to taller people on long flights."
Khuyết điểm: "The Business class seats are very uncomfortable. There's just no leg room space when the seats are flat and its very suffocating."
Ưu: "On time takeoff, landed early....everything was smooth"
Khuyết điểm: "Entertainment system was old and food was so-so"
Ưu: "Friendly and helpful crew"
Khuyết điểm: "Food. Arrival arrangements (although this may be out of the airlines control - slow immigration, disorganised luggage collection."
Ưu: "Fast boarding"
Khuyết điểm: "Forced to check a carry-on used all over the world for years. Then they lose it"
Ưu: "The boarding is a bit mess up as it was delayed by Malindo Air which share the same gate, I wonder Malaysia Airport authorities has run out of resources why cramp 2 airlines in same gate departing 30 minutes apart, crew is OK seats is comfortable but landing is quite uncomfortable"
Khuyết điểm: "Boarding and landing"
Ưu: "The crew was nice."
Khuyết điểm: "Two MH flights I took were 1 hour and 2 hours late. The latter resulted in missing connection to BKK and another flight to TPE. I got stuck in Kuala Lumpur for the night and they booked me a resort that was 30-40 min drive from the airport. How are all of these reasonable?!"
Khuyết điểm: "Bathroom line"
Ưu: "Acceptable in general. Food (ran out of option, only fish curry left in row 20's), enterteinment, comfort (empty seats)."
Khuyết điểm: "Attitude by attendants can be improved."
Khuyết điểm: "Initial flight was one hour late....almost missed my connecting flight, bags didn't make it to my destination. Not much help or info given about the late flight and how to connect to the next flight. First plane was old and beat-up."
Ưu: "Food and hospitality"
Ưu: "Good was great."
Khuyết điểm: "Flight was late approx 1 hour. Seems like a regular occurrence which is not good"
Ưu: "Crew were awesome. Could not do enough for you. Very personable too!"
Khuyết điểm: "Security at Adelaide very slow and under resourced."
Ưu: "the staff were pleasant"
Khuyết điểm: "the food was ok as I like spicy. But one mouthful of water and a small wine. soft drink, etc was not enough on a 4 hour flight. Leg room was very bad. I am average hight 5 ft 10 inch but could only sit sideways aas not enough room"
Khuyết điểm: "Both outbound and inbound flights were delayed for hours. Terrible."
Ưu: "Free beer and wine. For breakfast the egg dish wasn't bad. Good in flight entertainment"
Khuyết điểm: "Seats uncomfortable after a few hours, not good for long flights. Seats have very little leg room so for someone over 6 foot tall it will not be comfortable."
Ưu: "Fodo was great."
Khuyết điểm: "No entertainment system"
Ưu: "New aircraft Improved entertainment system More baggage allowance"
Khuyết điểm: "Tight seat pitch at 30 inches only Poor food"
Ưu: "The cabin crew was welcoming. The flight itself was smooth and on time."
Khuyết điểm: "The smell of the toilets were really bad. Urine on the floor. I know I purchased economy class tickets but I expect the toilet facility to be better maintained."
Ưu: "It was a very good flight ."
Ưu: "I actually thought the seats were pretty comfy. And they have in flight entertainment, no need to download an app or anything."
Khuyết điểm: "Wish I had known there would be a meal on the short flight. I usually request a vegetarian meal so I couldn't do it this time."
Khuyết điểm: "No alcohol"
Khuyết điểm: "Crew Service is horrible. They get angry very easily."
Ưu: "Crew was good in flight."
Khuyết điểm: "The flight was excessively delayed. What was supposed to be a flight leaving at 2:25 AM left only at 4:15 AM or so. This is AFTER my original flight which I had booked for 1 AM was changed to 2:25 AM."
Ưu: "Service is excellent"
Khuyết điểm: "None"
Khuyết điểm: "Flight canceled last minute! Lost my connection back home. Still no news about pay back. Had to book another flight on my own expense."
Khuyết điểm: "Had a transit flight through KL from Colombo to Bali. The luggage was not with me and my friend along with about 7-10 others post arrival in Bali. We received the luggage after losing almost one day eating into our holiday. Minor compensation was given but the inconvenience was far more! This is not the KL to colombo flight but thought i will write it in here as I got this through Kayak"