Not a fan of given an iPad to watch movies. Trouble some to hold/place and eat.
Many features of the inflight entertainment didn’t work
I have guitar when I fly, they don’t allow to take the guitar with you on board even the bins was empty
Ưu: "Best in the world, as always."
Khuyết điểm: "I have encountered missing documents before departure in Singapore to KL. The check in crews very helpful, their knowledge to assist me boarding smoothly. My appreciation towards all crews who have helped me this morning ( SQ106) Big THANK YOU to you ALL."
Ưu: "The service was outstanding! All of the flight attendants were amazing!"
Ưu: "Crew was attentive and made extra effort to meet special requests from passengers."
Khuyết điểm: "Delay could be complimented by faster speed"
Ưu: "Friendly crew and spacious."
Khuyết điểm: "Food could be better"
Khuyết điểm: "Transit time is way too tight. You need at least 2 hrs in between to account for landing and transfer time between terminals"
Ưu: "Crew was very helpful and courteous Entertainment system was pretty good Food was good. They could have given water bottles instead of asking for water."
Khuyết điểm: "Seat comfort in Economy was just ok. Since this was a long haul flight, seats could have been better."
Ưu: "Staff are great and on board service was good. Boarding is always well organised from Changi however it was a full flight and as always half the passengers exceeded their carry on allowance. Rather than addressing this bags were flung everywhere no nowhere within your actual reach during the flight. Very annoying when you are a passenger who does the right thing."
Khuyết điểm: "See above. No in flight entertainment makes you feel like you're flying with the low cost carrier rather than a full service airline."
Khuyết điểm: "Screaming children. Totally clueless, rude flight crew. Next time kids are screaming for three hours straight on a red eye, maybe offer the parents some assistance. Makes the “perks” like hot towels seem ridiculous when staff are completely indifferent."
Ưu: "The economy section of the upper deck of the A380 is great!"
Ưu: "Clockwork prompt"
Khuyết điểm: "Mechanical"
Ưu: "It’s worth it to pay a bit more for the extra legroom seats."
Ưu: "Very attentive and super awesome crew."
Khuyết điểm: "Nothing"
Ưu: "Crew were attentive and courteous, food and beverage choices were great; would definitely fly with SA again."
Khuyết điểm: "None that I can think of"
Khuyết điểm: "There was on flight attendance which I assume new. She was not able to manage to check with her colleagues whether there was still a food which I requested before giving me the answer. Also, to me little things like fold the cup holder before take off and landing is just a simple task to do without giving a lecture to the passenger when he or she might be tight up with kids."
Ưu: "The seats are very comfortable. There was ample entertainment."
Khuyết điểm: "No complaints at all. They are very professional and I would chose them again."
Khuyết điểm: "My flight was delayed by 2 hours so I missed my connecting flight in Singapore. There was a huge queue of people who missed their connecting flight cos of an accident in the runway. The airline did nothing to prepare for this situation. It took hours to get another flight organised, communication was non existent and refreshments took ages to come. Airline didn't help with finding a hotel for stranded passengers."
Ưu: "Crew members were very friendly n helpful."
Ưu: "Crew was good."
Khuyết điểm: "Despite booking Hindu vegetarian meal, chicken was served. The seats were too uncomfortable and no space at all."
Ưu: "I’ve flown with a lot of airlines in every class. This was an economy class flight and still the food was better than I’ve received in business class on American. The seat was comfortable, the entertainment options varied and extensive and the cabin team were amazing. They clean the bathrooms between uses. Seriously how do other airlines still exist?"
Khuyết điểm: "No free upgrade? ;-). But that’s unreasonable. I love this airline having not flown with them for 4 years I don’t understand why!"
Ưu: "There was nothing to complain about..a very friendly staff, departure on time !"
Khuyết điểm: "No newspapers and magazines on board !"
Ưu: "Ontime, airline stewards were excellent and tv entertainment very good"
Khuyết điểm: "Nothing"
Khuyết điểm: "Stewardesses were a bit rude"
Ưu: "friendly staff top Service top Inflight"
Khuyết điểm: "new aircraft, 2 x usb charging ports, 50+ movies, very quiet aircraft."
Ưu: "The staff was very responsive and the food was great. Ground staff in SIngapore helped me to modify the tickets due to us missing our connection to Phuket. Very helpful. Irene at the transfer desk was an excellent manager. The wheel chair staff was excellent all through."
Khuyết điểm: "It would be great it the seats were leather so that plane would feel more cleaner."
Ưu: "The service, kind and pleasant."
Khuyết điểm: "The crew was rude when asking me to window shed."
Khuyết điểm: "Food was. Not available. They said they don't have extra veg food . I selected beg food still it shows them non veg and I was pass my way with empty stomach"
Ưu: "Good reliable SQ service"
Khuyết điểm: "I got the seat with communications box on the floor under the seat in front... no foot room :-("
Ưu: "SQ always has top quality service and that came through today."
Ưu: "Staff were awesome. given that my wife and son both had food poisoning."
Khuyết điểm: "But we were meant to fly on an A380. This was an A320. Nowhere near the same legroom. Less entertainment options. No USB charging."
Ưu: "Main Entree hot"
Khuyết điểm: "Cold bread; dessert similar sweetened gak"
Ưu: "Food, entertainment, cleanliness of the restrooms"
Khuyết điểm: "I was travelling with a toddler and they did not have a toy or activity to give her on a 15 hour flight. We were told to keep our seats upright during meal times and to keeo our window shutters down during other times. This made sense. But there were passengers right in front of us who had their seats reclined during meal time and the crew did not tell them anything."
Ưu: "Great service with a smile and can do attitude"
Ưu: "Attention to detail, good leg room, entertainment options and a brand new plane"
Khuyết điểm: "None"
Ưu: "The new non stop flight frim Singapore to San Francisco really reduced the total travel time. I saved at least 4 hours in choosing this flight"
Ưu: "The service is amazing. The stewardess are always smilin and very helpful. If you'd like anything extra, just ask and they'll bring it right over. The entertainment onboard was top notch"
Khuyết điểm: "I would have wished for better back supported seats. 14hrs on a flight isn't quiet the best."
Ưu: "Great service, great experience."
Khuyết điểm: "I liked it all."
Ưu: "my wife had injured her ankle on our trip. as a result she was walking with the aid of a cane. the crew anticipated her needs and asked her to board early without us requesting."
Khuyết điểm: "old facilities"
Ưu: "Everything on time."
Khuyết điểm: "Nothing really bad one food on return flight not great but ok."
Ưu: "SGN-SIN is normally less than two hours. Business class very comfortable. I did not use the entertainment system -- it had trouble starting, by the way. Crew very attentive to passengers' needs."
Khuyết điểm: "The aircraft had landed on time. Why does it take so long to start boarding? Of course the delay in take-off snowballed, more delays were added circling the airport of SIN."
Ưu: "The entertainment selection was decent."
Khuyết điểm: "The crew left a lot to be desired. Very disappointed as when I flew last year, the crew was superb. I'm not a demanding flyer. I really hesitate to even call a flight attendant whenever I fly, so I'm not high maintenance. Incident 1: The flight from DPS to Singapore the flight attendant scoffed when I asked for socks saying that economy passenger don't receive socks on this flight. I didn't appreciate the suggestion that my class wasn't worthy of meeting my request. Her response felt condescending. Her continued interaction with me consistently felt short and mildly irritated with me. I didn't understand why. Honestly, I won't fly Singapore again because of this. Flights are not cheap for me. I spend the extra few hundred dollars because of great reviews and a superior experience last year. I will not be spoken to in a condescending way. On the second leg of my travel from Singapore to LAX the flight attendant once again said that I will not be given socks? Why, thought? I'm traveling for over 30 hours. Have things changed? Second, I asked for a second ice-cream. She handed me the ice-cream then took it out my hand and told me she would have to come back to me. The galley that was suppose to have food didn't seem to have anything. Was I missing something. Be fail on many level."
Ưu: "The food was excellent for airline food. The crew were very nice."
Khuyết điểm: "I couldn't get the wifi at Beijing Capital Airport to work with my American computer no matter what I did..."
Ưu: "short (3 hours) flight. food is okay as airplane food. seats are pretty big."
Khuyết điểm: "The only complaining is there isn't any Cantonese movies as it supposed to be a Guangzhou (廣東) bound."
Ưu: "The crew is very friendly , hard working and helpful."
Khuyết điểm: "Food"
Khuyết điểm: "i didn't receive my bags for days after despite being stranded in the airport even though China Southern has a free hotel policy for layovers more than 8 hours."
Khuyết điểm: "Flight was late. Disembarked at the China Southern repair building. Miles from the terminal"
Ưu: "Everything very average"
Khuyết điểm: "If you ever need customer service, they are the worst in the business"
Ưu: "There was nothing particularly remarkable"
Khuyết điểm: "I wished that the TV screens were positioned such that the screens were clearly visible from all seats."
Ưu: "Excellent Service by Crew Members."
Khuyết điểm: "Thai film shown in Centralized Front Monitor was not popular."
Ưu: "Stewardess and stewards work"
Khuyết điểm: "My seat"
Ưu: "Did not get online seat selection and online check in. Not satify at all with customer service over the phone."
Ưu: "Both flights the Food was lukewarm"
Ưu: "It wasn’t a difficult flight"
Khuyết điểm: "Wish there would’ve been inflight entertainment"
Ưu: "Cabin crew very courtious and professional."
Khuyết điểm: "Sitting on the Business class seats is like sitting a lump of rocks. Entertainment selection of movies needs to be updated."
Ưu: "Food and beverage service was class. In-flight movies were decent. Flight was smooth and faster than projected."
Khuyết điểm: "N/a"
Ưu: "Basically I didn’t like much. Food was terrible, individual tv entertainment wasn’t available on my return flight A330."
Khuyết điểm: "Food , tv, many hours of waiting for boarding"
Khuyết điểm: "The food is great in business class, great service, really enjoyed it"
Ưu: "The arrival was on time. The aeroplane landed very smooth. Luggages arrive the terminal in very short time. Overall this was a comfortable trip."
Khuyết điểm: "There was no entertainment on the plane. May be this was a short distance trip. On arrival, we needed to take connection bus from the aeroplane to the terminal and wasted us some time."
Ưu: "November 14, 2017 Take flight CZ373 from Southern Airlines to Ho Chi Minh City from Guangzhou. My mom is 83 years old and need a wheelchair to walk. The flight crew arranged her on the machine. The flight Attendants let her sit in the front row and the stewardess is beautiful. Nov 21 return From Ho Chi Minh to Guangzhou. Flight CZ3070 Crew performed equally well. Thanks to Southern Airlines. The next choice of travel must be selected. I wish business is booming. Veng Hong Fan Email: firstname.lastname@example.org 23 Nov, 2017"
Ưu: "Crew were friendly and very efficient. China Southern completes the service of food and drink very quickly when compared to other airlines. Boarding was super easy."
Khuyết điểm: "The plane was extremely hot. It was hot while we were on the tarmac, then it cooled right down once we were taking off. Once we levelled out it was way too hot again. Not pleasant at all."
Ưu: "Friendly crew."
Khuyết điểm: "Food was mediocre."
Ưu: "Staff, drinks, entertainment, seat layout"
Khuyết điểm: "Too warm, but a challenge on all asia flights"
Ưu: "Was worried about the legroom on the 15hr flight. No problem at all."
Ưu: "The vegetarian meal was tasty this time compared to last time and better than the other airlines I took in the past. The crew was friendly and not abrupt with passengers."
Khuyết điểm: "It took a long while to get out of the plane in Guangzhou that I thought I'd miss the flight to LA. The plane's aircon was not working while we were boarding and waiting for passengers in Manila where the weather was hot. Fortunately the aircon worked during the flight fr Mla to Guangzhou"
Khuyết điểm: "The flight was delayed"
Ưu: "Very nice flight attendants!"
Khuyết điểm: "There was smoking on the airplane and it was coming from the cockpit. The pilots are smoking?! What a shame."
Ưu: "Boeing 787 was alright, flat bed and basic needs"
Khuyết điểm: "No one really speaks english, delayed flight, LEFT my luggage in guangzhou, mediocre food, and flight from china to jakarta is not a flat bed, super turbulent flight from new york to china"
Ưu: "Comfortable flight"
Khuyết điểm: "Flight was delayed so I had to run to my next flight...not good"
Ưu: "Friendly staff , realitively clean"
Ưu: "They got me to my destination safely."
Khuyết điểm: "First flight was delayed three hours without explanation or information (just had to sit there and wait for them to call us the whole time). Second flight was delayed about an hour. Crew on second flight was not friendly."
Khuyết điểm: "3 hour delay"
Khuyết điểm: "The airline is insufferable. They don't try to help and barely communicate with their passengers. This flight was delayed more than 6 hours. We missed our connectIng flight that got us out of the country. They never helped with rebook in and sent us on a 15 hour goose chase in a foreign land. We had to wait 2.5 days for the next available international flight."
Ưu: "Can't beat the price and the itinerary was great. Plane was on time, crew was very helpful and I thought the legroom was above average (especially for a 6 foot American traveling in Asia!)."
Khuyết điểm: "No personal movie selection, but it was a short flight so the kids didn't mind"
Ưu: "The weather inside was comfortable, seats are little hard and to sit for so many hours. Specially for those that sat in the middle of two little overweight passengers. My seat was OK but uncomfortable. I had use Eva Air in the economy class and the seats are much better."
Ưu: "The flight was great! I was referring to the international flight being very poor service The economy seats were short legged"
Khuyết điểm: "Bangkok to Fuzhou was a lack of communication no one helped with the transfer from Guangzhou to Fuzhou at all No one spoke English nor guided us"
Ưu: "The only good part was the boarding"
Khuyết điểm: "One the headphone jack didnt work. The seats are very small. When people left the bathrooms the door woud not close all the way so we got to smell lovely stuff the whole flight unless we got up and closed the door ourself."
Khuyết điểm: "Everything"
Ưu: "Left on time and went through customs in no time. Nice airport in Guangzhou and the crew had no problem with my vaporizer and no passengers complained either."
Khuyết điểm: "No complaints"
Ưu: "Service was ok. Overall experience was ok"
Khuyết điểm: "Although ticketed travel said 1 layover. We also had a transfer which was not explained properly in wuhan. On my trip to hcmc I had to stay a night with out food or water"
Ưu: "The aircraft layout was one seat right, two seats middle and one seat left. Very private. Blankets and pillows soft and comfortable. Flight attendants very attentive, polite and eager to help."
Khuyết điểm: "In flight entertainment was poor. Very limited selection for everything. The TV shows featured had only one episode! So if you wanted to see another, too bad."
Ưu: "Flights are always on time, flight attendants are very nice."
Khuyết điểm: "Uncomfortable seats, no in-flight entertainment."
Khuyết điểm: "The WORSE check in service EVER./ Rude, arrogant and ignorant."
Ưu: "I was traveling business, the crew were so helpful, it's 1 to 1 individual service. The seats were so comfortable and lots of room. Food is fantastic, lounge is very good, good food and drinks. Their price is quite reasonable, makes this trip worth every cent of it! Love it and I will travel with them in future."
Ưu: "The entertainment was good. The movies were new and fun."
Khuyết điểm: "When I checked into our flight in Thailand, I requested three connecting seats because I want to take care of my 74 year old father and 66 year old mother. The guy at the check in counter told me that he had arranged three connecting seats for us. However, when we were boarding, we realized that my 74 years old dad was connected to my mom and I! Lucky there were some empty seats and the flight attendants kindly agreed to let us sit together after my dad spoke to one of them."
Ưu: "The crew was friendly, comfort and food decent. Overall a good experience with exception of a couple of things mentioned below."
Khuyết điểm: "After arriving at Guangzhou, we had to take a bus from the plane to the airport. It was more than cramped. Instead of having another bus, they made us all get on the same bus, which had to be more than 100 people. Only a five minute ride, but we also had to wait for all the passengers to board the bus, so it was more like 10-15 minutes of being cramped in the bus. It would also be nice if we could use our phones on China Southern flights. They have a rule that your phone must be off for the duration of the flight, even if in airplane mode. A little annoying when I had planned on working on some accounting for my business during the flight, most of which was logged on my phone app."
Ưu: "On time and great service!"
Khuyết điểm: "meal was just OK"
Khuyết điểm: "No usb charging cord. Other than that; it's great."
Ưu: "Flights ran on time. Price was less than other airlines"
Ưu: "Nothing special"
Khuyết điểm: "I felt like I wasn't able to get enough water to drink. They seem like they didn't want to be bothered."