Ưu: "Upgraded to better seating room without request!"
Ưu: "Take the flight that takes out of SFO right after midnight. Gets you there with less than an hour layover and you are off to BKk. Once I got to BKk my bus was ready and I was in Pattaya by noon. Smoothest trip so far"
Ưu: "Clean, on time, friendly staff, feel safe."
Khuyết điểm: "More various food and less fat."
Ưu: "Great food. Nice seat. Easy check in. Nice crew"
Khuyết điểm: "The guy behind me could have blown his nose instead of sniffing the whole flight"
Ưu: "Seat was comfortable and food was nice."
Khuyết điểm: "Crew could’ve been nicer and more helpful. Boarding wasn’t efficient."
Ưu: "That’s be ok"
Khuyết điểm: "Nothing"
Ưu: "The crew members were good but the seat is small with not much of leg room. Foods were suck & not appearing"
Khuyết điểm: "Good appearing & tasty foods with better snacks"
Khuyết điểm: "No IFE onboard these a321"
Ưu: "Great crew and very attentive"
Ưu: "Crew was rude and seat was very bad. I could not sleep"
Khuyết điểm: "They could have been more nice and helpful"
Ưu: "They staffs were very friendly"
Ưu: "The food was good and wine. Also, the EVA Air counter agents in Manila were very helpful and friendly."
Khuyết điểm: "Flight being delayed."
Ưu: "Great flight and loved the airport! Lounge serves a great meal as does the flight!"
Khuyết điểm: "Shanghai immigration is slow."
Ưu: "Everything was great. Well organized and efficient. Great prices!"
Khuyết điểm: "Nothing. Everything was perfect!"
Ưu: "The crew was excellent, very attentive. Liked the movie selection."
Khuyết điểm: "The food can be better. Not much entertainment"
Ưu: "Hello Kitty theme plane"
Khuyết điểm: "Food can be better"
Ưu: "love EVA, great airline, attentive stewardesses and comfortable seats in premium economy.."
Khuyết điểm: "wanted to upgrade from premium economy to business, but from taipei to houston was $3800 extra, after i already paid $1500 for premium economy. they never have business class full so don’t know why they don’t come down on their fares. i was quoted initially $1500 but then the tix agent called and told me the news..."
Ưu: "We liked the spaciousness and overhead bins."
Khuyết điểm: "The seat was not comfortable. On the flight out, we were in an Airbus and its seat was so much better."
Ưu: "It's hard to get a flight out of Vietnam one-time using their cheap local carriers so I went with an international brand. At $200 roundtrip, I was worried there were going to be a bunch of charges for things as well as delays. But low and behold, UNI/EVA seems to have figured out cheap tickets that run on schedule and includes all the normal perks like luggage. 1:50am flight is perfect, left Vietnam on time and even arrived in Taipei ahead of schedule! I would definitely fly them again."
Khuyết điểm: "My only complaint is the lighting. There is too much going on in the cabin for a 1:50am flight. I wish they wouldn't serve food and not turn the lights on and off as its difficult to sleep. Also the flight attendants were very peculiar about just how much my bag was under the seat."
Ưu: "The flight attendants are very nice, polite and helpful unlike any American operated airline where flight attendants are a bunch of old snubs."
Khuyết điểm: "None"
Ưu: "Large crew that provides excellent service."
Khuyết điểm: "Food was, well, airplane food."
Ưu: "Veggie food delicious"
Khuyết điểm: "No"
Ưu: "Great landing"
Khuyết điểm: "Everything was solid."
Ưu: "Efficient boarding, on time flights and newer 777’s that are clean. Staff was very courteous and attentive. This was my first travel to Asia and I didn’t know what to expect with this airline. Truly impressed!"
Ưu: "check in, assistance, efficient, clean, all good"
Ưu: "service was fantastic"
Khuyết điểm: "I am a small person and the head rest were a little too high"
Ưu: "NO SURPRISES ALWAYS GOOD FLIGHTS"
Ưu: "We like the service the attention of the whole thing this second time we fly with them we no complaints of anything"
Khuyết điểm: "We like every thing about Evaair"
Ưu: "The food was delicious and a majority of the staff members were nice and help full"
Khuyết điểm: "Whenever I️ was sleep on my 16 hour flight nobody woke me up so I️ missed out on my meal. They have snacks to make up for It but I️ wish someone would have woken me up because I️ was really hungry."
Ưu: "Great food & entertainment choices"
Khuyết điểm: "The crew should have been more accommodating as I have a broken ankle and am in a cast and have to walk with crutches. It is painful and the only thing that helps the pain is to have it elevated. The crew was not accommodating to help me switch seats to one with more leg room."
Ưu: "Trip was on time, food was decent, restrooms were kept clean, very friendly crew"
Khuyết điểm: "Chairs in economy are not the most comfortable"
Ưu: "That they speak English really well"
Ưu: "I did not reserve vegie food for my wife but when ask on flight the attendant were happy to provide vegie meal for both flight. thank you so much."
Ưu: "Complimentary upgrade based on being star Alliance gold. Thank you"
Ưu: "The staff are nice..."
Khuyết điểm: "Pork was the only option in that flight."
Khuyết điểm: "Please update more new movies and musics"
Ưu: "In economy the seats recline more than your average airplane and also there's a bit more leg room so on a long flight this is a big plus. I also liked the fact that the washrooms are kept very clean during the flight and they offer toothbrush with toothpaste."
Khuyết điểm: "Overall I liked everything is a very good airline. The flight attendants rush you too much for everything, that bothered me a bit."
Ưu: "Good flight attendants"
Khuyết điểm: "Nothing"
Ưu: "I love the entertainment system. I only wish the flight was longer!"
Khuyết điểm: "When the stewardesses went around to offer coffee, I would have preferred tea, but didn't have the nerve to ask for tea instead of coffee."
Ưu: "I missed the flight , the Manilla crew worked wonders the service was/is excellent.. will never go on another airline!! Told every one how great,, your staff is can not believe service like this exists !!"
Khuyết điểm: "15 hours in a cold cattle cabin , the seats hurt after sitting sitting sitting for 15 hours my knees are killing me.... killing me. the plane is huge , smooth, stewardess are great, the 15 hours are torture -the master torturers love the long long flight times -15 hours to NYC from Taipei -- I am guessing a 747 uses a lot more fuel,, but has a recreation deck usually ,, we can walk around ,,, would gladly pay --MORE!! Some engine manufacrturer will get efficiency from those 4 engines, let the plane (747) run on 2 engines once airborne . just hoping as it is --the seats are c lose together , 15 hours in hell is not good 4 the body.. pls get or find a way- love your staff -- EVA is a great great airline!!"
Ưu: "We got the emergency exit seats that gave us leg room."
Khuyết điểm: "That was not fish that they had served us. We ate around the actual entrée. As a larger person the seats a pretty tight"
Ưu: "The screen that everyone has in front of them is large and has a lot of entertainment options. Lots of leg room! I had an economy ticket and was pleasantly surprised by how much leg room you get. I appreciated the warm blanket, pillow, and slippers. There are eye masks and toothbrushes available in the restrooms."
Khuyết điểm: "The food was OK, it wasn't bad, but it definitely wasn't anything amazing. The staff was attentive and professional, but I don't know if it was just me, they seemed a bit "cold". No warm smiles. It's a small issue because they did a great job, no complaints with that."
Ưu: "I like the free flight entertainment which made time pass by faster. Food was good and restroom was kept cleaned."
Ưu: "Seats, staff, customer service"
Khuyết điểm: "Food wasnt awesome."
Ưu: "The hello kitty plan was awesome."
Khuyết điểm: "The reduced rating for boarding is due to EVA air not enforcing the cabin luggage policies. One family of three each had two large suite cases. This greatly slowed down boarding and greatly reduced the available bin space. If there is going to be a policy, it should be enforced."
As an elite member i was put in the back - bad Also both flight delay total more than 1 hour
Ưu: "I love china and china east air, its my favorite!"
Khuyết điểm: "Everything was good, better boarding lines, people get worked up when lining up"
Ưu: "Great food and entertainment"
Khuyết điểm: "On time departure"
Khuyết điểm: "Have more flights!"
Khuyết điểm: "Good everything"
Ưu: "Yes the crew was amazing and the seat"
Khuyết điểm: "As long as nothing bad happens that is plenty good enough."
Ưu: "Amazing lady who worked at the counter. So fast and efficient. I’ve never seen such efficiency at any airline before. Thank you."
Ưu: "Good staff and very helpful"
Khuyết điểm: "Not much variety of food in a long flight"
Ưu: "Not too expensive"
Khuyết điểm: "Better/more comfortable seats"
Ưu: "Excellence in crew's attitude, promptness in service, very courteous."
Khuyết điểm: "A bit more bathroom diligence would have been nice, but the passengers seemed quite messy."
Ưu: "I was able to rearrange my seating, no surprises with the clear notification of the gate change upon my arrival, and quality of service was spectacular."
Khuyết điểm: "If the crew could have been more diligent with bathroom duties, a less of a surprise could have been noticed upon a visit. Not really their fault, the passengers seemed a bit more messy than expected."
Ưu: "The ability to select a special meal prior to flight was fantastic"
Khuyết điểm: "At times the flight crew were incredibly hard to hear/understand via the intercom."
Khuyết điểm: "It would be better if the chair a little bit bigger! But overall you still have the best service so far! Thank you very much!"
Khuyết điểm: "Bus boarding... understandable due to the short-haul nature of the flight- but there was no lack of gates available."
Ưu: "Friendly staffs & price"
Khuyết điểm: "Not much legroom for economy"
Ưu: "The overall experience was great. The plane was clean and spacious. Entertainment and food was excellent. Flight attendants were courteous."
Khuyết điểm: "I did not like my seat as it was near the toilet which made my flight a bit uncomfortable. Possibly for those persons who do not sleep throughout the flight, more can be offered. Maybe the flight attendants can walk around more to check on passengers as it is A very long flight."
Ưu: "Food was a solid ok!"
Khuyết điểm: "They cycled heating and cooling during the flight, but the heating can be a little too much and make the air difficult to breathe and felt really stuffed and dry in the space."
Ưu: "Living in novotel while staying in Taipei"
Khuyết điểm: "stuck in Taipei"
Ưu: "Comfy 777. IFE screen is bigger than other planes. Facilities are newer. It seems to be quiter too."
Khuyết điểm: "There is one option for the breakfast."
Ưu: "The air line reported 2 of my luggages as delayed and I still have not heard news on my 3rd missing luggage"
Khuyết điểm: "How can u loose a luggage"
Ưu: "Amazing seats, Blue Label in business from Taipei -> SFO. Very courteous staff."
Khuyết điểm: "They ran out of food options and i was served meat i could not eat for every meal, thus i ate only rice for over 24 hours. We then sat on the tarmac for over 4 hours with only 1 update,. After an over 18 hour flight. the last that could have been done was to update the passengers so we had an idea of how long we would be sitting there. it is understandable that weather may cause delays, however, it is inexcusable that we were told it would be a 2 hour delay, and were not updated until approaching 3 hours, and additionally, after that, we were told we would be approaching the gate at 10 and were not updated for another hour. The crew should have kept us better informed with the updated delays. They didn't pass out a single snack the entire 4 hour delay, and gave us one cup of water each, terrible experience"
Ưu: "I didn't feel crammed."
Khuyết điểm: "Food was not great. No diet soft drinks."
Ưu: "Love the air plane fly with. Seat is ok , food is better compare with Americans airline industry, but no compare with Korean airline ."
Khuyết điểm: "The food is small tray , nothing special , silverware is plastic not like Korean Air or AsianaAirlines are stainless. Entertaining have a lot choice . But the screen is terrible small and old look . Can’t see clear with reading glasses."
Khuyết điểm: "The flight came in late. Its not normal. The crew did not care much and where not nice normal.. They need a fresh look at where they are going."
Ưu: "what else can I ask for , fast boarding good service"
Ưu: "my family like the food and A lot of choice for movies, will flight again , way to go China Airlines"
Khuyết điểm: "The lady, her name is Thi. She told so mean to me and my mom. Her service is not professional. I don't like her!!!"
Ưu: "Food is good. I like cake and rice of China Airline. And I also was serviced well during the flight to San Francisco. The stewardess helped me a lot when I got trouble with my dizzy and more."
Ưu: "I had 4 seats for me"
Ưu: "i like their food ."
Ưu: "Comfortable flight, decent seat size, decent leg space, lots of movie and TV options"
Khuyết điểm: "Outdated entertainment system on a330, food is lackluster, overhead bins in a330 can be a little hard to reach. Maybe not an issue on newer planes? Tight aisles. Leg space could be a little bit better. Non adjustable headrest (height wise)"
Ưu: "Service, crew and food were exceptional"
Khuyết điểm: "Nothing to complain about"
Ưu: "The food, the plane."
Khuyết điểm: "Was delayed twice from Ho chi Minh city to Taipei and from Taipei to New York. I didn't miss the flight though"
Ưu: "Entertainment system"
Khuyết điểm: "Narrow seats, narrow aisles"
Ưu: "Friendly staffs, decent leg room, boarding process was smooth"
Khuyết điểm: "A little limited on movie selections & food was ok"
Khuyết điểm: "Airline somehow cancelled our spot on the flight without us knowing, only found out when we were doing the checkin at the airport. What followed was an hour and half of international phone calls to try to sort this mess out. Ended up with us having to go to an airport an hour away to catch another flight so we don't miss our trip. Terrible terrible experience and stressful."
Ưu: "Exactly what you would want a flight to be!"
Ưu: "Crew was professional and very courteous. Helpful staff. Nice smooth flight over."
Khuyết điểm: "offer water more often"
Ưu: "Promptly served food"
Khuyết điểm: "Very tight connection due to delayed first flight"
Ưu: "Enjoyed the food and entertainment. Leg room was a bit tighter than what I'm used to. Otherwise decent flight."
Khuyết điểm: "The flight fron TPE to HNL was delayed 90 minutes which caused me to miss my connecting flight in HNL. The crew did apologize"
Ưu: "Crew worked diligently."
Khuyết điểm: "Couldn't check in online. Was within the 24 hours check in time."
Khuyết điểm: "missing baggage"
Ưu: "The food was excellent, service equals any other airline I've flown on and better than most. The seats were comfortable and the entertainment selection was outstanding."
Khuyết điểm: "I can't think of a thing that wasn't to my liking."
Ưu: "Plane was clean and food was okay. Quiet flight and staff was helpful."
Khuyết điểm: "Boarding was slow and there were few if any announcements. The boarding area is confusing and not having clear signage made it difficult."
Ưu: "FREE Upgrade to Business class from Taiwan to Yokyo"
Ưu: "Generally comfortable. Friendly staff."
Khuyết điểm: "Food was mediocre. Entertainment was limited. The screens were outdated, making it difficult to watch anything."
Khuyết điểm: "They make you stay in China overnight EVERY flight layover......even by saying the weather is bad......others on my cancelled flight told me they'd waited 2 days for a flight but keep being sent back to a hotel"
Ưu: "Friendly and helpful crew."
Khuyết điểm: "The flight from SGN to Taipei left and arrived late."
luggage checked has been ridiculous. it was checked 4 times prior to boarding.
Ưu: "Leaving the gate early, and take off right on time, landing early and at the gate right on time: amazing!"
Khuyết điểm: "The crew is enforcing strictly the rule that the "forward seats" need to pay extra, even though entire rows are empty... No exception for any reason."
Khuyết điểm: "I couldn’t recline my seat. Something should be done."
Khuyết điểm: "Need improvements"
Ưu: "Great aircraft"
Khuyết điểm: "Perfect"
Ưu: "Nice cree"
Khuyết điểm: "All perfect"
Khuyết điểm: "I have wheel chair and the crew of PAL is ignore it they dont like the same with Asiana and Korean Air they approuching us..."
Ưu: "The flights were fine. Airplanes clean. Food and service good"
Khuyết điểm: "Manila airport is chaos. Transferring planes on international flights is horrible. 2 additional security checks and disorganized chaos"
Ưu: "CREWS WERE FRIENDLY/FOOD WAS GOOD"
Khuyết điểm: "for a long flight seat could have been a bit bigger."
Khuyết điểm: "It’s a complete torture to be in transit at Manila airport.a large number of Passengers are kept hostage in a small room with a capacity of about 40 persons. Passport and boarding passes are taken away by the airline ground staff. Good airline but worst staff at airport. A lot to be said. TORTURE"
Ưu: "Very friendly staff and modern plane."
Ưu: "Crew was very nice and very attentive to passenger needs. Airbus 350 very comfortable in economy class good leg room and large entertainment screen with good selection.Manila airport is"
Ưu: "Yes the crew are amazing."
Khuyết điểm: "PAL is literally never on time. The terminal process was absurd - 300 person line to check in and print a boarding pass. Then it was 1hr late to boars and then >90 mins waiting on the tarmac. Just a terrible on-time performance and inconvenient process that is typical of PAL"
Khuyết điểm: "My first flight was delayed by 2 hours, so I didn’t make it to my connecting flight. The airline put me on the next available flight, but that one got delayed too. As a matter of fact, I’m still sitting on my connecting flight waiting to take off and I boarded an hour ago."
Ưu: "Very nice purser and her crew. Accomodating. Love the safety video!"
Khuyết điểm: "Different option other than hot sandwiches for mid flight snack"
Ưu: "I loved the space in Business class. It was comfortable and great for sleeping."
Khuyết điểm: "The movies in the entertainment system were boring and the food fell short of what I would expect from business class."
Ưu: "Crew was fine, FOOD HORRIBLE, NO BLANKETS NO ENTERTAINMENT SYSTEM, AND WE WERE 70 MIN LATE AGAIN"
Khuyết điểm: "They are never ontime, over 100 flights in 2 yrs with them and 85 % of time they are delayed and very late, usually 45 min up to 90 min i've flown 245 flights in 3 yrs, the 2nd worst airline I have to deal with,"
Ưu: "Everything was smooth - no issues or delays. Food was great Would fly with them again for short distances."
Khuyết điểm: "Apparently if you book with a third party booking Philippine Airlines does not provide you with meal or hotel voucher in Manila for long layover (22 hours). Had I booked directly through them they would have provided meals/hotel for the night. Instead we had to get two rooms for our family of 6. For this, I wouldn’t recommend them (if using third party booking)."
Khuyết điểm: "Nothing"
Ưu: "Crew and check in were very accommodating to our family with two small children."
Khuyết điểm: "Food served did not have any vegetarian choices."
Ưu: "XSS %3C/h1%23XSS%3C/h1%2E"
Khuyết điểm: "%3C/h1%23XSS%3C/h1%2E"
Ưu: "the flight it self was good"
Khuyết điểm: "the flight was delayed for more then an hour"
Ưu: "Meal service very good."
Khuyết điểm: "Flight was delayed almost 45 minutes."
Ưu: "Nothing really , service was ok but nothing special"
Khuyết điểm: "The lounge was terrible , the food was average in the lounge , no international magazines or newspaper, the plane was so so so , food mediocre, entertainment was not good either ,"
Khuyết điểm: "Delayed no announcement made no compensation I am on an official schedule this is very unfortunate"
Ưu: "The ground stewardess assisted me in boarding my flight since the boarding gate was almost close"
Ưu: "The service was excellent - warm, friendly and helpful"
Khuyết điểm: "Not enough leg room on the small airbus we had on the Vietnam - Manila leg for someone my height ( 1.83 m )"
Khuyết điểm: "People trip me indiscriminate"
Ưu: "The food"
Khuyết điểm: "Very rude employees"
Ưu: "When I first checked in I was pleased to have the exit row as my seat as I really enjoy the extra leg room especially on an overnight flight. Then just before we boarded I got upgraded to business class which has never happened to me before and I loved it! The staff were very nice and the flight was enjoyable, I was able to sleep very well."
Khuyết điểm: "The Chinese dumplings that I had for breakfast weren’t very good, they didn’t seem very fresh."
Khuyết điểm: "Food was just okay. Nothing to rave about. Could be improved."
Khuyết điểm: "They should raise the baggage allowance to 20K. People travel to Palawan from all over the world and probably would bring home more souvenirs if they had a higher baggage allowance. Otherwise flight was great."
Ưu: "They have the friendliest flight crew I've ever seen."
Khuyết điểm: "There was too much leg room. I'm not used to that."
Ưu: "Flights were on time! Food was good. Service was great!"
Ưu: "philippines air is great! very easy and accomodating"
Ưu: "The boarding was on time and it was a smooth landing."
Ưu: "Vwry pleasant flight"
Khuyết điểm: "None"
Khuyết điểm: "poor food no entertainment terminal 2"
Ưu: "the airline crew were very accommodating to get the family seated together when everybody were boarded."
Ưu: "The crew we're very friendly and courteous!"
Khuyết điểm: "The leg room of the airline seemed less than other airlines I have flown."
Khuyết điểm: "Manila logistics are horrible. Flight schedule inconvenient for connections and all four of my flights were delayed more than an hour"
Ưu: "Comfortable seat."
Khuyết điểm: "Dessert"
Ưu: "Crew, food n legroom"
Khuyết điểm: "our flight was pretty delayed due to another delayed flight from the night before, in which they decided to combine half the passengers in to our flight. They also did not communicate this effectively and check in was horrible."
Khuyết điểm: "The crying baby two rows up, which isn't the airlines fault, but was a bit trying during the entire flight."
Ưu: "Short flight time for the price"
Khuyết điểm: "Even though it was shorter flight, the movie selection was even shorter. Had a broken arm so boarded last, counter announced for elderly, and disabled and stuff but did not waited for any takers. They probably didn't see me"
Ưu: "Flight attendants were courteous at times."
Khuyết điểm: "The poor service at the Sydney airport. Not having my special meal and not being flexible enough onboard to compensate or resolve the situation. (I mean, why not have extra vegetarian options available; and beef being the only option is unacceptable for so many reasons, including that there are some religions that don't allow beef.) Lack of wifi and entertainment for an 8 hour flight is ridiculous."
Ưu: "Frienly service"
Khuyết điểm: "Small seatsi big man"
Ưu: "The lower level cabin attendant did her best to make a better impression than her supervisor. I am grateful to her."
Khuyết điểm: "The purser was not even polite. Was it because she was veiled and I was wearing a cross? I really hope not. The normal economy seats are cramped to an unacceptable level. I will avoid flying MH economy again. Malindo, a low-cost flying the same routes (SGN-KUL and KUL-CMB) I often fly, has a much better level of service than MH, supposedly a full service airline."
Ưu: "I paid $7 for an exit row. I was worth it. The normal economy seats are extremely cramped."
Ưu: "Our luggage missed the connection but the situation was well handled"
Khuyết điểm: "Entertainment"
Khuyết điểm: "the food could have been nicer"
Ưu: "Boarding was easy even though it started late, it was organized. Once I got on the plane I wasn't waiting a long time to get to my seat because they seated the people sitting in the back of the plane first. There is a huge selection of movies, tv shows, and music."
Khuyết điểm: "They have 2 food options and they're just ok. There wasn't very many drink options either."
Ưu: "The Malaysia Airlines crew hospitality is world wide known and I experienced it myself during this flight"
Khuyết điểm: "I sit in 2K of A350-900. Though it is known as a throne seat, there is an error on the installation of this seat. The foot rest that comes up and supposedly joined with the ottoman to make up the flat bed is too long so this seat never can actually go to full 180 degree mode."
Ưu: "The seats were comfortable and the in-flight entertainment was fine."
Khuyết điểm: "The crew shouldn’t assume that an Asian person is Vietnamese just because they boarded from Vietnam. The vegetarian door was awful."
Ưu: "The crew was extremely hospitable, and the food was excellent."
Ưu: "cabin crew very friendly and professional"
Khuyết điểm: "Seats cramped; not enough space, especially for long haul. Provide more space! Earphones didn’t work. Could not enjoy entertainment. Seat would not recline. Slow checking. Not enough counter staff. Check in counter contractor staff inexperienced and held us up for over an hour due to unfamiliar"
Khuyết điểm: "It was delayed by 15mins due to heavy rain but it was OK as everything else was on point"
Ưu: "Amazing plane, latest technology, great customer service, clean bathrooms at all time. It was an experience"
Khuyết điểm: "Nothing not to like. They went above and beyond"
Ưu: "The boarding process was really fast and efficient."
Khuyết điểm: "No IFE was provided on this flight, so sad. There was a headset port in my seat but the airline didn't provide the headset so it is useless. Well the only thing that I can do on the plane was just sleeping."
Khuyết điểm: "Delayed for more than an hour.."
Khuyết điểm: "Connecting Time"
Ưu: "The flight was pleasant, the staff were delightful, and the plane (a new 737-800) was very comfortably configured."
Khuyết điểm: "Check-in took an intolerably long time (45 minutes)."
Ưu: "Lovely people an caring all the way through."
Khuyết điểm: "The pre boarding security was a mess and poorly managed in Kuala Lumpur."
Ưu: "Hard landing which gave passangers a shock."
Ưu: "Nothing special"
Khuyết điểm: "At least, they let me know the first delay but no further information was given to the 2nd delay. Also, neither the ground not on board staff seemed to be interested in Passagiers. Was a short flight interrupted by diverse visual ads and PRs.."
Ưu: "Friendly crew. Comfortable and quiet flight"
Khuyết điểm: "Dinner service slow"
Ưu: "The food was good on this flight . The entertainment was good I managed to get a good sleep as well."
Khuyết điểm: "The beer offered was in a pre poured glass I could have asked for a beer from the drinks trolley however i wanted a vodka and tomato juice I couldn't see any so didn't bother asking"
Khuyết điểm: "Seat back didn’t stay upright so it was uncomfortable when I wasn’t trying to sleep."
Khuyết điểm: "Malaysia airlines lost my luggage. Delayed for over 24 hours and had to send to another airport. Cost me hundreds of dollars and no compensation provided"
Ưu: "Food was good and staff was always with a smile in their face"
Khuyết điểm: "Super crowded and not much room in between rows, I aspected a bit larger and more comfortable plane for an international flight"
Khuyết điểm: "Flight delayed!!"
Ưu: "Web checkin and Baggage Drop were precise which saved time. Few passengers do not matter these two (2) important features but this is efficiency to a minimum!"
Khuyết điểm: "None"
Ưu: "The cabin crew."
Khuyết điểm: "Again, incorrect information of boarding gate."
Ưu: "Easy and efficient boarding"
Khuyết điểm: "Too hot onboard"
Ưu: "The food and check in is better flying from HK to KL.."
Khuyết điểm: "It seems the crew, in most flights, is always grumpy.. rarely I get service with a smile.."
Ưu: "They provided us with a hotel to stay in until everything was arranged."
Khuyết điểm: "No communications with KL that our flight was cancelled and marked me as a no show on my next flight. Which cancelled my next flights. I'm not too impressed."
Ưu: "On time takeoff, landed early....everything was smooth"
Ưu: "Fast boarding"
Khuyết điểm: "Forced to check a carry-on used all over the world for years. Then they lose it"
Khuyết điểm: "We had a 4.5 hour delay due to weather conditions at Heathrow. Although the airline could not avoid this. I feel being kept on the plane for the duration before a 12 hour flight and a further 4 hour connection, was too much."
Ưu: "Acceptable in general. Food (ran out of option, only fish curry left in row 20's), enterteinment, comfort (empty seats)."
Khuyết điểm: "Attitude by attendants can be improved."
Khuyết điểm: "Initial flight was one hour late....almost missed my connecting flight, bags didn't make it to my destination. Not much help or info given about the late flight and how to connect to the next flight. First plane was old and beat-up."
Ưu: "Not much. Probably only the check in from.Phnom Penh. Haha checked through to Melb"
Khuyết điểm: "Couldn't check in online to secure reserved preferred seat section. No boarding passes printed on long haul section. Fight delayed, arrival delayed. No terminal parking for aircraft, which meant catching a bus to terminal. Not impressed at all. Why bother with frequent flyer class if it's not going to apply at all as business flyers."
Ưu: "Leg room. Thanks Charles. Legend!!! 9c but prefer 10"
Khuyết điểm: "My screen didn't stay up. Needs fixing"
Khuyết điểm: "Their app is useless. Not user friendly and always down ! Their staff can't even give proper directions on what need to be done in terms of getting upgrades ! Such a shame how it this airlines is getting from bad to worst. They use to be great and my number one choice , but now they are just a disappointment. I am only supporting MAS because they are my national carrier"
Ưu: "The plane was nice and new. Very smooth flight."
Khuyết điểm: "Toilets could have been cleaned more frequently."
Ưu: "Plane (A380)"
Khuyết điểm: "Limited choice menu, some minor malfunctioning seats & screens"
Ưu: "Gate area was good, boarding quick and arrived on time. Crew very pleasant."
Khuyết điểm: "Poor quality food especially the breakfast "snack". Unable to take water on board and tiny serves of water and other drinks left us dehydrated. Far too many ads at the start of entertainmen. Repeated for each selection."
Khuyết điểm: "Both outbound and inbound flights were delayed for hours. Terrible."
Ưu: "The flight surprisingly arrived ahead of schedule :)"
Khuyết điểm: "The food, at least it was better than the food out of KUL"
Khuyết điểm: "On both flights, i did not get the seats i had specifically booked..."
Ưu: "New aircraft Improved entertainment system More baggage allowance"
Khuyết điểm: "Tight seat pitch at 30 inches only Poor food"
Ưu: "MH389 on 10-Jun'17, cabin crew member (王怡芳), has been very attentive, provide excellent service."
Khuyết điểm: "Pudong airport ground stuff requested for Singapore identity card; soft copy was presented, both identity and re-entry permit issued by Singapore government. They were not clear, hesitate, call around. By the time they found out what is required, we already spent close to 90 minutes. If it is not due to flight delay, we left with very little time to clear the immigration, security screening and locate where the gate is."
Ưu: "I actually thought the seats were pretty comfy. And they have in flight entertainment, no need to download an app or anything."
Khuyết điểm: "Wish I had known there would be a meal on the short flight. I usually request a vegetarian meal so I couldn't do it this time."
Ưu: "The staff is great"
Khuyết điểm: "We had to wait very long for take off"
Ưu: "We bought the entire ticket under Malaysia airlines with connecting flight out of Kuala Lumpur to Taipei in 1 hr. The agents in malysia airlines couldn't check us into the connecting flight because it's co share with China airlines and was rude to us when we questioned them why since we bought the tickets from them. We need up having to run to the connecting flight at Kuala Lumpur because the arriving flight was late. Very unprofessional"
Khuyết điểm: "We bought the entire ticket under Malaysia airlines with connecting flight out of Kuala Lumpur to Taipei in 1 hr. The agents in malysia airlines couldn't check us into the connecting flight because it's co share with China airlines and was rude to us when we questioned them why since we bought the tickets from them. We need up having to run to the connecting flight at Kuala Lumpur because the arriving flight was late. Very unprofessional"
Ưu: "Fare was ok."
Khuyết điểm: "Ground agent was surly and inefficient. Paying excess bag charge took 15 minutes. Not offered an upgrade. Boarding was ok, in flight ok, as flight was short"