Ưu: "Helpful friendly staff serving on a clean, modern plane, with meal service on even two hour (international) flight. Great value."
Khuyết điểm: "Most flight attendants have only limited English ability, but it’s enough for basic communication. Very friendly and helpful in Chinese though!"
Khuyết điểm: "Everything"
Ưu: "The crew was good and spoke reasonable English."
Khuyết điểm: "We boarded the plane on time and left the gate then waited for 40 minutes after the scheduled departure time to take off. There were no individual entertainment screens."
Khuyết điểm: "Transfer process"
Khuyết điểm: "The worse airport of my 22 years experience. Almost everyone there have no english. Unprofessional and kind of disrespectful. The worse of all is too many documents processing. Taking atleast 15 minutes to be cleared just 1. 1h 45 minutes to finish everything. Wuhan haha next time free flight i will not bother. Ohh 1 more thing. They use the Communist system in the international airport"
Khuyết điểm: "One of my 2 check-in bags is not with me on the same flight. Although it was delivered to me next day, it still caused me some inconvenience."
Ưu: "The flight itself was excellent !"
Khuyết điểm: "I had to return early because of a Crisis in the Family. the amount charged to change the ticket date as Highway Robbery. no consideration what so ever !"
Khuyết điểm: "Online checkin didnt work, long disorganized lines, delayed flight, bag lost"
Khuyết điểm: "Delayed boarding"
Ưu: "The flight crew. Excellent"
Khuyết điểm: "Both ways through Guangzhou my flight was changed proving tricky without any Mandarin skills."
Ưu: "Smaller plane, but more personal space."
Khuyết điểm: "No entertainment available, but to be expected on shorter flights."
Khuyết điểm: "Baggage didn't come to HCMC on time. CS changed the schedule so the time was too tight to transit which caused lost baggages and unhappy experience."
Ưu: "Very attentive and pleasant stewards in business class. Boardjbgblrocedures good."
Khuyết điểm: "We had to climb up stairs to get on the plane. There were elderly travelers who struggled to carry their hand luggage. No help was offered This needs to be remedied. Food also was not too palatable. Could be better Difficult to understand English of the announcements. Also when delayed in landing no announcements made br the captain though we were hovering in the air for 45 mins."
Ưu: "1. Boarding was on time and orderly. 2. The vegetarian meal was fine except for the penne pasta which hardly had any sauce. So it was like gnawing the more-than-aldente pasta - plain starch."
Khuyết điểm: "1. The flight from LAX to Goungzhou was 1 hour late. We were all in the plane by 10 PM and the plane was to leave at 10:30 PM. It left 11:30 with all the passengers sitting on the plane for 1 1/2 hours! The delay made the rush to make it to the next flight in Guangzhou was stressful and exhausting. 2. I reserved an aisle seat beforehand because medical issue that require frequent trip to the rest room. The reservation person told me that I would have a window seat on the 2nd floor but no one is seated next to me. That was not the case. There was a person beside me that had to be disturbed frequently for my rest room trips. And this was a 15 hour trip."
Ưu: "Everything went well except for my comments to the right."
Khuyết điểm: "Check in in person . The lady that issues boarding passes. She never smiled and I was scared to ask her anything. She sure did not volunteer any info concerning our flight from Chengdu to LAX via CAN. Never asked if we preferred isle or window seats. I remember her and will avoid her next time."
Ưu: "Crew were lovely. Plane was barely loaded so my husband was able to switch seats to sit next to me. Pleasant flight."
Khuyết điểm: "One movie for everyone and it was a stupid movie. Not sure why my husband wasn't automatically seated with me since the plane was barely half full."
Khuyết điểm: "Food is awful"
Ưu: "check in was friendly, and efficient, crew was friendly."
Khuyết điểm: "food was edible- but that was about it. I don't eat pork so not so good for the other option. entertainment was blah..."
Khuyết điểm: "Besides the flight from Guangzhou was delayed for 2 hours due to mechanical issues, my luggage wasn't to be found when I arrived Kathmandu. This is the second time that it happened. The first time was in 2014 and it took them 4-5 days before they can locate it."
Khuyết điểm: "Food was average. but as I paid a low a low fare I was overall very pleased. I provided my own headphones as the supplied headphones are usually terrible on all economy flights"
Ưu: "Seat, entertainment, on time, cabin crew."
Khuyết điểm: "No lounge, Food was just okay"
Ưu: "Great entertainment on board"
Khuyết điểm: "Turbulent flight"
Khuyết điểm: "the flight left 45 minutes late, food was bad"
Ưu: "Excellent service"
Khuyết điểm: "No sweetener on flight"
Ưu: "Everything from the service to the food to the attentiveness of the staff, from check-in to gate to flight attendants was superb."
Khuyết điểm: "The flight is to late to leave Shanghai and the people in the airplane all the time was angry with me and with bad face to give anything. I hope my fly to Canadian be different."
Ưu: "I thought that the trip was fast and everyone was efficient.I"
Khuyết điểm: "I expected that I would have the priviledge to check in 2 bags but was informed that I had to pay 400+rmb extra last minute to include my 2nd bag. The zipper on my suitcase had been opened by someone and now will not properly close after I retrieved my bag when I arrived in Incheon International airport in South Korea. I hope that I will not have problems with my suitcase when I complete the last 2 parts of my trip back to the U.S. from Korea"
Khuyết điểm: "They missed on friendliness. The welcome is rehearsed and not sincere. The stewardess do their job without smiling. Need more training."
Ưu: "The Cabin was clean, seats were new, usb charging port was a nice touch."
Khuyết điểm: "The food was really poor."
Ưu: "nice onboard entertainment system."
Khuyết điểm: "lost my luggage ;-("
Ưu: "The plane was nice and the flight was smooth."
Ưu: "The price for an excellent service. Clean comfortable plane Easy connections"
Khuyết điểm: "Nothing to not like"
Khuyết điểm: "My luggage was missing in 3 days"
Ưu: "I flew China southern from New York to Guangzhou two years ago and feel they have made good overall improvements."
Khuyết điểm: "No entertainment Chinese dishes , alternative Russian .?"
Ưu: "Delta flight with Delta service. All was very good."
Ưu: "I am trying to think of something positive to say but nothing is coming to mind."
Khuyết điểm: "Flight was delayed. Staff was unorganized and had no clue what was going on. flight was delayed again and again but the staff at the gate neglected to inform the customers who were waiting for hours what wasn't going on. And to top it off, they couldn't speak English..."
Ưu: "CZ' step helped transit for me to lounge When I arrived CAN airport"
Khuyết điểm: "bad priority boarding also step ware no kind for passenger."
Ưu: "Flights to the interior are always late, and so I was pleasantly surprised that this was not too late!"
Khuyết điểm: "Food is typically not very good...pack your own!"
Khuyết điểm: "There is no hot wet napkin to clean face before sleep or wakeup! No toothbrush no noodle when I was so hungry! Grade: F"
Khuyết điểm: "Had to turn off electronic devices an hour before we landed."
Ưu: "Everything on flight was fine."
Khuyết điểm: "My email specifically stated I was suppose to be on this flight but they put me on a different flight and did not explain why."
Khuyết điểm: "the flight was delayed and we ended up staying at the airport for more than 12 hours to wait for the next flight."
Ưu: "Employees were friendly, plane was on time, food service was good."
Khuyết điểm: "The plane seemed very small. I am 6'8" tall and I struggled to fit in my economy seat. It was just too cramped."
Khuyết điểm: "Like always, never tells you why the plane is delayed for boarding. Flight end up left PVG 2+ hr late."
Ưu: "Comfortable airplane"
Khuyết điểm: "I am a vegetarian and the crew was not accommodating with providing me with extra fruit or bread as an alternative to the meat entire. Very disappointing."