Relax Holiday Complex & Spa

The apartments are very spacious, clean and have recently been renovated which is nice. But that is all that is positive to say about this place, worst hotel experience we have ever had.

The hotel staff are the worst people I have ever dealt with! they ruined our entire experience. First of all there was no information provided about the hotel from the receptionist, to this day we dont know where the supposed spa is cause we where told nothing, we had to go and ask about where breakfast is and what time it is, staff are not interested at all! The lift is tiny and can only fit 3 people at a time at most! We where a group of 4 girls and on the first night we had the male receptionist come to our room and telling us to be quiet, this was after 10pm so we did, then later on after midnight he came back again because we where talking to loud again but we were already in bed by this time. he buzzed the door several times and then kept trying to open the door which was very scary, then we had the female receptionist shouting through the door telling us that we have to leave tomorrow as we are being disruptive, which was not the case. When we opened the door we where faced but the male and female shouting at us saying he could hear music from our room and we where disturbing his sleep.Then the female receptionist was shouting threatening to call the police. We had barely enough hot water for everyone to shower on the first day (we were a group of 4 people), then after that we had no hot water at all, we walked to the reception (there are no phones to reception in the room) to inform them of this and was told they would fix it. The next day only one of us managed to shower before the hot water got cold again, we told the woman on reception (who is very rude) and she said we touched the switch and switched off the water which we had not, she said she would send the "technician". next day again there was no water and we told that same lady and she said it was our fault cause every time the so called technician has been to the apartment the switch is off, which was completely in correct.