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They held our bags for us after our check out
A lot like the bathrooms could have been cleaner
The place has cleanliness issue. It’s not filthy, but it needed to be a lot better. Fining other people’s hair and q-tips in the bathroom was not pleasant. The elevators were pretty run down (chipped off chunks of tile, mirrors on which the the reflective backing was worn out long before the hotel opened). The room was tiny and the windows had some dog brown gunk (tar?) splattered across the outside. The price was ok but not amazing. Certainly not cheap enough to make up for the issues.
Location was great.
Bathroom fan did not work.
The bed was comfortable and great location not in the middle of all the havoc
Rooms are on the smaller side
The location is great and the staff was friendly.
I was disappointed when we got to the room. The room was tight and we were expecting a more luxurious bathroom. There was very little walking space with the king bed.
Not much good to say.
Extremely poor customer service. Manager was difficult to get in contact with. Upon check in could not get into hotel. Not a person in site had to wait untill someone else who had a key could get us in. Still waited. Then they were rude. Cleaning service was Also rude. Would not recommend to anyone. Could not wait to leave.
The hotel was amazing. The updates are very spectacular. The staff was very receptuce and accommodating.
Only thing I can think of is when we checked in there were only 2 towels for a family of 4. They were quick to bring a couple more.
worst hotel ever
my room was not ready until 11pm at night one housekeeper the hotel is not even finish why will they opening for business
Not what I expect or wanted
I like the location , that it was right on canal. There was security that was very helpful but that’s all . The room was very nice
We could not check into the hotel until 4pm , that all day, there was not enough maids so we could get check in. When we finally could the room that I booked was unavailable! I don’t know how this happen . I had to settle for a room that I didn’t want or sleep in my car . The parking was horrible.
The location was nice and convenient but the hotel was still not really to open for Mardi Gras. After waiting for couple of hours we did not get the room we booked
nothing, good location for mardi gras , front desk was rude as hell attitude was horrible especially when they were no rooms as if was the guest faults, no ice or vending machines on the floor,
everything, no room were ready when we arrived we had one face rag in our room we didnt get the room that I paid for we did not have bedding for the let out bed asked for it we got a sheet. we were at the very end of a hall in a room that was not finish being remodeled the telephone did not work for us to call the front desk we spent two hours waiting for a room horrible experience with this hotel. other than that I was told that I would have to pay less than what I paid for the hotel The assistant general manager told me that she had contacted the booking agency that I went through the booking to let them know that the cost of my room had been changed the agency stated that she didn't call them for a refund of the difference of the room. good location for mardi gras but horrible stay. they need to close and finish their remodeling and then re open.
Horrible Mardi Gras Experience
The location was nice and convenient but the hotel was still not really to open for Mardi Gras.
The management was horrible, refused to come to the front desk and talk with customers. -10/10 service
Hotel Vinache ở Khu Trung tâm Thương mại CBD, New Orleans, chỉ cách Đường Canal và Nhà hát Saenger vài bước. Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm quầy tiếp tân phục vụ 24 giờ/ngày, nhân viên thông thạo nhiều ngôn ngữ và dịch vụ trông giữ/bảo quản hành lý.
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