Khách sạn ở Niagara Falls

Ưu điểm: That it was very close to the Falls and walking distance to the restaurants!

Ưu điểm: Great location

Khuyết điểm: No pool

Ưu điểm: it was a good experience in overall

Khuyết điểm: if any customer like us, who is crossing the border and arriving early, you should allow us to checkin rather than waiting for 3.00 oclock. it was little uncomfortable to wait till 3.00 with all our luggage.

Ưu điểm: Great Value for Money

Khuyết điểm: The breakfast could have been a bit better

Ưu điểm: The staff were absolutely great here ! Our room (2 double or 2 queen) didn’t have a fridge and when I asked about ice/water they offered to give us a little fridge for our room at no cost which I chose to do. They have free ice machines on certain floors. The beds were comfortable. We arrived early and they gave us the option to keep our room on a high level or have a ground level ready room straight away which we chose to do and greatly appreciated after our long travels. Behind the comfort inn is a little strip of food/shops and you can literally walk and see the falls in 8mins during the day or night when they have the fireworks. Everything is within walking distance and we would definitely come back!

Ưu điểm: On the way

Khuyết điểm: Need maintenance

Ưu điểm: Good breakfast bar, layout of room, parking lot attendant, comfort of room. The idea of not changing sheets on each day of multiple days stay.

Khuyết điểm: Location of ice machines and microwaves. Lack of towel bars.

Ưu điểm: Perfect

Ưu điểm: That was the largest breakfast we have seen to date. Well maintained and clean. Did not leave hungry!

Khuyết điểm: Nothing to report.

Ưu điểm: Amazing location!!

Khuyết điểm: The continental breakfast was subpar.

Ưu điểm: The location to the falls. Eggs were watery.

Khuyết điểm: No pool!

Ưu điểm: the room is so sound-proof that it allowed us to have good rest.

Ưu điểm: Very nice house, actually you can spend half a day exploring all they have inside, the books and litterature about Niagara falls, all while lyuing in a cosy outside terrace. The fridge was literally full of food! We ate eggs (very fresh), drank orange juice and made a french pressed coffee. Coffee was great (I have to admit I added lots of coffee and only half water ;)). Perfect location, quiet neighborhood, parking and 10 minutes drive to the Falls. Nice and clean bathroom with all possible shampoos etc. Quiet and efficient air conditioner. We were delighted!

Khuyết điểm: Adding an espresso coffee machine would be nice ;) But really everything was really perfect, we did not want to leave :) Relaxing in the backyard was really nice :) Had hard time to go :)

Ưu điểm: This place was excellent overall. The room was really nice. The location was really nice. The range of choices as to what to have for breakfast and the cooking facilities made this the best hotel breakfast we had during our stay. We also liked the fact that you could walk to Niagara Falls in about 30 min.

Khuyết điểm: This place was excellent overall. However I thought it was overpriced compared to other places we had stayed.

Ưu điểm: Excellent location Well stocked kitchen to cook your own breakfast Parking garage off the street

Khuyết điểm: The heating was broken, so we were handed portable ones that were okay. Other than this everything else was good.

Ưu điểm: I couldn’t have been more happy with our stay at the Little Italy of Niagra Falls Bed and Breakfast. Jordan was extremely personable and wanted to make sure his guests had a good stay and a fun visit to Niagra Falls. It’s a perfect place for a couple.

Ưu điểm: Clean room and friendly host

Khuyết điểm: More places to hang clothes ( hooks) Bed is too soft for me

Ưu điểm: The neighborhood was nice. Interior tasteful and well appointed. The electronic locks were convenient and easy to operate. Nicely stocked kitchen.

Khuyết điểm: Floor squeaked in bedroom and bathroom. Could use a bedside lamp.

Ưu điểm: Breakfast was awesome

Khuyết điểm: N/a

Ưu điểm: Just perfect

Khuyết điểm: Squeeky floors

Ưu điểm: A lovely home away from home. Highly recommended.

Ưu điểm: Excellent B&B, we felt very much at home. We enjoyed the chats with other guests. Breakfast is self-served with everything you could possibly wish for. Comfortable bed, very clean.

Ưu điểm: Place is more charming than expected. Well lit and beautiful.

Khuyết điểm: Today was warmer temperatures. We could have use ac unit.

Ưu điểm: The information given for the tours it was a great experience with the best tour guide from over the falls- Ed

Khuyết điểm: How rude the other guests were late at night in the hallways and slamming doors with no respect for others. Talking in the hallways on cell phones. Just no manners.

Ưu điểm: Updated beautiful hotel. Employees were nice and the room very comfortable and clean.

Khuyết điểm: Not that I can think of.

Ưu điểm: Itwas clean, room was perfect and staff was wonderful. Will be staying here again.

Ưu điểm: new and clean

Khuyết điểm: rate higher than should be for this hotel

Ưu điểm: Clean

Khuyết điểm: Very noisy even after 10 PM and staff did nothing to alleviate it even after my complaint Sprinkler hitting the windows every 30 secs could not sleep at all Bathroom curtain was smelly and table inside the room was still sticky from previous occupancy

Ưu điểm: The hotel is newer and welll maintain. Hotels front desk attendance we're very helpful and offered rate restaurant recommendations and attractions. The breakfast was kept full and fresh. Free trolley to falls until midnight, which saved money on parking. Nice outside lounge area.

Khuyết điểm: The room had a slight musty smell.

Ưu điểm: The property was nice very clean..The beds were very comfortable and the pillows were also..The guests above us were a little noisy we heard thumping here and there..It was close to the Niagara Falls which was the main attraction we were trying to get to and there were lots of restaurants and stores near by..The kids had fun in the pool but there was no hot tub for the parents

Khuyết điểm: It didn’t have a hot tub..The breakfast was ok had to wait in a long line to make waffles and the eggs were watery..

Ưu điểm: Hotel was very clean and smelled wonderful. Pool was nice and outdoor patio great!

Khuyết điểm: Breakfast area is too small, not enough seating. Hospitality/breakfast girl did not keep tables clean. As busy as the hotel was the breakfast area is just too small.

Ưu điểm: Location was great and the views were excellent. I was upgraded to a suite and I loved that!

Ưu điểm: The breakfast was good and location was good. The people at the front desk was great and very friendly.

Khuyết điểm: There was nothing we did not like

Ưu điểm: The room was very spacious and very clean.

Khuyết điểm: The only thing I wasn’t crazy about was the size of the shower. It was a bit narrow.

Ưu điểm: Great place to stay. Loved loved loved the pool area

Khuyết điểm: Found hair in food but understand. They replaces all food right away. Guests need to be careful and understand other people are eating too. It’s not your own kitchen

Ưu điểm: Room / bathroom was clean and good condition. Friendly staff. Free coffee 24X7.

Khuyết điểm: Limited Parking. Breakfast area too small for large # of guests. Instead of home style toasters, commercial grade conveyor needed. Breakfast area flooring very sticky.

Ưu điểm: It is within walking distance to the casino, downtown and the Falls. Bed is very comfortable. The place is clean. And staff was very friendly.

Khuyết điểm: Not a lot of parking space .

Ưu điểm: Room was very clean and smelled clean.

Khuyết điểm: Too far to walk to the falls

Ưu điểm: Great proximity to falls! Wonderful breakfast! Wonderful staff! Clean hotel!

Khuyết điểm: We had the opportunity to stay 3 nights...2 of which were during the week and 1 on the weekend. Staff was in a totally different mood on the weekend. Walked in to a conversation which two staff members were complaining about their job and lack of sleep.

Ưu điểm: Hampton is a reliable hotel that I trust. Nice beds. Great shower. Free breakfast and parking.

Khuyết điểm: Booked two queens. Got a king and a pull out.

Ưu điểm: Very clean bathroom, comfy beds, free WiFi, hot breakfast a huge plus since I was traveling with 2 teens and an easy walk to Niagara Falls attractions and Rainbow bridge.

Khuyết điểm: At checkout the desk staff called me Sweetie.

Ưu điểm: Loved everything about hotel, room very clean and modern, good breakfast choices, staff very friendly. Close to Falls, can walk to everything, didn’t use car in my stay. No outside noises.

Khuyết điểm: I have no complaints. Nice hotel.

Ưu điểm: Cleaning

Ưu điểm: Friendly and helpful staff. Nice location and being where it is the cost is understandable, compared to others near by yours was very reasonable. Breakfast was nice, eggs, toast, juice is my basic breakfast.

Khuyết điểm: I am not a fan of the heating-cooling system there. Would like a different type of covers on the bed. The one there is very heavy feeling.

Ưu điểm: Bed was wonderful! Staff was awesome!!!!

Khuyết điểm: I have no complaints

Ưu điểm: Don’t have policy for latest check out

Ưu điểm: Buffet breakfast included on the price was great, free ice whenever you need is readily available the ice maker is a plus.. the posol was ok .. overall my kids enjoyed !

Khuyết điểm: the pool & it's surrounding must keep clean all the time if possible.

Ưu điểm: Everything was excellent, my family and I felt very comfortable and the breakfast was excellent and varied every day.

Ưu điểm: Located near shopping and restaurants. Short drive to Niagara Falls. Staff were professional and polite. Breakfast was good. Hotel well maintained.

Khuyết điểm: Noise from others could be heard at times during night. Bed comfortable but could have been softer for our liking.

Ưu điểm: Breakfast is too good

Ưu điểm: Lots of food choices. Beds were comfortable.

Khuyết điểm: Staff seemed new and slightly confused.

Ưu điểm: Great breakfast!!!!! Nice workout room.

Khuyết điểm: The pool is very small and the floor is extremely slippery.

Ưu điểm: Good facility

Khuyết điểm: Customer care can be improved

Ưu điểm: Very comfortable and quiet, by pure luck it was adjacent to a visitor center where we booked two tours with grayline, which were also excellent.

Khuyết điểm: Not sure

Ưu điểm: I like everything the place clean and staffs are nice and 10 minutes drive to the Niagara fall state park.

Khuyết điểm: Nothing

Ưu điểm: The breakfast!

Khuyết điểm: Pool could be warmer:)

Ưu điểm: The breakfast was good.

Khuyết điểm: The pool smelled like really strong chlorine, the bedroom floor was sticky, the bathtub was dirty and Stained, the bed sheets did not look clean, the staff weren't friendly or aware of anything around them, the wait for the room to be ready was a long while.

Ưu điểm: Great location off the interstate and close to shopping. Large rooms that we very clean. Breakfast in the morning had a lot of options (eggs, bacon, cereal, bagels, waffle maker, several juices and coffee). Free parking with lots of restaurants nearby.

Khuyết điểm: No, not unless your spoiled.

Ưu điểm: Everything

Khuyết điểm: Everything

Ưu điểm: Great room, wonderful yard with water views

Khuyết điểm: Not near any food-at least 10 minute drive but the quiet location was super nice.

Ưu điểm: The owners are pleasant & very helpful. The TV service was limited but the room was very clean & the beds are quite comfortable with extra pillows. Also a great view of the fire works can be seen from several locations at once for the 4th of July. Just minutes from the Falls & Canada. The best place to eat is Nelson's diner which is a couple doors over from the motel.

Khuyết điểm: The rooms are old and the AC was not working.

Ưu điểm: The host is really nice and friendly and she explained me all the niagara attractions very well. She also helped me with how to go and see these places. The room was recently renovated. Its a quite and clean motel on the riverside. I really enjoyed the view.

Ưu điểm: Nice people, clean and great location on the river. This a old 1950's motel. So don't expect the Marriott. I would stay there again.

Khuyết điểm: Maybe at least a coffee pot in the room. Micro wave and small fridge are good.

Ưu điểm: The owners were great hosts. They really did make us feel at home. Very safe and clean. The pool was great. Kathy greeted us warmly and gave us perfect directions. She went as far as to let us know the best time to start our adventures. The cleaning staff are great. They clean and make the beds daily, they even folded my daughter's blanket on the bed. Definitely worth the money.

Ưu điểm: Amazing location on the river...welcoming staff..clean.. new carpet...modern...

Khuyết điểm: Bathrooms were in rough shape

Ưu điểm: The owners were fantastic! At check in I was given so much info about the sights and attractions that would suit my family of 5 that it really helped plan our weekend stay. They make you feel so welcome and they even treated guests to a complimentary BBQ on Saturday which included homemade food and music right in the backyard which is located right on the river. We met other great people who were staying there at the BBQ, rooms were basic but very clean, and the area is quiet but it’s only a 10 minute drive to the falls. There is a great breakfast place just steps away which was very convenient. Would recommend and would stay there again!!

Ưu điểm: Location

Khuyết điểm: Cost

Ưu điểm: I like the place very much, in front of the lake directly. Kathy and her husband (the owners) are so nice and welcoming, helpful with a lot of information may i need. They do all efforts to let you feel comfortable with your stay. Room was simple and very very clean, microwave and refrigerator in the unit, I asked Kathy for Katel and immediately she gave me one to use it inside my room. Location is amazing and very close to Dee Dee's ice cream, Walmart, fashion outlet mall. Highly recommended and definitely i will back again.

Khuyết điểm: No internet inside the room at all :( :( you need to sit out of your room to get an internet.

Ưu điểm: The owners were very friendly and helpful. The grounds were lovely. We would definitely return.

Ưu điểm: location

Khuyết điểm: parhroom

Ưu điểm: We had a nice stay, very save, clean and the food was fresh.

Khuyết điểm: The breakfast was crowded and food ran out

Ưu điểm: TV and free breakfast

Khuyết điểm: Elevator, and shower

Ưu điểm: From check-in to check-out, everything was fantastic! Breakfast was delicious. Parking was easy and convenient. The front desk was helpful when we needed directions or assistance. Everything was as expected from the photos. 10 out of 10. Would recommend if staying in the city.

Khuyết điểm: The property was great but the city of Niagara Falls, NY has little to offer aside from the Falls /State Park itself. We did wish that there was a restaurant or some sort of small cafe that was attached to property that was open normal business hours.

Ưu điểm: The location was great. Within walking distance to everything.

Khuyết điểm: There was no chairs for sitting and relaxing, that would be a great amenity to the room and comfort for the guest.

Ưu điểm: The location is great. It’s close to subways,Macy, time square

Khuyết điểm: Nothing

Ưu điểm: Clean and friendly

Khuyết điểm: Location

Ưu điểm: The staff is wonderful. The rooms are clean and comfortable. The location is within walking distance to the Falls.

Ưu điểm: Clean. New. Quiet. Comfy beds. Good location to get to Hyde Park hockey rink.

Ưu điểm: If there is anything that I had like to commend about my stay in this hotel is its overall cleanliness. The bed is comfortable to start with and the duvet, the linen, pillows and towels are all fresh and clean.

Khuyết điểm: An aquafina bottle is $2.00 that you have to pay at the reception, to the same person who also checks in guests ; better if all these items will be at the vending machine instead. 24-h gym facing the Indoor pool seems a bit odd. Hotel Location isolated.

Ưu điểm: Very clean facilities with a professional and courteous staff.

Khuyết điểm: The flow of the breakfast area. The coffee & tea should not be across from the waffles... it should be worked into where the trash is and that be moved to another area OR put the coffee & tea where the GrayLine information lady stands & move her to the where the newspaper is.

Ưu điểm: Very clean

Ưu điểm: swmming pool and the linen

Khuyết điểm: no self laundry

Khuyết điểm: - they overboook - they send you to hotel rooms where people are already checked in - the staff is uncooperative and super unhelpful - they overcharge on things that they promised they wouldnt & you have to followup with them 4 weeks to get money back

Ưu điểm: Lovely pool

Khuyết điểm: No

Ưu điểm: Clean, nice and easy access to Niagara Falls

Ưu điểm: View and how close it was to the falls and showers were nice once it was cleaned . staff was nice but careless towards the issue.

Khuyết điểm: My room wasn't that clean and my bathroom was filthy and had dirty towels in the room and black stuff all over the sink and blood in the shower . wasn't enough towels in our bathroom either ! Had top have a cleaning lady come to our room to reclean it up ! Drove along ways and paid a lot of money for one night ... Didn't get anything to cominsate for the problem at all took bout 2 his of our stay to get it done and I felt like they didn't care really at all.

Ưu điểm: Super location within a few minutes of driving to the falls. Just outside the hotel is the niagara river and one has to just cross a small road and reach the bank. Super view. The restaurant is super. Ample parking is provided ,ofcourse a fee is charged . Tours can be booked if needed but the falls are just so close by that one can just quickly do all bookings at the falls incl maid of the mist.

Ưu điểm: Location was walking distance to quite a few attractions along with many restaurants.

Khuyết điểm: Didn’t like paying extra to park my car.

Ưu điểm: Great location. Excellent service. Wonderful room.

Khuyết điểm: The pool needed a little cleaning. And not letting people swim in actual underwear would have made for a better experience for my 6 year old daughter

Ưu điểm: Location was great and the hotel was clean and everyone was friendly and helpful.

Ưu điểm: View of the river. T

Khuyết điểm: No dislike

Ưu điểm: Room was very big and clean. On arrival we got hot cookies;). View is amazing. Niagara falls are with walking distance. To Canada 25mins walk. With Irish and Polish passport you can pass the bridge. Breakfast nice but expensive.

Khuyết điểm: We arrive day after but i let hotel know about as our plane was cancelled. When we checked in was ok but after when we was in the room ,somebody open our door and said that they have got this number. Staff apologies but for me this is not acceptable as we had our belongings and documents in the room. And another thing about travel agent. Do not recommend him at all.

Ưu điểm: My family and I enjoyed out stay at the Double Tree Hotel. The front desk staff were kind and helpful. Rooms were cleaned, bed comfortable. Fantastic location. Stepped out the back of the hotel and you're right there in Niagara Falls Park. Fresh cold water everyday in the lobby. Hot fresh coffee in the morning as well. I give this hotel 5 thumbs up!

Ưu điểm: They owners were adorable. They made every effort to make us feel welcome!

Ưu điểm: We enjoyed it so much it was like being home. The house was very comfortable and had a home feel to it.

Ưu điểm: I loved the hospitality shown from our hosts. We enjoyed our coffee every morning on the porch and the breakfasts were delicious. Very quiet and peaceful ❤️

Ưu điểm: Owners were very nice and we enjoyed the time there very much. Within walking distance of the Niagara Falls.

Ưu điểm: Absolutely the most adorable place. Highly recommend staying. Very friendly family. Fancy Home made breakfast. So pleased!!!

Khuyết điểm: Leaving this place

Ưu điểm: Owners very helpful and friendly. Great breakfasts with ample food. Rooms very clean and comfortable

Khuyết điểm: No tv or frig in room

Ưu điểm: Breakfast was excellent and accommodating to your needs if you have food allergies.

Ưu điểm: The hosts were amazing. Every detail was taken care of for us.

Ưu điểm: The House very beautiful and unique, there is a lot of things in the room that let comfortable to our stay , the breakfast was nice it’s American breakfast, very nice people, love to talk

Khuyết điểm: The bad was not comfortable to us , and there can not open window , so we had to use the air conditioner when we sleep,

Ưu điểm: The butler house was beautiful. I'm a bit confused as to why I paid the price I did on kayak.com compared to the prices on the butler houses website though. The house is clean and quiet. The owner was amazing and friendly. They suggested walking around the neighborhood to sites of interest and honestly some of the neighborhood seemed a bit ghetto.

Ưu điểm: Very friendly, helpful owners. Location perfect with walk distance to all Niagara Fall attractions.

Ưu điểm: Location. Great hosts. Yummy food.

Ưu điểm: The staff was very nice, The breakfast buffet was good.

Khuyết điểm: The toilet in our room is way too low to the floor. I had to use the door knobs and toilet paper holder to get up and down. For just over $200 cost to spend one night, I would have expected to be in a area that was not so run down.

Ưu điểm: Pool was very nice, plenty of towels Rooms were very clean and comfortable

Khuyết điểm: Nothing

Ưu điểm: Clean and attentive staff

Khuyết điểm: No complaints

Ưu điểm: The bathroom was updated and the beds were very comfortable.

Khuyết điểm: The location is a bit far from the city.

Ưu điểm: Clean, friendly, the pool looked nice.

Khuyết điểm: The in room fridge wasn't very cold

Ưu điểm: Perfect location, close to everything. The breakfast was great and the rooms were clean and comfy.

Ưu điểm: Breakfast is included. Had waffles. Bed was comfortable!

Khuyết điểm: No

Ưu điểm: It was a good, clean hotel for the length of our stay.

Khuyết điểm: I didn't have any negative issues.

Ưu điểm: Free bus/trolley passes to downtown and Niagara Falls. Access to shopping and good restaurants. Free breakfast . Good housekeeping.

Khuyết điểm: No microwave in the room. Air quality was damp and cold and musty smelling.

Ưu điểm: Location was good.

Khuyết điểm: Comfort of bed, and it was not as clean as the rating. Breakfast was average.

Khuyết điểm: Bathroom in suites between 6 people is very small.. no light in changing room ..

Ưu điểm: It be better if has a restaurante

Ưu điểm: The staff were nice

Khuyết điểm: It said the hotel had a restaurant, in the lobby there is one person taking orders for breakfast, the food selection attempted to be upscale, very few basic kids items, overpriced and no waiter or waitress. Only pancake option was lemon blueberry, which my kids would not eat or banana bread French toast. There was a lot of mold on the shower curtain. The headboard of the bed was two pillows one of which roasted against the push button light switch over the bed, so it was constantly turning on and off every time you got on or off the bed.

Ưu điểm: The room was spacious and fantastic. Very clean too.

Khuyết điểm: Breakfast facilities were not well organised. One sandwich took ages to arrive.

Khuyết điểm: The refrigerator in our room had pizza and salad from the previous occupants. There also was a Starbucks coffee cup leftover in the bathroom by the shower.

Ưu điểm: food from the Bristo was very good. Staff was very nice and accommodating.

Ưu điểm: Front desk staff were helpful with tips for sightseeing in the area, maps, directions, etc. Room was large with two double beds, pull out sleeper sofa and plenty of space for luggage and room to move around. Within walking distance to the Falls, Goat Island, etc; about 15-20 minute walk.

Khuyết điểm: We booked our stay for a family of 5. The room was clean, however there were only 4 sets of towels provided in the bathroom. On the second day I requested only a towel exchange, no room service, before leaving for the day however when we returned to the room later that night the beds had been made, the room cleaned and now there were only 3 sets of towels in the bathroom, so back to the front desk for more towels. The large bottle of shower gel in the tub also ran empty on the second day, which leads me to think it is not refilled after each guest stay. Overall a good stay, just a couple annoying inconveniences.

Ưu điểm: The room we booked was a Queen Suite and it was even larger than our expectations! Lots of space for the 5 of us. Very clean, the room looked brand new. The hotel was decorated beautifully- chronicling the history of the building we stayed in. Location was 3 minutes from the Falls State Park. Kids enjoyed the pool- it was clean and stocked with fresh towels. All in all an excellent and refreshing stay!

Ưu điểm: I like everything and I will have another stay again in my next vest.

Khuyết điểm: Hello, before I start on what I didn't like or maybe not at full satisfaction, The hotel is great and amazing on everything, EXCEPT one thing so Let me start with what I didn't like it at all, I book 2 nights from 6 to 8 of August in the morning August 7 I receive a phone call from a Hospital to bring my son for appointment in August 8 which is I have to leave the hotel and catch some time at the same day and get ready for morning appointment in next day anyway, I ask the women at the reception for early check out that was on 11 am and she said I'm sorry you can't have early check out and we can't refund you the next night, then I decide to stay a few hours and move back to home after lunchtime, I found different women at the reception and she was surprised on my early check out and she apologize that I can't receive the refund because we reach after noon time then I told her the story and what I understood from her that I could have and save my one night refund If I made a check out in the morning but the mistake was from the women from the reception that I met her in the morning with no experience unfortunately. Thanks

Ưu điểm: Close to everything

Khuyết điểm: The pillows could have been better as in other Marriott proper hotels

Khuyết điểm: Price is too high

Ưu điểm: The upgrade from poor room

Khuyết điểm: Maintenance working on a toilet while we attempted to eat dinner.

Ưu điểm: The room was perfect .

Ưu điểm: Spacious, room location, view, large windows, Remote control drapes, large bathroom

Khuyết điểm: Smaller wheelchair (my wife legs do not touch foot rest),excessive Dust on all vent covers & smoke detector( I have allergies). No safety grab bars in shower, dirty windows. Humming noise from outside that’s continuous (requested upper floor to minimize excessive noise). No instructions for hot tub, my wife is recovering from broken leg & can’t get in & out of hot tub very difficult

Ưu điểm: Big room. Beds are comfy. Close to Niagara falls.

Khuyết điểm: Pool area could be more welcoming.

Ưu điểm: The new and improved parking area and the new registration lobby.

Ưu điểm: Breakfast was good. Was hoping for the buffet but found out it was only offered on weekends

Khuyết điểm: The coffee that was provided for the rooms.

Ưu điểm: Place was amazing,clean, beautiful bedroom,close to everything

Khuyết điểm: The restaurants...not good food ... to long to wait only for a dessert and drink ....buffet was ok.

Ưu điểm: the casino was fun. Was close enough to walk to see attractions.

Ưu điểm: Excellent service, the person at check in was excellent. Great staff, would stay away!!

Ưu điểm: The food value was excellent. The food was delicious.

Khuyết điểm: Not enough hot water during shower times. I actually had no hot water for my shower on the last day of our stay.

Ưu điểm: The hotel was absolutely beautiful! I loved the bathroom, vanity, shower, etc. Every little detail was perfect. Easy check-in and out as well! Will go back!

Khuyết điểm: Nothing

Ưu điểm: Staff were nice

Khuyết điểm: The pool and gym area very dirty. Had to walk through the casino to get to the room. Very Smokey. Not much for families or children to do.

Ưu điểm: I liked my overall stay

Khuyết điểm: Asked a question to security member that asks to see the room key and he was extremely rude. Felt a discriminated.

Ưu điểm: Ate at Tgif on location. Food was good but a little pricey. It is a tourist location so to be expected.

Khuyết điểm: Prices could have been a little more reasonable.

Ưu điểm: Breakfast has very few options. The bed was the worst with a huge dip in the middle of the mattress and the mgmt was not able to change the mattress nor change the room. Very sad.

Ưu điểm: Location great. Within walking distance of casino and close to falls.

Khuyết điểm: $200 per night for what?? Noisy at night. Offered 2 hot tubs 1 was cold other was luke warm, a good way to get flesh eating bacteria. No massage therapist in spa. Hydro spa massage table broken, leaked water on floor and no one cleaned it up. No tub, shower dirty. Vent/fan in bathroom broke and was covered with dirt and dust. No pay per view movies. Recommended a cab company that failed to pick us up. Sheraton was a failure. Will not return there.

Ưu điểm: The location was excellent!

Khuyết điểm: It was incredibly noisy and made sleeping difficult with a 3 year old.

Ưu điểm: hotel location

Khuyết điểm: check in was 3 hrs after scheduled time with no explanation sat inparking lot waiting with my luggage in vehicle after 4 hr drive

Ưu điểm: The staff made special arrangements for our anniversary with a chocolate velvet cake and a drink. It was a very nice gesture.

Khuyết điểm: They have special credits for casino. I just wished they had mentioned about it while checking in and had given that coupon without me having to go and ask for it.

Ưu điểm: I liked that everyone was friendly and it was a great location for casino, the falls, etc.

Khuyết điểm: I felt that for one night, which was not a full 24hrs the rates were very high. Plus it didn’t include breakfast.

Ưu điểm: Bed and pillows were comfortable. Room was spacious. Everything was clean. Coffee in the room was good

Khuyết điểm: Check in was over an hour late but the biggest problem was that i had requested our room be close to the elevator due to the fact my husband had cancer and cannot walk to far. However our room was about as far from the elevator as it could be.

Ưu điểm: We liked the location and the service.

Khuyết điểm: TGI restaurant was horrible (waiting time more than 1 hour, food was terrible).

Ưu điểm: We enjoyed the breakfast and the location was nice since it was to the falls.

Khuyết điểm: The room was not clean at all! Tables were un wiped, bedsheets were stained, carpet wasn’t vacuumed or cleaned at all! Shower had foam stains and HAIR in it, also the coffee maker was dirty. Since our rooms weren’t prepared, we were told to check in at 4 pm which was hours later than we had expected and desired since we reached the hotel at 1pm. Including this, a staff member arrived at 11:40am the next morning asking us if we will be checking out soon or not which was disrespectful.

Khuyết điểm: House keeping is messed up I went out of the room around 2 noon came back at 7 in the evening and no body came to clean the room I called them three times and fourth time I went downstairs at concierge to tell them to send some one. Housekeeping showed up at 11 midnight for cleaning. It took them 4 hrs and 4 requests. Disappointed......

Ưu điểm: convenient to everything

Khuyết điểm: no comment

Ưu điểm: Very neat and all new appearance of the hotel.

Khuyết điểm: pricing could be little economical.

Ưu điểm: I liked the location best.

Khuyết điểm: I did not like the breakfast that was served. It was not very good. There was not much of a variety, and what was served was not very tasty..I didn't think that the pool and sauna was as clean as it should be.

Ưu điểm: Location

Khuyết điểm: Rooms had some broken tiles.

Ưu điểm: The facility was very clean and aesthetically pleasing. The staff was very helpful and great conversationalist.

Ưu điểm: Lobby person was nice and friendly. Hotel lobby was clean and so was the room

Khuyết điểm: Pool was smaller than the pictures. Hot tub wasn’t working. The beds and pillows were hard. They ran out of coffee by 8 am.

Ưu điểm: The free continental breakfast

Ưu điểm: Clean and BEAUTIFUL

Khuyết điểm: There is nothing which we did not like.

Ưu điểm: Seemed like a new hotel

Ưu điểm: Great Hospitality

Ưu điểm: Only problem was the gym, Not well equipped, And one of the machines has seems like its been broken for a while

Khuyết điểm: Only the gym.

Ưu điểm: The room was a nice size. The breakfast was great. The staff was very nice. The location was prefect for what we needed and wanted. We were able to go the falls and also go into town to a Walmart.

Khuyết điểm: I wished the room was a little larger but for the money it was good.

Ưu điểm: It's very modern and spacious. I enjoyed the room. I wouldn't hesitate to stay her again.

Khuyết điểm: The thermostat for the air conditioner did not work properly. It would not turn off the A/C when the desired temperature was reached in auto mode. I had to manually turn it off when the room became too cold. It was a bother, especially at night.

Ưu điểm: The room was very nice and the staff were very helpful.

Khuyết điểm: Everything was great

Ưu điểm: Amenities were good, staff was fine, location was good.

Ưu điểm: The location was not too close but also not too far from Niagara Falls, the reason we were there.

Khuyết điểm: There was a fire alarm incident one night we were there and the employee on duty busted into our room screaming and being disrespectful to my husband, all while I was in bed sleeping with no clothes on. It was a very sketchy situation and did not make us feel like the employees were trained properly. The breakfast was mediocre at best and didn't really have many options. The cleaning staff each morning did not come through until near the afternoon so that was an inconvenience.

Khuyết điểm: Pretty bad breakfast, as bad as it gets in the USA. Not much help recovering forgotten items. Don't answer emails even.

Ưu điểm: I really did't like the breakfast. It wasn't a choice of meats

Khuyết điểm: A choice of breakfast meat n they could of had pototes because not everyone eats pancakes

Ưu điểm: Clean place.

Ưu điểm: Rooms nice and cleaning crew were great

Khuyết điểm: Noise upstairs over room. Complained twice and continued most of F night

Ưu điểm: Room was very clean

Khuyết điểm: Breakfast was terrible.

Ưu điểm: Everything else

Khuyết điểm: Breakfast could use a few more items. Boiled eggs and variety of fruits

Ưu điểm: Cleanliness of facility and room.

Khuyết điểm: The breakfast was not very good but there's a very good breakfast spot about a mile away called Sunshine Cafe or a Denny's even closer.

Ưu điểm: Overall a fantastic experience, extremely clean, great staff very helpful and good location to get to the falls.

Ưu điểm: Best of

Ưu điểm: Room was nice and pool was excellent

Khuyết điểm: Restaurant was closed in hotel

Khuyết điểm: The dresser drawers would not stay closed. The complimentary breakfast was the same each day. Needed more variety.

Ưu điểm: Location

Khuyết điểm: Better breakfast lounge.

Ưu điểm: Location location location Friendly staff

Khuyết điểm: No hot tub! Kids loved the pool but dad needed a hot tub

Ưu điểm: Staff were friendly and helpful Location was good and close to the falls

Khuyết điểm: Breakfast was very poor, limited selection..

Ưu điểm: The location was close to everything. We could walk to Niagara and see the sights. The breakfast was okay.

Khuyết điểm: Check-in was a little complicated. Was given a room and then called immediately in the room and told that they sent another couple to the same room. Then we had to send them back down to the counter. Then got a second call to the room asking us to change rooms. When I told them that we had already used items and they would have to clean the room again, they put me on hold forever. Then they told me that we could stay in our room. Then we received a call at 6:45 in the morning and they hung up. All the businesses and restaurants were closed up and there was barely anything to do on the American side. Stay on the Canadian side!!!!

Khuyết điểm: For the past 20 years my traveling, this is the most dirty and unprofessional service I ever been experienced. I ask all the travelers please before you book for this property (this is not the resort it’s a hotel/motel) please think twice, I don’t wants anyone else’s get fooled like me with the last word RESOT. Also A manager (how the gentleman introduced him self) M. Gates. Unprofessional and seems like he didn’t care for any one.

Ưu điểm: Conveniently located

Khuyết điểm: On website it said parking was free. It was NOT free Parking!!! Girl in staff said thats too bad, we changed it. Update your information! Its not the customer’s fault that you are lying about the charges.

Ưu điểm: Only location

Khuyết điểm: When we got to our Room we’ve noticed it wasn’t ready. Bed sheets weren’t changed only covered with duvet, they had yellow stains and were covered with dark long hair. Bath tub/shower was so dirty i was speechless. It was full of hair and soap scam like it wasn’t cleaned in a long time. We called the front desk hoping that they would send someone to solve this issue. Manager came checked the room and just left. We waited an hour and no one showed up. I called front desk multiple times and no one ever answered. We took our bags and went down to lobby. I was told by the same woman that came to our room that they have people doing other things and that I would have to wait. I’m very disappointed because she was rude and didn’t even care when I told her that We drove for eight ours (with two little children) and all we wanted was to rest after such a long drive. She didn’t even say sorry instead gave me nasty attitude. When I told her I want to check out she didn’t even bother to make us stay offer different room or even say sorry. All she said was “ok you have a right to do that”. We gave our room cards back and just left. Such an awful experience. As soon as we left I called Hampton inn by Hilton and could not be more happier with our choice. I would never recommend that hotel to anyone after this bad service

Khuyết điểm: They charge me more than what it was advertising...

Ưu điểm: We liked everything. Rooms are big, beds comfortable, excellent housekeeping. We all enjoyed the pool, water is warm. Breakfast was delicious, sausages, ham, scramble eggs, pancakes, cereals, bread, coffee, juice, etc. Parking available and location is closed enough to walk to restaurants, boat ride and see the fireworks. We are definitely staying here again.

Ưu điểm: The only thing we liked was that the location was within walking distance of the falls and the casino. However, so are many other hotels in that area so I wouldn't make that a reason to stay.

Khuyết điểm: I have stayed in many hotels, so I have some experience. We stayed on a Friday night in the summer so we paid $233, which is about $100 more than I usually pay for a room. The walls must be super thin because we heard everything around us. The hair dryer was broken off the wall and just sitting on the back of the toilet. It worked but it was tough to use it right because it was dangling. For that much money, I would have expected a Whirlpool in the pool area, there was not. We did swim. The water was okay, but no clean towels were available when we wanted to dry off. The beds were a little hard, but I've slept in worse. The tv was a little small and not the best sound quality. The view from our room was awful. It was a vacant lot with a small brick storage shed sprayed with graffiti. I felt like I was in the slums. And finally, I forgot my toothbrush. One would think that with $233/night the hotel could have cheap little toothbrushes for their guests that forgot to bring one. How much could it really cost them? The breakfast was okay. It was the typical hotel fare. Nothing special. It had the scrambled eggs, sausage, and pancakes. Personally I prefer when the hotels have the Belgium waffle makers. They did not have one.