Heart of England Hotel Weedon by Marston's Inns

The bed linen was clean, the bed was comfy as were the pillows. The towels were clean and fresh too. The staff were excellent, especially Ross who very quickly tried to sort out some problems that we had. We were given complimentary drinks whilst our room was checked. Ross apologised for the room being dirty and had cleaned the kettle and tried to get rid of the crumbs the best he could. He said he would speak to the cleaner about it but that they were having issues with the cleaning in general. He also spoke to his manager about compensating us for it not being up to our standards. We were very happy to accept their apologies and a 50% refund. Such a shame about the cleaning, it was the only thing that let them down. When the problems re cleaning are sorted I would happily stay here again.

The room was very dusty with cobwebs everywhere and the 2 kettles were dirty, one was surrounded by crumbs and dirt that looked like it had been there for months. The other kettle had a hole in the lid and should have been discarded for safety reasons. The toilet was brown in the bottom and had never been cleaned. The shower door had not been cleaned. The hairdryer did not work. The television did not work either. When we returned to our room on the second night, our beds and not been made even though someone had been in with fresh towels, which were prettily arranged on the unmade beds!!!!!!