Khách sạn gần sân bay Sân bay Nursultan Nazarbayev Intl

Ưu: Swimming pool excellent . Staff very helpful and friendly .

Ưu: Service

Ưu: Absolutely fantastic bed; Impressive use of electronics & automated room management (lights, ventilation, curtains); Extremely professional and friendly service, hotel management & cleaning; Breakfast supplied by independant(?) cafè Mökki was extremely delicious and fresh; The spa is a must-be, even for non-swimmers or fitless people;

Khuyết điểm: Correspondingly with Price to overall lodging: The bathtub takes a very long time to fill; Mediocre storage for hanging up clothing inside wardrobes - appears outdated by the rest of the room; Freezer of the minibar is too limited to bring own goods; Missing appropriate water source (only 0.3L PET) for the minibar's coffee machine/boiler; Could use bigger seating place for the worktop (for 2 at one time); Height of working table at sofa could be adjustable; Curds in supplied coffee whitener (Spoiled?);

Ưu: I liked the restaurant and spa ,fitness place was perfect to relax, my room was extremely pleasurable.

Khuyết điểm: shower gels and toothbrushes, after cleaning they were not feeling it up with the staff, coffee and milk. Every time I was calling and asking for it. However, I did enjoy my stay in the hotel!

Ưu: Everything especially the lounge on the 14th floor

Khuyết điểm: Nothing

Ưu: It’s all new and nice

Ưu: Breakfast and the hamam

Khuyết điểm: Neighbors were loud at night

Khuyết điểm: Breakfast was poor comparing to other Hiltons i visited.

Ưu: everything

Khuyết điểm: swimming pool not available because of some issue , I think a small discount on the bill should have been proposed by staff for compensation very expensive SPA

Ưu: Very kind staff. Breakfast is great. Spa is also really good. Restaurant is outstanding!

Khuyết điểm: not applicable

Ưu: Great location and great staff

Ưu: Peaceful hotel centrally located. Breakfast very good, service very good. Additional items e.g. Bar a little bit expensive., but provides live music so all in all OK.

Khuyết điểm: Heating system was too strong, it was too hot during the night.

Ưu: Anjana spa center. For example sauna, fitness center and others. Reception staffs were good.

Khuyết điểm: Cleaners didn`t place waters for drinking when they were cleaning room.

Ưu: The room in huge, bed is extremely comfortable, amenities were good in quality and quantity.

Khuyết điểm: Nothing, the hotel is really good. Nice facilities, restaurant is good.

Ưu: I use to love his hotel

Khuyết điểm: The air conditioning was noisy.

Ưu: Rooms, good beds, shower, breakfast

Khuyết điểm: Temperature in room too hot

Khuyết điểm: Spotless clean hotel and room. Comfortable bed coffee mashine in the room. Very good breakfast. Good location. Very helpful and polite staff.

Ưu: Location is good

Khuyết điểm: The shower was the same as in Marriot Astana from cheap soft plastic.

Ưu: Clean, good location

Ưu: good facilities

Khuyết điểm: complimentary wifi was very bad

Ưu: The breakfast

Khuyết điểm: The upgraded rooms

Ưu: Upgraded both times I stayed.

Khuyết điểm: Nice staff

Ưu: Excellent bar.

Khuyết điểm: Check in and check out. Communication troubles.

Ưu: Nice and big

Khuyết điểm: Nothing all excellent

Ưu: The hotel is located nicely if you are interested in the new city: one can walk to the Theatre or shopping mall within 10-15 min. There is a nice SPA center, which the hotel is collaborating with: highly recommended for those who want to swim or just relax. But be aware that the majority of the staff doesn't speak proper english (neither in the hotel, nor in spa). The room size was just huge in comparison with a standard european size. The breakfast is little bit boring (the choice of food is not very big), but they make hot dishes, e.g. eggs, sausages or "kasha". The restaurant in the hotel provides a rather good room service.

Khuyết điểm: The information regarding the facilities is not always correct: e.g. one can read in the guest info that the gym is on the 3rd floor and it is open 24/7. But in the reality gym is a part of the SPA complex (and working according to the spa schedule of course). Since the staff is not really speaking english, it was practically impossible for my danish friend to figure out the details without my help. In general, the service is rather kazakhstan-style: if staff makes a mistake, you will be involved in a long procedure of solving it which leads to a spoiled time. However, based on our trip, this is often a case in Kazakhstan, so it will be unfair to point out to this particular hotel

Khuyết điểm: Housekeeping did not bother to clean my room for the 2nd day. Toilet paper and other items were not replenished.

Ưu: The receiption tells me the road to the bank patiently. And he helpd me carry my baggage to my room. In addition, the hotel provides the service of calling car. Good experience.

Khuyết điểm: only tenge could be used to pay for the cost. dollar is not available.

Ưu: Huge room

Khuyết điểm: Rooms cleaned in the afternoon after I’ve been out all morning; not enough English spoken - not appropriate for business.

Ưu: Room was very cute and nice.

Ưu: The restaurant has really surprised me. The food is very delicious and not expensive.

Ưu: Location was good. It served its purpose. We took 2 junior suites. Won't be returning.

Khuyết điểm: Kuralai at check in was very rude and incompetent. We had a second booking the following Monday, we cancelled it. Took a junior suite, minibar was empty. Asked several times and was not filled. We also asked for an iron and ironing board 3 times over a 6 hour period. We ended up going to the luggage room and getting their only working iron and ironing board. Breakfast was very poor, and there was no choice of fresh orange juice.

Ưu: The breakfast was delicious and manifold. The stuff was very polite and helpful. The room was very clean and pleasant. Everything was exceeded our expectations.

Khuyết điểm: I don't know, because everything was excellent.

Ưu: Everything was perfect.

Khuyết điểm: Everything. Had a dissapointing experience with them once before. Tried them again. Huge improvement. Well done.

Ưu: Enjoyed the amenities particularly the Sauna and pool. Good selection for breakfast. Room was spacious and bed was comfy. Shower seal did not work so water leaked onto bathroom floor.

Khuyết điểm: Staff were ok, room for improvement for their customer service

Khuyết điểm: very dry air in the room

Ưu: Peaceful and quiet hotel with an excellent location in the city center. Large room with comfortable bed and nice bathroom. Very friendly and helpful staff at the reception. Stylish Chinese breakfast. I have nothing to reproach or critisize. I'd like to come back here again.

Khuyết điểm: Chinese food was too greasy

Ưu: The location was good.

Khuyết điểm: It not l did not like, dated place. Beds need upgrading with and bedding needs to be cotton to stop static shocks.

Ưu: I would like to thank manager Kamil and others of staff for their client-oriented and positive attitude.

Ưu: Great location, very friendly staff, clean and comfortable room

Khuyết điểm: Poor breakfast, I haven’t seen that is 4 stars hotel, in my opinion 3 stars only

Ưu: Location and breakfast is good, bed is comfortable

Khuyết điểm: Towels condition. please do not use the envelope for the key card so many times, their appearance is terrible

Ưu: great breakfast, location in the heart of the capital

Ưu: Perfect location, right in the centre. The fitness centre was ok for me, as I only needed the treadmill. The room was ok, the bed comfy.

Khuyết điểm: A bit disappointing breakfast (but at least it was buffet). Nobody bothered to clear the snow and ice in front of the entrance to the hotel - you can break your legs. I know that nobody seems to clear the snow/ice in Astana but I would expect this from Best Western.

Ưu: Nice hotel and staff

Ưu: Friendly staff, good-sized room. It's in the old town, which isn't a great location but there's always Yandex and Uber.

Khuyết điểm: I needed to complete a visa application and the hotel only had one computer at reception. The young lad was very kind and tried to help me but the computer was so old and virus-ridden, I couldn't complete my application on it and had to go to a gamer cafe.

Ưu: Thank you all staff members, special thanks to Khamit :)

Ưu: Luxury, respectfull staff :)

Ưu: Only one good thing about this hotel - is it's location.

Khuyết điểm: Mostly everything was wrong with my stay: 1. Aircon - not working. Two settings were available - full on heating (real hot air!) or OFF. 2. Outside air was getting into the room through multiple cracks in the window frame. And it was -18C outside. 3. Cleanness - poorly cleaned room, dust and dirt everywhere. 4. Old furniture, old carpet, old bathroom with drizzling faucet. 5. Bed - stiff, uncomfortable mattress. Pillows - worn out and causing neck pain in the morning. 6. Breakfast - wait time to get it - 15 minutes and then you don't get to choose what you have. Taste - mediocre. 7. I was asked to pay for my coffee during breakfast! Unacceptable! Suppose you get the picture. Not a level you can expect from a 4 star hotel. Stay away!

Ưu: The hotel's restaurant was closed that day, so we had to seek for a breakfast outside of hotel

Khuyết điểm: The bathroom equipment could be in better condition

Ưu: The room was cozy, warm. A nice bed. Sheets and pillows are clean. Location is great.

Khuyết điểm: Facilities were a bit old but clean.

Ưu: The hotel just exceeded my expectations at all. Even if the building of the hotel looks old, the view and the staff are great)) I didn’t expect that the room will be so clean and nice, they have an extra heater in the room so you can turn on when you feel cold(even if the temperate in the room was okay I turned on) the reception works at night which is very helpful. The location is not far from the center. The price sI liked it so much that I decided to stay for one more night)) I would definitely recommend this place

Ưu: Good value Shower was good bathroom big

Khuyết điểm: Asked for cup hot water to take up to my room Charged me 200 tenge Someone smoking in next room smell was coming into my room (non smoking hotel)

Ưu: Central location

Khuyết điểm: Weak personnel not speaking English.

Ưu: Big room, warm place, restaurant is very good!

Khuyết điểm: A bit dirty in corridors, the staff is not very friendly and does not feel like helping at all. Breakfast is very basic

Ưu: it was very bad...

Khuyết điểm: I couldn't sleep due to the noisy(woman's shriek) of the other room.

Ưu: Room was excellent comfortable and big Staff friendly and helpful

Khuyết điểm: Breakfast wasn't up to much

Ưu: The staff was wonderful and friendly. She kept the place very clean and comfortable.