Hilton Astana

This is a very nice hotel, with beautiful design, and many rooms look directly onto the Expo center. The breakfast was wonderful and many of the staff were super kind and helpful.

I planned to arrive in the early morning and had booked an extra night in order to check right in and rest immediately upon arrival. When I arrived, they did not have my room available (even though I had reserved the night before). I had to wait until late morning when a room became free. My room, although an exquisite room, had smears and hand prints all over the window--high up and down low. The first thing I did was clean my window! The maid service during my stay was also inadequate. I took a bath and it was clear that the maid did not clean my bath during my stay. I felt like the hotel really let me down, even though many of the staff I met were extremely helpful. Even though I was finally not charged for the additional night that I reserved but could not stay, these things should not happen at a Hilton.