Hill Pride City Hotel

Good breakfast,Indian Taste

Poor maintenance,had to change my room,very soft bed,exhaust not working,Locks non reliable

Not much to be honest. It was ok for a one night stay.

Everything in the room was slightly damp because there was no circulation in the room. Although the room was generally clean it didn't feel clean.

To much rules

When checking in Manager inform no food in Room will be served. No wine allowed

This hotel was the worst hotel we stayed at during our Sri Lanka trip. For £40-ish per night you would at least expect some basic services like hot water for a shower, but sadly not the case. The hotel advertises a 24hr reception on Booking.com but all the doors are locked from 9pm and this is when all the staff leave - they told us this after we arrived back from dinner at 9:30pm. Thankfully someone was just leaving to let us in. Who knows what would happen in case of an overnight fire?! The room did not have warm water, only scalding hot - and then when this ran out, freezing cold. The pillows had hairs on them, and not necessarily head ones. The walls were filthy, and the room itself was freezing. They provided a portable heater which was a welcome relief. There were no bed-lights in the room, so you could only have full beam or pitch black darkness - they provided an emergency light but this did not do the job. The room next to us had a crying baby and loud family talking well past midnight - the walls are so thin it sounded like they were in our room. We went downstairs to ask if we could move rooms, but no-one was at reception. We were forced to take matters into our hands and found a key to another room on the reception desk - such was the extent of the noise. We refused to pay because the hotel was so bad. Thankfully we didn't pay when we arrived - when I asked if I could pay by card they said I MIGHT be charged an additional l 1200 rupees (£6!) for using card, but they weren't sure! I wouldn't recommend anyone to stay here. There will be much better value places in Nuwara Eliya.

Nothing, nothing, nothing was a wow about this property

Pricing and room size