AmericInn by Wyndham Omaha

Staff friendly.

Tv did not work room needs updating.

Disorganized upon check in... Room reeked of smoke! (No smoking room)! Pool was shut down- no certified staff! 1 star at best

See above

The woman that worked in the breakfast room was a delight. She greeted and chatted with us every morning.

The pool was shut down after we already arrived which is the main reason we booked this hotel since we had small children with us. They said it was shut down due to firing their maintenance man, which we were told was "a long time coming". If they already knew that he was going to be fired they should have another employee certified to do this job or hire another employee to take his place. Very disappointed we couldn't use it especially with the weather being so hot. We spoke to a woman who identified herself as the general manager hoping to get some sort of compensation for the inconvenience. All she did was tell us that it isnt her fault, which I understand, but it isnt our fault either and we are paying customers and chose this location for the amenities. We also received a phone call to our room from someone at the front desk asking if we had two "African Americans" in our room that had already been kicked out of the hotel twice. This concerned us based on the fact that they dont know who is in their own hotel and that they are calling room to room to find them seems extremely unprofessional and accusatory. They would know who was in their hotel if there was ever anyone at the front desk. I stayed from Saturday to Thursday and didnt see anyone at the front desk. In order to get someone there you have to pick up a phone and wait for someone. Also the bed frame has metal pieces that stick out a few inches and two of us ended up with rather large gashes on our legs.