Hotel Monreale Express International Drive Orlando

The front desk is rude Had a horrible stay and when trying to get ahold of management I got a woman named mina who wanted to rush me off the phone and speak to me like I was annoying her. Hotel was happy to take my money but absolutely no support in rectifying my horrible stay. Never again.

The location was very central, and the hotel is newly renovated so the bathroom and room was very clean. The pool was well maintained. We liked he large flat screen TV and parking.

The hotel was very noisy. I didn't realize that the rooms have open corridors so we could hear all of the street noise and pool area noise. There was construction work being done on the hotel so someone was using drills and nail guns at 11PM. The coffee machine that was supposed to be in the room was not but the staff did offer that we could get our coffee at the breakfast area.

The location is literally the only good thing about this hotel.

The beds are horrible, no comforter, towels had hair woven in them, hair in the bathtub and sink faucet was dirty. No trash cans. Looks like rebuilt projects. On a serious level, the staff gave a key to my room to someone who was not on my reservation

Location

I did not have a remote. The channels were blurry. The phone didn’t work.