The Ziba Hotel & Spa

The spa facilities & the pool were lovely. The location is a bit out of town but we drove so that was fine for us. There are some restaurants within walking distance of the hotel as well as the hotel restaurant (we did not try it). Breakfast was adequate (the coffee was terrible).

There was a problem with the air con, it has stopped working which made the room very hot (approximately 28 degrees inside). The night manager did his best but at the end of the day there was not much he could do at 2am. None of the other staff addressed the issue or acknowledged it. This was one of the most expensive hotels we booked & honestly I would never go back, it was so disappointing.

Location was good, close walk to peschiera del Garda, very cure town and the pool area was nice even if the pool was not cleaned over night

Aircond was broken, told them already after check in. Was told the the central system had to be changed by them to set lower temp. Explained that the issue wasn't selecting temp but that aircond didn't work, no cold air. That said they checked the system in the computer and it was fully operational. After returning in the evening room was still 25+ degrees. Informed staff again but yet again said, "computer says it's all OK, but if you say so we send a technician tomorrow, fully booked so we can only recommend you to keep windows open". Next day no difference so asked again, then I was told "sorry we realized this morning the aircond is not working in the hotel, and it's Sunday so we can't call for any technician today, we fix it tomorrow". No idea if it was an excuse as I checked out on Sunday and had no way of finding out if they actually fixed it. At check out no questions at all by Stagg if the stay was OK, if we had any issues, not a word from their side about compensation for trying to sleep in a room of 25+ degrees when not delivering as promised in the reservation (room with aircond). I expect way more from a €200+/ night spa hotel. Let's just say that our honeymoon road trip did not kick off in the way we expected. I'm never going back!