Hotel Atlântico Prime

Price, decoration

Bed, pillow and small room

Shower and bathroom was fantastic! Bed was big and comfortable. Location was great, short walk to main area but far away enough the noise wasn’t a concern

The staff were rude and uncommunicative. We had emailed the hotel the day before explaining that our flight into Rio was getting in quite early (6am). And was it possible to check in early? We never received a response. We arrived and spoke to a guy at the front desk. He explained that it was not possible for us to check in early. We then asked if they could store our bags. They can... for a fee. Any other hotel will gladly store bags, especially for a paying customer. We then asked another person at the desk if he could email us if a room happens to be available earlier than 1pm. He exclaimed they couldn’t do that and tried to sell us their buffet breakfast and to stay and use Wi-Fi. After stating my disinterest in this option he then proceeded to tell me that a room would be free by about 10am for a fee. A fee was not a problem for us but this was not communicated originally. The other staff member boldly lied to the new person helping us saying that we told him we didn’t want to pay. This left a sour taste in our mouths in which we promptly look for a new place the very next day. Uncommunicative and rude staff just looking for ways to get more money from you.