Hotel Monte Castelo

Reception staff are very friendly and helpful.

Internet is not free and very very slow. Bathroom is very small and difficult to wash your face. During sleep, it is very noisy. Safe battery was finished and didn t work. ipenama beach is better than Copacabana but both are far from the hotel. Homeless people are around the hotel and sleeping on the street.

Good location only couple of minutes walk from the metro. Rooms newly refurbished. Pleasant front desk staff.

The policy of strictly wanting payment for the entire stay immediately on arrival - the lack of trust demonstrated by the management staff is insulting to the guests. Poor replenishment of breakfast items when they had been finished and breakfast was only served until 9am which is the earliest of anywhere we have stayed in the world. Rooms do not have any external windows. All prearranged late check-outs are charged. Internet available but charged for and only 1 computer. In general the hotel needs to review some of its policies and try to be a bit more liberal in their application (use common sense in situations). Would recommend this hotel if attitudes/policies improved.

There was one friendly and helpful employee

From the first moment you come in you get the impression the only thing they are after is your money,They will as soon as possible make sure you pay for all your nights in advance, Once you have agreed to pay for just limited days, they make you to undo the rest of the booking and put it as soon as possible again on the website. Then they bring you to the worst room (more then half the rooms are underground) and hope you stick with it. Once you want to change you´ll have to discuss for 10 minutes, before they´ll check if another room is available. Off course all rooms are very noisy, because unclosable windows look into the central airshaft. -In the end I had to book another hotel, without refund for the nights I had to cancel!

price, location

spartan, the sink is smaller than a small pizza, no heating, fan only