Amaks Congress Hotel

Good breakfast. Good, fast laundry.

Run down. Little to no English spoken. No TP for first 3 days of stay, no refresh of mini-bar ever, no refresh of in room coffee ever. If you are going to be a bi-lingual hotel, then all documents/literature should be bilingual. Room service menu 100% Russian, but info about room service in English. No English menus in dining room, only a few basic English words spoken (1 hand's worth) by, completely unconcerned, unfriendly staff, grungy grounds, weird auto lighting in hallways that usually went off when you got to your door leaving you in complete darkness fumbling for the key slot. Uncomfortable beds, minimal covers. Never changed sheets. If you don't like elevators, this has some real issues. Some floors had 2 or 3 inch gap (higher or lower) between floor of elevator and hotel floor. Literally could walk 9 floors and get to main level before the elevator arrived. Had no record of Booking.com booking - I could have talked to the wall and gotten better response while trying to explain reservation issue. Had to pay for suite but booked regular room through Booking.com. Wifi worked twice in one week. Had to unplug coffee maker or mini-fridge to plug in lamp. Didn't book or expect 5 star but i've stayed in 2 stars that were miles ahead of this crap attempt. Find another hotel, this one isn't worth a ruble.