Grand Hotel Central

Very good location, in the central area.

The rooms are very poorly soundproofed and the furniture strange-ugly.

Location

Stayed for 4 nights with my elderly mother. Lift was broken and won't be mended for 3 months. Wifi did not work at all for 2 days (changing provider) and worked only in the lobby for the other 2 days. Room at front of hotel on 2nd floor (difficult for my 83 year old mother to climb 4 flights of stairs) with the bar opposite staying open until 3am. Very very noisy. After 2 days moved to another room at the back, overlooking the air conditioning unit, with no noise from outside but the boys in the next room had a party until 6am!! The last night of our stay some boys in the room above us started to have a party at 11pm, but when I reported it to the staff they soon sorted them out. Also....badly bitten in the room...about 60+ bites, bed bugs? No mosquitoes around. Oh and the TV in the second room didn't work.

Location

We recently stayed for two nights at this hotel. Fyi, they still haven’t repaired the lift. During the first night, we awoke itching to find bedbugs on the sheet and pillow. In the morning, we asked to be moved to a bug-free room (yes, I now know that this was a naive hope) and were moved, though I am not sure the new room was any less heavily infested. Before leaving the hotel, we inspected one another and counted about 150 bites on each of us. We complained to the hotel and received the offer of a token refund, but worse, were given the impression that the hotel seems to accept that there will be bed bugs. We were told that the hotel has a basic eradication programme in place but that bedbugs were a global problem and that no matter what they did, guests would bring them in. I would advise anyone thinking of staying at this hotel at any future time to either think again or to bring your own bedbug protection coverings and look forward to the possibility of days of itching and more days of decontaminating yourself, your possessions and possibly later your home.

The staff The dirty place