Their customer service as specially those in Frankfurt is worse
Liked the boarding process. Seats and leg-room adequate.
Lush food, excellent service, superb seating/bed, plenty to drink and one of the best flights I have ever had.
Wonderful airline to travel with. The accommodations are always great.
Food was not as good as it used to be during the Pre-Covid years. Fruits were not served with Lunch or Dinner.
information guide where to go next gate.
Singapore airlines has resumed after Covid selling premium services but not opened lounges to cater for the demand you cannot get a seat in their lounges and social distancing is non existent. I wouldn't pay for services you don't get so be aware.
Ưu: "Best in the world, as always."
Ưu: "The service was outstanding! All of the flight attendants were amazing!"
Ưu: "The crew was great although I needed to ask them for my meal cause they passed by me. They thought I had my meal already which I didn’t. I don’t think they did it on purpose so it was just misunderstanding. My flight was on SQ 38 from Singapore to LAX on October 30 2019 Other than that. All is amazing. I will still highly recommend Singapore Airlines to other people."
Khuyết điểm: "I think I have nothing in mind about improvements because I can see they have been training very well. I would like to say keep up the good work"
Ưu: "The crew professional and friendly"
Khuyết điểm: "The food was rather bland and did not live up to my expectations"
Khuyết điểm: "Security screening very slow"
Ưu: "The crew was terrific. Always smiling and helpful."
Khuyết điểm: "If you need more space economy is a tight fit. It would be better to upgrade."
Khuyết điểm: "Reservation online"
Ưu: "Amazing crew."
Khuyết điểm: "Food focused on Japan on both legs, LAX to NRT and NRT to SIN. Variety would have been nice."
Ưu: "Overall good"
Khuyết điểm: "Boarding needs better management."
Khuyết điểm: "We ask for wheelchair help from Perth to brooome but it was not provided ."
Ưu: "I have tall family members and they had enough legroom even at the back of the plane. Service was excellent. Snacks and drinks were regular on offer even between meal. Very nice, professional staff even after 13 hours of flight. Just excellent. Thank you for this very pleasant experience. Will definitely fly Singapore Airlines again."
Khuyết điểm: "There is room for improvement with the special meals. The non gluten brun was very hard. In general it would be nice if passengers could pre-order from a set selection of foods online what they would like on their tray. This would hopefully lower the amount of food that sadly goes to waste. Also it would be nice to have gluten free snacks on board. Flying with celiac disease is not easy."
Khuyết điểm: "Everything was fine."
Khuyết điểm: "The toilets were a little unsanitary."
Ưu: "Excellent crew, service and food"
Ưu: "Excellent customer service, helpful staff"
Khuyết điểm: "Food was unpalatable - HNML. Needs to be improved, the beans in a tomato sauce looked like a tin of dice tomatoes was poured over the boiled beans. Chicken curry didn’t taste good either as it was over cooked. Didn’t relish the vermicelli dessert or the salmon. Thanks for the roll & lactose free butter, the cheese and biscuits"
Ưu: "Friendly Staff. Very nice Meet and Greet Comfortable travel. Meals were tasty."
Khuyết điểm: "With no food preferences specified, it takes a significantly longer time to get your meal as there are a lot of people who have special dietary requirements on certain routes."
Ưu: "Crew were attentive and courteous, food and beverage choices were great; would definitely fly with SA again."
Khuyết điểm: "None that I can think of"
Khuyết điểm: "Food"
Ưu: "I haven’t flown Emirates, but SQ beats the many others I have flown by a significant margin—especially the Chinese airlines, but also all major US airlines, JAL, Korean, et al."
Khuyết điểm: "Inflight entertainment wasn't as extensive as in previous years."
Ưu: "Business seats were excellent"
Khuyết điểm: "All was good!"
Ưu: "Staff worked very hard and were very helpful."
Khuyết điểm: "The staff were run off their feet trying to help the families with babies and toddlers. The flight was not pleasant because of the crying and screaming children around us."
Ưu: "The seats seem to have more leg room, food was actually good, and the staff was delightful."
Khuyết điểm: "It was a 17 hour flight, but they made it bearable."
Ưu: "Great crew, good food (best I've had on an airplane), plenty of drinks, and a good entertainment system."
Khuyết điểm: "Nothing bad to say about this flight. Great airline."
Ưu: "I’ve flown with a lot of airlines in every class. This was an economy class flight and still the food was better than I’ve received in business class on American. The seat was comfortable, the entertainment options varied and extensive and the cabin team were amazing. They clean the bathrooms between uses. Seriously how do other airlines still exist?"
Khuyết điểm: "No free upgrade? ;-). But that’s unreasonable. I love this airline having not flown with them for 4 years I don’t understand why!"
Khuyết điểm: "Too salty Hindu non veg meal"
Khuyết điểm: "My first flight (DXB - SIN) was delayed and so my bag didn't make it onto the second flight (SIN - CNS)"
Ưu: "Service from Singapore airlines"
Khuyết điểm: "Particularly asked for aisle seat during checking in and I was told I was allocated aisle seat, but my seat was in the middle all the way to Brisbane. Person who checked me in did not seem like who wanted to be on the job beside being not too busy at all."
Ưu: "Staff are very friendly and good ."
Ưu: "Is Singapore Airlines food quality slipping? First time I’ve been really unenthusiastic about it..."
Ưu: "Friendly, attentive crew. Clean plane."
Khuyết điểm: "Cramp set space. Lack of movie choices, not all had closed caption."
Ưu: "Comfy chairs and good food on Singapore Airlines."
Khuyết điểm: "Some of the male crew didn't do anything, the females did all the interactive work in serving and helping the disabled as far as I could see."
Ưu: "The flight wasn't full so we had a spare seat between us, That made economy barely tolerable."
Khuyết điểm: "The seats in economy are now Way TOO SMALL! You better start calling Economy - "Stearage"! Food was not as good as on past flights with SA. Movie selection not as good as past SA flights. Earphones supplied are horrible!!!"
Ưu: "Main Entree hot"
Khuyết điểm: "Cold bread; dessert similar sweetened gak"
Ưu: "I always felt attended to, great customer service, clean and best bang for your buck"
Ưu: "FOOD, ADVANCE SEATING & JETWAY TO UPPER DECK"
Khuyết điểm: "SMALL SPACE FOR FEET IN BUS. CLASS AND HEAD REST NOT THE MOST COMFORTABLE"
Ưu: "The overall experience was good. Crews are friendly and approachable. Food taste good."
Khuyết điểm: "Beware of babies on board."
the worst food i have ever eaten on a plane. Everything else was good
Ưu: "we booked Premium economy, super !!! boarding was well organized. staff correct and friendly. well informed by app."
Khuyết điểm: "nothing. it was o.k."
Khuyết điểm: "Some crew always forget to say PLEASED..."
Khuyết điểm: "Terrible service. It’s a nightmare to fly with. And I have a baby with me that even worse to fly with Eva."
Ưu: "Fast travel"
Khuyết điểm: "Customer service"
Khuyết điểm: "Food and movie selection"
Ưu: "Crew was awesome! Very attentive and friendly. Food was better than expected. Seating (premium economy) was very comfortable."
Ưu: "On time departure and arrival"
Khuyết điểm: "The food"
Ưu: "The crew was friendly and the food was excellent."
Khuyết điểm: "Cannot think of anything"
Ưu: "The quality of the ground handling is very good and the attitude is friendly! Handling things quickly"
Khuyết điểm: "Children's meals can be changed a little more, then the amount is a little less!"
Ưu: "Really happy as had a exit seat so lots of leg room"
Ưu: "Crew was amazing. Plane was incredibly clean, including bathrooms. Pilots flew smoothly."
Khuyết điểm: "Need a few more movies and music. Breakfast options could be better."
Ưu: "Friendly crew and comfortable seats"
Khuyết điểm: "Food was not great."
Ưu: "We enjoyed the clean and quiet plane. The crew was wonderful and the bit of extra leg room made a difference. Traveling with 4 kids is a juggling act but this way was a breeze"
Ưu: "I fly Eva at least once a year. Find flights in Asia delayed often but reasonable handled by the airline."
Khuyết điểm: "Website and app are a joke. Quirky at best. Hard to figure out if it works. Bothers me a big airline cannot have a decent website."
Ưu: "EVA airways seem to have gone out of their way today as the cabin crew service was excellent. Not one issue or complaint. The flight left on tine and was almost early into Heathrow apart from air traffic delay"
Ưu: "Everything normal except food"
Khuyết điểm: "Food"
Ưu: "They have a good number of movie and music selections. I got plenty of rest throughout the flight and barely felt the travel time. The seats were comfortable."
Ưu: "I was thankful to have an empty seat next to me so J had more space. The crew was very friendly and service was prompt."
Khuyết điểm: "The low fat dinner was pretty bland. Also, the seats did not really recline"
Khuyết điểm: "There was nothing we didn’t like."
Ưu: "Very spacious seating. Great staff, and smooth flight. PLUS I got my vegetarian meal as requested."
Khuyết điểm: "Tasteless food, mediocre movie selection"
Khuyết điểm: "Another enough beverage offerings during meal service. Had to ask for all drinks. Not a lot of flight attendant visits during flight, considering the length of flight."
Khuyết điểm: "the temperature on the plane fluctuates a lot. Sometimes very cold and sometimes too warm."
Ưu: "Service and landing were great."
Khuyết điểm: "Too cramped and people who coughed the whole flight which isn’t airline’s fault. Wine wasn’t good at all."
Ưu: "I did not reserve vegie food for my wife but when ask on flight the attendant were happy to provide vegie meal for both flight. thank you so much."
Ưu: "Very hardworking and friendly cabin crew and very efficient service onboard. Lots of little finishing touches like free toothbrush/paste, eyecovers, earplugs in washrooms. Larger and better quality LCD screens in their B777-300ER plane."
Khuyết điểm: "Economy seat space is tight but not different from other major airlines unless you pay extra for more leg space."
Ưu: "same comments as the Toronto to Taipei sector...."
Ưu: "Crew was nice"
Khuyết điểm: "Small seats."
Ưu: "Comfortable seats with adequate room all around for economy seats. Crew was hard working and responded to whatever requested. Entertainment system was great, great selection of movies, music and games to keep me occupied for my 10 hour flight."
Khuyết điểm: "Only negative would be the mediocre meals otherwise great flights, great experience."
Ưu: "Loading and unloading was quick and easy. There was sufficient room for our overhead luggages."
Khuyết điểm: "There was no entertainment available. The cheeseburger was very low quality."
Khuyết điểm: "I was stuck in a window seat with 2 handi capped women in the middle am Nd aisle seats. I felt trapped. I could not use toilet because these women had so many bags that it was all but impossible to get out of my seat. In an emergency i would have died. Bottom line. I would have died."
Khuyết điểm: "No peanuts or chips in between meals"
Ưu: "Timely flight, no delays."
Khuyết điểm: "There were no issues."
Ưu: "We lucked out on a sparsely filled flight so nearly everyone had a row to themselves, even in Economy class. Food was tasty, and the crew provided many opportunities for drinks. Crew was friendly and even volunteered some drawing packs for our 19-month old!"
Khuyết điểm: "Snacks available limited to dry crackers and cookies primarily. Entertainment options - easy to use though limited selection (for US-based films at least)."
Ưu: "Staff was courteous and attentive especially to the older passengers"
Khuyết điểm: "Nothing speaks volumes than an on time flight. While there was ample time for in between flight changes for leisure and rest, a delayed flight affects passenger demeanor and satisfaction the most."
Ưu: "Food is better than most."
Khuyết điểm: "One air hostess was short with me because I didn't pick a snack fast enough in the dark, so she threw it at me."
Ưu: "Plentiful snacks, clean facilities"
Khuyết điểm: "Nothing"
Ưu: "on time with schedule, good food and service, nice staffs."
Ưu: "The entertainment and the lovely flight attendants."
Khuyết điểm: "Very stingy with the soft drinks. It's a small cup already why fill it all the way with ice and half way with soda?"
Ưu: "economy plus was well worth the extra money"
Khuyết điểm: "Passengers w/terrible manners such as picking nose, using teeth sticks, gases......."
Ưu: "The crow, the comfort, timing"
Khuyết điểm: "Chack in is slow, online services like ordering a kosher meal isnt avaliable, reserving a seat isnt really available only 24 h before departure"
Khuyết điểm: "The food was always a bit strange and the crew never came by to give out drinks. The toothbrushes in the bathrooms were a nice touch. Also when giving drinks out with food they didn't have beer."
Ưu: "Great costumer service"
Khuyết điểm: "Food wasn't spectacular"
Ưu: "Food was OK, not much to expect from economy class, but at least the flight attendants were more experienced than the CGK-TPE flight in Dec 2016."
Khuyết điểm: "Boarding procedure was a bit chaotic at Taipei, but perhaps the passengers were to blame. Overhead space seems limited on the Airbus 330, many passengers taking more space."
Ưu: "On time. Efficient. Clean."
Khuyết điểm: "No entertainment options-just some generic film. Couldn't even hear the film over the noise."
Khuyết điểm: "Old 744 plane. One of the 3 remaining 744s. In flight entertainment has low resolution screen (but touch screen though). Crew service was average - below par for an Asian airline. Seats are not comfortable. No drinks were offered after meal service for such a long flight. Please learn from SIA."
Older cabin configuration. Great crew and excellent service
I liked the comfort. Food was meh, so was service, and entertainment options for movies were unimpressive.
LAX to Doha segment was the best. However entertainment touch screen was bad on the flight from Doha to Trivandrum.
Everything was wonderful!
The staff was always courteous. Food options were really good as well as the snacks. They were generous with their beverages as well. Flights were mostly on time.
There were crazy delays, flight cancellations and no communication whatsoever.
The service was top notched. Crew was very nice
Khuyết điểm: "None all good"
Ưu: "The crew is very friendly and helpfu; the space between seats is noticeably larger than usual"
Khuyết điểm: "Good flight"
Khuyết điểm: "Great service."
Khuyết điểm: "Check-in for ticket took 2 hours!"
Ưu: "The supervisor on flight Doha to Charles de Gaulle was very helpful and knowledgeable. He explains to me th e process of how to help a person who is having a big problem to walk , Qatar Airways has a special service for person in needs of wheelchairs . Thanks a lot to that gentleman."
Ưu: "I liked everything. Plane ride was nice and I felt welcomed. Had a good experience."
Ưu: "The crew in the plane was very supportive and assisted us with the baby and have provided all possible comfort"
Khuyết điểm: "we have booked a wheelchair to carry old grandmother with permanent injured hand and the baby to the plane, and we have confirmed availability of the same by calling QA office in Qatar. However QA did not provide a wheelchair during check-in at Paris Charles de Gaulle for whatever unjustified reason"
Khuyết điểm: "It could be better if they serve food from Doha to Islamabad."
Ưu: "the new seating in Business Class is very comfortable and so similar, although slightly less spacious, than First on some carriers. Crew is top class. Doha is a great airport too. I prefer it to Dubai."
Khuyết điểm: "Crew members are waking up for lunch and breakfast but not for snacks and other beverages. We are feeling hungry later. we aren't knowing when they ll provide."
Ưu: "Movies and onboard games were good. So was the food. Crew took good care of us and the toilets were clean"
Khuyết điểm: "We couldn't lower the seats backwards. It was horror for eight hours. And one little tv didn't work but they gave my wife a diferent, better seat because of that. We had a long layover, 12 hours, and they said we didn't have rights for anything. So we went to the city on our one because we didn't want to go on organized tour that we need to pay extra money"
Ưu: "Same again the crew were fab"
Ưu: "The cabin crew was fantastic and made the experience very positive."
Khuyết điểm: "The food was not of the quality I would have expected from the expectation created by the airlines marketing."
Ưu: "Food and flight attendants were excellent in Business Class"
Khuyết điểm: "Sitting near bathrooms was a bit noisy and difficult to sleep"
Ưu: "Friendly and helpful staff."
Khuyết điểm: "No entertainment available. A very old plane."
Ưu: "I loved the service. All of the attendants were really nice and helpful."
Khuyết điểm: "My tv on both 12 hr and 8 hr flights didn’t work well and the food wasn’t the best. Also they ran out of food options when they got to me twice."
Ưu: "I flew from Bali to Doha and then Doha to Dulles after an 8 hour layover. Both flights operated a Boeing 777. The planes were spotlessly clean both flights. The menu choices were amazing and the wine selections were very good. What made the difference was the attentiveness of the cabin crew. I would particularly like to commend the purser and the flight attendants on flight 707 DOH-IAD for their assistance and willingness to go above and beyond the call of duty"
Khuyết điểm: "Flight 707 was supposed to have the new Qsuites in Business Class, so it was disappointing that without prior notice the airline switched to an aircraft with normal (but quite good) business class seating. Nevertheless, the purser and the flight attendants made the flight memorable in a very positive way."
Khuyết điểm: "Nothing"
Khuyết điểm: "Qatar Airlines charged us a 600 Euro fee for missing a flight even though we contacted them before to explain the circumstances beyond our control."
Ưu: "Any time dining, excellent food offering, excellent drink offering, and excellent service. Unbeatable!"
Khuyết điểm: "Lack of crowd control at the gate during boarding. It was hard to squeeze through for business class boarding."
Ưu: "Terry was wonderful"
Khuyết điểm: "N/A"
Ưu: "QR528 landed in Chennai at 01.50 hrs IST on time was out of plane in 10 mins and then the endless wait for my baggage after immigration check, being a Indian citizen no issues but was able to collect my baggage at 3.02 hrs Doha - Chn flying time 3.50hrs, baggage collection 50 mins, its bizzare & absurd"
Ưu: "The crew! Had a very bubbly and friend mostly Filipina crew that were extremely friendly and helpful. Having a nice smile certainly helps with the long flight duration!"
Khuyết điểm: "Food food food"
Ưu: "Excellent service from the crew. Flight on time."
Khuyết điểm: "Did not know what Vegetarian Jain meal should taste like! Even goats and sheep woud not have liked the taste of this special meal. Fortunately, cabin crew member was kind enough to give me a regular Hindu veggie meal rather than my pre-selected Vegetarian Jain meal (VJML) - DO NOT CHOOSE VJML on Qatar, unless you wanna faint from the horrible food! The tray was dirty! Co-passengers in the row behind me were also complaining The audio lead of my headphone would not go into the outlet in the seat armrest! So I had to use audio from neighboring (empty) seat and sync it with video from screen for my seat. What a pain!"
Khuyết điểm: "Probably the best flight crew I ever had the pleasure of being with."
Ưu: "If you can book Qatar Airways at a price competitive with any other major carrier then absolutely do - incredible service, plane, food, and overall experience that far exceed the competition."
Ưu: "Its like traveling in the old days when flight attendants were nice, good looking and absolutely helpful. Bravo! Planes are new and on time."
Khuyết điểm: "Nothing"
Ưu: "This flight had one of the best selections of movies I've seen on a flight.....a damn good thing given the 15-hr duration of the flight. I had so many screaming babies around me that the flight attendants helped me to move to another part of the plane. They were incredibly sympathetic and accommodating. Airlines from the USA could learn a thing or two from Qatar Airlines."
Khuyết điểm: "Small seats (I'm fat, so this is my problem really)."
Ưu: "Everything was good!"
Khuyết điểm: "I had a torn budd/hamstring muscle and an upgrade to another class would have been great because I was in constant pain. Hopefully, when I return in a few days - this could be arranged?"
Ưu: "The food and service was great"
Khuyết điểm: "The bathroom could be cleaner :)"
Ưu: "Great personnels!!"
Khuyết điểm: "Overall nothing but great Service!!"
Khuyết điểm: "Suggestion: I think it is better if all the children and their parents/ care takers are provided priority seats in front. This will reduce unnecessary annoyance caused to other passengers on long flights and at the same time enhance the experience of the children and their care takers if special attention can be devoted to them."
Ưu: "Flight was on time. Crew was friendly and attentive to passengers (I give them 4.5 stars). The seats are comfortable. The plane was clean."
Khuyết điểm: "My 18 year old daughter (turned 18 on December 20, 2016) was singled out, searched extensively bodily and her bag, for no reason what-so-ever. It was a traumatizing experience for her... needless to say, nothing was found and no explanation was given. The seats recline too far back so that the person behind cannot enjoy what they are watching. The crew has to keep asking the passengers in front to pull their chairs up slightly."
Ưu: "The crew, Sami and Juliana in particular, were absolutely amazing!"
Khuyết điểm: "Qatar Airways needs to abandon its draconian policies and disconnected, overy segregated procedures. Also, an allegedly five-star airline needs to upgrade aircraft which would make FlyDubai blush."
Ưu: "Food, service, staff at the counter"
Khuyết điểm: "Cant think of any"
Ưu: "The flight attendants were very nice and friendly. Qatar airlines also provided tons of food. Lastly the tv/games was a good source of entertainment."
Khuyết điểm: "This flight was an older carrier and although it had a USB outlet to charge your devices it didn't work."
Ưu: "Crew was great"
Khuyết điểm: "Way to crowed and...you know how u see the clown car in a circus...this was a clown plane...seats are horrible just all together a frustrating flight..."
Ưu: "leaving airport"
Khuyết điểm: "24H delay, no meals, no coordination, no communication."
Comfortable seats and good tv. Food and drink service poor
Ưu: "On time departure"
Khuyết điểm: "Check-in at the gate was opened only 40 mins before the flight"
Khuyết điểm: "Attendans have been impatient, nervous"
Ưu: "Amazing crew!"
Khuyết điểm: "The seats were not the best and it would have been nice to have a meal other than just a small breakfast."
Ưu: "Friendly crew"
Khuyết điểm: "Free WiFi"
Khuyết điểm: "Delayed flight and the procedures too very long."
Ưu: "v cooperative crew & helpful"
Ưu: "I am a very tall man, 205cm, and I am always worried when I travel that I would not get the first raw or emergency seat. But Emirates always pays attention to my problem. And the economy class seats on Emirates have more leg rooms than on other airlines."
Khuyết điểm: "I could not use the onboard wifi on the flight from Jakarta to Dubai (Boeing 777 300er) and from Dubai to Amsterdam (Airbus A380)."
Ưu: "Emirates is always amazing"
Khuyết điểm: "Business Class, lol."
Ưu: "Crew was super nice and accommodating. Entertainment was the best selection I’ve ever seen."
Khuyết điểm: "It was impressive. Can’t yhink of anything."
Ưu: "Great entertainment, great seating and space comfort. Overall a great experience. But, Etihad airways is still better than Emirates."
Khuyết điểm: "Longer wait for boarding. The assigned zones were the last possible ones. Zone F or something similar. Flight attendants were okay, cared less for economy class. Also, Bluetooth headphones pairing did not work."
Ưu: "departure on time, seat comfort, service okay at time when I expect to have it."
Khuyết điểm: "Departure and arrival at almost mid night which difficult for reach home at night, kids can't wait at airport."
Ưu: "Emirates has great programming and the TV screens are the best I've experienced among airlines. LOTS of choices, great sound, screens not to dark like many on US-based carriers and GREAT Headphones."
Khuyết điểm: "Restrooms, even before flight took off, smelled of urine like they had not been cleaned. Lines to use them were very long. Leg room SUCKED (and I am not a big person).....maybe 30-31 inches, but my knees were banging up against the seat in front of me!!! I booked this ticket thinking that economy would have more room than US-based carriers and it did not. It did not help to have a very large man spilling over into my seat from the middle seat (although he was very nice....still resent paying for a seat I don't have full "bandwidth" for),"
Ưu: "good entertainment, great staff"
Khuyết điểm: "plane a little older, but all in, it was fine"
Ưu: "Excellent all round.a"
Ưu: "Everything during the flight was lovely"
Khuyết điểm: "But what I really didn’t like was the service they provided at the checking desk in LAX, the staff was a kind of unfriendly. In my opinion they should provide an excellent customer service, but everything I noticed there was unsatisfactory, I love to fly with Emirates but such things will make everyone disappointed."
Khuyết điểm: "EVERYTHING"
Ưu: "It was my first time flying again in ten years and my first time with emirates. I was expecting excellent standards and I´m very pleased to say I was not disappointed!"
Ưu: "There really wasn't much to like, but I suppose the space in the seating was decent. We also did not have any delays in boarding and the flight itself was nice."
Khuyết điểm: "The crew did not even ask customers if they needed water. The food selections were terrible, and then there was no selection at all by the time I had a chance to order my food. I didn't eat barely anything for the whole 12 hr flight. That is the worst situation I have ever been on when flying anywhere. So, yes, I found it horrible for the most part."
Ưu: "Sorry...pushed a button the it disappeared. Will try again... As always, returning home from an international two week trip is always thrilling but exhausting. The hours of travel seem slow. My half table of Advil PM worked wonders though. Gracious service, always willing to help myself and those seated around me. Clean bathroom facilities. Overall, I'm thrilled to be home safely."
Khuyết điểm: "I picked slimly through my food. Nothing seemed too appetizing. The entertainment options were a bit difficult to navigate. Choices were a bit limited as well for a long flight."
Ưu: "Entertainment and drinks."
Khuyết điểm: "My suitcase wasn't delayed by a day, despite having a 16 hour lay over and came damaged! Noone from emirates is responding to my emails!"
Ưu: "Attentiveness and kindness of staff."
Khuyết điểm: "Can't transfer miles."
Ưu: "Flight crew was very friendly and helpful, seats were comfortable, entertainment options were plenty, and food was excellent. Would definitely fly again and recommended to others."
Khuyết điểm: "Check in process was a little slow, since they do not have self service kiosks for those who are not checking bags. However, ticket staff was very friendly and helpful. Boarding was a tad chaotic, since they do not have separate lines for each group."
Ưu: "The comfort of the flight was unbeatable. The crew was great."
Khuyết điểm: "Lactose free meals were just salmon and potatoes all the time. A bit of creativity is needed. The security check at hyderabad needs to be looked at as we barely made the boarding."
Ưu: "The inflight movie selection and entertainment was very good."
Khuyết điểm: "The food was a bit disappointing."
Ưu: "Cabin crew, very professional"
Ưu: "the attention, the comfort, the large amount and options of movies, shows, entertainment channels; the food was good. and most of all the smooth flight and experienced pilots"
Khuyết điểm: "none"
Khuyết điểm: "The Crew was very inexperienced and had difficult time in managing the passengers. The food also below par!"
Ưu: "food was ok service was excellent fiji airways good Emirates nice girls and good service"
Khuyết điểm: "we did not like the long wait at Dubai 9 hours in airport is very painful i think that 9 hours wait took most of our energies ."
Ưu: "Had a wonderful trip with many pleasant surprises - kind and efficient crew, tasty meals and a variety to choose from, cameras to see the outside at all times, and special treats for kids (photo, travel pack, meals, etc). Looking forward to the next trip on Emirates!"
Ưu: "Everything was good"
Ưu: "I appreciate the shuttle service that Emirate provided from my hotel to Nice Airport. The food was good and the crew was very attentive."
Khuyết điểm: "Not very enjoyable especially your cabin crew was not courteous"
Ưu: "Everything. Emirates is fantastic. Great service more room in economy than others."
Khuyết điểm: "Nothing."
Ưu: "I say that everything was good but overall "excellent" because it is hard to fly for hours upon hours and say that it was excellent. All considered, it was good while Emirates (compared to other carriers) is excellent. These huge airplanes are amazing!"
Khuyết điểm: "Flying for hours upon hours but nobody can do anything about that. Africa has a routine, including this flight, of filling the cabin full of chemicals - for insects? Prepare to cover your head and face!"
Ưu: "Very clean and comfortable. Staff very attentive."
Khuyết điểm: "Many sick passengers on board."
Ưu: "Staff was very nice and calming, especially during heavy turbulence. Food was pretty good. Pizza was delicious. Seats we're comfy, plane was extremely clean. Love the ceiling "stars" Best airline i've ever flown with."
Ưu: "Aircrafts are new and good"
Khuyết điểm: "The ground staff needs to be more co-ordial and friendly. Am not sure how they are hired but they appear very rude and dry throwing instructions. I travel a lot and in many airlines and whatever the case, staff members of other airlines smile, tell issues if any, suggest solutions and work on it. Emirates staff, it seems, does not know how to talk or smile."
Ưu: "Check-in counter associate was very rude and the wait was too long"
Khuyết điểm: "The wait and the treatment without any greetings or respect"
Ưu: "Service was phenomenal as well as quality of food and entertainment."
Khuyết điểm: "I can not say anything was wrong at all."
Ưu: "I had an empty seat next to me"
Khuyết điểm: "A big lady sat in the empty seat because it was on the isle....dang it"
Ưu: "Good service good leg room swift boarding and off boarding"
Khuyết điểm: "Baggage took close to 2 hours to get to baggage claim on return trip"
Ưu: "Entertainment great."
Khuyết điểm: "Scratch on screen. WiFi stopped intermittently and too early at end of trip. When disconnected, the 30 minute free allocation kept counting down to zero minutes."
Khuyết điểm: "Occasionally, stewardess would hit me while walking through the aisles. It became extremely annoying."
Khuyết điểm: "There was no wheelchair available at Dubai airport."
Ưu: "Entertainment and the food"
Khuyết điểm: "Can't think of anything I didn't like."
Ưu: "I’m very disappointed by the supervisor treatment at the time I was checking in and weighing my luggage. It is very frustrating to see that I was forced to pay US$ 175 for an excess of only 9 Kg. Even after I told him that my other luggage didn’t have the maximum weight he insisted either to throw away my items or pay the amount. The supervisor was ready to either not let to board the flight or leave my luggage. I could have appreciated if either charged only extra 9kgs or move the excess volume to check in luggage that was not full. The supervisor was not ready to listen and he constantly treats me in a disrespectful manner. Given to the mistreatments I had I have vows not to travel with Emirates anymore and also advise my friends and colleagues not to use it. I hope you will use this feedback to improve your customers services."
Ưu: "H good"
Khuyết điểm: "Good"
Ưu: "Top notch service and experience. Up there with EVA Air as the best I’ve ever seen."
Khuyết điểm: "Baggage delivery took very long in Hong Kong. Bags were coming off 35 minutes after the first bag came off."
Ưu: "The crew is not so amazing and the food is not so good.They only serve pork and sea food..i don't eat those food for my religion and i asked for another food anything as long as i had something for im starving, for they never had another food to give? You mean i cannot have food while boarding the plane? Im starving and they don't gibe us any food to eat even if i asked them if theres anything . And that is a total not agreeable we are 3 people riding the plane myself and my kids and we did not have anything to eat. The crew is rude when I asked something instead of looking for another food is theres any. I paid for my flight including the food and i was not able to eat."
Khuyết điểm: "Crew serving food should be nice and make sure that all passengers have food to eat especially if one, two or three or more doesn't eat pork and shrimp..if only i could i could transfer plane at that moment i will do it. Hope they will not feel the way i feel i was starving the whole flight.."
Ưu: "The food is always great!"
Khuyết điểm: "They should bring out snack more often."
Khuyết điểm: "They need to smile and respect the passengers"
Ưu: "Vegetarian oriental meal was good. Movie selection was good."
Khuyết điểm: "Plane was delayed 1 hr. I was not notified on time to go make arrangements to go to the airport a little later."
Ưu: "The onboard crews were excellent. The entertainment was good too. However, the HK check in counter staffs were terrible, rude, condescending, unprofessional. They left bad tastes in our mouths and ruined the whole trip experience."
Khuyết điểm: "Cathay HK check in counter staffs need to be courteous, respectful, and professional. They need to be trained not to be rude, condescending, disrespectful, unprofessional"
Ưu: "Crew very attentive. Red eye so you may need to call but very good. Comfortable aircraft slso"
Khuyết điểm: "No complaints"
Ưu: "I like the way Cathay has changed the process for selecting and serving dinner in business class. It adds a bit of class to the experience."
Ưu: "Very uneventful flights and that is a good thing. Friendly flight crew, good food served and on time."
Khuyết điểm: "The aircraft from was showing some wear."
Ưu: "Flight attendants were nice, friendly and accommodating."
Khuyết điểm: "Less beverage served. No coffee or tea was offered."
Ưu: "Was able to redirect from Kansai to Umeda after typhoon. Initially received misinformation though. Service was great except the one time I received a regular, not diet, coke and still had to drink it. Great job Cathay Pacific!"
Khuyết điểm: "No extra blanket was available."
Ưu: "Nothing I like about this airline. Boarding is a mess. The food sucks. The flight attendants are just ok. I don’t plan to use this airline again."
Khuyết điểm: "Nothing I like about this airline. Boarding is a mess. The food sucks. The flight attendants are just ok. I don’t plan to use this airline again."
Khuyết điểm: "The seats seemed like they had no padding and it kept stabbing me in the back. Seat belts were so thick and hard i couldn't lean in any direction to get comfortable as it would stab me. My partner and I were also seated separately. Painful flight, disappointed."
Ưu: "Food was great. Crew nice"
Khuyết điểm: "All good"
Khuyết điểm: "Worst flight experience ever-"
Ưu: "The service"
Khuyết điểm: "Nothing"
Khuyết điểm: "It was a long flight, and customer service not good."
Ưu: "Short stop over"
Khuyết điểm: "Flight stewardess keeps saying "we don't have this, we don't have that, we run out of it"."
Khuyết điểm: "On time - all good."
Ưu: "onetime, efficient, well-managed"
Khuyết điểm: "not very good food and not enough of it cramped"
Ưu: "Super friendly inflight staff, especially on my flight to canada"
Khuyết điểm: "Nothing"
Ưu: "The flight was not full so it was a very comfortable flight. We enjoyed the dumplings for breakfast!"
Ưu: "I like the snacks offered"
Khuyết điểm: "Great crew we got a soft landing"
Ưu: "Food better than qantas Good leg room Very attentive attendants Good range of movies"
Khuyết điểm: "It was pretty good for the price"
Ưu: "What you'd expect from a Cathay flight. The abundant entertainment options was a pleasant surprise."
Khuyết điểm: "There was quite a delay, which was a shame."
Ưu: "Entertainment choices, wine, charger"
Khuyết điểm: "Food Choice and Alcoholic choices"
Ưu: "Food was good and seats were comfy :) Quick boarding and timely departures which I really like coz it got me to the destination pretty on time compared to other airlines."
Khuyết điểm: "Delay from hk to osaka :( but understandable due to technical issues ans weather"
Khuyết điểm: "Row seat is tight"
Ưu: "...except the plane was dirty (dirt all over the ceiling above me, long black hairs on the pillow they gave me) and one of the stewardesses had a bad attitude with me. Otherwise it was great."
Khuyết điểm: "Plane not clean"
Ưu: "Food was better than other airlines for economy price. Movie selection quite good as well as other options. Liked the maps."
Khuyết điểm: "My seat would not move back. The audio on the movies was very difficult to hear with background engine noise. Poor clarity, and the selection of movies was excellent, so I chose not to watch. Solitaire game was complicated to understand."
Ưu: "The flight attendants were top notch and very busy and efficacious. I was impressed that they were always so helpful, courteous, and energetic even after a 12 hour flight!"
Khuyết điểm: "Very uncomfortable with POOR AIRFLOW, mid way in the economy cabin, next to window (seat 44k). It was like trying to breath through a straw. I asked flight attendant if they could check the air flow, and her answer was that the temperature was 23C and everyone one else had blankets. My concern was not with temperature but FLOW. SO I went to back cabin (6 rows back) and the airflow was much much better and I could actually sleep. So bottom line there is an airflow issue mid economy cabin on the central AC jets. They should address this by putting back in air nozzles or checking actual airflow on these jets. This is very uncomfortable on long flights. Not sure I would fly this jet again for this reason."
Khuyết điểm: "We had 1.5 hour delay and when we reached Vancouver airport the car rentals were close and we have to wait 3 more hour till 5:30 Am till they open. We are not happy at all"
Ưu: "Cathay Pacific with its new Airbus A350 has amazing business class seats and I have to confess that this business class product by far is now the best one. Service was just perfect and extremely professional, at check-in, upon boarding and on-board. So it was one of the most enjoyable flights I had for a long time. And last to mention, the food was lovely."
Khuyết điểm: "Cathay Business Class passengers departing from Dusseldorf Airport can use the Lufthansa Business Class Lounge in Terminal A. It is one of the poorest lounges I visited in the last years. There was not even a proper selection of food available for lunch leaving me hungry upon boarding."
Ưu: "Friendly staff and helped me."
Ưu: "The crew was excellent and helpful."
Khuyết điểm: "Some seats could not be made upright and passengers had to move around during landing time. While serving food, it took close to 2 hours to start serving everyone and the pre-ordered meal was served. Very delayed."
Ưu: "not a full flight so obviously more comfortable"
Khuyết điểm: "did not like having to deplane then reboard"
Khuyết điểm: "As above. Total failure by Cathay pacific. We were abandoned."
Ưu: "Crew was cordial."
Khuyết điểm: "Again, would it be possible to have more Christian-friendly movies?"
Ưu: "The seats (in business) were wonderful and made it easy to sleep. As I wanted to sleep, I did not access the entertainment system. The staff was great."
Khuyết điểm: "The food was ok for airplane, but really expected a little better."
Ưu: "It was a packed flight and I had the window seat, but I remained seated the entire time.. The selection of entertainment was awesome.."
Khuyết điểm: "the long flight.."
Ưu: "Entertainment Nice crew from Japan"
Khuyết điểm: "Crew is not heart felt welcome the guest at all, changing face when ask for a blanket or other customers' request. Take long time for baggage check-in even we did for online check-in."
Ưu: "Crew was genuine and proactive in helping passengers"
Khuyết điểm: "Food portion too little"
Khuyết điểm: "Economy's seats a bit tightly packed in. Food was kind of Asian based and no choices for snacks but the Asian type nuts/pretzels that tastes wired"
Ưu: "Love the icecream you provide."
Khuyết điểm: "the food is no so good."
Ưu: "Very Comfortable seats. Great service."
Khuyết điểm: "Food could be a bit tastier."
Ưu: "Staff was friendly"
Khuyết điểm: "More water should be offered throughout the flight"