Everything was wonderful!
The staff was always courteous. Food options were really good as well as the snacks. They were generous with their beverages as well. Flights were mostly on time.
Boarding was fast.The airplane was small, and was shaking in the the sky a lot.
The service was top notched. Crew was very nice
Everything was excellent, but at Philadelphia airport immigration service was poor, takes too long.
Ưu: "The crew is very friendly and helpfu; the space between seats is noticeably larger than usual"
Khuyết điểm: "The Nairobi airport experience could use a bit of help. there's no a/c and even late at night, it was uncomfortably hot everywhere. Once I'd checked in to the gate I was trapped and couldn't easily leave to get water or go to the restroom, which was increasingly annoying as my flight was delayed. Pretty sure all of this is beyond Qatar Airways' ability to control."
Ưu: "Great crew, great customer service by phone, great food and entertainment."
Khuyết điểm: "Boarding and deplaning took ages, but don't they always?"
Khuyết điểm: "Good flight"
Khuyết điểm: "Great service."
Khuyết điểm: "Check-in for ticket took 2 hours!"
Ưu: "The supervisor on flight Doha to Charles de Gaulle was very helpful and knowledgeable. He explains to me th e process of how to help a person who is having a big problem to walk , Qatar Airways has a special service for person in needs of wheelchairs . Thanks a lot to that gentleman."
Ưu: "I liked everything. Plane ride was nice and I felt welcomed. Had a good experience."
Khuyết điểm: "It could be better if they serve food from Doha to Islamabad."
Ưu: "the new seating in Business Class is very comfortable and so similar, although slightly less spacious, than First on some carriers. Crew is top class. Doha is a great airport too. I prefer it to Dubai."
Ưu: "Nothing amazing. Everything was okay and average."
Khuyết điểm: "They weighed carry on baggage and made me pay extra. No other airline does that. The check in crew at LAX were not friendly at all. No hot towel service after boarding. Food served was very small portion, not enough. Only 2 meal service during 16 hour flight. Not enough beverage service in between."
Khuyết điểm: "Crew members are waking up for lunch and breakfast but not for snacks and other beverages. We are feeling hungry later. we aren't knowing when they ll provide."
Ưu: "Movies and onboard games were good. So was the food. Crew took good care of us and the toilets were clean"
Khuyết điểm: "We couldn't lower the seats backwards. It was horror for eight hours. And one little tv didn't work but they gave my wife a diferent, better seat because of that. We had a long layover, 12 hours, and they said we didn't have rights for anything. So we went to the city on our one because we didn't want to go on organized tour that we need to pay extra money"
Ưu: "Same again the crew were fab"
Ưu: "The cabin crew was fantastic and made the experience very positive."
Khuyết điểm: "The food was not of the quality I would have expected from the expectation created by the airlines marketing."
Ưu: "Food and flight attendants were excellent in Business Class"
Khuyết điểm: "Sitting near bathrooms was a bit noisy and difficult to sleep"
Ưu: "Friendly and helpful staff."
Khuyết điểm: "No entertainment available. A very old plane."
Ưu: "I flew from Bali to Doha and then Doha to Dulles after an 8 hour layover. Both flights operated a Boeing 777. The planes were spotlessly clean both flights. The menu choices were amazing and the wine selections were very good. What made the difference was the attentiveness of the cabin crew. I would particularly like to commend the purser and the flight attendants on flight 707 DOH-IAD for their assistance and willingness to go above and beyond the call of duty"
Khuyết điểm: "Flight 707 was supposed to have the new Qsuites in Business Class, so it was disappointing that without prior notice the airline switched to an aircraft with normal (but quite good) business class seating. Nevertheless, the purser and the flight attendants made the flight memorable in a very positive way."
Khuyết điểm: "Nothing"
Ưu: "Food and entertainment"
Khuyết điểm: "Qatar Airlines charged us a 600 Euro fee for missing a flight even though we contacted them before to explain the circumstances beyond our control."
Ưu: "Any time dining, excellent food offering, excellent drink offering, and excellent service. Unbeatable!"
Khuyết điểm: "Lack of crowd control at the gate during boarding. It was hard to squeeze through for business class boarding."
Ưu: "Terry was wonderful"
Khuyết điểm: "N/A"
Ưu: "QR528 landed in Chennai at 01.50 hrs IST on time was out of plane in 10 mins and then the endless wait for my baggage after immigration check, being a Indian citizen no issues but was able to collect my baggage at 3.02 hrs Doha - Chn flying time 3.50hrs, baggage collection 50 mins, its bizzare & absurd"
Ưu: "The crew! Had a very bubbly and friend mostly Filipina crew that were extremely friendly and helpful. Having a nice smile certainly helps with the long flight duration!"
Khuyết điểm: "Food food food"
Ưu: "Excellent service from the crew. Flight on time."
Khuyết điểm: "food"
Khuyết điểm: "The flight from Sao Paulo to Doha was canceled which delayed our travel by 24 hrs. With the baggage being mis-labeled from Rio we almost lost our bags. the crew was not communicative and the entire experience terribly stressful."
Khuyết điểm: "Did not know what Vegetarian Jain meal should taste like! Even goats and sheep woud not have liked the taste of this special meal. Fortunately, cabin crew member was kind enough to give me a regular Hindu veggie meal rather than my pre-selected Vegetarian Jain meal (VJML) - DO NOT CHOOSE VJML on Qatar, unless you wanna faint from the horrible food! The tray was dirty! Co-passengers in the row behind me were also complaining The audio lead of my headphone would not go into the outlet in the seat armrest! So I had to use audio from neighboring (empty) seat and sync it with video from screen for my seat. What a pain!"
Khuyết điểm: "Probably the best flight crew I ever had the pleasure of being with."
Ưu: "If you can book Qatar Airways at a price competitive with any other major carrier then absolutely do - incredible service, plane, food, and overall experience that far exceed the competition."
Ưu: "The crew was extremely professional. The stewards were beautiful and young not like on US flights.."
Khuyết điểm: "The seats were very uncomfortable, My tail bone was hurting badly and sitting on pillows did not provide any relief. The food was terriable. Not much choice."
Ưu: "This flight had one of the best selections of movies I've seen on a flight.....a damn good thing given the 15-hr duration of the flight. I had so many screaming babies around me that the flight attendants helped me to move to another part of the plane. They were incredibly sympathetic and accommodating. Airlines from the USA could learn a thing or two from Qatar Airlines."
Khuyết điểm: "Small seats (I'm fat, so this is my problem really)."
Ưu: "Everything was good!"
Khuyết điểm: "I had a torn budd/hamstring muscle and an upgrade to another class would have been great because I was in constant pain. Hopefully, when I return in a few days - this could be arranged?"
Ưu: "The food and service was great"
Khuyết điểm: "The bathroom could be cleaner :)"
Ưu: "Great personnels!!"
Khuyết điểm: "Overall nothing but great Service!!"
Ưu: "Amazing airline with excellent crew and ground staff ever willing to help!"
Khuyết điểm: "Suggestion: I think it is better if all the children and their parents/ care takers are provided priority seats in front. This will reduce unnecessary annoyance caused to other passengers on long flights and at the same time enhance the experience of the children and their care takers if special attention can be devoted to them."
Ưu: "Food, service, staff at the counter"
Khuyết điểm: "Cant think of any"
Khuyết điểm: "You do a sorry job of keeping couples in seated side by side my wife of 3 days wasn't even in the same row and there were at least three other couples that were done the same way y'all need to pay closer attention to the people that are buying your tickets"
Khuyết điểm: "Plane seemed old and not upkeep. Chair in front of me leaned back to 5 inches from my face, every time he moved, the tray fell. The air seemed to be off in the front of the plane. Was sweating. But when I went to the bathroom in the back, it was cold"
Ưu: "Crew was great"
Khuyết điểm: "Way to crowed and...you know how u see the clown car in a circus...this was a clown plane...seats are horrible just all together a frustrating flight..."
As an elite member i was put in the back - bad Also both flight delay total more than 1 hour
Ưu: "Great food and entertainment"
Khuyết điểm: "On time departure"
Ưu: "The crew was nice and reply promptly. They provide water/juice and snacks several times besides the main meals."
Khuyết điểm: "It was confusing to do online checking because I couldn't check in on Vietnam airline website. The airplane was old and had bad smells."
Khuyết điểm: "Good everything"
Khuyết điểm: "Wish there were more English instructions spoken. It was mostly Thai and Chinese."
Ưu: "Yes the crew was amazing and the seat"
Khuyết điểm: "As long as nothing bad happens that is plenty good enough."
Ưu: "Kind workers and excellent food"
Khuyết điểm: "Nothing"
Ưu: "Not too expensive"
Khuyết điểm: "Better/more comfortable seats"
Ưu: "I was able to rearrange my seating, no surprises with the clear notification of the gate change upon my arrival, and quality of service was spectacular."
Khuyết điểm: "If the crew could have been more diligent with bathroom duties, a less of a surprise could have been noticed upon a visit. Not really their fault, the passengers seemed a bit more messy than expected."
Khuyết điểm: "It would be better if the chair a little bit bigger! But overall you still have the best service so far! Thank you very much!"
Ưu: "Awesome crew on board made the long journey easy. Plenty of leg room and the food was good."
Khuyết điểm: "To be honest.. everything was perfect for the price and the 12 hours in the air."
Ưu: "Friendly staffs & price"
Khuyết điểm: "Not much legroom for economy"
Ưu: "I like the space between seats. A couple inches helps"
Khuyết điểm: "Staff just not as friendly as last time on This airline. Audio earphones just doesn’t work welll. It’s double prong so you can’t use your own and there ear buds very uncomfortable and earphones from previous flight didn’t work well either. This really needs fixing. 12 hours this should be a big priority."
Ưu: "Crew was great, flight was short"
Khuyết điểm: "Plane was dated, seats had a smell, tv were old"
Ưu: "Living in novotel while staying in Taipei"
Khuyết điểm: "stuck in Taipei"
Khuyết điểm: "I tried to book anew flight by of an emergency at home. Instead I had to fly delta home. Lost a lot of money."
Ưu: "well organized boarding, very attentive crew, decent food and entertainment."
Khuyết điểm: "nothing major to complain about."
Ưu: "Everything, the service, the food, the disposable toothbrushes & toothpaste in the bathrooms, I’ll always fly China Air going to Asia from now on, they are awesome!"
Ưu: "Love the air plane fly with. Seat is ok , food is better compare with Americans airline industry, but no compare with Korean airline ."
Khuyết điểm: "The food is small tray , nothing special , silverware is plastic not like Korean Air or AsianaAirlines are stainless. Entertaining have a lot choice . But the screen is terrible small and old look . Can’t see clear with reading glasses."
Khuyết điểm: "The flight came in late. Its not normal. The crew did not care much and where not nice normal.. They need a fresh look at where they are going."
Ưu: "what else can I ask for , fast boarding good service"
Ưu: "my family like the food and A lot of choice for movies, will flight again , way to go China Airlines"
Ưu: "Better couch legroom than any of the US carries I have flown overseas. Newer plane and attentive flight crew. There was a decent movie and entertainment selection and the meals were reasonably good. Crew was very attentive to keeping the bathrooms clean, which on a long flight is a very nice. Checking staff in Los Angeles to insuring the comfort of a taller customer was excellent."
Khuyết điểm: "The lady, her name is Thi. She told so mean to me and my mom. Her service is not professional. I don't like her!!!"
Ưu: "Food is good. I like cake and rice of China Airline. And I also was serviced well during the flight to San Francisco. The stewardess helped me a lot when I got trouble with my dizzy and more."
Khuyết điểm: "Unsat. I asked for my flight to get changed it did not happen I had to by a whole new ticket. Waste of my time and money"
Ưu: "I had 4 seats for me"
Ưu: "Great service. Terrific crew."
Khuyết điểm: "N/A"
Ưu: "well organized boarding. Crew communicated with passengers. Seat was very good. On time, even little early."
Khuyết điểm: "I DIDNT GET BORDING PASSES FOT THE ENTIRE ITINERARY. THE TWO REMAINING FLIGHTS WERE INVISIBLE SO NO BORDING PASSES AND NO SEATS. THIS LED TO VERY UNLEASANT EXPERIENCE FOR THE REST OF THE FLIGHT."
Ưu: "Service, crew and food were exceptional"
Khuyết điểm: "Nothing to complain about"
Khuyết điểm: "Two hours late taking off. Sat at the gate on the plane waiting. We checked in two hours plus early and the agent made a flippant remark that that flight was always late and she was right!"
Ưu: "The food, the plane."
Khuyết điểm: "Was delayed twice from Ho chi Minh city to Taipei and from Taipei to New York. I didn't miss the flight though"
Ưu: "Entertainment system"
Khuyết điểm: "Narrow seats, narrow aisles"
Ưu: "Extremely helpful and efficient staff."
Ưu: "Friendly staffs, decent leg room, boarding process was smooth"
Khuyết điểm: "A little limited on movie selections & food was ok"
Ưu: "Was okay. I was able to sleep."
Khuyết điểm: "The food was so-so, but I had low expectations since I am a westerner and my pallet maybe different."
Ưu: "Promptly served food"
Khuyết điểm: "Very tight connection due to delayed first flight"
Khuyết điểm: "The flight fron TPE to HNL was delayed 90 minutes which caused me to miss my connecting flight in HNL. The crew did apologize"
Ưu: "Though this was a long flight, it didn't feel unbearable at all. I had plenty of leg room, the food was just right, the service from the staff was very pleasant, and there was barely any turbulence."
Khuyết điểm: "Nothing I can think of off the top of my head. Everything was fine."
Khuyết điểm: "Wifi not included"
Ưu: "The food was excellent, service equals any other airline I've flown on and better than most. The seats were comfortable and the entertainment selection was outstanding."
Khuyết điểm: "I can't think of a thing that wasn't to my liking."
Ưu: "I have flown many airlines including China Air. I travel about 4 time a year. This flight from Honolulu to Tokyo was exceptional and the crew was amazing. They were very nice and sweet to all the passengers around me."
Ưu: "Loved China Airlines. The crew was super nice and helpful. They always had a smile and cup of tea or coffee ready every time they came around. The free movie selection was great and will definately fly with them again."
Ưu: "Great movie selection, very helpful staff, decent food, even got new leg recliners!"
Khuyết điểm: "The seats are still just so cramped!"
Ưu: "Friendly and helpful crew."
Khuyết điểm: "The flight from SGN to Taipei left and arrived late."
Ưu: "We purchased Economy Plus tickets and were bumped up to Business Class since there was no EC seats on this flight leg. Great service and meal."
Food was excellent and free wine was also great.
My experience with Turkish airlines has very disappointing. The crew members were not polite during the flight, I had kindly requested for a cup of water, three times! But I had not received a single cup, I will not be flying Turkish airlines again.
Just average experience. Business class seat layout is less than par. 2 3 2 seating. Little outdated. The lounge at JFK really doesn’t exist. (Avoid JFK at all cost) But the lounge experience at Istanbul made it up. Overall average.
Crew members were not helpful and seemed to hate their lives. Pilot was one of the worst I've seen in my life. I'll fly with another airline next time.
Khuyết điểm: "It took around 15 minutes for airplane to park and I was very near to loose my second flight, if my second flight had not delayed I would have loose it totally."
Khuyết điểm: "Food"
Khuyết điểm: "Not stealing expensive gifts from my suitcases. That was very disappointing"
Khuyết điểm: "Luggage handling could be a lot better. Two out of four of my bags were damaged beyond repair"
Ưu: "Smooth service"
Khuyết điểm: "The dessert. Change it from always service mousse"
Ưu: "Courteous and helpful crew"
Khuyết điểm: "My seat was broken. Entertainment system was non responsige and expressly slow. Couldn’t hear anything from the earphones."
Ưu: "It was so smooth. Crew was so nice. Food was delicious. Airplane was so comfortable."
Khuyết điểm: "Nothing"
Ưu: "The food and the staff are excellent. 90% of the time I can get an exit row seat as I am 6 foot 2. I fly Turkish airlines frequently. This time the plane was full, so I understand that it was not possible."
Khuyết điểm: "A passenger and his wife were not seated together, so the passenger wanted to stand in the isle and talk to his wife over the top of me for significant portions of the fight. In a full flight keeping passengers out of the isle os key. I know this was a difficult flight for the crew."
Ưu: "Boarding was on time and We arrived on time."
Khuyết điểm: "Plane was smaller than normally flown. No room at all. 2-4-2 seat rows."
Ưu: "I got upgraded to business class, only the fourth time in 60 years flying!"
Ưu: "Roominess of the business class seat and cabin, they provide a good seat and comfort is good for medium haul flights"
Khuyết điểm: "The food, Turkish airlines dish up the same stuff all the time, lack of selection and in getting tired of it. Very middle-eastern fare"
Khuyết điểm: "Please don’t be black and travel with Turkish Airlines. They are rude and racist. Over booked flights, chances of missing connections. My son ranged the bell to ask for water. When the hostess came, she spoke to the white lady sitting next to him, the person told her it is not be that ranged it is him. He wants water, she walked away did not speak to him and never gave him the water. The only food they served was pasta. If you don’t eat that no other options. They will pump you off a flight that you purchased because they are over booked and expect you to be ok with it. No customer service at all."
Ưu: "The food and quality of the flight was incredible."
Khuyết điểm: "The flight wasn’t on time it was delayed for 2 hour , and the landing was very scary"
Ưu: "The flight attendants were amazing. The entertainment. And the comfortability"
Ưu: "Quality of Service"
Khuyết điểm: "-"
Ưu: "The security checks to board the plane were extensive and there was potential for the situation to be very stressful, but the personnel handled themselves very well under the pressure and stayed calm."
Khuyết điểm: "Turkish airlines used to be airline offering good food, now you only get sendwich"
Khuyết điểm: "Very disorganized the gate checking, staff ne d hospitality training . You ESP not have time for your queries and concerns . They are always in a hurry to finish talkign to you . Poor hygiene. The bathrooms are very dirty and has nomjand soap to wash your hands . Male staff in board come across unpolite. ingelt inwelcomed by the male flight attendant port side at the back.?"
Khuyết điểm: "Dealy my flight"
Ưu: "Best Movies and easy to go everywhere. Food voucher was available in case you have flight later than 6 hours."
Ưu: "Flight was on time and seating spacious."
Khuyết điểm: "Preboarding seating was rather limited and the food basic."
Khuyết điểm: "The seats were hard and lacked legroom"
Ưu: "the crew were great clean cabin"
Khuyết điểm: "no entertainment systems lowered the food standard comparing to previous time I flew with them long boarding times"
Ưu: "Timeliness Cleanliness Orderly boarding Courteous crew On board meal edible - even tasty"
Khuyết điểm: "Seats a bit narrow"
Khuyết điểm: "They lost my baggage. And i have all my medicine in it."
Khuyết điểm: "Missed the flight bc they changed the gate for the flight without making any announcements. Told me I could pay a penalty fee in excess of $450 to be out on another flight even though same flights to Amsterdam where currently $213 online. When I told them about the price of the tickets online, the response of the customer service agent was "yeah, sometimes the penalties are high". He didn't do anything to try to help. The entire Turkish airlines team at IST is the biggest joke for a customer service team I have ever encountered in any line of business. I have never met a group of "professionals" that are so unprofessional, rude, void of empathy, and overall customer service knowledge than the turkish airlines team at IST. I will never conduct business with Turkish Airlines again and will ensure all my friends, family, and colleagues try their best to avoid them too."
Ưu: "Everything was great."
Khuyết điểm: "na"
Ưu: "Missed my flight because the airport changed gates and didn't announce it. Was told I could pay a penalty o in excess of $450 to be placed on another flight, meanwhile same flights from Istanbul to Amsterdam were going for $213. I will avoid Turkish Airlines at all costs. Customer service is terrible. The most unprofessional, rude, ignorant, and disrespectful staff represent Turkish Airlines at IST. Furthermore, an email complaint has been ignored."
Ưu: "Everything was great, on time and safe. I love flying Turkish Airlines."
Ưu: "Todo estuvo bien. Me gusto mucho la aerolínea turkish! La recomiendo"
Ưu: "the service"
Khuyết điểm: "the entertainment"
Ưu: "Timing, schedule is well arranged. Staffs are helpful"
Khuyết điểm: "Every time, the breakfast are omelette??? Its taste was terrible. I flew a two-way flight and got 4 omelettes. And once it messed my stomach."
Ưu: "The food was amazing."
Khuyết điểm: "The inflight entertainment didn't work on one of my flights."
Ưu: "I didn't like what airline did to my mother-in-law was here arrive at JFK an hour before her flight left because another airline counter day or late day since she was a no-show when the plane is still sitting there and she was there an hour before the plane left I would never fly this airline and I will let everyone know that this is the most corrupt airline out there"
Khuyết điểm: "I didn't like what airline did to my mother-in-law was here arrive at JFK an hour before her flight left because another airline counter day or late day since she was a no-show when the plane is still sitting there and she was there an hour before the plane left I would never fly this airline and I will let everyone know that this is the most corrupt airline out there"
Khuyết điểm: "The aircraft wasn't properly cleaned prior. The seat pocket was filled with garbage."
Ưu: "THE CREW AND THE SPORTS CHANNEL"
Ưu: "Crew friendly attitude, seats, comfort, food and entertainment choice were top class."
Khuyết điểm: "Gate changed 2 times, many had to run long distance between gates, take-off was 40min late. loud and useless (no english) flight announcements would wake me up each time"
Ưu: "Spacious, nice, friendly, I didn't eat the food because I have dietary restrictions but it looked good."
Khuyết điểm: "Lousy boarding, we were standing on the bus for a long time, in front of the not ready airplane. Entertainment was bad, the sound plugs didn't work properly, the movies kept breaking off. Not a standard we were expecting at all :("
Ưu: "enjoyed the entertainment in flight movies, food service was good and the seats were fairly comfortable"
Khuyết điểm: "Took a while to board the plane a lot of standing around it seemed for no reason"
Ưu: "Staff are very friendly and deliver very good service. Refilling of water could be better. Seat was very comfortable and it comfortable for sleeping when it is flat. The seat cover improves sleeping quality. Dinner was well prepared and tasty. Skip the fried eggs for breakfast - it is great that they offer them, but they don't come out well."
Ưu: "the food was amazing and the people super nice! it was my first time using Turkish airlines and i loved it!"
Ưu: "food, staff"
Khuyết điểm: "when the person in front of you reclines, the entertainment screen is WAY to close to read anything"
Khuyết điểm: "I didn't go and was refused my refund"
Good food and snacks available. Could use more leg room Could use newer movies for entertainment
A really excellent and comfortable experience. No wifi in my section of business class though - would have made it perfect.
Always exceptional service
Ưu: "How great everyone was and smooth sailing."
Khuyết điểm: "Made sure the flight was not over booked."
Ưu: "It was a decent train ride."
Khuyết điểm: "Stating it’s a train from the beginning and not having to go from one train station to another."
Khuyết điểm: "Air France’s apathy towards its customers is shocking. Traveling with three children , our flight was delayed by 3hrs resulting us arriving in Paris after 1AM. With the airport shuttle(CDVAL) to our airport hotel closed, they offered no assistance despite of my request. Simply asked us to take a taxi (when all taxi stands are abandoned at 2AM). Beware if traveling with family."
Ưu: "Crew were very good."
Khuyết điểm: "No vegan food available."
Khuyết điểm: "Comfort plus seats need some work. Very thin padding on a hard seat. The leg rest needs to come up higher so you don’t slide down while semi reclined. Nice compromise between business and coach though."
Ưu: "The crew was excellent and surprisingly the seats were comfortable."
Khuyết điểm: "I think more attention should be paid to cleaning the plane and eeek, there was no liqueur in economy class. Music selection in entertainment should be wider too"
Ưu: "Amazing crew and on time flight"
Khuyết điểm: "None"
Khuyết điểm: "Really hard to get boarding passes online"
Ưu: "Great crew and prompt boarding."
Khuyết điểm: "Airline food and close main cabin seating. Should offer upgraded meals, just like the extra seating space."
Ưu: "The crew was wonderful. We were in business class which was modest but comfortable."
Khuyết điểm: "Ground crew in Paris failed to put our luggage on plane to Amsterdam. Also, plane was delayed about 40 minutes because of Amsterdam air traffic. Captain was very apologetic to the passengers."
Ưu: "Crew was really good, polite, efficient. The aircraft was relatively new and clean (rare for an airline to provide a new craft on an Africa segment). Food was good, seats comfortable. Will definitely make them my airline of choice to the extent that I can cost wise."
Ưu: "I really liked my seat, but it was one of the only ones that didn't have a USB port."
Khuyết điểm: "See above. Overall, very nice experience."
Ưu: "The crew was pleasant and boarding efficient I lucked out with first class"
Khuyết điểm: "The flight delayed for 2xhours from Paris to Cincinnati"
Khuyết điểm: "Boarding at CDG was awfully slow"
Ưu: "Air France has the best crews! They really go the extra mile."
Khuyết điểm: "My skis were lost on the way to Riga and had to be delivered 2 days later to Vilnius. That said, the situation was handled very professionally."
Ưu: "Very little"
Khuyết điểm: "Flight was very crowded. Flight crew kept bumping into my seat and never apologized"
Ưu: "Crew was very nice and the food was excellent"
Ưu: "The CDG airport is very bad in terms of finding your connections, the flight to CDG from LAX had a very old entertainment system and was hard to use."
Ưu: "Didn’t like the sandwich offered"
Ưu: "The staff were very helpful and professional. The air hostesses regularly checked if I was ok and showed concern when I wasn’t. They made what seemed a bad situation seem bearable."
Khuyết điểm: "The food was not very nice and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."
Ưu: "Check in process was easy. The flight attendants are all very helpful and kind. We are playing was OK but it could’ve been cleaned a little better before we got on board."
Khuyết điểm: "Check in process was easy. The flight attendants are all very helpful and kind."
Ưu: "Flight crew, pilot,food and entertainment options were great"
Khuyết điểm: "Baggage took a while to reach baggage claim but maybe a bit impatient after a long day"
Ưu: "Good seat width Great movie selection Great food and drinks Nice and large A380"
Khuyết điểm: "The interface of the screens seemed old Need to anticipate the needs of the customer better For example, they brought me my special meal first, but I had to wait 30 minutes later to get a drink to accompany it. The food was getting old. Did not see any newspaper/periodical selection. That would have been nice."
Ưu: "nice drink selection on board flights"
Khuyết điểm: "My pregnant wife was downgraded from business to economy 20 minutes before departure because the airline made a mistake with the reservation for our puppy traveling in the cabin with us. If this were not enough, the airline also lost one of our bags so this week we have to file for compensation for both begin downgraded and for the contents of our 30 kilo bag which never made it to Ho Chi Minh. Air France was a complete and total disaster and I would strongly recommend all friends and colleagues to find alternative airlines for travel"
Ưu: "Boarding was on time"
Khuyết điểm: "flight was delayed by 20 minutes Boarding got me through Sky priority quickly. Had to then wait in the boarding tunnel as the cabin was not ready. large queue Seats were exactly the same as economy so offered no added benefits apart from the meal on board parked in a distant area of the terminal and had to shuttle bus to 2E which meant a very tight transfer"
Ưu: "I like the service. They caring and give snacks, comfort and overall"
Khuyết điểm: "None. I like everything"
Ưu: "The food was pretty good and the staff were friendly. During our transfer in Paris, my mum had a medical emergency and had to go to the medical centre. As such wr couldnt go to our final destination in Morocco and had to get our luggage off the plane. The staff at the AF counter were very helpful in that aspect. And when one of the luggages was completely damaged, it was replaced it with a brand new one which was fantastic. On the way back, we had some issues with the ticket because we didnt go to Morocco as planned which resulted in some trouble checking in. But the staff at the counter were quite helpful."
Ưu: "Love the flight attendant, loads of food couldn’t take it anymore. Professionalism at its peak."
Khuyết điểm: "NA"
Khuyết điểm: "The airlines didn’t even notify the passengers with the connecting flight. As the arrival was little late, all the passengers have missed their connection flights in Toronto and there was no notification or communication made on the new flight. When I went to the Air France counter in the airport, the staff has gone for the day and trying to get a hold of telephone rep took 2-3 hours and I by the time I found about my new connection, I was already late. Somehow I managed to get to the Terminal 1 and when I spoke to the lady (indian) at the Check-In counter, she has refused me to Check-In because i slipped the line up. The people in the lineup didn’t have any objection and they let me go first for Check-In as I’m already late to my flight. I wante to say something to her, but I’ve controlled my frustration. Luckily the other person in the Check-In counter offered to help me Check-In. Here is my word to the Indian lady staff “F**k You B***h” - learn some people skills."
Khuyết điểm: "very old planes we waited 1 hour to drop our bags as their belt had an issue we had to pay extra 70 pounds to reserve a baby cot on the plane"
Ưu: "Got pillow, blanket, headphone and eye cover"
Khuyết điểm: "Older plane Very small tv screen Didn't get the bread roll with my dinner. Asked for it but she didn't bring it to me. No usb plug to charge"
Khuyết điểm: "It was delayed"
Ưu: "Very old plane with very poor screens where images was horrible"
Ưu: "On time...comfortable, clean, newish A321...good leg room...friendly crew...pain au chocolat for breakfast"
Ưu: "No issues, quick trip, friendly staff, comfortable ride..."
Ưu: "The time of the flight was great as well as the arrival time and subsequent connections to Paris. Enjoyed the rather full line of in flight beverages!"
Khuyết điểm: "Leaving late seemingly without reason from Paris - chaotic boarding line in Paris with difficult to hear PA. Seats were ok'ish but than again, it's a 45 minute flight. The sandwich was gross and I'm somewhat known as a person who eats everything!"
Ưu: "No delays, service with a smile"
Khuyết điểm: "Nothing to report."
Ưu: "The Crew was the only thing that stuck out. Associates had Way more patience than i."
Khuyết điểm: "Late takeoff, priority seating happens same time as general boarding, two pieces of lost luggage"
Ưu: "Traveled fron SFO to CDG on AF in business class on an A 380. Lounge in SFO was smallish and not many choices in the food bar. Boarding was smooth. my second ride on A 380 in business and this trip reminded me quickly why I did not care for the A 380 on my previous trip. It is a huge plane with a huge sized business class which makes the cost less worth it compared to a Boeing. The crew were extremely helpful and caring. The food was acceptable. The seats on the plane were not comfortable in the lying position. Took a cab to our hotel in Paris (1st Arr) for a flat 50 euros. No meters."
Khuyết điểm: "Arriving in CDG and facing a slow immigration with the passengers of this huge plane. I didn't care for the baggage delivery system. We were waiting for an hour only to realize that the arrival port for our luggage was changed."
Ưu: "The flight crew and flights itself were great."
Khuyết điểm: "I was told the wrong flight time, wrong terminal, wrong gate, and wrong airline. I couldn't check-in online. It was horribly inconvenient and I nearly missed the flight. We got there with 5 minutes until the doors closed."
Khuyết điểm: "bad smell around my seat"
Khuyết điểm: "Wheel chairs for my ill and aged parents was not provided"
Khuyết điểm: "Small leg space"
Ưu: "The fast boarding."
Khuyết điểm: "The long wait without the air conditioning until our slot in the takeoff list became available."
Ưu: "The crew"
Khuyết điểm: "Not enough room for legs. Small amounts of food. No entertainment."
Ưu: "All female crew in the cockpit - awesome."
Khuyết điểm: "Non reclining seats"
Clean neat and excellent service
Ưu: "The service was good"
Khuyết điểm: "At abudhabi there was no sitting available, while waiting for connecting flight, and saw people spitting in the airport lounge, it was unsanitary. Why ethihad donot enforce cleanliness in the lounge."
Ưu: "The food was amazing with good And comfortable air conditioning. Cleanliness was maintained as well."
Khuyết điểm: "The food serving was late it could be more manageable. The leg space is also not comfortable. Also the some seat needs to be repaired as the recliners not working."
Ưu: "Got me from a to be"
Khuyết điểm: "Just don't use Etihad"
Khuyết điểm: "Crew was very rude when giving veg meals. Even though we had confirmed veg meals multiple times with the airline prior to boarding, they still did not know that we had a specially requested Meal. After notifying the crew of this, one member gave us an extra meal. Another extremely rude staff member then proceeded to yell at us for eating meal. This was extremely uncalled for and has severly ruined the reputation of this airline in our eyes. The customer should still be addressed with some common courtesy and not be treated as if they are beneath the crew members, as if we are at fault for the crew's own carelessly stupid mistakes and lack of organization and proper communication"
Khuyết điểm: "No sweets were served in any meals. Not even a chocolate candy."
Ưu: "Service and professionalism of the Etihad Crew"
Ưu: "Food menu need to be modified."
Khuyết điểm: "Add chicken biryani, chicken shawarma etc."
Ưu: "I liked my seat and the food"
Khuyết điểm: "I did not like the cleanliness of the bathroom I did not like their entertainment I did not like that the flight attendants were bickering at each other not professional at all"
Khuyết điểm: "1. Not smiley at all. 2. I asked for a blanket as my 2 yrs old was sleeping and I have to ask three times and finally I got it. 3. I asked for arrival form 40 min before landing and the air hostess said later and she didn’t give me one ."
Ưu: "Chauffeur car came on time checking was quick overall flight was excellent"
Khuyết điểm: "Not happy with Etihad Checkin counter desk at Ho Chi Minh Airport. The person at the baggage drop off desk wasn't helphul at all. Being ignored for 30 minutes. I believe that this person needs to be trained in order to know who needs to be helped first as he worked at that particular counter for people who already Checkin online."
Khuyết điểm: "Flight connection was delayed by 90 minutes."
Ưu: "Passengers were not clean and sweating"
Khuyết điểm: "I checked in at Hyderabad and the check in staff were more than unprofessional. First they said my carry on bag and laptop bag should be no more than 7 kgs which was wrong. Later when I asked them to show the baggage restrictions, they went back saying it's okay. I had only 1 check in bag and it weight 1 kg more. I thought they would allow it since I had only 1 check in bag but they made me take out that extra kg and check in my carry on as second bag. Finally I asked for an aisle seat and they said the flight was full. But when I boarded the IAD flight I was rather surprised to see quite a few aisle and window seats. So rather than being a great experience, I would say it was a mediocre one because of the Hyderabad staff."
Ưu: "I couldn't catch this flight because the previous connecting flight was canceled."
Khuyết điểm: "Delay of 2 hours in taking g off. We were all about n the plane. Not enough explanation given for this"
Ưu: "The flight was very quiet so I was able to lie down and get a good rest - I know this isn’t possible on every flight but it made the long flight a lot more comfortable. All of the crew members were very friendly and attentive. The food was really good and tasty (lamb curry I think it was) - best plane food that I’ve ever had. Good choice of new movies too."
Khuyết điểm: "N/A"
Ưu: "MUTTON WAS EXCELLENT"
Khuyết điểm: "SAME MOVIES BOTH FLIGHTS"
Khuyết điểm: "Same type of food. They ran out dinner so served the previous entree. Turn the crew light on for water. No air hostesses showed up."
Ưu: "The was very poor they even offer use a drink on the first flight waited 15 mins for a coke that was died when the Gabe it"
Khuyết điểm: "Please, please, please Etihad, implement child-free zones on your flights."
Ưu: "Spacious. Good food. Courteous most of the time."
Khuyết điểm: "A little chaotic during the boarding process. Would benefit from addressing issues before boarding as the flights are usually full rather than waiting till boarding time."
Ưu: "Nice meals, good entertaintment, comfort sleep"
Ưu: "The food was awesome. The staff was friendly and courteous. Seats were comfortable."
Ưu: "Airplane was comfortable and entertainment system very good"
Khuyết điểm: "I spent 15 minutes on the phone to Abu Dhabi at my own expense (international rates, no free phone number) 3 days prior to this flight to order a vegetarian meal. The phone consultant assured me she'd ordered it. However onboard the flight attendants said it had not been ordered and even accused me of not phoning up. I almost had to get out my skype phone records to prove I had tried to order the meal. One flight attendant said he would order it for the next leg of my flight, but when i got on that flight it showed he had not ordered it. I had tried to order this meal 5 times via the etihad website and it did not work. I also added my frequent flyer number which showed as going through, but it did not register (a fact i only found out after the flight). Also felt uncomfortable with the fact the safety video was only half translated into English. Arab speakers had a travel prayer said, English speakers did not get the prayer."
Ưu: "Professional crew. Looking good"
Khuyết điểm: "they have a uncomfortable seats in a long flights and comfortable seats in short flights like Abo Dhabi - Bahrain"
Ưu: "The trip was very comfortable . The boing 787 was a new plane and economy had a very good leg space The 3 3 3 seating is excellent"
Khuyết điểm: "Nothing"
Ưu: "The plane was fantastic, although my experience is slightly more skewed towards a positive one given the flight was fairly empty and we were free to choose alternative seating after takeoff. The plane itself was fairly comfortable, a noticeable step up from budget lines, and the staff were an absolute dream. Very very friendly, never seemed put out and frequently checking on passengers. The difference of inflight entertainment technology was certainly VERY noticeable & I actually preferred it. Better, clearer, bigger screens. It just changes the experience for the passenger if we can be happily distracted."
Khuyết điểm: "Really only the food. There was one meal which I didn't eat after tasting - it was just tasteless and not worth eating. A scone sandwich would have been more preferable. I still believe the standard of inflight food could be raised a notch or too, even if it was looking at a company like Pret A Manger and offering some nice sandwiches, fruit and soup, that would be more desirable and satisfying."
Khuyết điểm: "Crew is rude. Instead of my religious meal they only have veg and they do not care that i had no food for 13 hours. Flight landing was horrible. Definitely not expecting this kind of experience with Etihad and will avoid next time."
Ưu: "Great entertainment and food."
Khuyết điểm: "Check in attendants at JFK were very unclear."
Ưu: "The flight attendants made hand-made Easter cards for all the children on the plane! It was a really nice touch and I've never seen anything like it on another airline."
Khuyết điểm: "The airline changed our return date for 2 days later! When that date wouldn't work for us, we were re-routed through Chicago with a connection back to SF. The flight times were then changed two more times, and our seats were moved from aisle to middle seats. I do not recommend flying Etihad if you have a schedule to keep to."
Khuyết điểm: "No legroom. Inattentive stewards."
Ưu: "Etihad knows how to make you feel special, lot of smiles and nice crew who are the real hosts, never get tired and always are ready to help."
Ưu: "I was upgraded to business class, so the flight was smooth and amazing. This gesture was really a class act, I'm staying with Etihad for life!"
Ưu: "The food"
Khuyết điểm: "Flight was delayed. Wait,wait,wait. Overnight stay in a HARD AIRPORT CHAIR."
Ưu: "Service provided Plane was very clean and neat Very few people on the plane Arrival on time"
Ưu: "Food and service"
Khuyết điểm: "Seat"
Ưu: "Beware of the etihad airport crew at Abu Dhabi. They are extremely inept. The gate agent lost my ID card needed to gain entry into a third country. Not only I had to miss my connecting fight from Abu Dhabi, was never put on another flight, but etihad also cancelled my return portion of the ticket all due to a mistake by their gate agent."
Khuyết điểm: "Beware of their scamming ways by cancelling my return ticket due to their mistake...ripoff...avoid using etihad and any othermiddle eastern airlines, their planes are ok but their customer service is the worst in the world"
Ưu: "The food and crew was good"
Khuyết điểm: "Same Boeing 777 being used for several years now Seats were very uncomfortable . I advice ettihad should use A380 for these 14 hour flights for more comfortable experience of the passengers."
Ưu: "Great flight - Was very Comfortable in economy class considering it was a 141/2 hour flight . On time. Great Crew. US airline crew can definitely take lessons from the international airline crew on customer service."
Ưu: "Staff in airport was very helpful. Lounge was nice."
Khuyết điểm: "I did get to airport a little early and found Etihad staff did not arrive until 6pm. Might be nice to have a person or two available for early arrivers like myself."
Ưu: "Friendly staff"
Khuyết điểm: "Very bad odor, throughout the flight, very limited Choice of entertainment esp new English movies , outdated movies, so so food and drink options, choice of wines sucks"
Khuyết điểm: "Food not good. Just one type of food"
Ưu: "Service very good"
Khuyết điểm: "Change in the inflight entertainment to more current programs and movies . Very poor limited choice . The toilet became out of use in the last hour of the flight . Very poor ."
Ưu: "Ethihad portion of flight was very good, as usual. The flight crew on this particular leg was particularly outstanding, especially with their extra attention to our children."
Ưu: "The food was ok."
Khuyết điểm: "The crew at O'hare Airport had terrible customer service.. The boarding crew made everyone buy new carry-on bags as their current bags were apparently 'too tall' to fit, even though most of the passengers there had arrived from domestic flights without having any issue with their carry-on baggage. They said that either pay $300 to check-in your bag, or buy a new bag. Once everyone had bought new bags ($100 minimum) and ditched their old bags (created a huge pile in the corner of the boarding area), they didn't bother to check the new bags to see if they were now compliant... Never flying with Etihad!"
Ưu: "Flight attendants were very good."
Khuyết điểm: "Add more Telugu movies for flights from Hyderabad."