Lost 2 check in bags at chicago, no customer service at all. Playing phone tags. Missing critical medications
TV monitors are very old. Touchpad does jot work well.
Ưu: "I really loved the food and the attendants were super friendly and helpful"
Ưu: "smoothing take off and landing"
Khuyết điểm: "Food quality and variety is not good. Also, their serving speed is very poor. Boarding should be more informed and more organized upfront."
Ưu: "Crew was very attentive,"
Khuyết điểm: "Have all the food choice in the menu available. And add sudoku to the game"
Ưu: "Qatar airlines treated us like we were in first class the flight attendants were A+++"
Khuyết điểm: "Everything was perfect other than the food was not so great i had stock ache the entire flight."
Ưu: "Friendly crew and easy boarding"
Khuyết điểm: "None"
Ưu: "The crew was friendly."
Khuyết điểm: "The food was horrible."
Ưu: "the new seating in Business Class is very comfortable and so similar, although slightly less spacious, than First on some carriers. Crew is top class. Doha is a great airport too. I prefer it to Dubai."
Ưu: "The Crew was amazing. The Seat were the best Selling point fort business class"
Khuyết điểm: "More space for the arm rest ans legs space"
Ưu: "Flight was 80% empty, but it was amazing anyway, slept through most of it"
Khuyết điểm: "Staff constantly woke me up for snacks and drinks, which is good on one hand but I was sleeping so deep that it was a bit annoying."
Ưu: "Same again the crew were fab"
Ưu: "Nice airplane, great crew."
Khuyết điểm: "Beef stroganoff was terrible"
Ưu: "The cabin crew was fantastic and made the experience very positive."
Khuyết điểm: "The food was not of the quality I would have expected from the expectation created by the airlines marketing."
Ưu: "The plane was very new and wasn’t crowded."
Khuyết điểm: "The arrival time was slightly delayed but overall it was okay. The hot food again can be improved as the chicken dish had no vegetables (even though there was a side salad dish). The waiting lounge at Doha airport gate was a bit cramped, and the bus ride from the gate to the aircraft was also a bit long."
Ưu: "Good leg space, friendly crew, excellent plane."
Khuyết điểm: "This is for ALL airlines: It takes so long to get off the plane!"
Ưu: "Flight crew was very helpful. I didn't have any special requests, but I noticed them being extremely helpful to other passengers. Much better than US based airlines, as most others are."
Khuyết điểm: "Extra security going to USA is a nuisance. Food was ok, not as good as previous trips. Lamb was only selection left when they got to my seat. Not my favorite also very fatty."
Khuyết điểm: "Boarding process, Smart Phone App, food quality, Announcemebts, Time to unboard the plane, flight information displays at Doha are not easy to find the flight info"
Ưu: "Food was good, staff was excellent."
Khuyết điểm: "Can't think of anything."
Ưu: "Excellent flight attendant service. Some of the best airline food in the world."
Khuyết điểm: "Qatar Airlines charged us a 600 Euro fee for missing a flight even though we contacted them before to explain the circumstances beyond our control."
Ưu: "Lots of entertainment"
Khuyết điểm: "Originally I was assigned a wonderful seat but then I was put in the back by window it was very cramped and noisy. The flight stuff was mediocre and the food was not that good either. Big difference from the flight over"
Ưu: "Excellent crew and plane. Not very crowded."
Ưu: "Individual service, happy and natural looking crew, comfort and company aim."
Khuyết điểm: "The website is not easy to navigate."
Khuyết điểm: "Chairs a little too small for long flights...."
Ưu: "Friendly service, and comfortable ride, will gladly fly again"
Ưu: "The crew! Had a very bubbly and friend mostly Filipina crew that were extremely friendly and helpful. Having a nice smile certainly helps with the long flight duration!"
Khuyết điểm: "Food food food"
Ưu: "On time and 5 star service"
Ưu: "Professional courteous friendly and communicative"
Ưu: "Service was excellent. Check in was efficient & welcoming. Staff was very friendly & helpful."
Ưu: "Seats are comfortable with plenty of leg space. Aircrafts were clean and tidy. Landing and take off were smoothest I have ever experienced."
Khuyết điểm: "Menu choice was very basic and quantity was also poor. Food quality was below par in terms of taste and presentation. In-flight crew was inefficient and flow. Meal trays laid on meal tables for hours after the passengers finished food. Flight attendants literally responded in over 30 min of call. I pressed special meals online before boarding. However, the flight attendants were not sure. They went back to kitchen to verify that and return with the ordered meal."
Ưu: "it was nice on the plane the guests were professional"
Khuyết điểm: "before boarding the officials lacked professionalism"
Khuyết điểm: "Entertainment - screens are not user friendly and bad visibility in day light"
Ưu: "Attention to detail and attentiveness of the staff was par excellence in the business class"
Ưu: "Qatar airlines was awesome! Comfy seat, great headrest, lots of entertainment options and decent food all on a very short flight. Would definitely fly this airline again!"
Ưu: "Overall, an excellent short flight. I was flying with oversize luggage (bicycle), which is offer a hassle. The ticket agent took care of it without issue, and it arrived safely. Food was OK. I would try Qatar for a long flight if the opportunity arises."
Khuyết điểm: "Boarding was chaotic. Everyone just queued up instead of using zones, etc."
Ưu: "I like that the air stewards bring you water and drinks throughout and don't judge you for being too thirsty. I like that they respect that it is a night flight and serve the meal quickly so it can be dark for the whole flight and you can sleep as much as you can. I like how efficient the layover is in Doha - only 40mins!"
Khuyết điểm: "I don't like when they don't ask the person in front to move their chair up for the meal and the passengers have to ask each other. I don't like that they can't tell you the gate of your connecting flight and how long it will take to get you there - including if you will need to take a bus and the train. I think this could reduce a lot of anxiety. If they could do this, it would also be helpful to let people who have a connecting flight that is boarding in the next 30 mins off the plane first. This would save pushing and shoving in the aisles... and would also reduce anxiety about booking a flight with such a short layover."
Ưu: "Great personnels!!"
Khuyết điểm: "Overall nothing but great Service!!"
Ưu: "Best thing is 2 free checked bags."
Khuyết điểm: "Food and service in economy could be better. Nothing special about Qatar."
Ưu: "Crew Boarding"
Khuyết điểm: "Food Not so comfy"
Ưu: "Food is palatable. Crew are acommodating"
Khuyết điểm: "Many of the films have no English subtitle"
Comfortable seats and good tv. Food and drink service poor
All up to great standard for Economy seats. Appreciated careful approach to COVID protocols and efficient service throughout. Also minimum delays at Dubai. Will definitely consider Emirates first for next UK/Europe trip! Only improvement could be the breakfasts being too starchy - too many breads, rolls etc, otherwise good.
Ưu: "On time departure"
Khuyết điểm: "Check-in at the gate was opened only 40 mins before the flight"
Khuyết điểm: "Attendans have been impatient, nervous"
Ưu: "Amazing crew!"
Khuyết điểm: "The seats were not the best and it would have been nice to have a meal other than just a small breakfast."
Ưu: "Friendly crew"
Khuyết điểm: "Free WiFi"
Khuyết điểm: "Delayed flight and the procedures too very long."
Ưu: "I am a very tall man, 205cm, and I am always worried when I travel that I would not get the first raw or emergency seat. But Emirates always pays attention to my problem. And the economy class seats on Emirates have more leg rooms than on other airlines."
Khuyết điểm: "I could not use the onboard wifi on the flight from Jakarta to Dubai (Boeing 777 300er) and from Dubai to Amsterdam (Airbus A380)."
Ưu: "Emirates is always amazing"
Khuyết điểm: "Business Class, lol."
Ưu: "Crew was super nice and accommodating. Entertainment was the best selection I’ve ever seen."
Khuyết điểm: "It was impressive. Can’t yhink of anything."
Ưu: "Great entertainment, great seating and space comfort. Overall a great experience. But, Etihad airways is still better than Emirates."
Khuyết điểm: "Longer wait for boarding. The assigned zones were the last possible ones. Zone F or something similar. Flight attendants were okay, cared less for economy class. Also, Bluetooth headphones pairing did not work."
Ưu: "departure on time, seat comfort, service okay at time when I expect to have it."
Khuyết điểm: "Departure and arrival at almost mid night which difficult for reach home at night, kids can't wait at airport."
Ưu: "Emirates has great programming and the TV screens are the best I've experienced among airlines. LOTS of choices, great sound, screens not to dark like many on US-based carriers and GREAT Headphones."
Khuyết điểm: "Restrooms, even before flight took off, smelled of urine like they had not been cleaned. Lines to use them were very long. Leg room SUCKED (and I am not a big person).....maybe 30-31 inches, but my knees were banging up against the seat in front of me!!! I booked this ticket thinking that economy would have more room than US-based carriers and it did not. It did not help to have a very large man spilling over into my seat from the middle seat (although he was very nice....still resent paying for a seat I don't have full "bandwidth" for),"
Ưu: "good entertainment, great staff"
Khuyết điểm: "plane a little older, but all in, it was fine"
Ưu: "Excellent all round.a"
Ưu: "Everything during the flight was lovely"
Khuyết điểm: "But what I really didn’t like was the service they provided at the checking desk in LAX, the staff was a kind of unfriendly. In my opinion they should provide an excellent customer service, but everything I noticed there was unsatisfactory, I love to fly with Emirates but such things will make everyone disappointed."
Khuyết điểm: "EVERYTHING"
Ưu: "It was my first time flying again in ten years and my first time with emirates. I was expecting excellent standards and I´m very pleased to say I was not disappointed!"
Ưu: "There really wasn't much to like, but I suppose the space in the seating was decent. We also did not have any delays in boarding and the flight itself was nice."
Khuyết điểm: "The crew did not even ask customers if they needed water. The food selections were terrible, and then there was no selection at all by the time I had a chance to order my food. I didn't eat barely anything for the whole 12 hr flight. That is the worst situation I have ever been on when flying anywhere. So, yes, I found it horrible for the most part."
Khuyết điểm: "Too cramped in economy. Food good, staff helpful."
Ưu: "Sorry...pushed a button the it disappeared. Will try again... As always, returning home from an international two week trip is always thrilling but exhausting. The hours of travel seem slow. My half table of Advil PM worked wonders though. Gracious service, always willing to help myself and those seated around me. Clean bathroom facilities. Overall, I'm thrilled to be home safely."
Khuyết điểm: "I picked slimly through my food. Nothing seemed too appetizing. The entertainment options were a bit difficult to navigate. Choices were a bit limited as well for a long flight."
Ưu: "Entertainment and drinks."
Khuyết điểm: "My suitcase wasn't delayed by a day, despite having a 16 hour lay over and came damaged! Noone from emirates is responding to my emails!"
Ưu: "Attentiveness and kindness of staff."
Khuyết điểm: "Can't transfer miles."
Ưu: "Flight crew was very friendly and helpful, seats were comfortable, entertainment options were plenty, and food was excellent. Would definitely fly again and recommended to others."
Khuyết điểm: "Check in process was a little slow, since they do not have self service kiosks for those who are not checking bags. However, ticket staff was very friendly and helpful. Boarding was a tad chaotic, since they do not have separate lines for each group."
Ưu: "The comfort of the flight was unbeatable. The crew was great."
Khuyết điểm: "Lactose free meals were just salmon and potatoes all the time. A bit of creativity is needed. The security check at hyderabad needs to be looked at as we barely made the boarding."
Ưu: "The inflight movie selection and entertainment was very good."
Khuyết điểm: "The food was a bit disappointing."
Ưu: "Cabin crew, very professional"
Ưu: "the attention, the comfort, the large amount and options of movies, shows, entertainment channels; the food was good. and most of all the smooth flight and experienced pilots"
Khuyết điểm: "none"
Khuyết điểm: "The Crew was very inexperienced and had difficult time in managing the passengers. The food also below par!"
Ưu: "food was ok service was excellent fiji airways good Emirates nice girls and good service"
Khuyết điểm: "we did not like the long wait at Dubai 9 hours in airport is very painful i think that 9 hours wait took most of our energies ."
Ưu: "Had a wonderful trip with many pleasant surprises - kind and efficient crew, tasty meals and a variety to choose from, cameras to see the outside at all times, and special treats for kids (photo, travel pack, meals, etc). Looking forward to the next trip on Emirates!"
Ưu: "Everything was good"
Ưu: "I appreciate the shuttle service that Emirate provided from my hotel to Nice Airport. The food was good and the crew was very attentive."
Khuyết điểm: "Not very enjoyable especially your cabin crew was not courteous"
Ưu: "Everything. Emirates is fantastic. Great service more room in economy than others."
Khuyết điểm: "Nothing."
Ưu: "I say that everything was good but overall "excellent" because it is hard to fly for hours upon hours and say that it was excellent. All considered, it was good while Emirates (compared to other carriers) is excellent. These huge airplanes are amazing!"
Khuyết điểm: "Flying for hours upon hours but nobody can do anything about that. Africa has a routine, including this flight, of filling the cabin full of chemicals - for insects? Prepare to cover your head and face!"
Ưu: "Very clean and comfortable. Staff very attentive."
Khuyết điểm: "Many sick passengers on board."
Ưu: "Staff was very nice and calming, especially during heavy turbulence. Food was pretty good. Pizza was delicious. Seats we're comfy, plane was extremely clean. Love the ceiling "stars" Best airline i've ever flown with."
Ưu: "Aircrafts are new and good"
Khuyết điểm: "The ground staff needs to be more co-ordial and friendly. Am not sure how they are hired but they appear very rude and dry throwing instructions. I travel a lot and in many airlines and whatever the case, staff members of other airlines smile, tell issues if any, suggest solutions and work on it. Emirates staff, it seems, does not know how to talk or smile."
Ưu: "Check-in counter associate was very rude and the wait was too long"
Khuyết điểm: "The wait and the treatment without any greetings or respect"
Ưu: "Service was phenomenal as well as quality of food and entertainment."
Khuyết điểm: "I can not say anything was wrong at all."
Ưu: "I had an empty seat next to me"
Khuyết điểm: "A big lady sat in the empty seat because it was on the isle....dang it"
Ưu: "Good service good leg room swift boarding and off boarding"
Khuyết điểm: "Baggage took close to 2 hours to get to baggage claim on return trip"
Ưu: "Entertainment great."
Khuyết điểm: "Scratch on screen. WiFi stopped intermittently and too early at end of trip. When disconnected, the 30 minute free allocation kept counting down to zero minutes."
Khuyết điểm: "Occasionally, stewardess would hit me while walking through the aisles. It became extremely annoying."
Khuyết điểm: "There was no wheelchair available at Dubai airport."
Ưu: "Entertainment and the food"
Khuyết điểm: "Can't think of anything I didn't like."
As an elite member i was put in the back - bad Also both flight delay total more than 1 hour
Khuyết điểm: "Kayak really dropped the ball and I have lost the entire cost of the tickets AND the travel insurance which didn't do anything. What a waste!"
Ưu: "On time, early."
Khuyết điểm: "Comfort. Too tight Food. Mediocre in economy"
Ưu: "Everything is ok but too much bumpy"
Khuyết điểm: "Nothing"
Ưu: "Food was good. Seating is very tight. Bathrooms were clean and well-stocked."
Khuyết điểm: "I smelled the breakfast food, but it was “optional” or something? We had to ask for it special; I must have missed the announcement. Don’t know why they didn’t just serve it with over an hour before we reached destination."
Ưu: "Large screen, plenty toilets, good leg room, kind stewardess, great handicap assistants"
Khuyết điểm: "Food can be better"
Ưu: "Food, crew, handicap assistant, stewardess"
Khuyết điểm: "No screen/tv"
Ưu: "I liked that cleanliness and the blankets were really nice! I liked the selection of entertainment. The food was alright for getting meals on a airplane. The staff was very nice as well."
Khuyết điểm: "The space was very small and if someone tall is sitting behind you, you cannot our seat back at all so for a 15 hour flight that’s pretty bad. Everything else was good!"
Ưu: "Service was very good"
Khuyết điểm: "Chairs in business class in A 330 were not too good in my view"
Ưu: "Very standard flight overall, but was mostly impressed with how hard they worked to get me a veggie meal when it was not in the system. The staff was super accomodating and very friendly. I had read a lot of things about them losing bags, so I was nervous. Mine came through very quickly from Hong Kong to Tokyo, and I had a stop in between."
Khuyết điểm: "Flight was delayed and it was not mentioned until past boarding time."
Ưu: "Quite comfortable, met my expectations and I slept well. On board team were friendly and helpful."
Khuyết điểm: "Lounge in TPE is awful! Over crowded, noisy and a mess. I wouldn’t fly CI again just from the lounge experience."
Ưu: "Entertainment was very good. Lots of movie selections."
Khuyết điểm: "Only serving tea and coffee for breakfast."
Ưu: "Professional good food toilet clean"
Khuyết điểm: "Professional good food toilet clean"
Khuyết điểm: "Smell was so bad during flight"
Ưu: "Food, entertainment OK"
Khuyết điểm: "China Airlines is obsessed with weighing carry-on luggage. They weigh it when you check your bags, and they weigh it again at the gate. What I am I supposed to do at the gate? Throw my stuff away?"
Khuyết điểm: "there was not much information at the airport, the flight did not appear on the screen. but when I asked, I get the information."
Ưu: "Very bad service.. I request for help on the plane and no one showed up to help me."
Ưu: "The crew is always very helpful and polite go out of your way to make you comfortable I have a slight disability that they accommodate when possible"
Khuyết điểm: "Who was a good trip there was nothing I did not like everything that I expected the food could have been a little bit better but it wasn't bad"
Ưu: "I liked the movies, and the leg room in the economy section."
Khuyết điểm: "I don't like yogurt."
Ưu: "I was able to upgrade to economy plus at check in, food was good and service was good no complaints. Aircraft was new and clean."
Khuyết điểm: "Flight was booked to capacity."
Ưu: "Great service with drinks and water. The seats were super comfortable!! The plane ride was smooth. The hostess/hosts were excellent and had really nice manners."
Khuyết điểm: "I like everything"
Ưu: "Good staff, new planes, polite and efficient"
Khuyết điểm: "Delayed multiple times."
Ưu: "Good price."
Khuyết điểm: "Late 90 minutes fly. The service is not good."
Ưu: "The staff was very efficient. They even helped wrap my broken bag. Thank you for that extra mile!"
Khuyết điểm: "I was pleased with everything."
Ưu: "Love the air plane fly with. Seat is ok , food is better compare with Americans airline industry, but no compare with Korean airline ."
Khuyết điểm: "The food is small tray , nothing special , silverware is plastic not like Korean Air or AsianaAirlines are stainless. Entertaining have a lot choice . But the screen is terrible small and old look . Can’t see clear with reading glasses."
Ưu: "Easy flight from TPE to SIN. The plane was clean and the crew were attentive and pleasant."
Khuyết điểm: "The plane was older and starting to show signs of wear and tear. The snacks were okay, but the meal served was nearly inedible. Limited selection of beverages. The entertainment system was slow and did not contain as much content as other international lines I've flown."
Ưu: "what else can I ask for , fast boarding good service"
Ưu: "my family like the food and A lot of choice for movies, will flight again , way to go China Airlines"
Ưu: "They operate the Airbus A350, a nice very modern plane on this route"
Khuyết điểm: "Food seemed rehydrated"
Ưu: "The economy class seats are actually some of the best to sleep in!"
Khuyết điểm: "Seat assignments are not given until you check in at the desk. I bought this flight many months in advance and could not choose my seat at that time. I then tried to get a seat when I was sent an email saying "check into your flight and reserve your seat". Websight would not let me do either so I went to check into my flight earlier then normal only to find out that my only option was middle seat. Tried to change the seat and was given the run around to go to different gates, which I did and the attendant just kept telling me to go to a different gate. Very frustrating and very uncaring and unfriendly attendants. This was a super long flight and very uncomfortable. I will consider another airline when making my next travel booking."
Khuyết điểm: "The next phase in Taipei the following day was just the same circus as CA handed us (without clear information or announcements) off to any available carrier to get us to our intended destinations, again not communicating well; Turned over to Eva Air - who seemed to have the situation under control and knew how to communicate - loud and clear - to all customers - what we were going to be doing and when and why. In the future - flying Eva - even though this was the first ever event of this type I have had flying China Airlines. Eva provided both meal vouchers and boxes of candy to each and every customer affected while we awaited our flights to our final destinations. CA was silent - and also very absent when we arrived in SFO and went to collect our baggage - again Eva being the party taking action and responsibility to help us get our bags, with 1 of 3 damaged by CA handlers)."
Ưu: "Affordable efficient"
Khuyết điểm: "Food just so so"
Ưu: "Exactly what you would want a flight to be!"
Ưu: "Crew was professional and very courteous. Helpful staff. Nice smooth flight over."
Khuyết điểm: "offer water more often"
Khuyết điểm: "The food can be improved. It was my least favorite about flying with China Airlines."
Ưu: "Great atmosphere on the plane and very clean."
Khuyết điểm: "I would have liked to have more vegetarian and vegan food options on board the aircraft."
Ưu: "Had entertainment that was similiar to international flights in Delta"
Khuyết điểm: "The food was pretty bad with bread being stale/tough and some of the main courses too greesy to eat."
Ưu: "I've been taking CI to Taiwan since I was a little kid. My flight to Seoul via Taipei was a bit uncomfortable bc the flight was fully packed and even though I had an aisle seat, the person sitting in the middle was hogging up all my space . Once I landed in Taipei and went on next flight to my destination at Seoul, that flight was much more comfortable and less people. On my return direct flight from Taipei to JFK seats were comfy and service is always attentive. I enjoy taking china airlines and can always rely on their service and clean planes"
Khuyết điểm: "The new interior decoration seems outdated and gives a weird vibe."
Khuyết điểm: "Even though we had reserved seating, they changed the seating and gave us crappy seats."
Khuyết điểm: "The cost public transportation made miss the flight and i had to buy a new ticket and i was not helped at All when i called the company"
Ưu: "Would recommend it!"
Ưu: "Seats were quiet comfy, great movie selection on a personal touch screen tv, delicious meals and drinks."
Khuyết điểm: "Not enough toilet rooms for the amount of the passengers it caries"
Ưu: "Entertainment system and the interior of the plane cabin."
Khuyết điểm: "Crammed seats and how one female flight attendant yelled at a passenger out of impatience."
Just before boarding our flight from Istanbul to Washington, DC, ALL passengers were divided into male and female lines (which is both sexist and not trans-inclusive) and each of us had to have all of our carry-on luggage (suitcases and backpacks) opened and rifled-through by security guards from a random security company. No reason was given for this and we had all already been through 3 security screening checkpoints, all of which included luggage scans. This was a huge invasion of our privacy. I’ve never felt more violated at an airport, and I’m from the USA where we have the TSA! I’ll never fly Turkish Airlines ever again.
The touch screen entertainment systems were not working properly for most of the travelers around me. It took multiple attempts to select the proper entry.
Ưu: "I only like the hand sanitizer and a mask that gave us"
Khuyết điểm: "The food they service was bad"
Ưu: "Professional service"
Khuyết điểm: "1.No punishment for smiling... 2.Giving us the bread (with clippers) is great but that is not enough if we (the passengers) didn’t wash our hands. 3.Operating the seats (2 buttons) May Not be as easy as you might think."
Khuyết điểm: "It took around 15 minutes for airplane to park and I was very near to loose my second flight, if my second flight had not delayed I would have loose it totally."
Ưu: "Smooth service"
Khuyết điểm: "The dessert. Change it from always service mousse"
Khuyết điểm: "Even though I chose my seat, the map of the plane on Turkish airline website didn’t match the plane seats and even though I chose an exit row seat but I was sit on a regular seat for the whole 13+ hours flight."
Ưu: "The cabin crews on Turkish work very hard. The food is well prepared ,"
Khuyết điểm: "Nil"
Ưu: "Courteous and helpful crew"
Khuyết điểm: "My seat was broken. Entertainment system was non responsige and expressly slow. Couldn’t hear anything from the earphones."
Ưu: "It was so smooth. Crew was so nice. Food was delicious. Airplane was so comfortable."
Khuyết điểm: "Nothing"
Ưu: "Probably best economy class service and amenities and timings."
Ưu: "I got upgraded to business class, only the fourth time in 60 years flying!"
Ưu: "Roominess of the business class seat and cabin, they provide a good seat and comfort is good for medium haul flights"
Khuyết điểm: "The food, Turkish airlines dish up the same stuff all the time, lack of selection and in getting tired of it. Very middle-eastern fare"
Khuyết điểm: "2 hours delay for no good reason."
Ưu: "Variety of entertainment available"
Khuyết điểm: "No gangways."
Khuyết điểm: "Our flight from Kathmandu was delayed so we missed our connecting flight to Vienna. We don't know why it took so long to organize the hotel. Turkish Airlines was ready with new boarding passes but we waited two hours at the hotel desk to get a bus to the hotel where we again had to wait till they gave each passenger a room. If they organized the boarding passes ahead of time, why not the hotel? So we were quite exhausted. The plane was again delayed leaving Istanbul. Movies on flight not what they used to be."
Ưu: "The flight attendants were amazing. The entertainment. And the comfortability"
Ưu: "Quality of Service"
Khuyết điểm: "-"
Ưu: "The crew were accommodating and pleasant."
Khuyết điểm: "the seats were uncomfortable could use more leg room"
Ưu: "Organized and well prepared. No attitude from the flight attendants. Everything went smooth as it should be. We left a bit late and we got on time. Pilots exelled."
Ưu: "Care packages, the hot washcloth, the little details on the toilet and the choices"
Khuyết điểm: "It seemed the flight attendants were annoyed by the passengers. Heard there was one food Cart missing so that may have caused the briskness in attitude. Seats weren't as comfortable as I was hoping"
Ưu: "Best Movies and easy to go everywhere. Food voucher was available in case you have flight later than 6 hours."
Ưu: "Food, entertainment, crew"
Ưu: "On Time Entertainment system"
Khuyết điểm: "Extremely cold, cold air blowing strongly for the whole duration of the flight Had to ask 3 times for a blanket but was not enough though"
Ưu: "Flight was on time and seating spacious."
Khuyết điểm: "Preboarding seating was rather limited and the food basic."
Khuyết điểm: "Turkish Airlines did not transfer my bag. I am still waiting to find out if it has been routed to MLX."
Ưu: "the crew were great clean cabin"
Khuyết điểm: "no entertainment systems lowered the food standard comparing to previous time I flew with them long boarding times"
Ưu: "Excellent service, nice and friendly crew"
Khuyết điểm: "seats are too narrow and no space for long legs"
Khuyết điểm: "They lost my baggage. And i have all my medicine in it."
Khuyết điểm: "Missed the flight bc they changed the gate for the flight without making any announcements. Told me I could pay a penalty fee in excess of $450 to be out on another flight even though same flights to Amsterdam where currently $213 online. When I told them about the price of the tickets online, the response of the customer service agent was "yeah, sometimes the penalties are high". He didn't do anything to try to help. The entire Turkish airlines team at IST is the biggest joke for a customer service team I have ever encountered in any line of business. I have never met a group of "professionals" that are so unprofessional, rude, void of empathy, and overall customer service knowledge than the turkish airlines team at IST. I will never conduct business with Turkish Airlines again and will ensure all my friends, family, and colleagues try their best to avoid them too."
Ưu: "Everything was great."
Khuyết điểm: "na"
Ưu: "Missed my flight because the airport changed gates and didn't announce it. Was told I could pay a penalty o in excess of $450 to be placed on another flight, meanwhile same flights from Istanbul to Amsterdam were going for $213. I will avoid Turkish Airlines at all costs. Customer service is terrible. The most unprofessional, rude, ignorant, and disrespectful staff represent Turkish Airlines at IST. Furthermore, an email complaint has been ignored."
Ưu: "Turkish Air has some of the best flight attendants in the business. The food is essentially gourmet (hot wrap, in this case), and the pilots are highly skilled."
Khuyết điểm: "This is not a Turkish Airlines issue, per se, but an airport problem. Ataturk is very spread out and there are far more planes than gates. More often than not, the plane parks way out in the back 40, and shuttle buses take you to a processing point. If you have less than a 2 Hr layover, and you're switching between Domestic and International flights, you will need to walk at top speeds, or run. Passport Control and multiple security checkpoints could easily cause you to miss your flight."
Ưu: "Food was good , crew was nice, entertainment was good"
Khuyết điểm: "They lost my bag, no apology until I had to write a complaint, no reimbursement of anykind for bag arriving 3 days latter, and I can go on...."
Khuyết điểm: "I woke up twice due to too warm cabin."
Khuyết điểm: "Announce too early boarding time, 50 minutes late for boarding."
Ưu: "The food was amazing."
Khuyết điểm: "The inflight entertainment didn't work on one of my flights."
Ưu: "Good food on board, TV is in every seat and USB plug to charge."
Khuyết điểm: "Crew is okay. Does not really pay attention by the end of the flight. flight from Miami to Istanbul is very long - 11+ hours"
Ưu: "Comfy plane overall, good and entertainment was good!"
Ưu: "Spacious, nice, friendly, I didn't eat the food because I have dietary restrictions but it looked good."
Khuyết điểm: "Lousy boarding, we were standing on the bus for a long time, in front of the not ready airplane. Entertainment was bad, the sound plugs didn't work properly, the movies kept breaking off. Not a standard we were expecting at all :("
Ưu: "The flight itself was fine, once I paid for it a second time!"
Khuyết điểm: "We missed a connection on our flight out, so the airline decided to cancel our entire flight home! They didn't even notify us they were cancelling it. We found out the day before we were supposed to leave to go home, when we tried to check in online and couldn't. I spent hours of the last day of our vacation trying to figure out what was wrong, then searching for a rebooking a new flight. It cost us more than $1000 USD extra, just to get home. NOT the way we envisioned ending our vacation. I'll never use this airline again!"
Ưu: "enjoyed the entertainment in flight movies, food service was good and the seats were fairly comfortable"
Khuyết điểm: "Took a while to board the plane a lot of standing around it seemed for no reason"
Ưu: "the entertainment was good - nice staff - the interval of refreshments was good. the red wine was Ok too!"
Khuyết điểm: "the bathrooms could be cleaned every few hours with so many visiting it for 13 hours.... it really becomes a bacteria hot spot ...!"
Ưu: "Great service, amazing food. A lesson to be learned by the American carriers'"
Khuyết điểm: "Only because the steward was nice I could get a vegetarian meal. The flight needs to be specifically told about vegetarian needs!!"
Khuyết điểm: "I didn't go and was refused my refund"
Khuyết điểm: "In contrast to my former experiences at different airports in Zurich, Boston and Istanbul, the check-in staff at Tabriz airport were really rude and non-cooperative. I had hard time checking in and my belongings inside my back pack was rejected due to less than 1 kilo excess weight. The behavior was unacceptable. I might reconsider taking Turkish flights from smaller airports in future, or taking it at all."
Ưu: "Amazing airline. My interncontinental flight had USB charger, tvs and just a great flight (wine, food, service)."
Khuyết điểm: "My second flight had no inflight entertainment. Overall, I will fly them again: top airline by far."
Boarding process was confusing. No signage of where the groups should line up especially for group 1 & 2. Flight crew’s service was excellent.
Khuyết điểm: "Lack of information about getting Visa Schengen to pass a transit hours cost me $300 and loosing my trip"
Ưu: "Boarding was straightforward and without all the fuss that one gets with the cheap airlines, or worse, with Air France. For economy tickets, the level of comfort was adequate, but the seats didn't return to upright easily and the entertainment screen took a whole load of taps before it responded sometimes. A reasonable level of service for the price, and the plane was on time."
Khuyết điểm: "The crew were disengaged. There were too many interruptions over the speaker system, first the English one, then just as you got back into your film, a Dutch one. I don't believe that have experienced such a level of disruption in some time."
Ưu: "The flight was on time!"
Khuyết điểm: "Economy seats are squished and uncomfortable."
Khuyết điểm: "Food, entertainment, cleanliness"
Khuyết điểm: "We were sitting in our assigned seats and the flight attendants and gate staff entered the plane were trying to say we were in the wrong seats. Then my special meal was not provided so I ate nothing during flight."
Khuyết điểm: "Complimentary ear plugs and mask would have been great."
Ưu: "Crew was amazing but the seats were small and had very little leg room"
Khuyết điểm: "Food service and beverages were mediocre at best"
Ưu: "Friendliness of crew."
Khuyết điểm: "Seating on United sucks. Seats are not comfortable and don't recline to the degree that Deltas does for standard cabin. Boarding for both my united flights has always been delayed. they are never on time. Ill go back with Delta and pay a little extra for the comfort and timeliness."
Ưu: "Crew was superior. Helped switch seats and get to my transfer on time"
Khuyết điểm: "Not have a two hour delay because a passenger had a nose bleed!!"
Khuyết điểm: "The crew was friendly but because of 5 flight delays we missed our connections in Amsterdam and got stuck in Houston for the night. United airlines did not even give us a voucher for a hotel this causing us to spend more money. We will now arrive in Amsterdam a whole day late missing our check in"
Ưu: "Good crew. Multiple options on entertainment, if I so chose. Roomy seat. Arrived safely."
Khuyết điểm: "Had to pay $180+ extra to get a seat with decent leg room. Had small child next to me who was not well behaved. Limited bathrooms. Cooler vent blowing right on me which I couldn't move. Long delay before and after boarding, and left an hour late."
Khuyết điểm: "Nice exp and service"
Ưu: "Great flight path, crew and comfort"
Khuyết điểm: "Food was okay at best and the inflight entertainment went out about half way."
Ưu: "boarding was fast, flight was on time, nice crew"
Khuyết điểm: "pretty basic creature comforts, seats so so"
Khuyết điểm: "Almost didn’t get breakfast because I was asleep. Crew wasn’t very good about picking up trash."
Khuyết điểm: "We took off about three hours late because of a small mechanical problem discovered after we boarded. The plane had been sitting at Dulles for 12 hours. Couldn't it have been checked earlier in the day?"
Ưu: "High marks when you can ease my fear of flying."
Ưu: "Quick boarding. Ontime departure."
Khuyết điểm: "Very small servings of food."
Ưu: "The entire process was smooth and efficient. The crew were friendly, helpful, and made the trip an easy one."
Ưu: "good seating. I am 6'5" and i was pretty comfortable"
Khuyết điểm: "Seats way too tight- very confining"
Ưu: "I have always loved flying Lufthansa however we didn't fly Lufthansa, we were on United for both legs of our flight. Like all American opperated airlines they skimp on comfort in order to pack more people on their flight. I hope we are on Lufthansa on our way home at least."
Khuyết điểm: "I have always loved flying Lufthansa however we didn't fly Lufthansa, we were on United for both legs of our flight. Like all American opperated airlines they skimp on comfort in order to pack more people on their flight. I hope we are on Lufthansa on our way home at least."
Ưu: "No delays for flight, despite weather."
Khuyết điểm: "Lack of legroom or recline in seats. I know it’s economy, but come on. We’re not sardines."
Ưu: "That the flight was on time"
Khuyết điểm: "I flew with 1 child and 1 infant and there was no help, not at check in, not at boarding nor from the crew on board. I requested a bassinet before the flight over the phone and didn't get it. There was an issue with the infant ticket and the United check in agent was incompetent to fix it, which made us late for boarding. No one helped me at boarding with taking the stroller from me. On board the crew members were annoyed when I ask for some hot water for a baby bottle. And it's sad that children don't get a kid's meal ( which we received flying with many other airlines) and have to eat the uneatable adult meal. That was my first and last time flying with United."
Ưu: "I like the people are friendly and when traveling by myself it is always a pleasure to have someone next to me to have a good conversation"
Khuyết điểm: "I did like the food option. I don't eat cheese and all the food had cheese in it."
Khuyết điểm: "Work with me on ticket"
Ưu: "There were extra seats due to few passengers. We were very timely in leaving and landing. The dinner was good. I had pasta with spinich and a red and white sause. Very tasty and hot. They came around with plenty of water. The ticket price was very reasonable."
Khuyết điểm: "This flight was on United. So, there was no internet to purchase as the emails from Lufthansa claimed there would be. I woke up in the middle of the night and went to 3 open seats and laid across them. It was dark and I did not realize that I had moved to Economy Plus. The flight attendant told me that I should not have been there, that she could have charged me for the difference in the seat. Prior to this I felt pretty good about the flight. There was no reason for her to treat me that way. It was apparent that it was a mistake and not done purposely."
Khuyết điểm: "I didn't go. It was $400 just to change my name on my ticket from my maiden name to my married name. I am so disappointed and will never use Kayak again!!!"
Ưu: "I ordered a special meal and it was delicious! Because I have dietary concerns, I often have to order a special meal. Usually, I find that the alternatives meals are second thoughts and thus can be rather tasteless. I was very thankful for my meal."
Khuyết điểm: "The plane was so tiny we were packed in it like sardines. I am a rather small person (barely 5 feet tall) and usually have no complaints about space on a flight but even my knees hit the back of the seat in front of me."
Khuyết điểm: "Polaris Lounger at OHare packed, no seats available, more room in the terminal. Why pay for business. Polaris is a marketing strategy in name only not backed up by lounges or aircraft. Flight to Amsterdam on a poorly equipped 767. Poor seats. Poor food."
Ưu: "Crew very professional, plane clean, take off on time, flight landed safely (most important)"
Khuyết điểm: "Dinner sort of goopy."
Ưu: "Entertainment, food, service, on-time landing (early!)"
Khuyết điểm: "N/A"
Khuyết điểm: "The magazine Puch was nasty, the magazines old and sticky,"
Ưu: "The flight and service was nice."
Khuyết điểm: "Sitting between two people to entire flight made it seem like a much longer trip."
Khuyết điểm: "The movie failed multiple times. The internet was unacceptably slow."
Ưu: "For those prices, I liked nothing. Tolerate was more like it."
Khuyết điểm: "Business class seating is way overdue to be replaced and need for two prong connection to entertainment sound is a joke. Polaris Lounge missing any kind of basic food or snacks in effort to go overboard with chef "inspired" food. Seating largely geared to single travelers and travelers of 2+ people have difficulty finding seating."
Ưu: "Crew was efficient and curtious. Dinner (veg option) was good."
Khuyết điểm: "Enterrtanment system not working well. Breakfast was minimal, bread very dry."
Khuyết điểm: "I got an infection in my colon from the bacteria in the food I ate on the flight. I had acute diarrhea for four days and had to go to the hospital."
Ưu: "All fine, except delay"
Khuyết điểm: "2.5 hours delay: plane needed maintenance and then more of that, a were unloaded. Took another plane."
Khuyết điểm: "Entertainment and food could have been better."
Ưu: "Good food"
Khuyết điểm: "Touch screen on entertainment not sensitive enough and requires tapping hard to scroll through and select movies. Tapping from person behind you can be felt and wake you up from your sleep"
Ưu: "Very friendly staff. Easy flight, no issues."
Khuyết điểm: "Little more leg room. Eye mask would have been nice."
Ưu: "Formallyncorrect behavior by crew"
Khuyết điểm: "Very little understanding, empathy for exhausted and very thirsty passengers after significant delay. Water, refreshments served very late after take off. Crew just doesnt care, they do their work, that's it."
Ưu: "The crew was very nice."
Khuyết điểm: "United economy is so tight, I was very uncomfortable, made worse by a reclined seat in front. Flight was overbooked, so we did not have seat assignments until end, and could not sit together. Outdated entertainment system, had to hear and could not control start time of movies. I will try to avoid United flights to Europe in future."
Khuyết điểm: "Two hour delay for start of engines.. Not enough chichen and pasta was not good"
Ưu: "Entertainment was good Snack provided was ok"
Khuyết điểm: "The food could have been better, with some choice for children Service was ok, the flight was really empty but felt we didn't get much better attention. Everything was still a rush."
Ưu: "Pre-check with United"
Khuyết điểm: "Did not get connecting flights boarding pass from the beginning. Short connection time - was very stressful"
Ưu: "Food was nice"
Khuyết điểm: "My Bags were sent to wrong flight and now still waiting for my luggage. Trying to call the numbers to track my bags and the number is always busy. I don't know when I will have have my bags. It is very frustrating"