Khách sạn ở Saint Petersburg nằm gần Mariinsky Theatre

Ưu điểm: Perfect location and a luxurious experience. This quiet and fully outfitted hotel is perfect for all travellers including those from north america and asia! Our buffet breakfast was incredible. While the a la carte options were more economical, we still we preferred the buffet! The hotel staff were so helpful. My father (not a tech savvy man!) needed to save some photos and they helped him download them to a USB drive and make sure his special memories were not lost. To other hotels this would have been an impossible ask but the Hotel Lotte staff took on the challenge!

Ưu điểm: The reception. The breakfast was so good. Service in restaurent so good. People there are really very nice. Served us to the point and to maximum.

Khuyết điểm: Room small. Usually I get better in other hotels such as Marriott

Ưu điểm: Great room Excellent location Well equipped Good restaurants

Khuyết điểm: Nil

Ưu điểm: We have been in the Park Hyatt Moscow, Four Seasons St.Petersburg, Lotte Hotel St.Petersburg, and St.Regis Moscow, and Lotte Hotel has the best services amongst. (All four are great but only Park Hyatt and Lotte Hotel are extraordinary.) It makes me feels like staying in one of the best hotels in Japan or Korea. All the staffs treated customers with sincerity and were willing to offer help to anyone. The concierge were very helpful and offered us a lot of advices. I must say that I am feeling disappointed leaving from Lotte Hotel to St.Regis Moscow.

Khuyết điểm: The food in the Terrasa

Ưu điểm: Elegant hotel. Amazing breakfast buffet and the restaurant is so beautiful. Staff very helpful and friends. Definitely will strongly recommend it.

Ưu điểm: Really friendly and extremely helpful staff, in my opinion is the core of that hotel. My wife woke up with a terrible headache and I asked for some painkillers at reception since I did not know where is the closest pharmacy and how to get there at 7 o’clock in the morning. One of the staff members responded immediately and went driving in his personal car to fetch the meds. In about 7 minutes he brought it with the change (which of course stayed with him). Really, high class work and very appreciated! Other staff encounters were also extremely pleasant, informative and helpful. The room itself was perfect, really beautiful and clean. Bathroom and toilet with automatic spa system is really cool and hygienic. Room is equipped with everything you would expect in a 5 star hotel. Breakfast was very tasty with a large variety of dishes, fruits, juices etc. Absolutely loved it!

Khuyết điểm: Nothing to mention

Ưu điểm: An excellent 5 star hotel.

Khuyết điểm: Scrambled eggs was cold at the breakfast. Dumplings, sausages , bacon were barely warm.

Ưu điểm: The view

Khuyết điểm: Lobby enteriors

Ưu điểm: I’ve been to so many hotels, and i can say that everything about this hotel was excellent.

Khuyết điểm: Saying good bye!

Ưu điểm: All is lovely. Interior! Staff! Food! Excellent everything.

Ưu điểm: Great hotel, all the grandeur of the old times with top quality and highly efficient service. The historic floor is like walking back in time. Concierge service one of the best ever. In some room categories you have a buttler. Breakfast superb, efficient, no delays. Location : perfect.

Ưu điểm: 2 steps to Nevsky Metro, very comfortable hotel, excellent stuff, very nice building, everything is super inside and outside

Khuyết điểm: Expensive breakfast compared to other restaurants in the city.

Ưu điểm: Location, facilities, cleanliness, service.

Khuyết điểm: Did place twin beds together, rather than separated, but I didn't complain. Electronics a bit dated, and view of court yard mediocre.

Ưu điểm: Spectaculaire. The view from the terrace incredible, very kind staff, excelent breakfast and roomservice.

Ưu điểm: A high level of professionalism and courtesy!

Ưu điểm: Excellent Service It was a good tip not to book a room overlooking the inner court. The rooms with outside windows are much better due to the view. Excellent location near the Museum of Russian Art.

Ưu điểm: Beautiful building with rich history.

Khuyết điểm: Staff does not seem to be motivated and sometimes answering simple questions brings difficulties. Staff is incapable of helping and providing crucial information when really needed, which in my view is a major failure. The day we were leaving, we checked out at the reception and were also offered to book a car that would take us to railway station. When we stepped outside, the street was quiet and we wondered around for a while thinking what’s going on, looking at the time, since the train departure was half an hour away and no transfer car seen on the horizon. Only after some time we’ve realized that the city center is completely closed down due to Marathon event. Nobody in the hotel cared to mention that to us, just call a car which will never come and guests miss a train or even a plane. Very helpful indeed!!! Luckily we did not have that much luggage and are fit to run for the metro. We managed to get to the train just before the doors were closed, due to a hell of a run soaking from sweat. Hotel really has failed us with that one :( The room looked like a 3 star hotel, ceiling deformation arching above the corridor, bathroom surfaces being close to the end of their lifecycle, missing toothpaste and toothbrushes. In general, that hotel needs renovation and fixing all over and it’s pretty obvious. Breakfast was ok but again not 5 star, maybe 4. Nothing outstanding, just a basic set. Some dishes were not the best quality.

Ưu điểm: When it rained there was plenty of restaurant options inside the hotel. Staff were very helpful and friendly.

Khuyết điểm: The only things I didn’t like was the elevator to get to the 2 restaurants and ATM opens into a cleaning closet. I was in a wheelchair so the beautiful staircase was not an option for me. Also the sidewalk in front of hotel was terrible for the wheelchair. It could use a grate over the drained for the wheelchair to roll over and broke block/bricks ahoy be replaced. Had I not been in a wheelchair after after breaking my leg in Moscow I wouldn’t have a single complaint about the hotel.

Ưu điểm: Brilliant hotel. Great Rooms and breakfast never used a Belmont hotel before but will do in the future given the right incentive

Khuyết điểm: Nothing

Ưu điểm: The hotel is extremely beautiful with wonderful facilities. However, the wifi didn't work in our room and the bed was a hard mattress with a lumpy topper. Not good enough for deluxe.

Khuyết điểm: Bed and wifi

Ưu điểm: Lovely hotel with excellent staff & facilities. Sumptuous buffet breakfast provided with great musical performance at dinner. Highly recommended

Ưu điểm: Perfect location, very very good staff Amaizing breakfast✔️

Ưu điểm: Fabulous location, helpful staff, comfort rooms...

Khuyết điểm: Too tiny gym with only one cardio...

Ưu điểm: Staff were very friendly the location was perfect and we have an extraordinary view of Saint Isaacs cathedral from our room Fantastic beds

Ưu điểm: We like location, walking distance to most sightseeing. We had a spectacular view of St. Isaac Cathedral. Housekeepers kept our room clean and neat. Room was quiet during night time, we didn't hear any outside noise. Receptionists were very helpful. Fair price for the room and location.

Khuyết điểm: Nothing

Ưu điểm: Location central, directly opposite St. Isaac’s Cathedral. All staff friendly and speak English - including asking for room service and laundry service over the phone. The hotel has its own car service for transfers from airports/boat ports and within the city - I used it for transfers and to collect me at night after the ballet. I arranged these while I was still in the U.K. via emails and replies were always quick and helpful. They have an Italian restaurant which also did gluten free pasta - a bonus for me. Food good. Breakfast room service always on time helping me with my tour scheduling. Large room although I was a single and I was automatically upgraded due to my length of stay - 4 nights. Clean and well maintained hotel.

Khuyết điểm: I do not have a criticism of this hotel.

Ưu điểm: Excellent location and nice view from the rooms facing the Cathedral. Very helpful staff.

Ưu điểm: It’s an amazing place with an unbeatable view. The service, the staff , the Happinness and Borasalino restaurants are lovely places to eat at. Moreover, cinema on site and the separate seat area in Mikhaylovsky theater will complement it all. Thank you! Definitely the place to come back

Ưu điểm: location, view, and safety

Khuyết điểm: some of staffs was very rude. but generally kind.

Ưu điểm: Great breakfast, perfect location, friendly staff

Ưu điểm: Everything I expected!

Ưu điểm: Convenient

Khuyết điểm: No kettle, cups.

Ưu điểm: the staff was very kind and clean

Khuyết điểm: Located is so so. The restaurant is small and the food is completely Western.

Ưu điểm: very nice room, ecxellent public spaces, very good brkfst

Khuyết điểm: too little storage space in room

Ưu điểm: Clean and good breakfast

Khuyết điểm: Guest complaint is not taken serious at all

Ưu điểm: The staff at reception desk were very friendly and helpful. Very comfortable room. Very good breakfast and location.

Khuyết điểm: Not enough space between tables at breakfast.

Ưu điểm: Very comfortable and modern rooms with lovely bathroom. Helpful concierge and reception. Great choice of breakfast. Highly recommended

Khuyết điểm: Nothing

Ưu điểm: New well equipprd hotel, great location

Khuyết điểm: Very small breakfast room, small breakfast choice, fifth day I was tired to have the same breakfast

Ưu điểm: breakfast wos good and rich but for six day quite boring, evry day the same manu.

Khuyết điểm: Speed of internet

Ưu điểm: excellent bed, big room

Khuyết điểm: low quality breakfast and restaurant food, smelly bathroom

Ưu điểm: Very nice hotel with friendly and professional staff. Excellent location, good breakfast with a lot of choice. We had a big bedroom for a family which was convenient. Very nice place.

Khuyết điểm: The walls between rooms are super thin, you will hear every noise including a quiet conversation. This can become a real incovenience at night if your "neighbors" are night owls, even quiet ones...

Ưu điểm: The location

Ưu điểm: The pool and the jacuzzi are good.

Khuyết điểm: The concierge is very unfriendly. The rooms are very small and the corridors are very long.

Ưu điểm: It is worth the money you spend. Location is lovely and staff ok.

Khuyết điểm: It is not a five star hotel and much lower in star category. Not sure how this is rated five star on booking.com

Ưu điểm: The location is great, close to all the sightseeings in short walking distance! There are a lot of restaurants in the neighborhood. The staff is friendly and well trained. The breakfast is good as well. And, you can also relax in there swimming/spa facilities!

Khuyết điểm: There could be some improvements for the elevators, for instance, synchronizing two elevators.

Ưu điểm: 1. Location: It is right in the middle of the city centre and all attractionswithin walking distance and outside the hotel is a street full of good restaurants and coffee shops etc 2. Staff : Very helpful and pleasant

Khuyết điểm: Nothing much...just that there is no view from the hotel room

Ưu điểm: Hotel location is very central and many attractions can be reached by foot. In general, the stuff especially the cleaning lady were very helpful and friendly. We used the concierge services several times to book places at restaurants. The breakfast has a good variety of food.

Khuyết điểm: The facilities are not exactly the same in all rooms, for example, we received a room in which the bath had only a fixed shower-head while other rooms have a handheld shower-head. We switched rooms due to this issue. The new room we got was larger but with the same rate and its air-condition was faulty. The shower had a very small shelf to put soup and shampoo and they kept falling to the floor.

Ưu điểm: Very nice. Only dislikes were the tiled hallways which feel a little utilitarian and very brown decor everywhere. Room, comfortable and clean. Excellent location. All staff helpful and nice.

Khuyết điểm: Tiled hallways feel very chilly. A bit too much brown everywhere. Otherwise no complaints

Ưu điểm: The location was ideal for us. The hotel was quite comfortable, and the restaurant pretty good.

Khuyết điểm: No complaints

Ưu điểm: Rooms are specious, and excellent location

Khuyết điểm: There should be a more choices in breakfast for vegetarian people

Ưu điểm: Location is great

Khuyết điểm: The entrance of the hotel is not accessible. At the reception, they were not able to change the Canadian dollars, neither to change the rubels for a smaller amount. The room next to us had a party every night, I call the reception every time, but they cannot do anything! The breakfast is OK but expensive. The rooms at the lower floors are small and old, not a level of 5 stars. (there were no minibar at my parent's room)

Ưu điểm: Handy location Great breakfast Good bed Quiet room

Khuyết điểm: Dark dingy room Dull decor

Ưu điểm: Breakfast was really good , stuff at the restaurant was really friendly and super helpful

Khuyết điểm: Old rooms with stinky carpets , not enough of light in the room, washroom had specific unpleasant smell. Lobby is small, hotel overall all is below 2 star

Ưu điểm: Everything , the staff and the location!

Khuyết điểm: Nothing!

Ưu điểm: Our room was big enough, split level with 2 toilets very convenient for three persons. Very comfortable beds clean big bathroom enough towels. Separate AC control. With great service, and amazing breakfast.

Khuyết điểm: There was nothing not to like everything was just great

Ưu điểm: Good location

Khuyết điểm: Very expensive and doesn’t justify the price. The hotel is old and needs a makeover. The standard room looks like a hotel room back in the 70s. The furniture is old and the room is so small The other room we took was newer was it was just OK. For the price we paid I expected better unfortunately

Ưu điểm: The breakfast was very good, but my wife was missing something more vegetarian and the location is of course very good!

Khuyết điểm: The service has prevented a very good grade. In spite of two requests, there was still no flat opener in the room and a wrong consultation for the hermitage. Better plan everything yourself!

Ưu điểm: The superior rooms are spacious, beds are comfortable, breakfast is great.

Khuyết điểm: The hotel is great and the location is very convenient. However you need to ensure that they assign you the room you book. We had booked 3 superior rooms - they gave us 2 superior and 1 in a lower category which was a much smaller. They insisted it was a superior room which it definitely wasn't. I had to repeatedly ask them to move us which they eventually did but they should have got it right in the first place. Other than that everything about the hotel was great.

Ưu điểm: Everything else

Khuyết điểm: The shower was very weak....felt like someone was pissing on you. By evening there was no hot water...only slightly warm.

Ưu điểm: The location was perfect. Staff was friendly and concierge was very helpful.

Khuyết điểm: The walls were very thin. We could hear the people next to us every night. The security was helpful and came up and talked to them but...it was every night. Also our day started every day with what could only be setting up for a banquet every morning on the floor above us. Furniture moving and loud!