Khách sạn ở Saint Petersburg

Ưu điểm: The staff of the hotel is very friendly and helpfull. They did all they could to make my as stay comfortable as possible after arriving without luggage and even worse, my husband (e-visa problems). So I can surely recommemd this hotel. The location is perfect, the rooms clean and the breakfast delicious.

Ưu điểm: Wonderful location and nice Xander bar

Ưu điểm: the view of the city from my balcony, the place was clean and warm .

Khuyết điểm: the breakfast wasn't nice as I expected, they don't have many options. in my opinion if they included the breakfast with booking would be so good and convenient.

Ưu điểm: This is the most stunning hotel I’ve ever stayed in. Every aspect of my stay was perfect. The staff went above and beyond to make my stay as comfortable as possible. Rooms were immaculately clean. The food in the on site restaurants was wonderful. I can’t wait to stay here again the next time I visit this beautiful city.

Ưu điểm: It's the 4 Seasons))

Khuyết điểm: This is an odd criticism I know, but Russia can be cold and sometimes it's nice to stay in and watch a movie. I had never heard of the movies available for rent (they all looked pretty bad) so I looked them up. The reviews of most were like 'basically unwatchable' and not one of them was a movie that anyone would actually want to watch. They were all made in English, which I also thought was unusual.

Ưu điểm: staff were friendly and extremely helpful, much appreciated

Ưu điểm: Great location and very friendly and helpful staff.

Ưu điểm: Everything

Ưu điểm: Everything was great!

Ưu điểm: Everything the staff and room decorations and hotel facilities in addition to the hotel location and great breakfast

Khuyết điểm: Nothing

Ưu điểm: Nice staff clean hotel very good staff

Khuyết điểm: Non

Ưu điểm: Everything

Khuyết điểm: Nothing

Ưu điểm: My one night stay was really amazing and I have got the late check out till 3pm for free. Last year I stayed in the hotel for longer (3-4 nights) and I enjoyed so much that decided to accommodate here once more. Great choice if you like to visit Saint Petersburg

Khuyết điểm: The breakfast was overpriced

Ưu điểm: Center location Very clean Polite staff Large rooms with high ceilings Quite All services you need I have been in several hotels in Peter and this is absolutely best

Khuyết điểm: Nothing

Ưu điểm: Absolutely everything

Khuyết điểm: nothing

Ưu điểm: Everything about this hotel is great. And Dimitri from reception is super amazing.

Khuyết điểm: There isn’t anything they can improve

Ưu điểm: This is 18th century historic building. I like a smart combination of modern facilities and history. For example, parquet floors were exquisite.

Khuyết điểm: Not applicable

Ưu điểm: Comfortable, well decorated and well run. Close to metros and Nevsky prospekt. Good and helpful staff.

Khuyết điểm: Single rooms a little small

Ưu điểm: Service, location, appearance.

Ưu điểm: Great Hotel.

Ưu điểm: magnificent hotel, well equipped with very friendly staff

Ưu điểm: It was our third stay at Helvetia. We love this place. We stayed with 8 y/o daughter and when we moved in, we discovered a child-size bathrobe and sleepers in the bathroom. Very thoughtful! We also got a complimentary fruit plate in the room. Everything else was exceptionally great, as usual: check-in, check-out, staff, breakfast, room facilities, etc.

Khuyết điểm: Just a suggestion. Minibars in the rooms are quite old-fashioned tradition. Many hotels these days leave them empty to let the guests use it a little fridge to keep their own water, food, baby meals, medicine, etc. This could be a good choice given that the hotel has room delivery service for any food or drinks.

Ưu điểm: Good location

Khuyết điểm: Very limited choice of breakfast

Ưu điểm: A charming and cozy boutique hotel in the heart of the city. The room wasn’t big but had everything you’d need + very well decorated: stylish, modern and with great attention to detail. Breakfast (served until 8 pm!) consists of a modest buffet and several menu items you can choose from. Little restaurant downstairs offers Asian fusion cuisine - yum! Helpful and friendly staff. Overall, the place felt like it had its own vibe resonating well with the awesome hip side of historic St Pete. Great value for money. I absolutely loved it and can’t wait to come back!

Ưu điểm: location comfortable room omlete friendly

Ưu điểm: Nice and stylish, very clean and quiet

Ưu điểm: Lovely experience, amazing team

Khuyết điểm: We liked everything

Ưu điểm: Good!

Ưu điểm: The staff here is extremely helpful and friendly. Especially, a staff called Alexandra helped me a lot during my stay, making it a very unforgettable experience. Besides, the facilities and breakfast as well as the locations are also the best that I can ever imagine. Definitely the choice of hotel if coming to Saint Petersburg.

Ưu điểm: Service is great

Khuyết điểm: Nil

Ưu điểm: room was very nice

Khuyết điểm: staff was largely clueless; pleasant but clueless. Can you make up my room in the next 3 hours? "Maybe." Can I check out at 1 instead of noon? "Maybe." Can you have may bill ready when I check out? "Yes." except no. And more examples but... Basically a Marriott with nice rooms and view but limited facilities.

Ưu điểm: We booked Trezzini after much research due to it's proximity to the University, where my daughter is studying. Turned out it was not anywhere near her dorm but the graciousness, luxury, and value of the hotel made the choice delightful. Our room was wonderfully appointed with bottled waters aplenty, Chopard toiletries, robes, slippers, and essentials. We were greeted with champagne and chocolates upon our arrival and subsequent returns. Hotel was located across the river from the Admiralty and Winter Palace - all easy walks, even in November. Staff were wonderful - particularly Hrai and Anastasia, in the restaurant. I highly recommend it and will stay here, if I am ever fortunate enough to return - lovely!

Khuyết điểm: There was nothing I did not like - it was fabulous!

Ưu điểm: Location is perfect, staff is very helpful and friendly. Rooms are amazing and beautifully decorated.

Khuyết điểm: Everything was perfect! Breakfast could be improved by offering more varieties of food.

Ưu điểm: Convenient location near Nevsky Prospekt. Lovely spaces within the hotel and helpful staff.

Ưu điểm: The food is excellent - the location perfect to walk to most sites - the staff throughout the hotel are so professional and warm - Many unexpected touches that make it a very special place to say - The historic nature of the hotel with artwork and sculptures throughout the rooms and corridors and the architecture in general say everything to me and i will continue to visit

Khuyết điểm: Nothing to dislike

Ưu điểm: - Great location just in the center of Saint-Petersburg - Very friendly and helpful staff - Very delicious breakfast - Very nice to pet lovers: we stayed with our pug and she loved it!

Khuyết điểm: - The prices in the bar are a bit higher than expected

Ưu điểm: Location, facilities, cleanliness, service.

Khuyết điểm: Did place twin beds together, rather than separated, but I didn't complain. Electronics a bit dated, and view of court yard mediocre.

Ưu điểm: Excellent Service It was a good tip not to book a room overlooking the inner court. The rooms with outside windows are much better due to the view. Excellent location near the Museum of Russian Art.

Ưu điểm: The staff made us feel welcome. The hotel is very clean and is situated in the best area of St. Petersburg. We loved our stay at Belmond!

Ưu điểm: room and service were very good. the concierge-marie and anna were very helpful to us,

Ưu điểm: Beautiful hotel with excellent facilities and service. Perfectly located for both shopping and cultural excursions. Staff are lovely, well worth the stay.

Khuyết điểm: Everything was as it should be for a high end hotel.

Ưu điểm: Kudos to the staff esp Housekeeping who were so thoughtful and the Doorman, greeted us and held the door every time we came through. We had some nasty experience at St Petersburg but the hotel was our safe haven where I felt safe and at home. Thank you so much team for the most pleasant stay!

Ưu điểm: champagne for breakfast - I felt really special to have something that was not normally on my breakfast list. Great variety to choose from as well.

Khuyết điểm: This is not really a thing I didn't like but a cultural difference.In Australia we sleep under a top sheet then pull up the blanket/quilt as we need it. We found it too hot to sleep under the quilt. We had difficulty making a request for an additional sheet clear as this would have seemed strange to Europeans.

Ưu điểm: Friendly Staff, nice location

Ưu điểm: The staff in this hotel are exceptional. This is one of the best hotels I have ever stayed in.

Khuyết điểm: Everything was perfect

Ưu điểm: The hotel is amazing. The staff is great and they will be doing anything they can to make your stay comfortable. Nothing seemed too much of a problem so I would definitely be returning back.

Ưu điểm: One of the most renowned hotel in Saint Petersburg. It is a fact. Amazing location. Extremely professional and friendly staff.

Khuyết điểm: If compared to other hotels of the same level, breakfast is perhaps the weakest point but still absolutely satisfactory, good in quantity and quality.

Ưu điểm: Great Breakfast with fresh cooked eggs Very central Very quit good sleep

Khuyết điểm: Nothing

Ưu điểm: Excellent location, complimentary drinks and snacks at the lobby 24/7, comfortable rooms, very helpful staff

Khuyết điểm: Nothing

Ưu điểm: location fantastic, minus point no elevator. they should consider to give a room to elderly people on lower floor instead on floor 4 in our case I still can handle it but......here should they be flexible if the see the age of the customers, we booked long ahead. Nevertheless we would book them again

Ưu điểm: The staff is friendly, professional and efficient. The hotel is very clean

Khuyết điểm: The bed was too soft

Ưu điểm: Staff was exceptional

Khuyết điểm: Everything was great!

Ưu điểm: Everything

Khuyết điểm: The mattress

Ưu điểm: Superior atmosphere and no people inside. Great spa and breakfast included

Ưu điểm: Modern rooms, relatively clean.

Khuyết điểm: Shuttle from the AIrport. Something you wouldn’t expect from Hilton is having “Russian radio” and “Chanson” playing out loud all the time. Interior is terrible, seats are so close to each other that even a normal person would have troubles, there is no space for legs, and there are even seats right above the wheels where you literally have absolutely no space at all, not to say about luggage. There is a timetable on their website, but don’t rely on it. We were standing at the airport for additional 10 minutes after scheduled departure, hence arrived also late. I wouldn’t recommend using it at all, only in case you have absolutely no other options. I was staying there with my family, these days were important for me. I’ve requested additional bed for my child in advance, which was confirmed, and asked about potty, which was declined because they ‘don’t provide anything related to personal hygiene’. Needless to say that there was no bed in the room when we arrived. We went to have a dinner, and there was nothing there afterwards. Not only the bed. Actually there was nothing for my son, not even a towel or bathrobe as we also booked it because of the swimming pool and were planning to visit it. After a call to the reception we finally got a bed, but nothing more. The room we got had a greeting lying on the table for some other person I don’t know anything about. The same with TV set fancy system which was greeting some other person. I didn’t really payed attention to this, and I didn’t really want to argue about it. Room was good and we finally got a bed. In the morning I wen to the gym, which is ok. They have treadmills and I tried to use one. All of them are configured to have a propaganda russian tv displaying to you during your run and I wasn’t able to turn it off. You can’t avoid it as you would like to control your pace and stick to your training plan. It is extremely annoying. I didn’t bother to use it next day.

Khuyết điểm: Oasis with spa just 10 minutes from the airport

Ưu điểm: Spa whas better

Khuyết điểm: When you are a toerist and things are not good they dont care !!! Room whas dirty and bodyguards in the hotel look like if you say something the crew need direct bodyguard’s Its looks Nice and its 5 star but if you fly to Russia stay with a group hotel not russian hotels because its really bad After cleaning !!

Ưu điểm: Everything was amazing.

Ưu điểm: Very new hotel, with all the amenities and facilities in brand new condition. Very good service from the staff. It is about 15-20 mins walk to the main sights, but the hotel offers shuttle bus to Hermitage museum 3x per day.

Ưu điểm: We truly enjoyed our stay in Hermitage hotel during the New Year celebration. We have used all amenities provided by the hotel, and apart from a few comments, everything was just perfect. Very nice SPA area and friendly staff! Nice classic design rooms with a modern touch (touch-screen monitors to control the light and temperature). Cleaning service is provided several times per day - without you noticing any of the members of staff, really impressive organisation and great work of the management team!

Khuyết điểm: Just a few comments: breakfast was good, but unfortunately quite expensive (plenty of restaurants nearby, so make sure to explore the area!), which you kind of expect in 5-star hotels. The minibar was locked for some reasons. Location is not perfect for tourists, all main attractions are located within ca. 25-minute walk away from the hotel. But hotel transfer to Hermitage museum (free of charge) and very affordable taxi prices balance those difficulties out. Gym opening only at 09:00, which is not ideal when your travel to Saint Petersburg for work.

Ưu điểm: Hotel itself and location

Khuyết điểm: The restaurant, not all the food was fresh

Ưu điểm: The hotel was luxury and clean the staff where polite and friendly

Khuyết điểm: The spa was not professional I had Thai foot massage and they provide and Russian man he didn’t know or he was bigner in this feiled also my friend had the same feeling an Russian lady I ordered food from the Italian restaurant but was not well cooked even it was cooled and also the tea .

Ưu điểm: The standard, service and quality of the hotel was great. Love the room sizes and cleaniness.

Khuyết điểm: The breakfast, albeit optional was terrible. Not only was the breakfast very very expensive it was of very poor quality ... everything was luke warm ... even items ordered of the menu.

Khuyết điểm: The overpriced brunch had only very few limited food options.

Ưu điểm: The hotel was an absolute disaster. Its very shiny on top but hollow otherwise. The hotel management is highly incompetent and definitely not worth the money. I would stay on the road rather than stay at Hermitage. The food (including breakfast) is nothing short of a disaster. The staff is forgetful about everything - orders placed during breakfast never arrives and the staff is required to be reminded 2-3 times. The information provided by reception is often times misleading. I would recommend no one stays here. Please look for another property and DO NOT stay here.

Khuyết điểm: Everything. It was a pathetic experience. Despite the mistakes (and regularly repeated) made by the staff, the management refuses to take notice. I don't think they understand what customer service / satisfaction is. Please do look for alternate accommodation and save yourself the additional dollars and headache dealing with the staff.

Ưu điểm: Room was very good,bed ! TV, and bathroom . Free mini bar each day- 2 waters- 2 juice- 1 beer - 1 can of soda.

Khuyết điểm: Out side appearance looks like nothing - street sign so small you will miss it, and big sign to high to see. Front doors are useless as was the door attendant. Inside you had to go up 4 steps with your luggage no ramp, yes there is a handicap lift but no one there to help. Once inside no problems with anything, it was just hard to get inside.

Ưu điểm: We had a lovely stay: the staff were wonderfully helpful and friendly, the room was beautiful and the bed was one of the most comfortable beds I have slept in. The hotel is located just a 20 minute walk from the Palace Square, just along one of the most picturesque routes in St. Petersburg. I would definitely recommend staying here.

Khuyết điểm: Nothing to say here.

Ưu điểm: From the "wellcome again " greetings this hotel allways surprices me. Its like coming home ! :) You can NOT find anything to claim. Girls in reception i could take home !! Breakfast very good, room good, location very good, pricing ok. My WARMEST recommondations !

Khuyết điểm: Nothing ! All good. Take this one !

Ưu điểm: Great hotel, very beautiful place, my girlfriend liked it a lot! Staff is very friendly and helpful, mini-bar is free, there is also sauna and pool, overall highly recommend!

Khuyết điểm: Prices for breakfast are very high. Also they didn't let courier from Delivery Club in, had to wear some clothes and go to first floor to pick up food.

Ưu điểm: Perfect place to stay, very good location, staff and rooms

Khuyết điểm: Nothing to dislike

Khuyết điểm: Breakfast should be improved. More variety and i would have expected ready to order breakfast dishes. No concierge to help with laguge

Ưu điểm: The Hotel's facilities are perfect, great rooms, breakfast is excellent and the personal is very helpful, they made restaurant's reservation, helps us with the lenaguage, etc.

Ưu điểm: The staff at the reception was willing to help in any occasion.

Ưu điểm: Everything, clean, room size, location, and the most important the staff, they are so kind and helpful

Khuyết điểm: Nothing

Ưu điểm: Everything was great.Best hotel ive stayed in. Location 10 mins walk to Saviour Spilled Blood Church near Nevsky Prospekt. Lovely staff especially Mark who is a credit/asset to the hotel. Super clean.Lovely deep bath.Comfy bed.Decor tasteful. Highly recommend would stay again. Thank you

Khuyết điểm: Nothing to dislike

Ưu điểm: Everything. Perfect staff. Very helpful, knowledgeable and kind. Very stylish interior and rooms.

Khuyết điểm: One or two more items at the breakfast buffet but that is what you call „complaining on a very high comfort level“ The hotel is just fantastic!!