Favehotel Diponegoro

Overall the hotel and the services were good value, but I had a terrible experience there with the staffs. One morning I had to exit my room around 6.15 am to visit another town in the region, and by accident, I left my Fitbit watch behind. I remember it when I got in the car, but we were already about 15 minutes away from the hotel and was on the motorway, so it wasn't possible to return. I contacted the reception people, a gentleman received my call and I was telling him about my watched and asked his help to go into my room and rescue the watch before they clean my room that morning. In the evening when I returned I asked the receptionist for my watch, but she said she never heard about watched being handed to them. I continue asking them and spoke to the manager as well, alas, no watched was handed to the reception. I was so convinced that the man I spoke to found my watch, as he never called me to say he didn't. There were only to suspects, the man who cleaned my room and the man I spoke to and asked to hold on to my watch until I returned. When dealing with this issue, the hotel gave me a lot of troubles and hassles, unrealistic questions and something I felt wasn't necessary and pestering. So..... the summary is the hotel services may be valuable, but the staffs were not trained to be honest. They told me I should have put my valuables in the safe, but there was no safe in the room. So, I will only need to avoid these chains of hotels in the future. Never again!!! It is a great pity that I had to go through this horrible experience in the hotel which looks rather OK for such a price.

The dishonest staffs!!

too bad. fisrt time i come i got dirty room. they give room unclean and i complain. they changes it but i feel room too bad. bed cover not white colour but cream dirty, all wall is bad. i never come to that hotel again.