Angkor Palace Resort & Spa

People are very friendly and helpful The breakfast was nice with a big choice. Lovely maintained garden around. Pool towels provided at the pool area. We got 15 min free massage at spa that we could have had combined with any other purchase.

There was no slide in the play area in the pool as shown on the photo. In my personal opinion bed was not very comfortable but we assume we stayed in an old wing of hotel. It looked like old 5* hotel! For example toilets nearby breakfast area were modern and new and were not comparable with one we had in our room! Pool bar: it seemed that there was no Food and Beverage manager there. We ordered beer and we had to wait for them to go inside hotel bring 2 beers and served warm. 3 days same story , we always need to go and ask for ice bucket to cool them for 10-15 min to be drinkable. Not fault of people they were very nice but apparently there is no manager. Took us 30 min plus to enjoy a drink. We were 2 adults and 2 kids and always had to ask for 2 more towels in the room. Also if your flight is later,1 hour complementary room extension would have been be a nice gesture especially for families with kids.

The service staff named May was very kind and supportive with early check-in.

Made a reservation for tennis court at 3pm and when my family went there, the court was locked and not prepared. We waited 15 minutes and no one showed up so I walked back to the reception desk about it and the receptionist told us to go back and it will be ready. She wore purple uniform, different from other regular staff so I assume she is the person in charge. But she never explained why the court was not prepared and did not apologize for such inconvenience. Then when we went back to the court, someone came to give us a set of rackets, balls, water and towels. However they only prepared two even though I asked for four people so we have to wait another 10 minutes. Again no apology made from any of the staff and this was very disappointing. I would recommend other travels to always double check your booking of anything with the staff.