Amara Sanctuary Resort Sentosa

There were too many issues with my room. First there was an alarm then went off constantly in the hallway and my air conditioning didn’t work. It took me two calls to get someone to look at it. I was constantly on the phone to reception asking them to check out the alarm, it alway took several tries to get it resolved. The food was extremely expensive and the quality did not align with the price.

3* is more appropriate !!!

The dream pool Staff was really friendly, unfortunately it was way overloaded with the amount of work,

Way to much dust! The breakfast was decent for a 4 * hotels, not for 5* Thry are reactive instead of proactive, and this is not suitable for a 5 * hotel. The swimming pools were closed after 19:30 for safety reasons, although during the day we didn't see any lifeguard on duty ... The internet it was not included in the room rate, and it was an extra 25 SGD per day, 175 SGD PER WEEK (120 EURO) Unfortunately the list it can continue ...

the cosiness of the whole environment...

service by the lobby staff can be improved..not prompt enough..but still acceptable

The hotel was fine and comfortable.

They charged my credit card 10days before we arrived even though we could have cancelled it 24hours before arriving with no charge and they charged me twice. I have now been home 1 month and am still trying to get a credit out of them. No one is answering my emails.

Quiet.

Lack of good service by hotel staff.