The Arden Hotel & Leisure Club

The noisiest hotel I've ever stayed in

Reception did try to help with the problems I encountered.

I had to move rooms twice because there was so much noise coming from other rooms. The first night I was woken three times - a crying baby downstairs first, then drunk people next door, then an argument on the other side early in the morning. Not the hotel's fault exactly and reception did try to help but at the end of the day the one thing you need in a hotel is to be able to sleep at night. The gym and leisure bit compensates a bit but otherwise there isn't much to recommend it. Avoid.

Efficient and friendly Staff Very good pool and liesure set up

Room a little basic - very little toiletries and no biscuits with the coffee/tea making facilities

Freindly Staff

Value for money size of room no bath

The public areas were very welcoming, the restaurant was very good and the staff were very helpful.

The coldness of the breakfast room which was almost next to the front door.

Hotel room had a strong smokey smell to it even thogh a non smoking hotel

The hotel was comfortable

When we entered the room it was freezing. There was no instuctions on how to use the heating/cooling system. We booked an early morning call for 7am, this was not forthcoming and as a result were later than expected for an engagement. When this was pointed out to reception at checkout all that was offered was 'sorry' I feel we should have been offered maybe a free breakfast as compensation.