La Quinta Inn & Suites by Wyndham South Bend

It was a good location in regards to attending events at Notre Dame. Also, the woman who maintained the breakfast area on Friday, 9/27, was very attentive and friendly and seemed to care about her work.

Unfortunately, the overall experience at the hotel was poor. This was due to a variety of factors, most notably the hotel losing power on 9/27-9/28. We understand that some of this circumstance is out of your control, however there was a general lack of hospitality, staff assistance, and overall care for our well-being. A member of our party suffers from a medical condition that requires the use of an electronic device throughout the night, that was not able to be used without power. We find it shocking that a hotel of this size does not have a generator for such circumstances. We never once saw a staff member during the power outage. No one checked in on us or made sure we were okay. There were no staff providing lights/flashlights in order to get around the hotel. We could not believe that no one from the staff provided any coffee to us in the morning, much less any sort of breakfast (which should have been included in our room pricing). It's overall disappointing to pay over $200 per night and not be provided the BASIC necessities. Not sure we will trust La Quinta to take care of our family again.

Lots of beds

Bed was wet - we think the maid spilled water on it -