The Landing Resort And Spa

The decoration of the room is nice. Bed is comfortable. English Clam Chowder is good. The two complementary water bottles in the room were appreciated. The shower gel, shampoo and conditioner are good. The big balcony on the second floor is nice to see the view of the lake. Tulips in front of the hotel are pretty. We really wanted to like this hotel and to give a better review, but we can't.

1. Staffs were cold, indifferent and insincere. They could NOT care less about you. NO smile, if not fake smiles. It started from the receptionist lady to almost everyone else. The only two staffs who looked nice, friendly and sincere were low-ranked male workers/cleaners who walked pass us. 2. This property is WAY over-rated! It sounds better in the reviews than in reality. The hotel is much smaller than we thought. The lobby is tiny. The hallway/corridor leading to the elevator is narrow and cramp up. Hard to walk pass each other if you have another person walking by. There is only ONE elevator in the entire building going up to guestrooms. The hotel is NOT located right ON the beach. There is a road in between the hotel and the beach. You have to cross this road to go to the beach. 3. Parking seems to be a BIG deal here. And the situation is not good. The way they do it looks like they prefer you to let them valet your car. If you self-park, you would be told to move your car, from one spot, to another, as that spot you parked earlier is "Valet Only", when actually there is NO sign that says so. If you self-park, even it's still within the property's parking lot, you might have a note that says "Guest Parking Only. Your vehicle will be towed" placed on your windshield. 4. There is not enough bell staffs to help guests with their luggage to their rooms. You have to wait for one of those valet staffs when they are available after parking guests' cars to come and help you. 5. The service charge of 20% is too much, plus other taxes, etc. Too expensive. 6. The room is too small for the price they charge, even for Tahoe. The jet tub of the rooms upstairs and next to ours made crazy noise when in use and while draining. It sounded like a small earthquake going on. You can also hear every single step and action of the people in the room upstairs walking, dragging suitcase, etc. The balcony had a big puddle of urine.

Not worth the money

1. There was no hot water in the morning when outside temperature is -8 C and they couldnt seem to care about it.