The Westin St. Louis

The room was spacious, nice bathroom and great location.

When we arrived there were 16 people in line and only one person working the front desk and it was taking at least 5 minutes to check in each person. We arrived at 3 pm when check in begins and there was only one staff member. Even if people in line were couples that would have been a 40 minute wait. We left and came back to check in later where we still had a short wait. Both yesterday and today there was only one working elevator. We were on the 4 floor. We waited 20 minutes for an elevator. Every time it stopped on our floor it was packed full with no extra space for us to get on. This was all a violation of the code to only have 2 people on the elevator at a time due to covid. We attempted to take the stairs but all the stairs we found would only go as far as the 2nd floor and if we went to the first floor it was an emergency exit only and had a warning that the alarm would sound. So again we were stuck waiting for an elevator that we couldn’t get. I finally called the front desk and asked if there was a set of stairs that didn’t lead to an emergency exit and explained our situation. They looked at a map and provided us directions to a stairwell that went to the first floor. We were met with a very hazardous stairwell that was blocked. But we finally managed to fins a way out of the building more than 30 minutes later! This was completely unacceptable.