Holiday Inn Express Xi'an North

Very clean and modern rooms, perfect location in a newer district next to a big shopping mall and metro station. Also the front desk was super helpful (special thanks to Josie who even accompanied me to the Taxi to make sure I was getting to my destination). Would definitely book this hotel again.

Staff was fabulous. Spoke more English than staff in Beijing. So willing to please. Good directions. Surprised me with special birthday breakfast and beautiful fruit basket in room and a precious handwritten birthday card. Gavin Wang was exceptional answering all our questions. Will highly recommend to others. Thank you for everyone’s kindness.

I had a very pleasant stay in this hotel. The room are clean, comfortable and with all features to make your stay pleasant. The hotel manager (Henry) is extremely kind and take very good care of his guest with an exquisite personal touch. All the personnel speaks English (some even fluently) and this is a good help for foreigners trying to get around Xi’an. The hotel is also excellently located and easily reachable with metro from downtown

This hotel is perfect for a touristic stay in Xian. First, the location is pretty good (not in town centre, but close to a metro station which makes it easy to reach the Bell Tower in 15 min), secondly the low room prices but good value for your money in total and third Henry, the very helpful, friendly and English speaking managing director. Henry helped us organising a trip to the terracotta warriors and he generally took care about our needs. The majority of the guests are Chinese and therefore the breakfast has its focus on local food, but it offers also some Western breakfast (toast, eggs, coffee etc.) which we found sufficient. Therefore, I can recommend this hotel to non-Chinese guests like me. A washing machine and a dryer are available for guests and we used both without any problems. Next to the hotel are two shopping malls where Starbucks and Burger King can be found. The metro station Xingzhengzhongxin (line 2) is just a few meters to walk (we recommend the three-days-pass for 40 RMB).

Maybe some more English-speaking TV channels would be good

Even though the crib we asked for wasn't available, they did everything they could to find the best solution for our baby to sleep in. Henry, the hotel manager, who speaks good english (not common in China), is the nicest person we've met in our 17-day-trip in China. He took care of us and helped us to resolve a problem I had with a tour operator. He saved our day. The rest of the staff were also nice, they didn't speak english but had the translator ready anytime we wanted to speak to them.

They only have 1 crib, so it's very likely that's always taken. Maybe they could buy a couple more.