Hotel Sunroute Asakusa

The staff at reception were friendly & helpful

The bed was a bit hard and the pillows were not comfy.

Location only

Hard bed, hard pillow, very small room, very small bathroom. Breakfast was rubbish. Would never stay at any sunroute hotel again. Don’t know how you arrive at a score of 2.9. Must be rigged because we scored poor in all categories which should mean a score of 0. Doesn’t matter because this review will never be shown.

Good wifi and hot water. Rooms are usually quiet. Have 2 elevators.

I heard what could have been snoring noises from the nextdoor room one night. However I think it sounded more like bass noises from a movie at 2am. When I went to the door of the room to listen more I heard a woman and a man's voice. Since the noise didn't stop for hours and happened at random times I decided to call the front desk. When I talked to the man at the front desk he told me he could not call the room and ask because it was after 12 at night. He said he would check in the room. He then called me back and told me he checked and all the lights were off so he believes that the person was sleeping. When I told him that I heard some people talking in the room he said maybe the person was talking in their sleep. He told me that the person would be checking out the next day but if I wanted I could change the room. Since it was only one night and I had already unpacked I just stayed in the same room. When I asked if there was a microwave I could use they said no but they could warm up my food for me using the microwave for the staff. I thought that this was a courtesy given to guests upon request but later a man wearing glasses at reception told me they don't have a microwave for me to use. I stated that it was strange because a woman at reception allowed me to use the microwave last night. Then he told me that they do have a microwave and took my food to heat up only after I waited a while. So they have a microwave but don't rely on it being available for you to use. It was after that happened that I started looking other places to heat up my food. If you search around the city you can find free microwaves to use which are usually located at supermarkets.